Good Vibes Recenzje 

62
Wynik TrustScore: 2.5 na 5

2,4

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

They have obviously evolved in their SCAMMING tactics! They removed all of my purchase, gaming, and redemption history! That's so stupid because that's very easy to prove!!! Bottom line: DON'T DO I... Zobacz więcej

Oceniono na 1 z 5

Yea I got my first few redemptions but now they are taking multiple days to get me my money, never respond to emails. So I’m done with this site

Oceniono na 5 z 5

I was really excited to hear about ekko and even more excited when I got my card through the post! The sign up process was quick and simple and the app looks great. I love being able to see my tree an... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Locked my account with no explanation, no response from emails and no way to contact. I suffer from mental health and they made me unable to access my money to pay my bills etc. I would stay clear fro... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Instytucja finansowa

Napisane przez firmę

Thank you for supporting the Good Vibes Card, the app and debit card dedicated to helping you positively impact the environment and take meaningful action against climate change 🌎🌳🌊. We’ve now closed the Good Vibes Card consumer app and debit card as we shift our focus to working directly with businesses to help them integrate sustainability into their products and services. We're proud of the incredible environmental achievements our community made possible, from preventing ocean-bound plastic waste to planting thousands of trees worldwide. Although the Good Vibes Card has now closed, our commitment to positive environmental action continues through our collaborations with businesses around the world, ensuring transactions remain a powerful force for good. Thank you for being part of this positive journey. The good vibes and impactful actions carry on.


Dane kontaktowe

2,4

Słaba

Wynik TrustScore: 2.5 na 5

62 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,4

Wszystkie recenzje

(62)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 17

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

AVOID AND REPORT THIS BANK

I HAD THIS ACCOUNT FOR ALMOST 6 MONTHS. NEVER HAD NO MORE THAN £200 PUT IN. TODAY THEY EMAILED TO SAY THERE CLOSING MY ACCOUNT COS THE SERVICES PROVIDED TO ME FALL OUTSIDE THEIR RISK APPETITE. BUNCH OF TOSSERS. M**** Vara is the CEO for the place

18 marca 2024
Opinia niezależna
Logo Good Vibes

Odpowiedź od Good Vibes

We are truly sorry to hear about your experience with ekko, and we appreciate you bringing your concerns to our attention. We understand how frustrating this situation must be for you, and we want to reassure you that delivering transparent and reliable service is always our goal.

Unfortunately, due to privacy regulations, we cannot discuss individual account details here. However, we encourage you to reach out to our support team at hello@ekko.earth. We’d be happy to assist you further and provide more clarity on the situation.

Oceniono na 1 z 5

Disgusting Experience!

Absolutely terrible app and awful customer support. They say they have fixed the faulty document scanner, and i should try opening an account now, after i tried, everything went well, except the selfie scanner, which started to lag as well, this resulted in a system glitch in the app that said an account could not be opened for me, when i asked them to fix this and ask them why of this error, they responded with a false, vulgar, ingeniune and misleading email, mentioning they regret that they could not open an account for me. I know how the FSCA/FCA works and this fake app does not do a credit check when opening an account, so it should be able to open an account fine, the fact it didn't, proves the people behind this app are deceptive and selective, clearly this app is fraudulent and a scam and customer service' behaviour is very concerning and appalling! What's the point telling me to try opening an account claiming you have fixed all the issues within this decietful app, since you won't open one for me in the first place?

6 października 2023
Opinia niezależna
Logo Good Vibes

Odpowiedź od Good Vibes

We're genuinely sorry to hear about your experience with our app and customer service. We want to clarify that the message you received stating an account could not be opened for you was not due to a glitch with the selfie scanner, but rather because your application did not meet our verification requirements at this time.

We take allegations like yours very seriously, and we want to set the record straight. We assess each and every application impartially and consistently, following our internal verification process. Accusations of racial bias or fraudulent behavior are untrue and not aligned with our company values.

Regarding the earlier issue you faced with the application process, we apologise for any confusion. Resolving technical issues with the app doesn't automatically imply that an account will be opened; applicants must still meet our eligibility criteria.

