Missing jewellery (bracelet) in an order made via John Lewis. To be fair JL are trying to address this but it appears that Jon Richard are not engaging with their efforts (several email and phone call... Zobacz więcej
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Zobacz, co mówią recenzenci
Absolutely avoid! Item never delivered, customer service unresponsive. Of course they still charged my card. Fraudulent behaviour. They really should be out of businesses. Do not support such an appa... Zobacz więcej
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Never buy from again. Tracking info absolute rubbish. Tracking number didn't exist. No contact number only email and all you get is automated replies. Item eventually arrived in a battered t... Zobacz więcej
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Appalling. Five days after ordering the item still hasn't been despatched, then I received a refund email with no explanation or apology. To do this the week before Christmas is unacceptable. I almos... Zobacz więcej
Informacje dotyczące firmy
- Sklep jubilerski
- również w kategorii:
- Jubiler
- Projektant biżuterii
- Sklep ze sztuczną biżuterią
Informacje przekazane przez różne źródła zewnętrzne
Find a great collection of womens designer jewellery at Jon Richard. We offer a wide range of womens designer accessories online
Dane kontaktowe
Tilson Road, M23 9GF, Wythenshawe, Zjednoczone Królestwo
- jonrichard.com
2,9
Średnia
112 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 64% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Missing item, poor quality
I have received my order today and 1 of the jewellery sets are missing as well as none of the others even gift boxed as stated on the invoice. These are Christmas presents and I now find myself with only tomorrow to go out and find a replacement for the missing set and gift boxes to present the other sets in. First time ordering from the company and will never order again. No contact number only email and they are only available Monday- Friday 9-4pm!
14 grudnia 2025
Opinia niezależna
Odpowiedź od Jon Richard
Thank you for your feedback.
We’re very sorry for the frustration this situation caused, particularly during the Christmas period, which is our busiest time of year. During this peak season, response times were longer than usual, we also experience a influx of last minute orders, however our team worked hard to respond to all enquiries as quickly as possible.
We do not operate a customer service telephone line. Our support is provided via email only, during working days/hours.
We’re pleased to confirm that this matter has since been resolved. We appreciate your patience and the opportunity to put this right.
Ordered directly from their website and…
Ordered directly from their website and was sent an incorrect (cheaper) item and would not respond to any emails. The phone line is always busy and then disconnects. They're either completely incompetent at running a business or scam artists. I have reported them to BBC Watchdog and would recommend the same to anyone else who's experienced similar difficulties. DO NOT ORDER FROM THEM.
I will also be writing to Next and telling them about what type of company they are trading with.
16 grudnia 2025
Opinia niezależna
Odpowiedź od Jon Richard
We’re very sorry to read this and understand how upsetting it is when an order doesn’t arrive as expected. This is not the experience we want any Jon Richard customer to have.
At this time of year our customer service team is experiencing a much higher volume of enquiries, which can unfortunately result in slower response times.
We would really appreciate the opportunity to look into this for you. Please contact us via social media with your order details so we can review the situation and assist you as quickly as possible.
Kind regards,
Jon Richard Team
Order items on the 28th November
Order items on the 28th November.
Goods not received. Sent several emails on the 10th December chasing up order no response until the 16th December. I replied to their email and I am still waiting for answers. Appalling service ever.
18 grudnia 2025
Opinia niezależna
Odpowiedź od Jon Richard
Thank you for your review, and we’re very sorry for the frustration this has caused. We understand how disappointing it is to be waiting for an order and for a response.
Orders placed during late November and December fall within our busiest period, and while this doesn’t excuse the delay, it has unfortunately impacted response times. We apologise for the lack of communication you’ve experienced.
To help us escalate this for you, please feel free to reach out to us via our official social media channels with your order number and we’ll be happy to look into this as a priority.
Kind Regards,
The Jon Richard Team
Excellent customer service …
Very disappointed with the earrings I ordered. £5.95 for delivery? They were barely big enough to fit a small child let alone an adult. Although I was disappointed with the earrings I have to say Jon Richards customer service is brilliant they contacted me apologised and offered me a free return and refund.
16 grudnia 2025
Opinia niezależna
Odpowiedź od Jon Richard
Thank you for your feedback, and we’re sorry to hear you were disappointed with your earrings. We understand how frustrating it is when an item doesn’t meet expectations, particularly in relation to size.
Our product descriptions include measurements to help customers choose with confidence, but we appreciate that this can still be disappointing once the item arrives. Your comments have been noted and shared with the relevant team.
If you’d like to discuss a return or exchange, please contact our customer service team via email at customerservice@jonrichard.com.
