Rainbow Energy Recenzje 51

Dear you, I am Agent1 from Serbia and I paid for the R2 terminal for you. I would like to know if it is in your company's interest to defraud over 9400 members who trusted you in the Balkans (Serbia and Bulgaria)? I don't know which people you have appointed as leaders in this area, but what I do know is that they misused the name of your company and in one day, without prior notice, doubled the amount of stakes for R1, R2 and the others, demanding that the members recapitalize the package and until it is done do cannot complete daily tasks or withdraw earned funds. A small part of the members did as told but they still can't withdraw the earned money. Considering your marketing, which you brag about your business and success in this way, you are characterized as fraudsters and a scam, and this will spread further in Europe. We have accounts with evidence of where the members' money went and we will turn your company over to international cyber crime. Of course, all this can be solved if you return the members their money or if you continue business as before. There is over $1 million in their three accounts that they stole from 9400 members and no one got the device.

I had a smooth experience with them for my install in October 23. All accredited, very responsive, but unfortunately received an email today that they have ceased trading and will be going into liquidation. If you received your handover pack with all the relevant certificates and warranties, you should be ok. If you hadn't yet you will struggle to contact them now, and thus have issues setting up the export with the Distribution Network etc

Despite promises from the sales department and reassurances re customer service, this was a very disappointing, hugely frustrating and stressful experience with poor and sometimes misleading communication and failure to take action when necessary during the installation process. The promise of customer support for the Solax products is also misleading - the major source of help is a Facebook group!

Friendly, knowledgeable and always quick to respond to any questions, Rainbow impressed me from the start to the end.

The initial survey visit took the guesswork out - actually having someone at the house meant I knew that what was offered would fit on our roof.

The on-site installation team were both friendly and professional, leaving our house looking as good as when they first arrived.

I cant speak highly enough of Rainbow from the first consultation right through to end of the installation. Took about 3 weeks from start to finnsh ,two day installation by a great team of lads , did a very tidy job, kept us updated at every point , asked our opinion and if we were happy with the layout of everything, we just let them crack on, they knew what they were doing, the end result shows that.
Would certainly recommend

Rainbow sent an adviser who made proposals with highly appropriate variations to our original intentions. Once we had confirmed our order a fitting team attended promptly and quickly completed the work. It became necessary to move the panels a short distance to accommodate objections made by our neighbours. Rainbow attended again and made the necessary adjustments. The panels are making a significant contribution to our electricity supply. We are delighted with the service we have received.
Rainbow provides an excellent office backup for its services.

Whole project took less than a month. 12 panels, 2 large batteries and an inverter. Apart from the solar, can buy electricity at night at a cheaper price and charge the batteries. I have not experienced a more professional and effective company, from the surveyor visit, quote, contract, scaffolding and installation. Excellent customer service team respond quickly to queries. If only all companies worked this way!!

Great experience from start (quotation process) to finish (installation complete). I have learnt a lot from the team and how the system works from end to end. Rainbow is a big company with talented professionals. We had a few installation and product issues which were ironed out and system works like a treat (as predicted). Thanks to the dedicated team who kept me updated throught the process. Special mention to the installation team who has done a great and fantastic job. The attention to the detail is very commendable. App watching has become an addiction these days. Most important thing to mention is that they have a dedicated Service team available to resolve any issues in long run, which gives peace of mind to the customers like me. Thanks to whole Rainbow team.

The whole experience from initial survey to the actual installation was simple and smooth. The installation team were excellent, working quickly and clearing up before they left. The team answered my questions and showed me how the "system" worked and helped to set up the SolaxCloud app on my phone giving me information on how the panels are performing.

Pre-order: very good presentation, full cooperation in looking for the best design.
Order: not the cheapest, but flexible to close the deal.
Post-order: discussions and objections regarding the scope: techn. dptmt objected the 32 panel layout and reduced the scope to 25.
Only after scaffolding was up and guys from the installation team made measurements on our roof, the 32 were confirmed.
Installation went like a dream. An excellent team of 5 completed the job in two (!) days; at the end of day 2 the kit went live and produced power. I can only recommend Rainbow whilst there is still room for improvement (see above).