We value your feedback, and we're here to discuss any concerns you may have. Please feel free to reach out to us at hello@ekko.earth for a more in-depth conversation. Thank you for bringing this to our attention.

Oceniono na 1 z 5

DO NOT OPEN A BANK WITH THIS BANK THEY…

DO NOT OPEN A BANK WITH THIS BANK THEY STOLE MY STUDENT FINANCE MONEY IN 2022 AND LOVKED MY ACCOUNT AND LIED SAYING THEY RETURNED THE MONEY AND THEN LIED AGAIN SAYING THEY WILL SEND IT TO MY NEW ACCOUNT THEYRE SCAMMERS AND I WILL BE TAKING THIS FURTHER

20 grudnia 2022
Opinia niezależna
Logo Good Vibes

Odpowiedź od Good Vibes

Hi Justin,

We're sorry to hear about your experience. We take all feedback seriously and are committed to resolving any issues our customers face.

Regarding your concern, we want to assure you that the payment in question was processed and evidence has been provided to you. We have been in communication about this matter since December 2022. Due to privacy considerations, we can't discuss specific account details on a public forum.

If you have further questions or need additional clarification, we kindly request you reach out to us at hello@ekko.earth for a confidential discussion.

Best regards,
The ekko team

Oceniono na 1 z 5

Took £780 and locked my access now i…

Took £780 and locked my access now i cant even pay my rent, will definitely be pursuing legal action

10 czerwca 2023
Opinia niezależna
Logo Good Vibes

Odpowiedź od Good Vibes

Dear Godly,

We're sorry to hear about your concerns and would like to express our regret for any distress you may be experiencing. At ekko, we strive to ensure all our customers have a smooth and positive experience with our services.

Please be assured that any account closure decisions are made in line with our company's terms and conditions, and these decisions are never taken lightly. We understand that the closure of an account can be a significant inconvenience, and we always aim to communicate any such actions promptly to the account holder.

As we respect your privacy and confidentiality, we cannot discuss your specific circumstances in a public forum. However, we would like to encourage you to reach out to our customer service at hello@ekko.earth. Our team is ready and willing to help clarify any concerns or misunderstandings regarding your account.

Thank you for your understanding, and we look forward to assisting you in resolving this matter.

Oceniono na 1 z 5

Locked my account with no explanation

Locked my account with no explanation, no response from emails and no way to contact. I suffer from mental health and they made me unable to access my money to pay my bills etc. I would stay clear from these and join a real bank. And tried to remove my review.

29 marca 2023
Opinia niezależna
Logo Good Vibes

Odpowiedź od Good Vibes

Dear Adino,

We are genuinely sorry to hear about your experience with ekko, and we appreciate you taking the time to share your concerns. We understand the impact that such situations can have on our customers, and we want to assure you that our top priority is to provide transparent and efficient services.

We would like to address your concerns further and provide you with the appropriate assistance. However, due to privacy policies and to maintain the confidentiality of our customers' information, we are unable to discuss the specifics of individual accounts on public platforms.

We encourage you to get in touch with our customer support team at hello@ekko.earth. Our team is more than happy to provide you with the necessary information and guidance regarding your account.

Warm regards,
ekko

Oceniono na 5 z 5

A clever platform that makes it easy to…

A clever platform that makes it easy to make environmentally conscious decisions by quantifying carbon impact/offset!

13 marca 2023
Opinia niezależna
Logo Good Vibes

Odpowiedź od Good Vibes

Thank you for your kind words and support! We're thrilled to know you've had a positive experience with ekko. Your feedback motivates us to keep up the good work! 🌍💚

Oceniono na 5 z 5

Love the carbon offsetting!

21 grudnia 2022
Opinia niezależna
Logo Good Vibes

Odpowiedź od Good Vibes

Hi Bella,

Thank you for your feedback! Happy to hear that you love the carbon offsetting, so do we :)

Thank you,
ekko

Oceniono na 5 z 5

What a great app!

What a great app! love to see the impact my spending has. Super simple to use and download. Would definitely recommend!

