Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
4,4
17 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I received my parcel(E11961KC), well packaged and within the stated timeline.The team is very responsive and has a reliable communication.I will be glad to order from them again.Totally recommend.
Recieved the Japanese package in the UK within a month. Well packed in bubble wrap in several layers. One outside the box a few levels on the products themselves within the box. The coffee server are well made. The lid is secure once on but removable. For me it was important a flat server bottom to be able to maintain coffee at a stable temperature on top of warmers. Overall very impressed by the little details.
Odpowiedź od Kiichin
Dear Alexandru,
Thank you so much for your kind words and for sharing your detailed feedback!
We are delighted to hear that your coffee server arrived safely in the UK and that you are impressed with the packaging and the quality of the product. It’s great to know that the flat bottom design meets your needs for maintaining the perfect coffee temperature.
We truly appreciate your support and hope you enjoy many wonderful coffee moments with your new server.
Have a lovely day!
Best regards
I received my beautiful stainless steel kettle quickly and I just love it. The shape, quality and craftsmanship is superb. It’s a perfect kettle!
Odpowiedź od Kiichin
Dear Dawn,
Thank you so much for your wonderful review. We’re thrilled to hear that you love your new stainless steel kettle and that it arrived quickly. It’s fantastic to know that the shape, quality, and craftsmanship met your expectations—there’s nothing better than finding the perfect piece for your home.
We truly appreciate your support and hope you enjoy your kettle for many years to come.
Was delivered on time and well packaged
Odpowiedź od Kiichin
Dear Nana,
Thank you so much for your review! We're glad to hear your order arrived on time and in good condition. We always do our best to ensure a smooth and secure delivery experience. 😊
We truly appreciate your support and hope to serve you again soon! 💛
Great option for USA based buyers to find Japanese garden tools. The prices are extremely competitive with US based products even when accounting for shipping. The better quality of Japanese steal makes it a no brainer.
The shipment took 7 business days, landing right in the middle of the estimated window of 6-8. The items were packed extremely well. The website is somewhat clunky to navigate but if you know what you are looking for the checkout process is a breeze.
Odpowiedź od Kiichin
Dear Michael,
Thank you for taking the time to share such a thoughtful and detailed review.
We are pleased to hear that you were satisfied with both the quality and value of the Japanese garden tools, and that the shipment arrived within the estimated delivery window. It is also gratifying to know that the packaging met your expectations and ensured the items arrived safely.
We appreciate your feedback regarding the website navigation. While we are glad the checkout process was smooth for you, we will take your comments into consideration as we continue working to improve the overall browsing experience.
Your trust and support mean a great deal to us, and we look forward to serving you again in the future.
Prompt shipping and delivery. Also a great product!!!!!
Odpowiedź od Kiichin
Dear Craig,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that your order was shipped and delivered promptly, and that the product met your expectations. Providing both efficient service and high-quality items is always our priority, and it is gratifying to know that we succeeded in your case.
Your satisfaction is greatly valued, and we sincerely appreciate your trust in us. We look forward to the opportunity to serve you again in the future.
Well-packaged, arrived quickly for international shipping and the product is the real brand and in perfect, new condition.
Odpowiedź od Kiichin
Dear Mary,
Thank you so much for your fantastic review!
We're thrilled to hear that your order arrived quickly and safely — especially with international shipping involved. It's great to know the product met your expectations and arrived in perfect, brand-new condition. Authenticity and careful packaging are always top priorities for us, so your feedback means a lot.
Thank you again for your support, and we look forward to serving you again soon! 🌍📦✨
Wide selection of quality products made from Japan. I particularly love the Noda kettle I bought, and everything came well packaged. Staff was also very communicative and courteous about any delays in processing due to backorder.
Odpowiedź od Kiichin
Dear Jeannie,
Thank you so much for your thoughtful and detailed review!
We’re absolutely delighted to hear that you enjoyed shopping with us and found exactly what you were looking for — the Noda kettle is a fantastic choice, and we’re so glad it lived up to your expectations! 😊
It also means a lot to know that our team’s communication and care made a difference during the backorder process. We always aim to keep our customers informed and treated with respect throughout every step.
Thank you again for your support — we truly appreciate it and look forward to helping you find more beautiful Japanese home goods in the future! 🏠🇯🇵✨
Odpowiedź od Kiichin
Dear Mark,
Thank you sincerely for taking the time to share your positive feedback — we are truly delighted to hear that you had a great experience with us.
Your satisfaction is our top priority, and such kind words reaffirm our commitment to delivering exceptional service every step of the way. We look forward to welcoming you again in the future and continuing to exceed your expectations.
