Kew Little Pigs Farm LTD Recenzje 118

Wynik TrustScore: 4.5 na 5

4,6

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Oceniono na 5 z 5

From booking to the day of our piggy enthusiast experience the staff were really friendly and professional. Amelia made us feel very welcome, was kind and was very knowledgeable about all the piggies... Zobacz więcej

Oceniono na 5 z 5

Was wanting to purchase a Gold adoption package as a gift for my Piggy, crazy daughter. Emailed prior to purchase with lots of questions. Responded within 2 hours. Extremely helpful and accommod... Zobacz więcej

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Oceniono na 5 z 5

We’ve visited twice in both a family fun day and a Pig Keeper experience. Both times were absolutely wonderful. The care and attention from each member of staff was wonderful. My daughter got nervous... Zobacz więcej

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Oceniono na 5 z 5

Our son had an amazing afternoon pampering piggies for his birthday treat. The staff are friendly and knowledgeable, the pigs are happy and healthy and the location is accessible. Wearing sensible c... Zobacz więcej

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Informacje dotyczące firmy

  1. Farma dla dzieci
  2. Obsługa przyjęć dla dzieci
  3. Gospodarstwo rolne
  4. Obsługa ślubów

Napisane przez firmę

Miniature pig breeder, exhibitor and petting farm


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

118 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Perfect

Perfect, arrived quickly, well packed. The calendar is superb, beautiful pictures. Very pleased

9 grudnia 2021
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Odpowiedź od Kew Little Pigs Farm LTD

Good Afternoon Tony,

Thank you so much for your lovely review. We really hope you enjoy the calendar!

Kew Little Pigs

Oceniono na 4 z 5

Love what they are doing.

Love what they are doing.
Merchandise takes a while to arrive though.

2 grudnia 2021
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Odpowiedź od Kew Little Pigs Farm LTD

Good Afternoon,

Thank you for your review, we love hearing feedback from our customers. We apologise for the delay with the merchandise. We really hope to see you here on the farm soon!

Kew Little Pigs

Oceniono na 5 z 5

Excellent shop easy to use

Excellent shop easy to use. Plus great place to visit. A+ staff very knowledgeable.

20 listopada 2021
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Odpowiedź od Kew Little Pigs Farm LTD

Good Afternoon Tim,

Just wanted to say thank you for visiting and taking the time to leave a lovely review. We really appreciate hearing about our customer's experience. We hope to see you here again soon!

Kew Little Pigs

Oceniono na 5 z 5

A fantastic day out

A fantastic day out: really safe and well managed farm, with superb levels of care. It was wonderful to get so close to the pigs, and the time flew by. The pigs were so charming, and keen on being scratched and interacted with. A great day out!

5 września 2021
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Odpowiedź od Kew Little Pigs Farm LTD

Hi Victoria, thank you so much for your lovely review! We really appreciate you taking the time to write it and it's brilliant to hear that you had a fantastic time! Thank you for booking an experience with us!

Oceniono na 5 z 5

Our granddaughters loved the pigs…

Our granddaughters loved the pigs ………..I think we were lucky to visit on a dry day . Just a wonderful experience. We are now getting nagged to get pigs !

1 września 2021
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Odpowiedź od Kew Little Pigs Farm LTD

Hi Sue, Thank you for visiting and thank you so much for taking the time to leave a review! Great to hear your granddaughters enjoyed the experience - we hope to see you again soon!

Oceniono na 1 z 5

My parents Saw and brought Tickets from…

My parents Saw and brought Tickets from Groupon to take my 2 young children here as a treat in the summer holidays as like many children they haven't done much over the past yr and a half.
My son (5) then tested positive for Covid and my parents tried to change the date of the booking to be told they can't as they purchased through a 3rd party! However when my dad checked the voucher had been redeemed. So they took his money but wouldn't let him rebook.
I understand if they didn't turn up or decided they just didn't want to go but times are slightly different now and he physically couldn't go. Apparently they don't over a change of date because it costs the admin staff to move the booking! Absolutely disgusting for a small business to do this to family's who may have saved, lost jobs etc during this time and wanted to treat their kids or grandkids. I will not recommend this place I think they are robbing people