Kind Regards,
The Jon Richard Team
Absolutely avoid
Absolutely avoid! Item never delivered, customer service unresponsive. Of course they still charged my card. Fraudulent behaviour. They really should be out of businesses. Do not support such an appalling business and do not shop there
EDIT: the business took the time to reply to my review, but still nobody bothered to reply to my multiple emails chasing my refunds. Shameless really
17 grudnia 2025
Opinia niezależna
Odpowiedź od Jon Richard
We’re very sorry to read this and understand how upsetting it is when an order hasn’t arrived and communication feels delayed. This is certainly not the experience we want for our customers.
We would like to reassure you that Jon Richard is a legitimate business and we do not engage in fraudulent behaviour. Payments are only taken for genuine orders, and delivery issues are most often related to courier delays, particularly during peak trading periods.
Our customer service team has been experiencing a significantly higher volume of enquiries at this time of year, which can unfortunately lead to slower response times, though we do not intentionally leave messages unanswered.
We would genuinely like the opportunity to investigate this for you. Please contact us via our social media pages with your order details so we can look into this as a priority.
Thank you for bringing this to our attention.
The Jon Richard Team
It was amazing n beautiful 😍 I would…
It was amazing n beautiful 😍 I would 100% recommended this place its worth
Of buying a nice jwellery ♥︎
Thanks
Ash
10 grudnia 2025
Opinia niezależna
Odpowiedź od Jon Richard
We greatly appreciate your feedback. Thank you for shopping with us at Jon Richard
Bought a bangle through Argos from Jon…
Bought a bangle through Argos from Jon Richards Jewellery which when it arrived was too tight for me. Contacted Argos for a return and was told that Jon Richards was a third party supplier and that they would contact me directly to make a return case and you guessed it no contact from them at all and I have been back and fro with Argos trying to sort this and even been back to Argos store to be told sorry can't help. Had I read reviews of Jon Richards Jewellery I would not had purchased it through Argos Direct and as Argos advertised and sell from this company I think Argos should be far more helpful in putting any problems right instead of passing the buck. Not the Argos I used to know.
18 listopada 2025
Opinia niezależna
Odpowiedź od Jon Richard
Thank you for your email and for bringing this to our attention. We’re very sorry to hear about your experience while trying to arrange your return.
As your purchase was made through Argos, they act as the retailer for the transaction and manage the returns process in line with their own policies and systems. While we are the third-party supplier of the jewellery, returns for items purchased via Argos Direct are typically processed through Argos directly.
That said, we completely understand how inconvenient this situation must have been for you. This is certainly not the experience we want associated with our brand. I am aware this has since been resolved however.
We appreciate you taking the time to share your feedback.
Beautiful jewellery, fast and amazing service!
I contacted customer service after recently purchasing a pair of pearl earrings that had become faulty after a few weeks. A member of staff speedily replied and was able to quickly solve my problem by sending out a replacement pair. I am very impressed by their service and would highly recommend this online store. Thank you so much!!
24 listopada 2025
Opinia niezależna
Odpowiedź od Jon Richard
Thank you so much for your kind feedback! We’re thrilled to hear that your replacement was received promptly.
We really appreciate your recommendation and hope you enjoy your new pearl earrings!
Great customer service
Ordered silver earrings and one broke when taking it out packet. After a few emails got sorted with a replacement set. Thanks
24 listopada 2025
Opinia niezależna
Odpowiedź od Jon Richard
Thank you for your feedback!
We’re glad to hear that the replacement set was sent promptly and that the issue was resolved. It’s our goal to provide beautiful jewellery and quick, helpful service, and we’re delighted that we could put this right for you! :)
Stay away, don’t buy anything
Ordered some pearl earrings for my daughters wedding twice on separate occasions of Jon Richard website, both times when checking the tracking number on Royal Mail it said it had been delivered, but it wasn’t, tried to get in touch with them via email, they just ignored them, googled Jon Richard’s it came up with a phone number, phoned it, it wasn’t even their phone number
24 listopada 2025
Opinia niezależna
Odpowiedź od Jon Richard
We’re very sorry to hear about the issues you experienced with your orders. Please rest assured that this matter has since been fully resolved.
To clarify, we do not operate a customer service telephone line. Support is provided via email only. Our team works hard to respond to all enquiries promptly, and we kindly ask customers to allow 2–5 working days for a reply.
Once parcels leave our warehouse, they are handled by third-party delivery services such as Royal Mail. On rare occasions, delivery issues can occur, and when they do, we investigate immediately and work to put things right.
We sincerely appreciate your patience while this was resolved and hope your daughter enjoyed her special day. Ensuring our customers receive their orders safely and on time is always our priority.