In mid June we contacted Rainbow Energy because a friend had recommended them to us as an installer and supplier of solar energy panels and batteries. Within a few days Salah visited us, took all the measurements and had supplied a quote after 24 hours. We decided to go ahead with the panels, together with the inverter and batteries. We were then visited by Mark to discuss the number of panels to be fitted, together with the desirability of installing EPS at the same time. We agreed a date of the middle of August for the installation to take place. Due to forecast rain Billy and James explained why the work needed to be delayed a day. Throughout the process they kept us fully informed of what they were doing and why. Everything was completed within 2.5 days and it was a smooth process. Throughout this time Rainbow Energy's team also kept in contact to check we were happy with the work and the progress made. Everyone's communication skills were excellent. We are completely satisfied with the work and advice given by the whole Rainbow team and would recommend this Company without reservation..

Nick and his team were brilliant. Great customer support in particular from Nick who was always on hand. We have an end of terrace house in Walthamstow and took half a day to install, off grid already!

From the first time Mark came over to quote, we could feel the difference in what Rainbow were bringing to the table, as opposed to the many other sales calls we received when we started looking into solar. He explained the tech knowledgeably, and we received a well presented and informed breakdown of our needs and projected usage (based on prior usage from utilities bills). Throughout the process, Rainbow have been responsive and a pleasure to deal with - including Jack, Ross and Jordan who came to install last week. Over all very impressed and happy with our decision.

Wow, where do I even start with Rainbow Energy? From the get-go, this has been a surprisingly smooth ride, with far fewer headaches than I imagined. Simply put, it was a brilliant service.

Nick, my sales rep, was on the ball. He answered all my questions, no matter how trivial they might've seemed, with patience. Whenever I reached out, he was there, ready with a solution or advice. Seriously, hats off to his dedication.

Getting a quote was simple. Instead of bombarding me with technical jargon, they gave me a straightforward breakdown of what I'd be saving. And they weren’t just throwing words around when they mentioned their whole 'under-promise and over-deliver' thing. They genuinely meant it and it showed.

The installation crew, led by Charlie, deserves a shoutout too. Despite a hiccup on the day – totally not their fault – they stayed late, way past what I'd expect, making sure everything was in place. And they were so patient with me, guiding me through the app setup, making sure I knew my way around it.

Post-installation, the service didn't drop off. The team made sure I had all the paperwork sorted for my export tariff. Little things that really enhanced the experience.

In a nutshell, if you're thinking about going solar, give Rainbow Energy a call. They’ve earned my trust and I can't recommend them enough. They've set the bar pretty high!

I chose Rainbow from 3 other companies that quoted me because of the professional way the whole project was handled from quote to installation.

Minor issue was dealt with straight away and support was/is superb, throughout the whole process.

Thoroughly recommended, and I would like to thank Bob, Abigail, Ben and Charlie for their efforts on the project.

Well done to the team. Great set-up.

Of the quotes we had, this was not the cheapest, or most expensive, but we chose it due to the engineer Marcus. During his visit, he gave a very detailed explanation of the installation and benefits of solar energy. This was followed by a detailed written summary of the complete system layout and expected energy.

There were a few problems with the installation/setup which took time to sort out (hence 4* and not 5*). That said, the level of customer service has been outstanding throughout this initial period. System now working brilliantly and we're already seeing payback.

From end to end the company and its staff were helpful and efficient. The engineer/technician who did the survey and gave us the advice, knew his subject so well, he answered all our questions and didn't try to ,'oversell'. The subcontractor scaffolders were fast and efficient, the instillation crew were fast and efficient. The system is up and running and we are pleased

All the staff were knowledgeable helpful and understanding.
We changed our minds about the orientation of the panels for our ground mounted set up on the day of delivery but the chaps didn’t bat an eyelid.
I feel confident that we got the best possible system for our position and £

Having been frustrated with First4Solar who took a large deposit and almost no response, support or any possibility of an installation for 6 months, I was about to cancel my dream of a solar panel installation and was ready to lose the deposit money.

During this time, I came across Rainbow Energy and Mark Chesney visited my home and assured me of a swift and efficient installation. I gave a second thought of risking my deposit again and give Mark a chance. Mark was OK with 10% deposit only and promised me an installation within 10 days.

Mark kept his promise and the whole thing went really smoothly. Solar panels and battery installed within 10 days. All the guarantee and paper works received within 3-4 weeks. I must say that I am absolutely happy and would recommend Rainbow Energy for the best solar installations. They are quite competitive as well and very knowledgeable in their business. Not forgetting to thank Abigail, Louise, Steve, Andrew and Scott. The whole team has just been wonderful and very helpful from start to finish. I have already recommended Rainbow Energy to my friends and colleagues and some have already started to place orders with them. Mark was available for a response and to discuss my need even during out of hours and weekend. Thank you Mark and wish you and the Rainbow team the very best in your business and many happy customers.