16 sierpnia 2021
Opinia niezależna
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Odpowiedź od Kew Little Pigs Farm LTD

Hi Finnoula, thank you very much for your feedback. Unfortunately because we offer scheduled events, once booked the ticket is only valid for the date and time selected. This is clearly stated on the terms & conditions before booking your visit and on the booking confirmation. We follow similar terms & conditions to other scheduled events. For all experiences booked directly through our website, we offer a 48 hour cancellation policy where you have the opportunity to receive a full refund or one chance to reschedule your visit. However, all experiences booked through a third party are non-refundable and non-transferable to an alternative date. These bookings are already discounted and if you are unable to attend, we welcome the transfer of your ticket to a friend or family member. We really appreciate you reaching out to us and we hope you can understand.

Oceniono na 5 z 5

Great day!

The staff were so lovely and the pigs were very friendly! We were able to stroke them and chill with them and overall had a great day. Thank you for everything Kew Little Pigs!

29 czerwca 2021
Opinia niezależna
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Odpowiedź od Kew Little Pigs Farm LTD

Hi Madeleine, thank you for visiting and for leaving a 5 star review! Our pigs loved meeting you and we hope to see you again!

Oceniono na 1 z 5

Not miniature pigs at the party!!

I was at my sister's party and I thought we were getting miniature pigs because that's the photos on the website and Instagram and it says miniature pigs. The pigs were cute but they were really big and not miniature so I didn't even get to cuddle or hold them we just brushed them with a wooden brush. I have seen lots of pigs like this at a normal farm and they are just the same they are not little or miniature I was disappointed and my little sister wasn't interested at all on her own birthday party becausethey were not fun or entertaining like we thought they would be.

24 czerwca 2021
Opinia niezależna
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Odpowiedź od Kew Little Pigs Farm LTD

Good Afternoon,

Following your numerous recent reviews for the same experience on various platforms - we would like to take this opportunity to again to clear some issues up which we had already corresponded with you.

All of our pigs are Micro. Bart and Lisa that attended your party are a lot smaller than a traditional pig you would find at a farm. We have a Visitor information page which we have provided you with to explain this. At no time throughout our website or social media are we unclear about the sizes of our pigs. Unfortunately after discussing with yourselves we think you may have had piglet sizing in mind.

Again, no where on our website do we say you can hold the pigs. Pigs have very bad eyesight and do not like being held - this causes a lot of distress and as stated we follow strict animal welfare guidelines and our pigs happiness comes first. The owner repeatedly asked your guests if they would like to take the opportunity to have photos and this can be done without holding them.

Unfortunately when attending, the owner of the company described that really you did not have the space for this kind of event. You were also over the legal limit for groups of people at this current time due to covid-19. Our pigs safety is our highest priority at all times as mentioned and access was extremely difficult due to the fact there was no garden and only an area of rubble and no space.

We have already tried to discuss this rationally with you via email and we are saddened that you have felt the need to slander our company online. However we know that we go out of our way to provide the best experience for everyone. Typically we get positive feedback and feel we are very clear on what to expect during the parties.

Our piggy parties involve a lot of planning and background work from the administration, to the public liability licencing and more, down to the insurance, maintenance and fuel costs of the transport. Though the party bookings may be for 1 hour, there is a lot more hours of work going into the management of these events.

Please feel free to post photos of your party as we know the pigs that attended are micro and we have lots of photos of Bart and Lisa at various parties so, we are happy to share these as we have nothing to hide.

Kind Regards,

Kew Little Pigs

Oceniono na 1 z 5

Absolutely disgusting the way you…

Absolutely disgusting the way you misslead people !!! Micro pigs ?? Yea right!

24 czerwca 2021
Opinia niezależna
Logo Kew Little Pigs Farm LTD

Odpowiedź od Kew Little Pigs Farm LTD

Good Afternoon,

Following your numerous recent reviews for the same experience on various platforms - we would like to take this opportunity to again to clear some issues up which we had already corresponded with you.

All of our pigs are Micro. Bart and Lisa that attended your party are a lot smaller than a traditional pig you would find at a farm. We have a Visitor information page which we have provided you with to explain this. At no time throughout our website or social media are we unclear about the sizes of our pigs. Unfortunately after discussing with yourselves we think you may have had piglet sizing in mind.

