Bought a car recently and the staff were excellent making the experience enjoyable rather than stressful Had to return to the dealership two days later due to an oversight on everyone’s behalf we did... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Today, April 30th, 2026, I went to pick up a Mercedes Benz A-Class and I am extremely happy with my purchase. The person who assisted me was Ash Gill, an exemplary customer service representative. His... Zobacz więcej
Reakcja na opinię
Highly recommend this place, staff are friendly and helpful without being over salesmansly. Good selection of cars available and honest information and advice given.
Reakcja na opinię
Wow what can I say ! Amazing experience with crystal ! Fabulous test drive, Fabulous experience from start to finish . Professional at every level making my car buying process an absolute joy ! Could... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
Napisane przez firmę
- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tactics—just straightforward, professional advice tailored to your needs. Whether it’s your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isn’t just our priority—it’s our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
Dane kontaktowe
J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, Zjednoczone Królestwo
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
4,5
Doskonała
336 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 76% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Not helpful at all
13 kwietnia 2026
Odpowiedź od JW Autos
Hi Mohammad,
We are sorry to see your feedback and that you felt our service was not helpful. That’s certainly not the experience we aim to provide.
We’ve tried reaching out to better understand what went wrong, but haven’t been able to connect with you yet. We would really appreciate the opportunity to learn more and make things right.
Please contact us on 01634540990 or reply to our previous message so we can assist you further.
We hope to hear from you soon..
Kind regards,
JW Autos
Thank you Louie!
Came down on a spontaneous trip to look at a Polo GTI +, ended up leaving with the car. Great services and lovely staff, we had Louie take care of us, and was very thorough and detailed with regards to everything we was told! Also was able to have a great laugh aswell which was a plus. So so grateful for it all as I now have a beautiful, fun car. Thank you!
12 kwietnia 2026
Opinia niezależna
Odpowiedź od JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Very welcoming excellent customer…
Very welcoming excellent customer service all staff very helpful
11 kwietnia 2026
Odpowiedź od JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Been forced to take them to Small Claims Court
Been forced to pursue a claim through Small Claims Court.
I bought a car from them which was supplied with a steering issue, this has been confirmed by two independent reports. Despite this they refused to refund and take the car back.
The car is unusable as I've been advised not to drive it by both inspection companies and Trading Standards so I'm stuck with an undrivable vehicle. Dealers must refund if an issue is presented within 30 days under the Consumer Act.
The warranty they sold me was £583 but on later inspection only covered a max payout of £1,000. I managed to get this refunded by issuing a formal complaint after advice from the Financial Conduct Authority.
They ghost you, don't answer emails or the phone. They are not a member of the Motoring Ombudsman which speaks volumes.
Update:
Since I'm unable to reply to their reply I will clarify here.
I notified JW Autos 3 days after purchase and was told to get it inspected at a garage. I produced a report from an MOT garage 6 days after purchase stating the car had a steering issue and rejecting the car under consumer law. JW Autos refused and insisted on a second report. I got a second report stating definite steering issue and possible steering column problem and that it would have been present at the point of sale.
Whatever the issue, if the car is not fit for purpose within 30 days of purchase it must be refunded. It is not the responsibility of the customer to diagnose only to prove there is an issue.
I gave 5 days to respond after sending them the 2nd report and after multiple emails and calls from me they offered a refund on the 5th day but insisted I take the car to them as their recovery vehicle was booked out for 2 weeks. I had been advised by both inspection sites and Trading Standards not to drive the car for safety reasons and so told them I was unable to deliver the car and it would have to be collected. JW Autos said they would get back and then didn't. I gave two more days to respond before continuing to claims. They didn't respond despite me emailing and ringing them. I then submitted a claim and notified them and they immediately rang me to offer refund and collection. I stated I was happy to cancel claim but now I would need refund not only of the car value but of the two reports and the claim fee. They said they would get back and didn't.
The car was not fit for purpose on point of sale. The first report by an independent MOT centre which cost £45 should have been enough but they insisted on a second report which cost me £300. The claim fee was £450. It should have been straightforward. After receiving the 1st report they should have arranged for the car to be collected and issued a refund. Instead they have delayed and pushed me to have a second report. As mentioned in other reviews here, communication ranges from poor to non existent.