1 października 2022
Opinia niezależna
Logo Good Vibes

Odpowiedź od Good Vibes

We appreciate you taking the time to share your positive feedback! It's wonderful to hear that you're enjoying your experience with us. Here's to a greener future together! 🌱

Oceniono na 4 z 5

I love using my ekko card knowing each…

I love using my ekko card knowing each transaction is making a difference. The app is really aesthetic and easy to navigate through. I highly recommend everyone gets on.
had a few problems to start with but you got me thought it all.
the only thing would like to phone instead of email at time but overall great.

21 września 2022
Opinia niezależna
Logo Good Vibes

Odpowiedź od Good Vibes

Hi Helen,

Thank you for your feedback, we plan to look into alternative support channels in the future.

It is really exciting to hear about the positive change you have experienced using your ekko card.

Please feel free to contact us on hello@enviroconomy.io if you experience any issues.

Thanks,
Manish

Oceniono na 5 z 5

Changed my habits for the better

I've been using ekko since February and have really enjoyed the change it has brought to my daily habits. I didn't think just using a different card for payments would have this impact, but the positive feedback, direct impact and awareness has helped my improve my own general impact on the world. Thank you ekko for helping me on this journey.

26 sierpnia 2022
Opinia niezależna
Logo Good Vibes

Odpowiedź od Good Vibes

Hi Ethan,

Thank you for your feedback.

Really happy to hear the positive impact you have had using the ekko card!

Manish

Oceniono na 5 z 5

Ekko makes day to day impact easy

Ekko is my go-to card - yes there are some wrinkles as you can tell they're a start-up who haven't got the fully polished experience yet (Apple Pay or auto-top up) but those are coming on their dev roadmap. You can tell from the reviews on here that this is a new product in the market, so I was expecting them. But I have already planted 7 trees and saved 71 bottles from the ocean, all from just doing what I was doing anyway - tapping my card in shops, on the Tube and in restaurants.

Keep it up guys, and keep bringing the new releases - what you're doing is super important, it's the everyday little things that will tackle climate change, not just the big dramatic actions. And it's about time people realised that.

25 sierpnia 2022
Opinia niezależna
Logo Good Vibes

Odpowiedź od Good Vibes

Hi Rigsy,

Thank you for your feedback.

We actively work on improving our customers experience, it is great to hear that you have made a positive change in the environment in an effortless way.

Thanks,
Manish

Oceniono na 1 z 5

AVOID AVOID AVOID!!!!!

I’ll update the review if my experience changes.

I have had non stop issues with Ekko since opening the account. I use rival bank Novus also and although they also have issues sometimes, they’re minimal in comparison to what Ekko have put me through.

When there is a block or review on your account, they don’t tell you. There’s no notification on the app to inform you, nor do they send you an email stating this either.

Everyday is a new issue. I started unable to receive money, then they fixed that issue promptly. Then I couldn’t transfer money out to my mother. Then they somehow sorted that. Employee: Manish is quite helpful and has been the person to resolve my issues quickly and efficiently, even though they shouldn’t have happened.

I asked if I could connect my Ekko to my PayPal and was told in exact words “of course you can!” I then proceeded to do so and the second it connected, they blocked my Ekko account. I have since been able to withdraw from PayPal to ekko, but the minute that money reached my account, BLOCKED AGAIN! Even though I was given confirmation that I can do so.

I have only been able to transfer £5 to my mum and that was yesterday, after Manish had to take yet another block off my account.

I went out with a friend who moved out of England many years ago and it was my treat. Only to find out AGAIN, card not working (even though it says it’s active), can’t withdraw money, can’t view my card pin and can’t transfer money. The day had to be paid for by my friend and I currently can’t even transfer her the funds because EKKO have unlawfully blocked my account for the hundredth time. Bearing in mind, I’ve only had this account for a week.

My mistake was transferring all of my funds to Ekko, I wish I’d read the reviews first.

They’re now telling me someone will investigate the “issue”, they mean BLOCK, within 2 days. No. I need it unblocked TODAY. I had to push back a job interview 3 times because of this bank. Definitely won’t be allowed a forth.

I’m shocked at the customer service given to me, MINUS MANISH, as they seem to be the only person working there with somewhat of a brain cell.

Rectify your mistakes and issues and I can happily update the review. As any of the good ones have 100% been paid for or work for the company or friends of the employees. Nothing good about this bank so far.

