kinex Recenzje 

Inherited connection with business address, have been trying to leave since the end of May. Although on the 'do not object list' , Objection raised every time new supplier tries to transfer electric. Apparently this is a technical error which seems to have no timescales and no explanation. It could be the fact that Kinex can then charge you out of contract rates and send you inflated estimated bills your expected to pay even though you have given them correct meter reads.
Customer services are polite but can only assure you it will be sorted.
Avoid this company there are much better ones out there who are far cheaper and more helpful.

This company is shocking. I 'inherited' them when we bought our business from the previous owners/contract holders back in March 2021, covering utilities across two sites.

For the first 12 months they charged me not just for our own utilities but for those covering the AirBnB above our smaller premises, *despite* two very clear emails, one from me and one from the former business owner (who also owns the AirBnB), clearly stating which services and meters belonged to which account holder.

When I raised this, it took weeks for them to straighten out the problem, but they did eventually issue me with a refund for our overpayments. Fair enough? No, actually. It turns out that they removed *our* services and meters from our bill, whilst continuing to charge us for the AirBnB.

A couple of months later, when we realised their error, we told them about it. Only to be saddled with a massive bill for underpayment, none of which was our fault. Combined with a bailiff visit to our shop, where without realising, we'd fallen behind on our payments due to Kinex removing the wrong meters from our account.

So we entered into a 'payment plan', whereby we'd pay our monthly bills *plus* an extra £500 per month to cover the debt we'd unknowingly accrued due to their mistake. The problem was that the extra £500 wasn't an extra £500. They took completely random amounts from our bank account, sometimes £500 extra, sometimes over £1k extra. This led to huge cashflow problems for us as a small business and, inevitably, led to us missing a couple of payments because we simply hadn't budgeted for so much extra being taken over and above our stated monthly bill. As an aside, our monthly bills online only ever showed the actual bill amount and never gave us advance warning of exactly how much they were planning to take.

Fast forward to today (July 2024). We're still beholden to this absolute shower of a company due to their own mistakes, their own poor communication and their own determination to recover their money at all costs, irrespective of the harm this has done to our small business.

They have today 'suspended' our Broadband, giving us huge problems in that this knocks our card machines out and forces us to lose business and revenue. I am told that unless I pay them a 'substantial' amount, I will not get my Broadband back. But with no Broadband we can't raise the revenue to pay them anywhere near the astronomical sums they're asking.

Apparently I am now in this position because I didn't respond to attempts to contact me. Well, this is a business which spams me multiple times a week from various 0161 numbers, trying to get me to move yet more services over to them. In addition to which, I am highly stressed, partly as a result of the various times they have practically emptied our business account with no warning, and have been out of action on medical grounds for some time. This cuts no ice with them. In short, it's 'pay up' (from funds we simply don't have), or get cut off. Zero sympathy. Zero empathy. Zero recognition of the various mistakes on THEIR part which have put us in an impossible financial situation.

Clear Business (formally Kinex) are an absolute shower. I have entire email chains showing clearly where we've provided the correct information, only for them to get it wrong time and time again and then come down on us like a ton of bricks. Most recent contacts have claimed ignorance of these mistakes. And now they're screwing us over to the point at which we may well have to cease trading. Avoid. Avoid, at all costs. I will be speaking to the Ombudsman about their woeful incompetence and the catalogue of errors on their part which has pushed us to the brink.

Changing the name has not changed the appalling service one receives from this company. I have yet to actually find anything positive to say about them after 5 years!

Virtually impossible to move services away from this company. They put in objections to transfers in, while running up our bills to them.
Avoid at all costs.

1 star even to much last 3 years they give 3 stressful years this morning I call in ask my outstanding balance what ever they I paid later on afternoon I checked online account and was shoving outstanding still over 3 thousand but honestly they harrasing me I can't keep paying if I don't pay I cannot change suppliers don't know what to do! I m gona give up my business just coz of them I'cant sleep funking I have paid how much was outstanding what another over 3 thousand for .I funking sit and cry coz of stress they giving me .please folk stay away !!!! Stay away if you don't wanna kill yourself

AVIOD,AVOID,AVOID . Do not use this company, will suck you in initially with good 3 year deal , but at the end if it will try and con you, saying it's a continuous rolling 3 years deals , absolute scammers . After several years with them , I closed my business due to retirement, gave them notice and payed my remaining balance that I knew I owed, however there claiming I'm under contract with them despite never having signed any new contract after my initial 3 year deal . Now trying to threatening me with legal action for alleged debt I know I don't owe for breach of contract, asked them to provide me with a copy of this alleged contract I had with them with my signature on it, so far they haven't, WHY ? Because it doesn't exist!! Absolutely scammers , please AVOID. I was in business for over 40 years worst company I've ever dealt with.