31 stycznia 2026
Opinia niezależna
Odpowiedź od JW Autos
Hi Debbie,
Thank you for your review. We strongly dispute several of the claims made.
At the present time the vehicle needs tracking done based on your independent inspection report.
Following your first complaint, we engaged with you and made a clear and reasonable offer to take the vehicle back and provide a full refund. This was done in line with our obligations and as a fair resolution to the matter. This offer was not accepted, as you chose instead to pursue the issue through the Small Claims Court.
At no point have we refused to resolve this matter. It is therefore incorrect to state that we would not refund the vehicle.
We also reject the claim that you were “ghosted.” We have consistently responded to your communications. The fact that our final position was not the outcome you were seeking does not mean that we failed to respond or engage.
With regard to the warranty, this is an optional third-party product with clearly defined terms, including claim limits, which are made available at the point of sale.
As this matter is now subject to legal proceedings, it would be inappropriate to comment further on specific details. We will address all points fully through the appropriate legal process.
Regards,
JW Autos
Odpowiedź od JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
AVOID AVOID AVOID!!
AVOID AVOID AVOID!!!
I'm sure they seem great, if your car has no issues. However, I purchased a car which immediately developed problems.
Now having to to through small claims court, have been without a car for 2 months, the whole experience has been incredibly stressful.
WARNING - look thoroughly at the WARRANTY - it is not as great as it would seem - max £1000 per claim and a lot of things aren't covered at all.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od JW Autos
Hi Emma,
We are very sorry to hear about your experience and the stress this situation has caused you.
We always aim to provide a high standard of service to all our customers, and ensure all vehicles are supplied as described, with warranty terms clearly outlined at the point of sale. We understand your concerns regarding the warranty and appreciate that this can be frustrating.
As this matter is now subject to legal proceedingss, it would be inappropriate for us to comment further on the specific details within this public forum. We will, of course, address all points fully through the appropriate legal process.
Regards,
JW Autos
Welcoming and friendly
Fantastic experience here, everyone we encountered was friendly and helpful, Ash in particular was very attentive
6 kwietnia 2026
Odpowiedź od JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience with Ash and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Very good service 😍
31 marca 2026
Odpowiedź od JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Easy from start to finish.bought my car…
Easy from start to finish.bought my car here and was very proffesional and helpful..would recommend. All staff very friendly.
3 kwietnia 2026
Odpowiedź od JW Autos
We really appreciate you taking the time to leave us such positive feedback! It’s fantastic to hear you had a great experience with us.
If there’s anything else we can do for you, now or in the future, just let us know—we’re always happy to help. Looking forward to seeing you again!
Thanks again,
JW Autos
Excellent service throughout and very…
Excellent service throughout and very attentive and informative staff.
3 kwietnia 2026
Odpowiedź od JW Autos
We really appreciate you taking the time to leave us such positive feedback! It’s fantastic to hear you had a great experience with us.
If there’s anything else we can do for you, now or in the future, just let us know—we’re always happy to help. Looking forward to seeing you again!
Thanks again,
JW Autos
Had a good experience with JW autos
Had a good experience with JW autos, Louie who was dealing with me was brilliant from start to finish he treated my wife and myself very professionally can’t speak highly enough of him. Thanks Louie 👌
31 marca 2026
Odpowiedź od JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us, we'll make sure to pass on your kind words to Louie!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
So today was my bday and the employees…
So today was my bday and the employees let me take photo with the lambo out side which is very kind of them definitely shop here
26 marca 2026
Opinia niezależna
Odpowiedź od JW Autos
We hope you had a great birthday!
All The Best,
JW Autos Team
Very informative staff very experienced…
Very informative staff very experienced and sold me a lovely car which matched my needs
12 marca 2026
Odpowiedź od JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
The fella I was working with (Louis)…
The fella I was working with (Louis) was extremely helpful and made the process as easy as could be. 10/10, would highly recommend.
22 marca 2026
Odpowiedź od JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with us and we will pass on your kind words to Louie!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
The sales lady was quite argumentative…
The sales lady was quite argumentative and at times standoffish if it wasn’t for the fact I liked the car so much I would have left and gone elsewhere.