Excellent communication, great products and very friendly staff. I already have another order on the way and will be buying of Kiichin again. Very fast shipping to Australia.
Order # 866976KC
Odpowiedź od Kiichin
Dear John,
Thank you so much for your outstanding review. We are truly honored to hear that you had such a positive experience with us. From clear communication to high-quality products and prompt international shipping, we strive to provide the best service possible—and it’s incredibly rewarding to know that our efforts are appreciated.
We're especially grateful for your continued support and trust in Kiichin, and we’re thrilled to know you already have another order on the way. Serving valued customers like you is what motivates us every day. We look forward to delivering many more great experiences in the future!
I received my lotion bottle in perfect condition; it was exactly like it is in the photos. Wonderful.
Odpowiedź od Kiichin
Dear Rindr,
Thank you so much for your kind review! We're glad to hear the lotion bottle arrived in perfect condition and met your expectations. It’s always our goal to deliver exactly what you see—wonderful indeed! 😊
Pretty good. One of the few places I was able to find this item. Delivered within a reasonable timeframe. Although shipping was quite expensive. One of the pens in the set arrived with the cap loose, however it works perfectly fine and is not dried out. Very happy with my purchase. (#866213KC)
Odpowiedź od Kiichin
Thank you for your feedback! We're glad you were able to find the item with us and that it arrived within a reasonable timeframe. We appreciate your understanding regarding the shipping cost—it's something we continuously work on optimizing. Hope to serve you again.
The the product is exactly as described and I have no problem with that. But I was not expecting was the customs duty charge, there was no mention at the time of purchase and this is the only reason why I cannot give five stars
Odpowiedź od Kiichin
Dear Paul,
Thank you for your feedback! We're glad to hear that the product met your expectations. We apologize for any inconvenience caused by the customs duty charge and we will take your feedback into consideration to improve transparency in the future. We hope this won't affect your overall satisfaction, and we appreciate your understanding!
Odpowiedź od Kiichin
Thank you so much for your review. Hope to serve you again soon.
AVOID!
I thought there was something off when I first encountered this site.
I ordered an item, it took forever to arrive, but overall seemed ok.
I then went to reorder the same item a few months later, it had more than doubled in price and the postage cost was nearly double too!
On challenging kiichin, I got some convoluted story that their suppliers set the product and postage price!
My initial gut instinct was correct, kiichin are little more than a 3rd party reseller, perhaps they should rebrand themselves “kerching”…
AVOID!
Odpowiedź od Kiichin
Dear Ian,
Thank you for your feedback. We’re sorry to hear about your disappointment and would like to clarify a few points.
As a seller, we do not manufacture the products ourselves but source them from our suppliers. Some items with high demand frequently go out of stock, and restocking can take time, which may impact pricing. Prices are set by suppliers, and fluctuations can occur due to availability, exchange rates, and other market factors beyond our control.
Regarding shipping, you selected Registered Small Packet AIR, which typically takes 25–30 business days for delivery. The process can sometimes be further delayed due to customs clearance procedures, which are unfortunately beyond our control.
As for shipping fees, we do not set or profit from them. We collect the charges on behalf of the delivery service, and rates may vary depending on the carrier’s policies.
We genuinely appreciate your business and regret that your experience did not meet your expectations. If there is anything we can do to assist you further, please let us know.
Best regards,
Kiichin Team.
Scam company. Terrible customer service. Tried to up mark my shipping by £25 then said my items were sold out. Sold my order after trying to scam me. Avoid.
Odpowiedź od Kiichin
Dear Oliver
I sincerely apologize for the inconvenience in your order.
To assist you with your recent inquiry, could you please provide me with the order number associated with your purchase? This will help us locate your order details and address your needs more efficiently.
Thank you for your cooperation.
Best regards,
Kiichin Team.
My order of a Shirician grill arrived broken and inoperable. I contacted Kitchen, and they offered 20% off. I clarified with them that the item was inoperable and needed to be replaced. They then offered a 50% refund. I again let them know that the items were completely broken and not operational, and I needed a full refund or replacement. They did not respond, and I had to contact my CC co to file a dispute.
Odpowiedź od Kiichin
Dear Nick,
I sincerely apologize for the inconvenience and frustration caused by your broken and inoperable Shirician grill. I truly regret the poor resolution you received and the lack of proper follow-up.
After reviewing your case, it is clear that the issue was caused by inadequate packaging, which led to the item arriving damaged. I understand how disappointing this must have been, and I am very sorry for the trouble it has caused you.
We has been working to improve our packaging and customer service processes to prevent similar issues in the future. We hope that you can allow us the chance to serve you in the near future.
Once again, I sincerely apologize and appreciate your patience and understanding.
Best regards,
Kiichin Team.
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