Stay away from this cheaters. Only interesting ROBBING businesses .. thieves 😡

I have had numerous problems with this company from January when I renewed the contract, constantly sorted then taken payment a lot more than should be also I keep receiving letters saying that payment is overdue - 2 every month, they have taken direct debit - the invoices on the account don't match up.
Tried ringing for the 4th time today ended up in collections for the rude woman to cut me off when asked for complaints department.

I feel that this company needs an in-depth investigation, as I recently renewed my contract with them at a renewal agreed contract price of £35.99 per month, only to find that on my next bank statement that they had in actually increased my contract price to £60.54 per month. Needless to say I was quite shocked by this increse. After attempting to speak to one of their so called customer service agents about this matter I find the same old ballowney about price increases. He even had the barefaced cheek to start asking me if my prices had increased in the past ten to twenty years, this dispite the fact that this contract had only been renewed in the past few months. I WOULD ADVISE VERY STRONGLY THAT ANBODY CONTEMPLAINTING AQUIRING SERVICES FROM THIS LOAD OF SCAMMER'S, THINK VERY CAREFULLY ABOUT YOUR DECISION. P.S. Since renewing the contract with this load of scammers as they supplied me with an updated broad hub I have been unable to make outgoing phone calls, if this is a demonstration of there updated systems I believe that they should stick to their original systems that actuall y worked.

Terrible service slow to speak to anyone and just cut your service off for no reason and when you call they can never seem to say why

Always had great service with these guys, spoke to Carl earlier and was nothing but helpful

Terrible company. Wifi doesn't reach as far as I was told, when I complained was told I didn't tell them I had brick walls in between the connection and my services so what did I expect! Also we pay £82.88 a month for a load of rubbish. Our TV is actually connected to our neighbours wifi as something wrong with the kinex box and the only thing they have offered is a different service which will mean extending our time with them

Carl was very helpfull, He told us about all products what was available to me, also explained everything in detail. thanks

The gentleman that I spoke with from Clear Business was extremely helpful, very thorough in explaining the products and services offered and my questions were answered fully. Thank you!

After 4 months of me having to keep chasing them for updates and periods of time without a service at all for which they were still charging me, I am still waiting an update. I am so fed up and angry with this company no one gets back to you despite promising they will. They have also messed up in the accounts department but have just hung up on me!

Awful communication. They just take no notice and make no record of any communication you make with them.

A business I worked for used them. The business I worked for closed back in November 2022! I told them by phone and email in plenty of time. I also provided the liquidators all the information and no doubt they have also been in touch. Many companies just leave everything to the liquidators but I went the extra mile and ensured all creditors were in the loop. The company was completely up to date with payments to kinex when it closed. Each time they thanked me for communication and all the details provided including companies house records, the name address and phone number of the liquidators.

When I signed up on behalf of the company I ensured that I was not personally signing as guarantor. So I know I am not liable and on each communication they have agreed that to be the case so they know I owe them nothing. They also know that the company was up to date with payments when it closed.

They keep on calling me and sending me emails as if I had never communicated with them about it at all. Each time I answer all their questions tell the I have told them everything so many times I have lost count. I tell them about the history and plead with them to ensure they make record of what has been said and request they double check in a day or two to ensure the record made is still there. Next week same thing over and over. Last time they tell me that I owe them £2800! I am at my wits end and totally f*****d off with this. I no longer see any point in communicating with them as their records are such that they have advanced dimentia! Say something one minute they forget it the next!

How shambolic is a company that doesn’t keep records of communications with their customers!

Carl has been very helpful!

Switched our business broadband over to them and also went with the digital phone line. Worst mistake we could have made. We have both broadband and phon line down several times a month meaning our customers can’t get through. Absolutely horrific service. Currently trying to get out of the contract with 2 years remaining, even if it means we have to buy it out. Never never never again. Avoid like the plague.

Pushy sales team
Terrible customer service
Poor quality system, that does not work

This space is not long enough for the trouble I have had with this provider... I will be leaving as soon as I can
Avoid at all costs !