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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

As a director of J.Priddice Groundwork’s Ltd, we’ve been using joint it for our porcelain paving grout for well over a year now and by far the best product we’ve used to date. Highly recommend.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Used this product last year after a few long exchanges with the owner / co-owner who was extremely helpful explaining exactly what base it needed / how to apply / etc etc. It's pretty easy to use and... Zobacz więcej

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Oceniono na 5 z 5

We decided to pave the small frontage of our Victorian mid-terrace with porcelain tiles and near exhausted ourselves as we were complete paving beginners ! We definitely didn’t want an exhausting grou... Zobacz więcej

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Oceniono na 5 z 5

great company/great product-the product easy to use sets rock hard-stands well up to pressure washing,which many others dont.not effectedby frost (unlike many others )The Company-GREAT-GREAT-GREAT-gav... Zobacz więcej

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Informacje dotyczące firmy

  1. Dostawca materiałów brukarskich
  2. Hurtownia materiałów budowlanych

Napisane przez firmę

Welcome, Joint-It is the leading manufacturer of jointing and stone care products for patios and driveways. Our bestselling jointing compound is Joint-It Simple which is suitable for use on all natural stone & porcelain patios. Manufacturing in Ireland and distributing to 10 countries worldwide, we aim to create premium quality products with an excellent service. If you have any technical queries, please do not hesitate to contact us on info@jointit.com.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

198 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Rain or Shine did not go in fine

Rain or Shine did not go in fine. Started raining soon after installation and product clumped together. When dry had not bonded between joints. Local UK representative (NW England) inspected and promised to drop off a replacement, but never has.

7 lutego 2021
Opinia niezależna
Logo Joint-It

Odpowiedź od Joint-It

Hi Mary,
Our UK Manager was in touch and has resolved this with you, and we hope that you enjoy the benefits of our jointing product for many years to come on your patio. Please don't hesitate to get in touch with us on +353 93 51503 or email gary@jointit.com if you ever have any questions.

Kind regards,
Gary Duffy
Sales & Technical Director
Joint-It Ltd

Oceniono na 5 z 5

Excellent product.

We had Joint It Simple installed on our large porcelain patio the year before last by a local contractor. He advised us that he uses it in all of his patio work because it prevents weeds from coming up. Well sure enough, we haven't seen any weeds since the day it was installed and it looks fantastic with the porcelain.

Highly recommend.

21 stycznia 2021
Opinia niezależna
Logo Joint-It

Odpowiedź od Joint-It

Hi Aisling,
Many thanks for taking the time to leave a review of our product. Porcelain is becoming very popular over the past couple of years, and we are proud to manufacture a durable jointing product that allows for drainage on a porcelain patio, unlike other jointing products on the market.

Oceniono na 2 z 5

Joint-It simple shrinking issue

Not at all happy with the Joint-it simple compound used on my patio. Followed the instructions to the letter and found that after a few weeks there are large sections of joints that look like they have shrunk which have left gaps between the joint and slabs. These sections are also loose. Don't understand why some sections are ok but some have shrunk and come loose

20 grudnia 2020
Opinia niezależna
Logo Joint-It

Odpowiedź od Joint-It

Hi Mark, Thanks for leaving a review.
As you can see from our replies to comments below, it is more helpful if customers contact us directly with issues so that we have the opportunity to investigate what happened. We don't have your contact details, so if you could please email me with a full description of the job, along with a couple of photographs, I will be in touch in the New Year to follow up.
Our product has undergone rigorous third party testing, and shows that Joint-It Simple doesn't shrink. However, I would be happy to discuss this with you to find a resolution.

Kind regards,
Gary Duffy
Sales & Technical Director
Joint-It Ltd

Oceniono na 1 z 5

Spent a fortune on joint it to lay my…

Spent a fortune on joint it to lay my large patio area. Had a professional builder do the job and follow all instructions on bucket. Only completed 1 year ago and weeds are coming through in places. Brushing the patio results in a Sandy grit which I’m assuming is coming from the joint it. The joints are also turning green and if I power wash I’m scared the joints will lift. Not happy at all. Must have spent over £500 on it. Still have receipts and a could calculate exact cost.

14 listopada 2020
Opinia niezależna
Logo Joint-It

Odpowiedź od Joint-It

Hi Helen, we are sorry to hear about this. This is highly unusual, and we would like to get a greater understanding of this. If you could please email your approximate location and phone number to myself at gary@jointit.com, I will organise for one of our Technical Managers in your area to come and assess the issue and discuss a resolution (when restrictions allow).

Oceniono na 4 z 5

Happy but sad.

We purchased two buckets, used both shortly after receiving and it looks wonderful. We then purchased a third bucket; we opened the lid, CUT the plastic open to use and WAS UPSET - the material was as HARD AS A ROCK. THEREFORE, this is TOTAL loss to be able to complete the project. Sadly, money down the drain. We needed the third bucket. Please advise.

