I ordered the seagrass baskets in the large and tall sizes, they are extremely well made, look absolutely stunning and are very reasonably priced. They arrived very quickly and I was kept up to date f... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was looking for some long out of stock nkuku items. Not only did Kayu homes have what I wanted in stock, at a cheaper price but they also were very quickly and efficiently dispatched. Definitely wi... Zobacz więcej
This has to be the best furniture purchase I have ever made. The sideboard is truly beautiful and is a perfect addition to my living room. I was drawn to it from when I first viewed it online, and on... Zobacz więcej
Very helpful staff. Just a small problem with the availability of a certain lampshade. Called to see if it was in stock which I was told it was (before making payment) turns out the one showing in sto... Zobacz więcej
4,8
Doskonała
131 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very quick and efficient
10 stycznia 2024
Great service
Really happy with the product I ordered and for the helpful and efficient customer service along the way.
18 grudnia 2023
Great communications and delivery was…
Great communications and delivery was prompt. Slight issue with breakage during transit which was rectified immediately & without hassle - excellent customer service :-)
11 grudnia 2023
Parcel not received
8 grudnia 2023
Odpowiedź od Kayuhome
Dear Helen,
I'm very sorry to learn that you have not received your parcel. As per my earlier email to you today, this was dispatched with Fedex on Friday, the morning after you placed your order. We have tracked the parcel with Fedex and it is shown as having been delivered on Monday morning and signed for by your neighbour.
As your neighbour has told you that they didn't receive the parcel, we have contacted our account manager at Fedex, who is looking into this for us with the driver concerned.
Please rest assured that we will get a set of glasses to you - either the original ones sent out or a new set if they cannot be located.
We will be in touch again as soon as we have heard back from Fedex and will hopefully be able to locate the parcel for you quickly.
Kind regards,
James Cottrell
Director, Kayu Home
To follow on from my earlier reply, thank you for letting us know that the parcel has now been located, having been left outside the door of another neighbour on Monday. We have asked Fedex to investigate why this was the case and why the driver evidently didn't obtain a correct signature.
Once again, I am sorry for the inconvenience caused and that you didn't have the glasses in time for your anniversary but am glad that you have now received them.
Best wishes,
James
Great Service and good quality products
Good Retailer with lovely products and great service. Good price for good quality bronze lanterns and delivered safely and when promised.
20 listopada 2023
Excellent service from ordering to…
Excellent service from ordering to delivering and very good product!
31 października 2023
Great prices
Great prices, excellent communication and super fast delivery. Thank you very much indeed!
31 października 2023
Extremely helpful
18 września 2023
Can highly reccomend
Appreciated being contacted by the company as the delivery address was incomplete.Polite ,courteous and efficient service and very pleased with the order.
4 września 2023
Beautiful piece just as shown in photo
Beautiful piece just as shown in photo. But not packaged well and arrived with broken glass.
14 sierpnia 2023
Odpowiedź od Kayuhome
Dear Anne, thank you for your review and I'm sorry to learn that your item arrived with damaged glass.
Whilst we do try to package everything very carefully, we are largely at the hands of the courier companies in sending smaller items and damage can inevitably occur.
In this case the item was delivered to your address in the USA and so would have passed through even more touch points than normal, increasing the risk of damage.
We are currently in touch with Fedex about the damage and I know one of our team has already been in touch with you to discuss next steps.
Kind regards,
James
Arrived quickly & very well packaged. Really happy with lampstand
Arrived quickly & very well packaged
10 lipca 2023
Beautiful product and super fast…
Beautiful product and super fast delivery thank you I will order again.
2 lipca 2023
Can’t fault anything about the product
Can’t fault anything about the product, service or delivery.
15 maja 2023
Ordered 2 x lamps
Ordered 2 x lamps, were exactly has described and came really well packaged. Received emails and texts notifying me of the delivery. Would definitely recommend,
30 maja 2023
Excellent customer service and very…
Excellent customer service and very quick shipping- thoroughly recommend
3 kwietnia 2023
Quick delivery well packaged excellent service and plates are gorgeous
Ordered a set of 4 plates.Arrived perfect condition and well packaged.Fast delivery.
26 marca 2023
Very quick dispatch and delivery
Very quick dispatch and delivery, all arrived intact and the price was slightly cheaper than elsewhere, which was a bonus.
13 marca 2023
Fantastic customer service and very…
Fantastic customer service and very quickly dealt with some delivery issues at no fault of their own.
Highly recommend
9 lutego 2023
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.