UPDATE: FRIDAY 5TH AUGUST :

They have now decided to close my account. I’d give a reason why but there isn’t one nor did they give me one. After any and every transaction done, they blocked my account and I had to email to have it unblocked. Same issue again, blocked last night, Manish replied to say it’s unblocked AGAIN etc this morning, 2 hours later, I received an email saying they’re closing my account with immediate effect. I personally think it’s because of this review but I don’t bloody care. I have reported the bank to Payrnet, financial ombudsman service and also forwarded my transcripts to Martin Lewis and watchdog to review.

I hope this bank gets closed so if you need the reference numbers for these reports, I’ll be updating them on here later on.

Disgusting and shocking service from start to finish. BOYCOTT AND AVOID!!! Do NOT ever trust your money with Ekko.

REPLY TO EKKOS’ BULLSH!T REPLY;
I didn’t breach any terms, you closed my account because you couldn’t fix the issues going wrong with it. In fact you closed my account because of my review on here. I only ever had payments sent to me from my OWN personal account and PayPal, both of which you agreed I can do before I’d even sent the payments. You froze my account after every transaction I did, I had to email 10+ times a day for it to be unblocked and you assured me that a team was working on sorting the issue for me.

You are liars and thieves. Horrible horrible company, have posted throughout my big social media following to BOYCOTT your bank. I have also had several calls with your provider, PAYRNET about removing their name from your services, as you’re naturally giving them a terrible name. Don’t reply, you’re a waste of F^%KING time.

Have a bad day x

2 sierpnia 2022
Logo Good Vibes

Odpowiedź od Good Vibes

Hi. We're sorry to hear your experience was not as you expected. As an FCA-regulated agent, we are obligated to comply with all applicable regulations, and accounts may only be closed as a result of a breach of the terms of account.

Oceniono na 5 z 5

Free, ethical and rewarding

I’ve recently signed up to ekko and I’m already enjoying seeing the difference my account makes. It doesn’t cost a penny but every time I log in to my account, and see that fewer bottles will reach the ocean as a result of choosing my ekko card rather than a standard bank card, it feels amazing. So refreshing to see a business with a conscience.

23 maja 2022
Opinia niezależna
Logo Good Vibes

Odpowiedź od Good Vibes

Hi Luke,

Thank you for your feedback and glad to hear about the positive change you making through your ekko account.

Thanks,
Manish

Oceniono na 5 z 5

Card of the future

I love using my ekko card knowing each transaction is making a difference. The app is really aesthetic and easy to navigate through. I highly recommend everyone gets one!

1 marca 2022
Logo Good Vibes

Odpowiedź od Good Vibes

Hi Max,

Thanks for taking the time to share your amazing feedback.

I am glad to hear that you love the app and find it easy and effortless to make a positive difference.

Thanks,
Manish Vara
Co-Founder
manish@enviroconomy.io

Oceniono na 5 z 5

Really easy to use

Really easy to use - topping up funds and tracking spend. The partners are really interesting and I actually enjoy paying for things knowing my bottle and tree count is always increasing!

28 lutego 2022
Logo Good Vibes

Odpowiedź od Good Vibes

Hi James,

Thanks for taking the time to share your amazing feedback.

It is really nice to hear that the ekko app is really easy for you to use and makes it effortless for you to contribute to the environment.

Thanks,
Manish Vara
Co-Founder
manish@enviroconomy.io

Oceniono na 5 z 5

great concept

28 lutego 2022
Logo Good Vibes

Odpowiedź od Good Vibes

Hi,

Thank you for the feedback.

Glad to hear that you find it a great concept.

Thanks,
Manish Vara
Co-Founder
manish@enviroconomy.io

Oceniono na 5 z 5

Incredible idea and super app

Incredible idea and super app!

So easy to use as well as making it simple for me to help the environment in my day to day activities!

28 lutego 2022
Logo Good Vibes

Odpowiedź od Good Vibes

Hi Jamie,

Thanks for taking the time to share your amazing feedback.

It is really nice to hear that the ekko app is really easy for you to use and makes it effortless for you to contribute to the environment.

Thanks,
Manish Vara
Co-Founder
manish@enviroconomy.io

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