Keebo Recenzje 152

Wynik TrustScore: 3.5 na 5

3,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Highly recommended. Quick and smooth on boarding. Linked my bank account so they can assess you on more than just your credit rating. Accepted with a really good interest rate, low credit limit but... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Actual financial standing: Myself: Bus Driver - £500 per week Wife: Child Careworker - £2000 per month Recent Law Graduate and funding my postgraduate through petty bus users. Denied e... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent customer service when required. Easy to chat online and get issues resolved pretty quick therefore. Always good that get an email transcript also for records in case was further issue. Andro... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent customer service. Had issue with my direct debit on the first 2 month, was called by Maurizio who was fantastic and explained the issue was at there end. It's lovely that you can email or... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Instytucja finansowa
  2. Pozabankowe usługi finansowe

O Keebo

Napisane przez firmę

Keebo is the credit card to start building credit.

At Keebo, we use open banking data to paint a more representative portrait of financial responsibility. It's simple to link your existing bank current account to our proprietary technology which allows you to be approved, even if you’ve never had credit before.

Keebo Grow is our new points-based programme giving you a clearer path to get a higher credit limit.

Every action and transaction you make goes towards getting you Keebo points which contribute to building your credit limit.

The more accounts you link up with us, the quicker you can accelerate your goals.

Want to apply for a Keebo card? Visit our website! www.keebo.com

Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

152 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service from Keebo

Excellent service from Keebo. I have had 2 account queries which was resolved by Rita who kept me informed and provided excellent customer service. Keep up the great work Keebo and especially Rita.

4 października 2022
Opinia niezależna
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Odpowiedź od Keebo

Hi John,
Thanks for your 5 star review and excellent feedback on Rita.
We are delighted she provided a 1st class customer service and will pass on your positive comments.
Best wishes,
Team Keebo

Oceniono na 5 z 5

KEEBO builds Credit History

Keebo is helping me understand how to build my credit in a better way. I appreciate how I can accumulate points based on spending and good financial behaviour leading to an increase in my limit. The app is very easy to use and customer services is friendly and helpful when you need to reach out.

8 września 2022
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Odpowiedź od Keebo

Hi Maurizio,
Thanks for your 5 star feedback of Keebo.
We really appreciate your positive comments and hope Keebo can help you increase your limit with good spending habits and financial behaviour.
Best wishes,
Team Keebo

Oceniono na 5 z 5

Nice slick app, fast approval!

Nice slick app with overview of all my accounts. Very fast credit approval but the limit is quite low. Looks like it will grow later tho.

4 października 2022
Opinia niezależna
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Odpowiedź od Keebo

Hi Rafal,
Thanks for your 5 star review of Keebo.
We appreciate your positive feedback.
Best wishes,
Team Keebo

Oceniono na 5 z 5
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Odpowiedź od Keebo

Hi Glorell,
Thanks for your 5 star feedback.
If you wish to share more about your customer experience, please let us know.
Best wishes,
Team Keebo

Oceniono na 5 z 5

A Customer Service that works!

After speaking with customer care to get some clarifications I decided to go ahead. The app is very well designed and the application process is definitely user friendly. This is the way it should be!

30 września 2022
Opinia niezależna
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Odpowiedź od Keebo

Hi Francesco,
Thanks for your 5 star feedback.
We appreciate the time you have written this review and especially how customer services helped you.
Best wishes,
Team Keebo

Oceniono na 2 z 5

Very low credit limit

Very low credit limit. No point if starts are so low. I have other cards with way higher credit limits. So closed my account immediately as it was a time waster.

3 października 2022
Opinia niezależna
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Odpowiedź od Keebo

Hi Abhishek,
We are disappointed to read about your review.
We our sorry your initial limit is not enough for you.
You start with a low credit limit, but with careful usage you can build up your credit score and credit limit over time.
Improving your your credit score can help with other credit applications in the future, such as for a loan or a mortgage.
Please reach out to support@keebo.com for any further help.
Best wishes,
Maurizio
Head of customer success

Oceniono na 5 z 5

Super useful card and app

Super useful card and app, wish I'd got one sooner. Easy to apply, card looks good, app is helpful.

3 października 2022
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Odpowiedź od Keebo

Hi Kev,
Thanks for your 5 star feedback.
We welcome you onboard.
Best wishes,
Team Keebo

Oceniono na 5 z 5

Was looking for some extra liquidity to…

Was looking for some extra liquidity to offset anticipated rising costs into the coming months and beyond. User friendly application, minimum fuss, super fast response(s) / service delivery. What’s not to like?

30 września 2022
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Odpowiedź od Keebo

Hi Jerome,
Thanks for your 5 star feedback.
We really appreciate your excellent review.
Best wishes,
Team Keebo

Oceniono na 5 z 5

Maurizio was extremely helpful and…

Maurizio was extremely helpful and professional in helping me set up my account. Great service and an even greater product to help build my credit score

27 września 2022
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Odpowiedź od Keebo

Hi Roy,
Thanks for your 5 star review of Keebo.
We really appreciate your comments on our Head of customer success.
Best wishes,
Team Keebo

Oceniono na 5 z 5

Excellent service and easy application…

Excellent service and easy application steps to follow.
Fast and efficient!!! Thank You 😎

29 września 2022
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Odpowiedź od Keebo

Hi Darren,
Thanks for your 5 star feedback of Keebo.
We are so happy you found the service excellent and easy to apply.
Best Wishes
Team Keebo

Oceniono na 5 z 5
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Odpowiedź od Keebo

Hi Giorgia,
Thanks for your 5 star review of Keebo.
If you would like to share any additional feedback, please let us know.
Best wishes,
Team Keebo

Oceniono na 5 z 5

I just love KEEBO

I just love KEEBO. Very good app to use and when I spoke with Maurizio for an app issue on live chat, he put my mind to ease. Great customer support.

23 września 2022
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Odpowiedź od Keebo

Hi Andreea,
Thanks for your 5 star feedback of Keebo.
We are especially delighted to hear you have received excellent support from our Head of customer service.
We are always here to deliver the best customer experience.
Best wishes,
Team Keebo

Oceniono na 1 z 5

Not sure the point of a credit building…

Not sure the point of a credit building card if with ok credit with the aim to grow it, you can't get one and applying will now bring my credit down very odd...

29 września 2022
Opinia niezależna
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Odpowiedź od Keebo

Hi Robert,
We are very disappointed to see your review.
We follow stringent checks and in line with FCA regulations we owe all our potential customers a duty of care before accepting anyone for credit.
Please email us directly at support@keebo.com for any further queries.
Best wishes,
Team Keebo


Oceniono na 5 z 5

My credit can grow!

Had this card for about 3 months now. Not had any problems with the card or the app. The app is full of useful information on how best to use the credit card. Recently they've started to report to credit agencies so my credit score is going up!

With the points system, I can unlock bigger credit increases, as the starting credit is a bit low, but you can quickly move up the ranks I think.

Thanks!

28 września 2022
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Odpowiedź od Keebo

Hi Marek,
Thanks for your 5 star feedback of Keebo.
We really appreciate your comments on your credit score and how we can help to improve it long term.
Best wishes,
Team Keebo

Oceniono na 3 z 5

Updated: Initial hiccups in card delivery and customer care could have been better

My application was accepted without much credit history, which I'm thankful for. But the credit card took nearly a month for arriving, though they mentioned it'll arrive in 10 working days.

When I reached out to customer care, I didn't find the responses helpful or reassuring.

When the card finally arrived, Royal Mail had me pay the postage because it was sent without postage. So I HAD TO PAY to get the card delivered, though it wasn't mentioned anywhere that I had to pay.

After reaching out to customer care (only chat, no calls available), again - didn't find the response helpful. To top it off, they had asked me to resend all details in the email - which was infuriating.

Overall, the experience even before I used the card once - it has been very frustrating and unprofessional so far. And I don't see myself using their service regardless. Not with the poor quality of service I received.

=======================
UPDATE
=======================
Changed from 1 star to 3 stars.

After raising the issue here, I was reached out by Keebo (as replied to this originally). They refunded the postage fee I had to pay, and assured me that the support quality will be better.

28 września 2022
Opinia niezależna
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Odpowiedź od Keebo

Hi Anand,
Thanks for your message.
We take all feedback very seriously.
Thanks for taking my phone call earlier.
This is not the standard of customer experience we wish for our customers.
As explained on the phone, I am currently investigating both the delay and the fact you had to pay for the card delivery.
This is an exceptional event which has not occurred to date with other customers.
I am also looking internally how we could have managed your customer journey in a more efficient and empathetic manner.
I apologise wholeheartedly for this and will update you as soon as possible with a satisfactory resolution.
Kind Regards
Maurizio
Head of customer success

Oceniono na 5 z 5

A great card!

I would definitely recommend Keebo as the application process was easy and the customer service team were on hand to deal with any of my queries.

5 września 2022
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Odpowiedź od Keebo

Hi Aggie,
Thanks for your 5 star feedback.
We really work hard to deliver a great customer experience.
Best wishes
Team Keebo

Oceniono na 5 z 5

Great Customer Service

The whole process from application to receiving the card was seamless and very quick. I had some questions which the customer service team answered quickly. I would definitely recommend Keebo as their customer service support far exceeds any other card company.

22 września 2022
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Odpowiedź od Keebo

Hi Shahriar,
Thanks for your 5 star feedback.
We really thank you for describing your great customer journey and how customer service support has helped you.
Best wishes,
Team Keebo

Oceniono na 5 z 5

I always have the best experience with…

I always have the best experience with Keebo, the staff that work for Keebo are very fast acting in any issues or questions you may have, and are a very friendly company!

28 września 2022
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Odpowiedź od Keebo

Hi Chloe,
Thanks for your 5 star feedback of Keebo.
We really put in a great effort to deliver a great customer experience and try to be as helpful as much as possible.
Best wishes,
Team Keebo

Oceniono na 5 z 5

Quick and easy

Easy to download. Excellent customer service.Thank you very much.

22 września 2022
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Odpowiedź od Keebo

Hi Elena,
Thanks for your 5* review of Keebo.
Best wishes,
Team Keebo

Oceniono na 5 z 5

Good app easy to use

Good app easy to use. KEEBO helps me to better understand how to build credit. Much better than other cards who offer very poor customer service. Here you can speak with a friendly team and not feel rushed at all. All round excellent!

28 września 2022
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Odpowiedź od Keebo

Hi Terry,
Thanks so much for your 5 star feedback.
Keebo is all about building credit!
We are delighted to hear your positive experience with our customer service team.
Best wishes,
Team Keebo

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

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Oto 8 wskazówek jak napisać świetną recenzję.

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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