Geschlossen 

Purchased a Joolz Day 2 stroller from them on the 11th of Jan as a preorder that will arrive on the 16th then posted out subsequently.

After the order was placed their stock level became backorder . There will be a two week wait for those.

I breathed a sigh of relief that I got on the bandwagon for the preorder. I have never been so wrong...

As I didnt receive any confirmation or communication from the vendor 2 days after the purchase. I sent them an email. I was informed by the most lackluster customer service I was certain that it will only happen in 3rd world countries and was informed that there is a two week delay. Really, in a one sentence reply.

After the two week wait, no communication from them and have to initiate the email again and is met with the same shoddy customer service.

Instead of telling me an ETA or offering to call the wholeseller, she just gave me the option of refund where any buyer would just lose out on the exchange rate.

I made an international call to them and had to ask them to make that call to the supplier for a more precise date.

This time, they did as promised and actually got back to me. Anyway, getting a bit long winded so ill cut it short.

Received the item 1.5 months after the purchase and one whole month delayed. One of the responses these people gave me is "everyone needs to wait".

Waiting is not the issue, its communicating to their clients' that is the biggest issue. I also had to drive to the customs office 2 hours away to clear the items with my ID as these people didnt even put the street number on it.

I sent them an email about this and they replied 'you gave us the same address' or something of that nature. If they can't tell that there was a street number on a tax invoice they provided to me and no street number on a shipping label. It's a concern.

They're also very unapologetic and an absolute disgrace to customer service.

Search Kiddies24 and it will come up with Fraud detection websites and you know what. they're not far from it.

avoid at all cost.

*names and more precise time is withheld. Available upon request.
*all information provided is a highlight of actual events that may have been misquoted, however nothing had been exaggerated.

Ware war nicht vorrätig, sollte 1 Woche später geliefert werden. Nach einigen Wochen Auftrag meinerseits storniert. Nicht schön, aber akzeptabel, da kein Geld abgebucht wurde.

Deutlich verbesserungswürdig ist die Email-Korrespondenz. Zum Teil erhielt ich keinerlei Antwort auf Rückfragen meinerseits.

Hier stimmt alles, genau so wünscht man sich einen Online-Händler. Die Website ist angemessen, der Bestellvorgang ist transparent und einfach wie sicher gestaltet. Die Verpackung der Ware ist stabil und mehr als ausreichend.

Als kleine Anregung an das Unternehmen: den kostenlosen Versand rein über DPD zu machen, sollte überdacht werden. Also die Paketzustellung hat so gar nicht geklappt mit diesem Dienstleister.

Abgesehen davon, war aber alles tiptop und in Ordnung.

Compre por internet un carro TFK Joggster twist y todo fue estupendo! Al año se me rompio una pieza y llame a la empresa y en dos dias tenia dos piezas de recambio en casa sin coste alguno. Personal muy profesional

Miserabler Kundenservice. Inkompetente Mitarbeiter
Ich habe bei kiddies24 einen hochwertigen und sehr teuren Schreibtisch bestellt, der leider defekt angeliefert wurde und retourniert werden musste. Ich habe keinerlei Informationen bezügich der Rückzahlungsmodalitäten bzw. des weiteren Verlaufs der Retouren-Abwicklung erhalten. Mein Geld ist erst nach Androhung eines Anwalts und mehrmaligem telefonischen Nachhaken zurückerstattet worden. Dies erst über einen Monat (!) nach Rücksendung der Ware! Ich bin immer wieder mit dubiosen Ausreden vertröstet worden. Mal war die Buchhaltung im Urlaub, ein anderes Mal war sie im Laden beschäftigt. Definitiv nie wieder kiddies24! Finger weg an alle, die von Ärger verschont bleiben wollen!!

My wife and I - based in the UK - decided to buy our Cybex Luxe Priam Pram from Kiddies24.
This was a 3 part order as not all the items were in stock, but we received all 3 parts on time and as promised.
The service via email correspondence was swift, courteous and efficient.

We would use them again and can recommend this company.

If you get the item you ordered, everyone is happy but you can only really judge the full extent of a company's customer service when things go wrong and they make a mistake. Kiddies24 has a return policy that is meaningless, they don’t follow it. That is 22 euros of return postage costs that I have lost and will never get back, originally it was 38 euros but I agreed to remove my bad feedback on Amazon in order to get part of my cost returned, it shouldn't have to be this way, but this his how they do business.

The majority of the refund (product cost and sent postage cost) was forced through via Amazon A-Z Guarantee program, all evidence was on my side (emails and photo evidence) but Amazon cannot force the company to repay me the return costs. They send a completely wrong item, customer returns it and the customer loses money, in between is a lot of lies. I’m a seller on Amazon myself and would never treat my customers this way. You have been warned.

I finally ordered the same item from another company lekmer.dk and they sent me it with no problem, in less time and a pre-paid stamp for return if needed.

Ordered a stroller, all items was in stock. Very fast delivery, and tracking information was provided instant by mail.

I will definitely order here again, very good prices compared to Denmark.

Schlechter Kundenservice. Falsche Lieferdaten online und auf Nachfrage werden falsche Versprechungen dem Kunden gegenüber gemacht. Wer seine Kunden so hinters Licht führt, kriegt leider keine Empfehlung.

The customer service is just awful!! I've received an item in a wrong colour, when speaking with their customer agent on the phone I was given different information every time I called them. At last, I had to pay the delivery of an unwanted item back myself!! The customer supervisor was absolutely rude, and as a conclusion I was returned 20 euros less than I was told on the phone.
It's a pity and shame that such big companies do not appreciate their customers! Fortunaltely, I hadn't ordered anything else from them. Absolutely disgusting! The other companies such as pramworld do their business a lot better and quicker.

I ordered a few items that were supposed to be delivered in 3-4 weeks. After 3 months I sent a second message about my order and asked them to send me the items that were in stock at that moment. I got my order excluding that one missing item as I had asked, and later I ordered that missing item from another webshop and got in a few days. I had payed everything when I made the order, and I still haven´t received that one item. 3 months is too long time waiting for baby stuff, because after 3 months you might not need those things anymore...

Also ich habe schon desöfteren hochpreisige Artikel bei kiddies24 gekauft und bin sehr zufrieden. Die Abwicklung klappt stets problemlos, der Versand ist zuverlässig und der Kundenservice könnte meiner Meinung nach nicht besser sein. Hat man ein Anliegen, wird sich gekümmert und die Damen im Service geben ihr Bestes. Ich hatte beispielsweise ein Problem mit einem Kinderwagen von TFK und zusammen mit kiddies24 wurde das zu meiner vollsten Zufriedenheit gelöst. Ebenso hat sich aktuell ein Problem mit einem früheren gekauften Produkt von Dorel ergeben und auch hier wird umgehend im Sinne des Kunden gehandelt. Ich kann also nur positives über diesen Shop berichten und würde jederzeit wieder dort kaufen und ihn weiterempfehlen an Freunde.

Dreimal defekte Ware beanstandet, viermal einen falschen Ersatz geliefert bekommen (trotz Weblink auf die eigene Homepage, Zustellung von Fotos und Videos). Absolut nicht empfehlenswert. Die paar Euro machen den anschliessenden Ärger nicht weg…