Customer Service Resolved My Issue
My order went through as a double payment, the Jon Richard team helped me resolve this issue and within the week had refunded me. I was initially a little worried as there is no telephone number to speak to customer services in person, however, the team always responded quickly via email which is fantastic and I really appreciated this as I was super stressed :)
4 listopada 2025
Opinia niezależna
Odpowiedź od Jon Richard
Thank you for your kind feedback. We’re delighted that your double payment issue was resolved promptly and that our team could help put your mind at ease. :)
We do not operate a customer service telephone line-support is provided via email only. Our team works hard to respond as quickly as possible during business hours, and we’re pleased that we were able to resolve this for you as soon as possible.
We really appreciate you taking the time to share your experience and are glad we could make the process as stress-free as possible.
Ordered from Debenhams Earring broke…
Ordered from Debenhams Earring broke when removed from card.Sent back and requested a replacement to be sent ,within days replacement was received and I’m so happy .
Please don’t be put off by ordering from them are are actually really good and I’m very impressed with the service.
So happy to have another pair,and what a lovely surprise that you had more to replace the faulty one.
Thanks so much!
Much appreciated
24 września 2025
Opinia niezależna
Odpowiedź od Jon Richard
Thank you so much for your kind review! We’re delighted that your replacement earrings arrived quickly and that you’re happy with them. It’s always our goal to ensure our customers receive beautiful jewellery and excellent service, even when issues arise.
We really appreciate you taking the time to share your experience and are thrilled that we could turn this around for you!
I’ve previously had issues when…
I’ve previously had issues when ordering Jon Richard items via Debenhams and on that occasion Jon Richard sorted it. However I’ve had another issue with items ordered for my daughter’s wedding which is in three days and the drama has been ridiculous. I order a lot from this company and will never order again. What I have ordered that came will be returned as I’m a loyal customer but this was a joke. I can shop with businesses that care about their customers instead. The amount of time wasted with mixed messages and nonsense is ridiculous. Clearly they are happy to loose my business.
8 października 2025
Opinia niezależna
Odpowiedź od Jon Richard
We’re very sorry to hear about the issues you experienced with your order. We completely understand how stressful it must have been. Please be assured that we take all customer concerns seriously, and we regret that this occasion did not meet the high standard we aim to provide.
While we worked to resolve this matters promptly, we recognise that the experience was not convenient. We truly appreciate your loyalty over the years and are sorry that this incident has impacted your confidence in us.
Brand new earrings got stuck in my ear…
Brand new earrings got stuck in my ear as soon as I put them in, the catch would not open on the back of the earrings (drop sterling silver) I had to visit a tattoo shop & paid to have them taken out with pliers. Customer services absolutely useless and not bothered at all, clearly a manufacturing fault, I have owned plenty of harp back earrings and never had an issue with the backing not opening but they wouldn't help at all as I purchased the item at a concessions store - would not recommend and won't shop there again.
8 października 2025
Opinia niezależna
Odpowiedź od Jon Richard
Thank you for your feedback. We are very sorry to hear about the experience you had with your earrings - we completely understand how distressing and inconvenient this must have been.
As your item was purchased in-store at one of our concessions, we are unfortunately unable to access or process this transaction through our online customer service system. In line with standard retail practice, store purchases must be returned or reviewed at the original store of purchase, or at another branch of the same retailer that stocks the item. This is the same principle as online purchases, which can only be resolved through our online team and cannot be processed in-store at our concessions.
That said, we’re pleased this matter has since been resolved. Please be assured that product quality is extremely important to us, and feedback such as yours is always taken seriously and shared with the relevant teams.
We truly appreciate you taking the time to raise this and hope we may have the opportunity to restore your confidence in our brand in the future.
Bought a beautiful jewellery set but…
Bought a beautiful jewellery set but has a stone missing in an earring. Have emailed countless times, I sent a photo as requested and have not heard anything back.
Appalling customer service
17 września 2025
Opinia niezależna
Odpowiedź od Jon Richard
We’re very sorry to hear about the issue with your jewellery set. Please be assured that our team responds to all enquiries as quickly as possible, within our response timeframe.
This particular issue has since been fully resolved, and we’re pleased that a solution was provided at the time. We appreciate you bringing this to our attention, as feedback like yours helps us continue to improve our service.
I ordered 3 necklaces
I ordered 3 necklaces. They came fairly quickly. Unfortunately one of them snapped after wearing it once. I sent it back and received a replacement within a week. Hopefully this one will be okay.
You get what you pay for!
3 września 2025
Opinia niezależna
Odpowiedź od Jon Richard
Thank you for your feedback. We’re pleased this matter has been resolved and that a replacement necklace was sent out promptly. We’re sorry that the original item didn’t meet expectations, but we’re glad we could put it right quickly.
