Kajoon Recenzje 

Odpowiedź od Kajoon

Zaktualizowano 13 lip 2025

Hi Mick,

Thank you for taking the time to leave a review

We are in great disbelief with the amount of false information you have provided

Your order was shipped promptly and we sent you a shipping confirmation email containing all the tracking details. You actually replied to that email, which means that you have seen it indeed.

Your order has been delivered:

https://www.laposte.fr/outils/suivre-vos-envois?code=LO385199441GB

We have sent you several more emails to assist you with this matter. As we have previously advised, the Royal Mail International Tracked Shipping we charge is lower than the cost of the actual service. We actually share part of the shipping cost and this is something that you can easily look up yourself if you have trust issues.

Please mind that no one forced you to place an order by any means and if you were not happy the shipping cost, you could simply not have placed an order with us.

There is no point on our website stating that we cover custom duty fees. We have no idea where your expectation to cover that cost is coming from. This is standard procedure, no company pays custom duties, that's always the customer's responsibility.

We will obviously escalate this case with Trustpilot and try to report this review as well as your profile if this is not amended within the next 24 hours

Thank you in advance for your understanding

Best regards

Update after customer updated his response:

We sent you the shipping confirmation email with all the tracking details as soon as your order was dispatched. On the tracking page you can find all the information needed including the payment for custom duties. However, we do understand that not everyone is fluent with internet use and from your emails it was clear that you were not able to follow the links for the custom duties payment. Therefore, we suggested that you contacted La Poste as they might have been able to provide alternative payment methods for you.

The custom duties are the customer's responsibility indeed

The statement that many other websites include custom duties in their shipping charges is rather vague. Not having to pay custom duties and custom duties included in the shipping costs are two totally different things.

We understand that you are extremely upset with the custom duty fees, however, we are not responsible for the laws and regulations that govern international trade

We do not understand what you mean by "high shipping charges" and we have previously advised you multiple times that we charge less than what the service costs. The Royal Mail International Tracked Shipping costs £10.40 and we only charge £9.95. We do not charge anything for handling. If you were not happy with the shipping cost you shouldn't have proceeded with placing the order or you should have contacted us to question that before placing an order.

Odpowiedź od Kajoon

12 lip 2025

Hi Leslie,

Thank you for taking the time to leave a review, we appreciate it

We are sorry that the bracelet snapped. As mentioned under the product specifications, we use a high-resistance elastic band which is one of the best quality we can find to minimise the chance of it failing. However, no elastic band is unbreakable and it is inevitable that some of them will fail.

We have already apologised for that, we have confirmed that we will send you a free replacement which has already been shipped and it is expected to be delivered on Monday.

We don't know how we could have served you better in this case. Since you rated our service with the lowest rating possible, we would appreciate it if you could provide some feedback on what you think we could have done better. Otherwise, we would appreciate it if you could amend your rating.

Thank you in advance for your consideration

Best regards

Odpowiedź od Kajoon

12 lip 2025

Hi Pamela,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Thank you for the feedback, we will take note of your recommendation

Best regards

Odpowiedź od Kajoon

12 lip 2025

Hi Dave,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Odpowiedź od Kajoon

12 lip 2025

Hi Stephen,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Odpowiedź od Kajoon

12 lip 2025

Hi Patricia,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Odpowiedź od Kajoon

12 lip 2025

Hi James,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Odpowiedź od Kajoon

12 lip 2025

Hi MIchelle,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Odpowiedź od Kajoon

12 lip 2025

Hi Anna,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Odpowiedź od Kajoon

12 lip 2025

Hi Miss Karen,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Odpowiedź od Kajoon

12 lip 2025

Hi Sian,

Thank you for taking the time to leave an extensive review with all the important details, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Odpowiedź od Kajoon

12 lip 2025

Hi Catherine,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards