JUUL Recenzje 

356
•
Wynik TrustScore: 3 na 5

2,9

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

Maybe it's just me...but JUUL 2 has never ascended the heights of JUUL 1 in terms of flavours. I understand JUUL maybe reluctant to release Mango, Berry etc due to regulators, but well competitors don... Zobacz więcej

Oceniono na 4 z 5

I love juul I switched from regular cigarettes to a juul about 9 months ago and I love it but I gave them a 4 star cuz they constantly leak they need to do something about this because it's awful. It... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

**Title: Leaking Crisp Menthol Pods & Absurd Support Process** **Rating: ★☆☆☆☆ (1/5)** I have been purchasing the Crisp Menthol pods as my sole flavour for a long time, but over the last three t... Zobacz więcej

Oceniono na 5 z 5

I’ve been wanting to stop smoking for a long time but didn’t want to use those garbage vapes options out there - was really pleasantly surprised to hear JUUL dosent use sugar so no bloating and also f... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z e-papierosami
  2. również w kategorii:
  3. Sklep z e-papierosami i akcesoriami

O JUUL

Napisane przez firmę

The Device.
JUUL is the smart and simple vapour experience designed for adult smokers. Not your average e-cigarette – JUUL uses proprietary e-liquid in order to meet the satisfaction standards of adult cigarette smokers.

JUULpods basics.
Our snap-in JUULpods make it easy to customise your experience while you find what works for you. No messy refills, just snap the JUULpod into the top of your device and puff. We offer a variety of JUULpods flavours.

30-Day Money Back Guarantee.
The JUUL 30-Day Money Back Guarantee allows you to try a JUUL Starter Kit purchased on www.JUUL.co.uk with complete peace of mind. Should you decide that JUUL isn't suitable for you, simply send back your JUUL Starter Kit within 30 days of purchase to receive a full refund. This does not affect your statutory rights.

Quality & Standards.
At Juul Labs, we take the quality of our products seriously. We design with compliance in mind, testing throughout the development process and continuing to test once products go into production. We hold our technology to high category standards.

Customer Support & Warranty.
Rest easy knowing that, should you need it, your JUUL Device is backed by a two year limited warranty and a team of JUUL Care experts. Creating your JUUL profile and registering your device ensures a seamless and speedy replacement process. This does not affect your statutory rights.


JUUL Support is available Monday to Friday
9:00am - 5:00pm here

Disclaimer
The reviews posted on this page are independent reviews from customers and Juul Labs has no influence over their content. JUUL is not a smoking-cessation product and has not been approved for the treatment, prevention or cure of any specific condition. Juul Labs does not endorse any smoking cessation or health benefits claims in the reviews.

Dane kontaktowe

2,9

Średnia

Wynik TrustScore: 3 na 5

356 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 55% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,9

Wszystkie recenzje

(356)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 16

Napisz recenzję
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Oceniono na 1 z 5

Bring back original juul

I was excited to try the Juul 2, the new charging port makes it hard to charge when out. The pod flavours aren’t great, much prefer the menthol & golden tobacco in the original Juul & they leak everywhere. Not had a single pod that hasn’t peaked yet. It’s also difficult to see when the pods empty now. I’ll be looking for an alternative.

1 lipca 2022
Opinia niezależna
Logo JUUL

Odpowiedź od JUUL

We're sorry to hear you've had an issue using a JUUL2 product. Please contact our Customer Care team who will help to resolve this - https://support.juul.co.uk

Oceniono na 2 z 5

JUUL 2 is a mistake.

I was a faithful original JUUL user, and only liked the Golden Tobacco flavor pods. Since they’re no longer sold (because of the “super amazing” JUUL 2, I was forced to try it with the Autumn Tobacco (which I assume is supposed to be the replacement for Golden Tobacco). It tastes nothing like it, and the rest of the flavors are all menthol. Idk when companies started making every flavor with menthol, but it sucks. Why fix something that isn’t broken? On a positive note, I don’t even feel the craving to vape because JUUL 2 is so bad.

27 czerwca 2022
Opinia niezależna
Logo JUUL

Odpowiedź od JUUL

Thank you for your review. Please note that original JUUL products are still available in retail stores while stocks last. You can find authorised retailers at https://www.juul.co.uk/locator
For further assistance you can contact our JUUL Care Team - https://support.juul.co.uk

Oceniono na 1 z 5

Avoid buying from this company!

I really don't get it I am ordering 99% of my stuff online. With this company I am referring to JUUL.co.uk I have to make tens of attempts before I put in a successful order in. C'mon guys get your act together!!!!
If there is something wrong with the order just clearly state what it is, don't just silently fail is sooo annoying.
I am giving up on JUUL it was my favourite e-cigarette, but I am not supporting rubbish online experience. Totally fed-up bye, bye.

15 czerwca 2022
Opinia niezależna
Logo JUUL

Odpowiedź od JUUL

We're sorry to hear you've had this issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Oceniono na 1 z 5

Doesn’t recognise my address

Even though I get sent letters all the time with promo codes the website will not recognise my address so disappointing

7 czerwca 2022
Opinia niezależna
Logo JUUL

Odpowiedź od JUUL

We're sorry to hear you've had an issue placing your order. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Oceniono na 1 z 5

They send offers you cannot buy

So Juul kindly sent me an offer through the post which I wanted to use but the website wont allow me to purchase the items or in fact apply the offer. They really need to work more closely with their marketing department or the agency they use.

7 czerwca 2022
Opinia niezależna
Logo JUUL

Odpowiedź od JUUL

We're sorry to hear you've had an issue placing your order. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Oceniono na 2 z 5

Disappointed Juul user

I have used Juul for over 2 years and was very happy with the old golden virginia flavour and pod system. The new Juul 2 is disappointing, new flavour is not satisfying. Experienced leaks, (although previous also leaked). I hate the charging system, cannot use car outlet and am carrying power supply as laptop not with me all the time. I am now going to have to look at alternatives after so long using Juul. Bad decision to stop the original Juul.

1 czerwca 2022
Opinia niezależna
Logo JUUL

Odpowiedź od JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Oceniono na 3 z 5

The original Juul and golden tobacco…

The original Juul and golden tobacco flavour had really helped me quit smoking and I went from a frequent smoker to a juul user with the flavour I like . I have tried the Juul 2 which is better for the drag etc but the tobacco flavour is just not the same so I reverted back to the original juul. Now juul have discontinued the golden tobacco flavour and I have no alternative to be trying to find a similar one from another company. I am really sad about this because I don’t understand why this flavour cannot be put with the juul 2 as I would then stay a customer :(

30 maja 2022
Opinia niezależna
Logo JUUL

Odpowiedź od JUUL

Thank you for your review. For more information about how to purchase original JUULpods please contact our JUUL Care Team for further support - https://support.juul.co.uk

Oceniono na 3 z 5

I bought mine last week and scanned the…

I bought mine last week and scanned the code to get my 2yr warranty but it take you straight to subscription and no way of getting a warranty ?

25 maja 2022
Opinia niezależna
Logo JUUL

Odpowiedź od JUUL

Thank you for your review. We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this. Please note that you need an age verified account in order to claim warranty. - https://support.juul.co.uk

Oceniono na 4 z 5

Love juul but they do leak alot

I love juul I switched from regular cigarettes to a juul about 9 months ago and I love it but I gave them a 4 star cuz they constantly leak they need to do something about this because it's awful. It burns my throat it hurts my tongue. I smoke the regular Virginia tobacco flavor as to I live in Rhode island and they don't have flavors. But juul by far is the best vape ever still even with a leaking pod it becomes more expensive than cuz I have to go by more and more pods and devices because they leak horribly.

19 maja 2022
Opinia niezależna
Logo JUUL

Odpowiedź od JUUL

Thank you for your review! We're sorry to hear you've had an issue with leaking JUULpods. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.com

Oceniono na 1 z 5

Don’t buy Juul2

The Juul2 device has improved the taste and has a better feel but overall is terrible.
The pods leak and run out a lot quicker than the original Juul device.
This seems intended as the price of Juul2 pods is more than regular juul pods.
The company is looking to make more money and have discontinued the original juul pods which were a safe and reliable bet.
I would not recommend Juul2 to anyone who is looking to get into vaping.

18 maja 2022
Opinia niezależna
Logo JUUL

Odpowiedź od JUUL

We're sorry to hear you've had an issue using a JUUL2 product. Please contact our Customer Care team who will help to resolve this - https://support.juul.co.uk

Please note that the original JUULpods and device are still available on our website https://www.juul.co.uk/shop-original-juul as well as in retail locations nationwide.

For our Sore Locator please visit: https://www.juul.co.uk/locator

Oceniono na 1 z 5

Good at first but after a day it…

Good at first but after a day it constantly leaks.

11 maja 2022
Opinia niezależna
Logo JUUL

Odpowiedź od JUUL

We're sorry to hear you've had a negative experience. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Oceniono na 1 z 5

Revert back to the JUUL 1

The JUUL 2 is terrible. I've now had 2 of these, and they both went straight in the bin. As all they do is leak everywhere. 4 times now I've ended up with a pocket full of e-liquid or desk a covered in e-liquid. I'll be looking for a better alternative.