The lady who helped do the tax and logbook however was very friendly and helpful. She also brought to light the fact the sales lady didn’t mention the ceramic or one other thing do with the clean.
The was not really cleaned to any degree of satisfaction as there was still spill marks by the cup holders and dog hair around the inside of the car. I would not recommend this dealer and would not go back in the future.
21 marca 2026
Odpowiedź od JW Autos
We are disappointed to read your feedback, as it does not reflect the standard of service we strive to deliver.
Our sales representative ensured you were given sufficient time and space to consider your decision before proceeding with the purchase. We would also like to clarify that ceramic coating is an optional, chargeable product which is discussed separately.
You were informed that the vehicle would receive a standard valet prior to collection, and we made every effort to ensure you were satisfied with the vehicle before it left our premises. At that time, no concerns were raised regarding the cleanliness or condition of the car.
We do appreciate your positive comments regarding the team member who assisted with the tax and logbook, and we will be sure to pass this feedback on.
While we are surprised by your comments, we value all feedback and will take this on board as we continue working to improve our service.
Many Thanks,
JW Autos
Odpowiedź od JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience with us, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Best experience
I had such a great experience today, everything went really smoothly. Dominika was especially helpful with my collection, she took the time to explain everything clearly, which made the whole process so much easier. I really appreciated her support.
22 marca 2026
Opinia niezależna
Odpowiedź od JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience with Dominika and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
****WARNING**** - Awful/non-existent aftercare or ownership of mechanical faults
17/03/26.
I’m sharing my experience with JW Autos regarding an ongoing issue.
Within two weeks of purchasing the vehicle in July 2025, we identified a coolant-related problem and raised this with the dealership promptly.
The dealership did cover the cost of a water pump replacement following initial garage advice. However, this did not resolve the issue.
I have sent multiple emails to the dealership and made numerous calls to attempt to rectify on good terms, however they have for the most part either delayed or ignored me outright.
The only direct response received from the director, Jack, was to decline further assistance. Since then, communication has ceased, with multiple emails and calls going unanswered.
The vehicle is now off the road and undrivable, with repair costs estimated at around £6,000 for a significant mechanical issue that was evidently present at the time of purchase.
We have also incurred additional inconvenience and cost through repeated garage visits and ongoing coolant top-ups while trying to manage the issue.
This matter is ongoing and being pursued formally.
I would advise others to take this experience into consideration when deciding whether to purchase from this dealership.
I will update this review as the situation progresses.
6/4/26 update.
> On 17th March 26, I hand delivered and emailed an official letter of complaint to JW Autos and asked for open communication to deal with this amicably. I gave 14 days. They ignored me.
> On 31st March 26, I hand delivered and emailed a letter before action, again asking for open communication to deal with this amicably. I gave 7 days notice before court action. They ignored me.
I will now be taking JW Autos to court. I will update as and when this progresses.
17 marca 2026
Opinia niezależna
Odpowiedź od JW Autos
Hi Michael,
We're sorry to read your comments and understand the frustration you've expressed regarding this situation.
We acknowledge that concerns were raised following the purchase of the car, and as a gesture of goodwill, we contributed towards the water pump replacement, based on the diagnosis provided. We always aim to work with our customers to resolve issues where possible, and in a fair and timely manner.
We are sorry if you feel communications has not met your expectations, as this is not our intention and we do take our customer correspondence seriously.
As this matter is now subject to formal proceedings, it would be inappropriate for us to comment further on the specific details within this public forum. We will ensure to address all points fully, through the appropriate legal process.
Regards,
JW Autos
Top Class !
Wow what can I say ! Amazing experience with crystal ! Fabulous test drive, Fabulous experience from start to finish . Professional at every level making my car buying process an absolute joy ! Could not fault JW Autos . An absolute joy to do business with and would highly recommend to any new customer ! The whole team are simply top class !!!
13 marca 2026
Odpowiedź od JW Autos
Thank you for taking the time to leave us a review! We’re delighted to hear that Krystal and the rest of the team made the experience smooth and hassle-free. We hope you’re enjoying your new car!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Excellent alround!!
Excellent staff and such a easy and smooth process from start to finish buying a vehicle.
Top work guys and girls!!
Thanks for everything!
11 marca 2026
Odpowiedź od JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.