Again, no where on our website do we say you can hold the pigs. Pigs have very bad eyesight and do not like being held - this causes a lot of distress and as stated we follow strict animal welfare guidelines and our pigs happiness comes first. The owner repeatedly asked your guests if they would like to take the opportunity to have photos and this can be done without holding them.

Unfortunately when attending, the owner of the company described that really you did not have the space for this kind of event. You were also over the legal limit for groups of people at this current time due to covid-19. Our pigs safety is our highest priority at all times as mentioned and access was extremely difficult due to the fact there was no garden and only an area of rubble and no space.

We have already tried to discuss this rationally with you via email and we are saddened that you have felt the need to slander our company online. However we know that we go out of our way to provide the best experience for everyone. Typically we get positive feedback and feel we are very clear on what to expect during the parties.

Our piggy parties involve a lot of planning and background work from the administration, to the public liability licencing and more, down to the insurance, maintenance and fuel costs of the transport. Though the party bookings may be for 1 hour, there is a lot more hours of work going into the management of these events.

Please feel free to post photos of your party as we know the pigs that attended are micro and we have lots of photos of Bart and Lisa at various parties so, we are happy to share these as we have nothing to hide.

Kind Regards,

Kew Little Pigs

Oceniono na 1 z 5

My partners daughter in law paid £313…

My partners daughter in law paid £313 for two micro pig’s for her daughter’s 2nd birthday and when they arrived they were normal pigs that just sniffed around, she wanted her daughter to hold them both so she could get a photo, but couldn’t. I think that this is blatant miss selling of a product, and seeing that this company will not budge because of this I do not recommend using them.

24 czerwca 2021
Opinia niezależna
Logo Kew Little Pigs Farm LTD

Odpowiedź od Kew Little Pigs Farm LTD

Good Afternoon,

Following your numerous recent reviews for the same experience on various platforms - we would like to take this opportunity to again to clear some issues up which we had already corresponded with you.

All of our pigs are Micro. Bart and Lisa that attended your party are a lot smaller than a traditional pig you would find at a farm. We have a Visitor information page which we have provided you with to explain this. At no time throughout our website or social media are we unclear about the sizes of our pigs. Unfortunately after discussing with yourselves we think you may have had piglet sizing in mind.

Again, no where on our website do we say you can hold the pigs. Pigs have very bad eyesight and do not like being held - this causes a lot of distress and as stated we follow strict animal welfare guidelines and our pigs happiness comes first. The owner repeatedly asked your guests if they would like to take the opportunity to have photos and this can be done without holding them.

Unfortunately when attending, the owner of the company described that really you did not have the space for this kind of event. You were also over the legal limit for groups of people at this current time due to covid-19. Our pigs safety is our highest priority at all times as mentioned and access was extremely difficult due to the fact there was no garden and only an area of rubble and no space.

We have already tried to discuss this rationally with you via email and we are saddened that you have felt the need to slander our company online. However we know that we go out of our way to provide the best experience for everyone. Typically we get positive feedback and feel we are very clear on what to expect during the parties.

Our piggy parties involve a lot of planning and background work from the administration, to the public liability licencing and more, down to the insurance, maintenance and fuel costs of the transport. Though the party bookings may be for 1 hour, there is a lot more hours of work going into the management of these events.

Please feel free to post photos of your party as we know the pigs that attended are micro and we have lots of photos of Bart and Lisa at various parties so, we are happy to share these as we have nothing to hide.

Kind Regards,

Kew Little Pigs

Oceniono na 5 z 5

AMAZING !!

AMAZING would definitely visit again.
Great for people of all ages, partner and I went. Our guide was very knowledgeable and friendly.
It was lovely because we were left to do our own thing after the tour = unlimited snuggles :) !!

18 czerwca 2021
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Odpowiedź od Kew Little Pigs Farm LTD

Hi Francesca, thank you so much for visiting and for your five star review!! The pigs loved cuddling you and we hope to see you again soon!

Oceniono na 5 z 5

Great place

Great place, a little tour at the beginning lasts around 15 minutes then you are free to go in and out of allocated encloses as you want, both the pigs and staff are docile and friendly haha.

