Purchased the 10ft trampoline at around 2.30pm monday and it was on my doorstep before 10am the next morning! Have only just managed to assemble it due to the high winds we’ve experienced lately and s... Zobacz więcej
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Zobacz, co mówią recenzenci
Delivery was extra fast! Came way earlier than promised. All 3 big boxes were sealed well with no equipment broken nor missing. My entire order matched exactly as I expected from Jumpflex website! Sin... Zobacz więcej
Order was timely, had an issue with 1 missing spring. Jumpflex sent replacement promptly even though it was several weeks later at install when missing item discovered. Long wait for slide but upon r... Zobacz więcej
The directions do not tell you to insert the basketball hoop (if purchased). So when it is all assembled, you have to take it apart again, to insert the basketball hoop. The remaining uprights couldn’... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje o Jumpflex Trampolines
Napisane przez firmę
About Jumpflex
Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play. Play for life!
Dane kontaktowe
Stany Zjednoczone
- (866) 305-7238
- hello@jumpflex.com
- jumpflex.com
Replacement
Not only is Jumpflex a great product, but their customer service is so great! They honor their warranty and they make is very simple to get a replacement. I will recommend them to anyone looking for a trampoline. I feel at ease knowing my kids are safe while on the trampoline! Thank you Jumpflex for making a great product and having wonderful customer service.
16 października 2022
Incredible customer support
We found holes in our net and mat. I emailed the company and they responded within a few hours. I was amazed! They right away asked for videos and pictures of the issue, and as soon as they received it the shipped us a new mat and net. Totally free. Amazing customer service and really amazing product!!
8 sierpnia 2022
Best customer service
Best customer service, best warranty, best purchase. This is the best trampoline we have ever bought, I can’t say enough good things about this!!
14 października 2022
Excellent customer service
28 września 2022
Great trampoline
I did a lot of research and we are happy with our decision to go with JumpFlex. It was as expected to put together and 2 people are necessary. The bounce is really great and it feels sturdy and safe. Thanks!
6 października 2022
The trampoline is phenomenal
The trampoline is phenomenal. It is so secure and the kids love it. My only complaint is how awful the instructions were to set it up. Having to redo the springs in multiple steps was dreadful. I truly would have paid for someone to have set it up for us.
9 października 2022
Service was excellent
Service was excellent! Purchased a trampoline about three years ago, the net ripped contacted customer service they got a new kne out right away!
21 września 2022
JumpFlex trampoline is great
JumpFlex trampoline is great
My grandchildren are having so much fun. Although it’s fall season they get enjoy the outdoors more.
This is a great buy. I would recommend JumpFlex to families with children and with enough outdoor space.
25 września 2022
My Experience
Jumpflex employees response quickly and getting my son the additional parts. His wife found the original part in their closet after receiving the new additional parts. Our whole experience with Jumpflex has been amazing and my grandsons love the trampoline.
7 października 2022
Our safety net ripped near the zipper zipper
Our safety net ripped near the zipper. We contacted jumpflex and without any questions or pictures or anything, they sent a new safety net and received it in a timely manner! Super customer friendly and made our entire experience super awesome and stress free. A great quality Trampoline at an affordable price! Would encourage anyone who is looking for great product at a great price with a great customer service experience. Jumpflex is it!
7 października 2022
Jumpflex has excellent customer service!
Jumpflex has excellent customer service! Our zipper broke on the net and they sent us a new net, free of charge :) Thank you so much!! I highly recommend buying a trampoline from Jumpflex!
16 września 2022
Great customer service
Great customer service. Very helpful to identify the parts I needed and get them out quickly. Thank you!
5 września 2022
Great Customer Service!
1 czerwca 2022
Hardware replacement
Some of the nuts and bolts on the safety poles loosen over time. I lost some nuts and washers to the lawn like this. Replacement hardware pack arrived within days free of charge.
4 października 2022
High quality product and EXCELLENT…
High quality product and EXCELLENT customer service!
4 października 2022
Warranty Net Replacement
Net was replaced quickly under warranty after sending pictures. Thanks Jumpflex!
18 września 2022
I ordered replacement parts from…
I ordered replacement parts from Jumpflex twice with the same experience. I ordered safety poles two Months ago in August 2022. I have followed up three times and they blame the pandemic; it's already October 2022 the pandemic started in late 2019. Twice their logistic manager has said my parts are two weeks from the warehouse and restock. I have lost confidence in this brand. According to their site I can order a new trampoline and have it delivered within two weeks. There must be some kind of inventory? Still no update on my order at this time of review. I personally discouraged anyone from future purchases find a professional grade trampoline for the price. The overall prices have also inflated almost 1/3 for a new purchase since 2020. Why sell parts if there aren't any parts to deliver. I suspect they are out sourcing from another country. Cheap alloys and cheap labor. No one takes pride anymore. Sorry Jumpflex but you have disappointed me and my family.
3 października 2022
Odpowiedź od Jumpflex Trampolines
Hi Roberto,
Thanks for taking the time to leave us a review. We deeply apologise for the delay in receiving your parts and appreciate your understanding.
As mentioned in my email, although the container was received at the ports on time, they have been experiencing rail delays and trucking shortages. Due to this inconvenience, I have placed an order for a complete box 3 which I can see is currently in transit to you.
I hope this solution is satisfactory. Please do not hesitate to reach out if you have any issues big or small.
I'm glad your family will be able to start enjoying their Jumpflex™ trampoline very soon.
Replacement net
Bought a replacement net and it had a defect. Contacted Jumpflex and they immediately sent me a replacement. Great service and easy to work with. This trampoline has held up well. I'm impressed with all the use this received especially during COVID.
17 sierpnia 2022
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