RESOLVED IN THE END
Oh my goodness. So wished I read the reviews on Trust pilot before I purchased a tiara for my granddaughter who is bridesmaid in 4 weeks time. Tiara arrived broken in the front. Pictures sent so very evident it was not in a condition to use. I had one response to various emails offering me options as the tiara was no longer in stock. I asked for refund in the end. Complete and utter silence. You can’t get through my phone and I keep getting automated emails which seemingly is all they do. Shame on you Jon Richard company. Please let this be a warning.
Update Jon Richard has responded over 5 months after review. Apparently the matter is resolved in the tiara could not be used so I bought a replacement and no monies refunded. Jon Richard are useless
Further update - was contacted by Trading Manager personally with sincere apologies. Manager very personable and empathised with problem. Purely for this interaction I have given company 3 starsw
15 września 2025
Opinia niezależna
Odpowiedź od Jon Richard
Thank you for your feedback. We’re very sorry to hear that your tiara arrived damaged - we understand how disappointing this must have been, especially with such an important occasion approaching.
To clarify, we do not operate a customer service telephone line. Our support is provided via email only, as stated on our website. During busy periods, we kindly ask customers to allow 2–5 working days for a response, as our team works through enquiries in the order they are received.
We’re very sorry to hear you feel this matter hasn’t been resolved. Our team always aims to resolve any issues promptly and fairly, so we would like the opportunity to review your case in full.
Please contact our customer service team directly via email at customerservice@jonrichard.com ,with your order details so we can investigate further. Please be assured that damaged items are never acceptable, and we always aim to provide a solution as quickly as possible.
We truly appreciate your feedback and are sorry for the frustration caused.
TERRIBLECUSTOMER SERVICE
I purchased a beautiful bracelet from the Simply Silver range for my mother, the bracelet then broke. It is a design fault. Initially customer services were very helpful and asked me to return the item and they would refund me as they did not have the item in stock to replace it. I sent back the item on the 30th of July as of yet I have still not been given a refund, even though I must’ve emailed them half a dozen times. They’re trying to tell me, even though they’ve admitted that the item is faulty, that their system is unable to tprefund me and would I accept a credit note. I’ve told them I do not want a credit note.and that I would like a refund. Still no refund has appeared. I’ve chased it up again last week and they just don’t reply. There is no telephone number to call so you’re relying purely on email. I am very disappointed in this company as I have bought from them before but I won’t Bevagain
Jon Richard’s if you’re reading this you are breaking the law by not giving me a refund. You’ve also had the item back for over six weeks so you have the goods and my money, I’d appreciate a resolution asap.
15 września 2025
Opinia niezależna
Odpowiedź od Jon Richard
We’re very sorry for the frustration and delay you experienced. While our team initially offered a refund in line with our policy once the item was returned, there was an unexpected system issue which delayed the transaction being completed. This was communicated and our team did resolve this on the system, we sincerely apologise for the inconvenience caused.
We’re pleased to confirm that this matter was fully resolved and a refund was since processed.
To clarify, we do not operate a customer service telephone line. Our support is provided via email only, which allows us to keep written records of all cases and resolve matters as efficiently as possible.
We appreciate your patience while this was investigated and resolved, and we’re sorry that your experience did not reflect the standard of service we aim to provide.
Very unreliable company
Missing jewellery (bracelet) in an order made via John Lewis. To be fair JL are trying to address this but it appears that Jon Richard are not engaging with their efforts (several email and phone calls) to find out what has happened. Over a week later and still no resolution and now I am told I need to wait yet another week. In short they take your money and send you nothing! I would caution against buying anything from them, even through reputable third party agents.
9 września 2025
Opinia niezależna
Odpowiedź od Jon Richard
We’re very sorry to hear about the frustration caused regarding your order. Please be assured that this matter has since been fully resolved.
As a third-party supplier, orders placed via John Lewis are managed in partnership with their systems, and our team works closely with them to investigate and resolve any issues. While on rare occasions this may take longer than we would like, our priority is always to ensure that missing or incorrect items are addressed as quickly as possible.
We appreciate your patience while this was resolved and thank you for bringing it to our attention, as feedback like yours helps us improve our service.
Beware this company
Beware this company. Ordered a bracelet and when it arrived the box was empty…just a cardboard box and empty polythene bag. I have paid £20+ for thin air.
29 sierpnia 2025
Opinia niezależna
Odpowiedź od Jon Richard
We’re pleased to confirm that this matter was resolved directly with our courier and customer.
We take claims of this nature extremely seriously. Our warehouse team carefully pick and pack orders throughout the day, and parcels are not dispatched without the items being scanned and processed. We do not send empty boxes.
Once orders leave our warehouse, they are handled by third-party delivery providers, as we do not deliver parcels ourselves. On rare occasions, issues can occur in transit, and when this happens we work quickly to investigate and resolve the matter.
We’re glad we were able to reach a resolution and appreciate the opportunity to address this.
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