8 czerwca 2021
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Odpowiedź od Kew Little Pigs Farm LTD

Hi David, thank you for taking the time to leave a review! The pigs loved meeting you!

Oceniono na 5 z 5

Amazing experience

Amazing experience, I'll come back !

7 czerwca 2021
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Odpowiedź od Kew Little Pigs Farm LTD

Hi Annie, thank you for visiting and for leaving a great review! We look forward to seeing you on the farm again soon!

Oceniono na 4 z 5

It was an amazing experience

It was an amazing experience, it was great to be near the animals, petting them but same time seeing that no one forces them to do anything they don’t like. We’ll go once again and try pig keeping, we’ve tried pet and play. Recommended

6 czerwca 2021
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Odpowiedź od Kew Little Pigs Farm LTD

Hi Maria, thank you for your positive feedback! We look forward to welcoming you back again for the pig keeping experience!

Oceniono na 5 z 5

Had an amazing time

6 czerwca 2021
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Odpowiedź od Kew Little Pigs Farm LTD

Hi Melanie, thank you so much for your 5 star review, we appreciate you taking the time to leave it and we hope to see you again soon!

Oceniono na 5 z 5

Pigs - laughter and happiness!

What a fabulous afternoon out! Thoroughly recommend the play and pet sessions!

4 czerwca 2021
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Odpowiedź od Kew Little Pigs Farm LTD

Hi Clare, great to hear you enjoyed your experience, thank you for visiting and for leaving a five star review. The pigs would love to see you again soon!

Oceniono na 5 z 5

A brilliant place to visit

A brilliant place to visit. The care and attention to all the animals is first class. Well worth a visit and the best place to go to for any information on owning a micro pig

2 czerwca 2021
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Odpowiedź od Kew Little Pigs Farm LTD

Hi Julie, thank you for your five star review! We appreciate you taking the time to write it and it's great to hear you enjoyed your visit. Thanks for visiting and we hope to see you again soon

Oceniono na 2 z 5

Underwhelming and disappointing

My sister is pig mad and this was a birthday gift from 2 years ago which kept getting postponed due to COVID, so we were full of anticipation and excitement when the day finally arrived to visit the pigs.
Drove over 2.5 hours to get there, were ten mins late and we were told rather aggressively that we would have to wait another hour for the health and safety talk before we were allowed in (which I understand so as not to keep the other people waiting) but was rude in the way that it was delivered. Customer service was disappointing, no clear reception process, no welcome, organisation was pretty poor, social distancing not practiced. Not enough brushes to stroke the pigs with so some people in the group didn’t even have the option to stroke the pigs.
Do not be fooled into thinking that there is a big cosy barn where you can sit on hay bales and have pigs on your lap for a cuddle with pig lovers who work there that want you to share in the experience!
The reality is a muddy field with some pig pens, some piglets and some bigger pigs that you can brush. Some goats and some chickens.
Can’t believe I paid so much for this! Seriously Kew Little pigs are having a laugh! I can get the same experience by going down to the local farm FOR FREE. Won’t be returning that’s for sure.

22 maja 2021
Opinia niezależna
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Odpowiedź od Kew Little Pigs Farm LTD

Hi Vicky, we're sorry to hear that you're dissapointed but we feel your exaggerated and untrue review is very damaging for a small business like ours, particularly just after covid. Having spoken to the Managing Director who met you over the weekend, you were 25 minutes late for your tour so you were asked to wait until the next tour. We apply this to all late visitors, as we do not have the staff capacity to do multiple tours per hour. We ask all visitors to arrive 10 minutes early, which is written in the booking confirmation so we can keep to the timeslots and run the day efficiently. As you were late, you missed the normal reception process, welcome and health & safety chat on arrival. Nowhere on our website or social media do we advertise that we have an indoor barn, the video on our homepage clearly shows our facilities so customers know exactly what to expect. We are a small privately run farm, employing local people and cannot offer visits for free. All the staff work extremely hard to ensure customers have a wonderful time whilst maintaining high standards of customer service and the welfare of our animals. You were approached at the end of your visit to ask if you had a nice time and you said you enjoyed it, so this review is such a shame.

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