7 października 2020
Opinia niezależna
Logo Joint-It

Odpowiedź od Joint-It

Hi Joanne, thanks for getting in touch. Apologies for the inconvenience caused by one of the buckets being hard on purchasing it, this very rarely happens. There is absolutely no issue with returning it to the retailer you purchased it from, and they will provide you with a new one. Alternatively, you can call us on 09351503 (ROI) or 07860 551 265 (UK). We will sort it out for you as quickly as possible.

Oceniono na 1 z 5

Hi I have use this Product on a Indian…

Hi I have use this Product on a Indian stone job About 90 square meters did this job in may this year and the joints have gone green Why any advice plz

23 września 2020
Opinia niezależna
Logo Joint-It

Odpowiedź od Joint-It

Hi Chris, if you used Indian sandstone paving it had a tendency to get dirty as it is such a porous stone. It can also depend on the weather and location of your patio. Don’t worry as this can be very easily resolved. You can power wash the area or use Joint-It So Clean, which is a spray-and-go solution so there is no scrubbing required. It will clean the joints and the stone. If you look at the review below, a customer rated it very highly for cleaning her patio and joints.
We would be more than happy to give you a call about this, if you would like to send a photo of the affected area along with your phone number to gary@jointit.com, I will call you at a time that is convenient for you and advise you on how to get your patio looking like new again.

Oceniono na 5 z 5

JOINTIT SO CLEAN IS AMAZING

MY joint it grout was green and dirty,after speaking to a very helpful company,I was advised to use the so clean cleaner.It was so easy to use,and the effects were almost immediate,it looks amazing ,and I will now take their advice and use it once or twice a year to keep it clean.Anyone on here having problems with dirty grout,use this product,it works and leaves your grout like new

16 sierpnia 2020
Opinia niezależna
Logo Joint-It

Odpowiedź od Joint-It

Hi Rosie,
Thank you for your wonderful review! We are delighted you loved the quick and effective results of Joint-It So Clean.

Oceniono na 5 z 5

I see a few comments here regarding the…

I see a few comments here regarding the Joint-It Simple.
I have been a paving contractor/Supplier of paving for over 40 years. I have used Joint-It Simple for over 9 years now with no problems. And I continue to use the product on a daily basis. Nothing in Joints Externally will keep clean without using cleaning products once a year.

4 sierpnia 2020
Opinia niezależna
Logo Joint-It

Odpowiedź od Joint-It

Hi Christy,

Thank you for using our product for so many years. We are happy to provide such a reliable and long lasting product to the paving industry. Yes absolutely, we do recommend giving all patios a clean with Joint-It So Clean once annually to keep the surface looking new and refreshed.

Oceniono na 1 z 5

Patio turning black...

I spent £500 to have my large, Indian Stone Patio grinded out of old, cracked mortar (which had lasted over 15 years) and replaced with joint-it. I paid a builder friend to do a professional job and he did a great job following manufacturers instruction. I chose the colour buff which went well with my Indian stone flags. Only 12 months on (one winter) like others have said on here, the resin has turned absolutely and horribly oily black. Although the resin still holds fast (the builder pointed in very thoroughly) the patio looks absolutely appalling. Even the Indian stone flags are now grey and black in places where they have held some rain. I hope the company responds to this complaint otherwise I am seeking recompense via Trading Standards. Really, no stars.

30 lipca 2020
Opinia niezależna
Logo Joint-It

Odpowiedź od Joint-It

Hi Lynn,

Thanks for writing this review and sending us an email to let us know of your experience. We welcome all opportunities to resolve problems and queries as quickly as possible.
We hope that after our UK Sales Manager visited your premises and resolved this problem for you that you are feeling more positively about our product and company. If you have any questions in the future, please do not hesitate to give us a call.

Oceniono na 5 z 5

A satisfying result !

About 5 years ago we laid 97 square metres of Indian Sandstone patio and were advised to use Joint It to grout the joints. I found the product really easy to use having watched their helpful online video and was really pleased with the result.
Over the years however some of the joints began to crumble and I contacted the company to discuss the matter. Within days I was contacted by their representative who came to see the patio that same week. He agreed the product had not worked to his satisfaction and arranged for his team to come and redo the whole job at the company's expense. The lads arrived a few days later and worked in the pouring rain to remove the old grout and repoint with Joint It.
They did a fantastic job, not only renewing all the Joint It but jet washing the entire patio and kindly also left me with a sealing solution to protect the finish against future deterioration. Great customer service, absolutely cannot fault it and would recommend them to anyone wishing to have an easy to use and reliable product to give their patio the perfect finish.

25 lipca 2020
Opinia niezależna
Logo Joint-It

Odpowiedź od Joint-It

Hi Lesley,
Thank you for your incredible review. This is a great example of how we endeavour to ensure that every single person that uses our product is 100% satisfied. We greatly appreciate you taking the time to leave this review for us and we hope you enjoy your patio for many years to come.