3 maja 2022
Opinia niezależna
Logo JUUL

Odpowiedź od JUUL

We're sorry to hear you've had a negative product experience. Please note that the JUUL2 devices are covered by a limited 2-year warranty. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Oceniono na 5 z 5

BUY NOW IF YOUR A ADULT SMOKER AND WISH TO CUT DOWN REAL SMOKING!

I discovered JUUL during the pandemic and for me it was great ! I bought 2 flavoured and was a daily smoker of about 6 -10 a day ,at the time . Since using JUUL I have cut down dramatically and now only smoke a few times a week . However I use JUUL daily and it's great for me . The shipping is ultra quick and the product lasts long ,depending on how much you smoke .
I would love if they came out with more flavours (a cheeky Pina Colada maybe)
I have recently tried their JUUL 2 range and the strength and taste is even better than the original!
Its compact enough to fit into pockets and handbags .
Regarding the JUUL 2 ,it would be great to add the charger to a key ring like they have done the original .

12 kwietnia 2022
Opinia niezależna
Oceniono na 1 z 5

faulty device and no customer service

I purchased a JUUL device yesterday which turned out to be faulty. lt cuts out after 1 second every time I take a puff, and sometimes doesn't work at all.

I contacted JUUL about this via their live chat, confident that they would rectify the situation.

Boy was I wrong.

The customer service representative I spoke to treated me like an imbecile from the get go, and suggested that the device wasn't faulty as I had stated. I supplied the serial number as requested and he/she couldn't find the device in the system despite it being purchased from an authorised retailer and therefore 100% genuine.

Overall I'm shocked by JUUL's approach to customer service and wont be wasting any more of my time trying to rectify this, I will just stay clear of JUUL in the future. They practically give their devices away anyway so I don't think a replacement for a faulty product is too much to expect.

7 kwietnia 2022
Opinia niezależna
Logo JUUL

Odpowiedź od JUUL

We're sorry to hear you've had a negative experience. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Oceniono na 1 z 5

Was thinking of buying on offer through…

Was thinking of buying on offer through door however the price doubled when I tried to order

7 kwietnia 2022
Opinia niezależna
Logo JUUL

Odpowiedź od JUUL

We're sorry to hear you've had an issue when trying to place an order. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Oceniono na 4 z 5

Bought this to try and cut down

Bought this to try and cut down on my smoking when I'm on a night out (once I'm drinking, my smoking increases massively.) It came into its own when my friend and I were staying somewhere where we couldn't easily go for a cigarette. Definitely took the edge off (though not really the same.) The tobacco flavour is pretty good. I would love there to be lower nicotine options as I'm not a heavy smoker, hence the four stars.

13 marca 2022
Opinia niezależna
Oceniono na 1 z 5

Bought twice not working

Bought twice not working, absolutely Rubbish

1 marca 2022
Opinia niezależna
Logo JUUL

Odpowiedź od JUUL

We're sorry to hear you've had an issue with your purchase. Please contact our JUUL Care Team who will help to resolve this. - https://support.juul.co.uk

Oceniono na 1 z 5

Disappointing Experience

As others have mentioned, I wish I had read some of the reviews here prior to taking out a subscription.

Personally, I would avoid this company at all costs. Not because the products are bad, but the service and customer experience is not worth the time and effort. I would rather deal with Hermes!

I have had no end of issues and not even received the products I ordered yet. The first attempt was delayed and then arrived with nothing in the box and the second time has been delayed again.

The Support Team, whilst pleasant enough, are not willing to do anything to help rather than provide information you already have, and they're one of those companies that makes getting a refund or cancelling a subscription enough of a pain that you can't be bothered.

15 lutego 2022
Opinia niezależna
Logo JUUL

Odpowiedź od JUUL

We're sorry to hear of the issues with your recent orders. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Oceniono na 4 z 5

Need a variety of strengths and flavours.

I can honestly say I haven't had any issues with JUUL and I love how convenient they are, easy to charge, change pods and its not big and bulky like most vapes. The Tobacco flavour was not pleasant but the Polar and Mint I've not got any complaints with and I enjoy vaping with these. There is a lack of flavours though which is why I cannot rate higher and also the strengths, I wasn't smoking much before but feel because of the strength of 18mg that are the only ones available on JUUL 2 I have become more addicted to nicotine again. This needs to be addressed if I am to continue using this product.

5 lutego 2022
Opinia niezależna

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