Oceniono na 1 z 5

Removed and repointed

I am a builder in the UK and sorry to say this product is a real disappointment, its not very good and I wont be using again, cant believe that USA contractors review saying he thinks this is the best non cement product on the market, maybe different climates or weather conditions affect the product differently or something. I will say its easy to apply but that is where the praise stops, 5 months on and joints are black, slimey and have green algae in places, also some joints have not bonded to the slab edges possibly due to shrinkage, this is where weeds would grow so thats a real issue, removed this awful stuff and repointed with a far superior 2 part epoxy system

18 lipca 2020
Opinia niezależna
Logo Joint-It

Odpowiedź od Joint-It

Hi Arwel, thank you for bringing this to our attention. We take this extremely seriously and want to investigate this issue for you. Product satisfaction is our #1 priority and we pride ourselves on our commitment to rectifying any issues that are brought to our attention. Could you please get in touch with us by emailing myself directly at gary@jointit.com or by calling me on +3539351503.
We distribute thousands of buckets of Joint-It Simple to the UK every single week and issues are very rare so we would like the opportunity to resolve this issue with you.

Kind regards,
Gary Duffy
Sales & Technical Director
Joint-It Ltd

Oceniono na 5 z 5

As a Joint-It Simple distributor I know the product

I am a life-long contractor and I am the distributor in the Northeast USA for Joint-It Simple. I mention my contracting experience because I rely on it in making my determination to stand behind the Joint-It Simple product. In my experience it is the single best non-cement-based jointing mortar available today. It is easy to use, it has a very wide margin of user-friendliness, It is durable and long lasting and useable in all weather conditions above freezing. The company follows up and stands behind any customer seeking assistance or understanding of the product and it's uses. All of our contact numbers are available on the Joint-it Simple company website.

28 czerwca 2019
Opinia niezależna
Logo Joint-It

Odpowiedź od Joint-It

Hi Raymond,

Thank you for taking the time to leave this review for us. We are happy to hear that you have great success with our product.

Oceniono na 1 z 5

So disappointed with this product.

So disappointed with this product.
Applied the brush in wet compound to the letter, it was easy to apply and looked good for..... 2 months...... yep 2 sad months.
It then started to go from a sand buff colour to a greyish black staining.
I contacted the company, sent them photos, and even agreed that a rep could call round to have a look, but their reply was that the problem was damp under the slabs !!!!
"DAMP UNDER THE SLABS", LOL !!!!!
It's a patio for god's sake, of course its damp ???
The product clearly states breathable and water permeable, so why does dampness cause this issue ??
The staining looks like an oily black stain, which apparently this product does contain a linseed oil type oil.
Anyway its been down about a year now and looks awful.
No amount of cleaner or pressure washing will remove these stains.
I would recommend that anyone considering using this product, seriously think again !!
I have just booked a builder to take it all up and re-grout it with far better brand.
This product is cheaper than it's competitors and there's a very good reason why !!!!

UPDATE TO YOUR REPLY 22/9/20:
I have NOT got your product that ruined our patio.
YES I did leave a previous review about your poor product, this second review is a reminder to others NOT to purchase your dreadful product.
Also the reason why there is no record of a site visit is because nobody from your company bothered to reply to my correspondence offering you the chance to make a site visit.
This then begs the question, why has it taken you so long to reply to this review ??

19 czerwca 2019
Opinia niezależna
Logo Joint-It

Odpowiedź od Joint-It

Hi Jactac,

Thank you for taking the time for leaving a review. We always welcome an opportunity to improve. We have no records of a site visit to your premises or an email. You also left us a negative review 2 years ago so we are curious as to why you left another now? Perhaps you have the incorrect company name for this second review. We sell thousands of buckets of Joint-It Simple every day and issues are very rare, so we are disappointed that we didn't achieve satisfaction this time. If you ever need to joint a patio in the future, give us a call and we would be happy to visit or call you to ensure that we meet your expectations.

Many thanks.

Oceniono na 5 z 5

No more weeds.

After several years of annual weeding and re sanding my patio, I used Joint in. That was about 3 years ago and it is still perfect and not one weed has appeared. It is a super product.

29 marca 2019
Opinia niezależna
Logo Joint-It

Odpowiedź od Joint-It

Hi Michael,

Many thanks for your review. Our aim is to eliminate the dreaded annual task of weeding and we are glad that you are enjoying the benefits.

Oceniono na 1 z 5

Sorry to say if you are thinking of…

Sorry to say if you are thinking of using this product I would stay well clear.easy to use but after 6 months it has shrank in places and when green seems very brital even tho I put it in 20 mm thick and cost me £180 to use.

12 stycznia 2019
Opinia niezależna

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