Journey Japan eSIM Recenzje 264

Wynik TrustScore: 4.5 na 5

4,7

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Oceniono na 5 z 5

All I can say was we were 50 metres below ground, half way crossing the Kanmon Strait between Kyushu and Honshu, and we had perfect 4G reception with great speeds. I can't even get that kinda mobile r... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Purchased the SIM before our trip last year as we are long-time Abroad fans, so figured it was probably not junk. We travelled around Japan for 3 weeks - Osaka, Tokyo, Fukuoka, Kanazawa - and after tu... Zobacz więcej

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Oceniono na 5 z 5

Big fan of Chris and wanted to support him - the esim did not let me down. Between Tokyo, Osaka, Nara, and Kyoto, the connection performed admirably. I bought the unlimited 15-day and never experience... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Without a doubt the best eSIM I’ve ever used, travelling all across Tokyo and beyond it’s always fast and I’ve never had signal loss, even in the metro. It might seem a bit expensive but worth every p... Zobacz więcej

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Informacje dotyczące firmy

  1. Dostawca usług internetowych

Napisane przez firmę

Journey Japan eSIM is a Japan-focused digital SIM service made in collaboration with Chris Broad, one of Japan’s most respected and trusted travel creators. Using Japan’s top-tier local network, Journey Japan eSIM help travelers explore Japan with ease by providing fast data, simple setup, and strong nationwide coverage.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

264 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 77% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

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Oceniono na 1 z 5

Horrible customer service

The eSIM worked in Japan so that’s the only reason for the one star. I have been fighting your support team for nearly a month and a half now to get a refund that was promised to me. Long story short, I accidentally bought the 30 day plan, reached out to them and they agreed to make the exception and refund me the plan if I bought the 15 day plan. So at this point I had 2 plans purchased. Fast forward to today, and I’ve yet to receive my refund for the 30 day plan.

16 maja 2026
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

We're sorry to hear about your experience, and we appreciate you bringing this to our attention. We've reached out to you directly via email to make sure this has been fully resolved.

This isn't the level of service we aim to provide, and we're taking steps to make sure it doesn't happen again.

Oceniono na 5 z 5

All I can say was we were 50 metres…

All I can say was we were 50 metres below ground, half way crossing the Kanmon Strait between Kyushu and Honshu, and we had perfect 4G reception with great speeds. I can't even get that kinda mobile reception at home. Am definitely buying JJ eSIM again.

9 maja 2026
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

That's about as good a stress test as it gets, and we're glad to hear it held up. Looking forward to keeping you connected on your next trip to Japan!

Oceniono na 5 z 5

Without a doubt the best eSIM I’ve ever…

Without a doubt the best eSIM I’ve ever used, travelling all across Tokyo and beyond it’s always fast and I’ve never had signal loss, even in the metro. It might seem a bit expensive but worth every penny, it’s truly unlimited too with no throttling.

3 czerwca 2026
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

Thank you for sharing! We're happy to hear your connection's been fast and reliable. Looking forward to keeping you connected on your next trip to Japan!

Oceniono na 5 z 5

Big fan of Chris and JJeSIM

Big fan of Chris and wanted to support him - the esim did not let me down. Between Tokyo, Osaka, Nara, and Kyoto, the connection performed admirably. I bought the unlimited 15-day and never experienced any throttling during my trip. One word of wisdom to folks reading this review - add your esim before you get on the plane so you can easily toggle it on when you land. You'll be connected from the jump.

14 maja 2026
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

Glad to hear your JJ eSIM performed well across Japan! And great tip for future travelers, setting up before the flight is a smart move. Looking forward to keeping you connected on your next trip to Japan.

Oceniono na 5 z 5

Best Japan Sim so far

Got the new expensive 5G ublimited subscription, and I was inpressed, not only did I had great speeds, kften surpassing local wifi in a hotel, but the signal was stable even in random mointan vilages and middle of nowhere parking spots. The signal vas even stable in a ahinkansen, which is impresive as I am use to lose conectivity even on a normal train.

Its procey, but probably one of the best Japan SIM experiences I had. Just wish they would sell a phisical version for folks without eSIM support.

15 maja 2026
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

Thanks for sharing your experience! We're glad the Unlimited Pro 5G plan delivered, especially with stable signal on the shinkansen and out in the mountains. We'll be sure to pass along the feedback about a physical SIM option to our team.

Oceniono na 5 z 5

Just did a 18 day trip to Japan

Just did a 18 day trip to Japan, the e-sim worked great, no complaints. It was an easy process to activate on my phone and had great service throughout the entire trip!

24 marca 2026
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

We're really happy to hear your JJ eSIM was easy to activate and that you had great service the whole trip. Thanks for sharing your experience!

Oceniono na 5 z 5

Eenvoudig te kopen tegen een…

Eenvoudig te kopen tegen een aantrekkelijke prijs. Installeren is ook eenvoudig, zeker met de heldere instructies in de email. Overal bereik, geen problemen, ook als hotspot gebruikt. Kortom, een aanrader.

1 maja 2026
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

Thank you for the recommendation! Really glad the setup was smooth and the coverage held up, including as a hotspot. Looking forward to keeping you connected on your next trip to Japan!

Oceniono na 5 z 5

Great coverage and A1 customer support

I was in Japan for 28 days and found the 20GB plan was plenty for that time - I used it constantly for navigation, browsing, uploading to social media and sporadic Youtube streaming. Set up was easy and intuitive. But what really impressed me was the customer service support - I had a connectivity issue on my last day and despite it being well into a Friday evening, I had a friendly response to my email within 5 minutes with simple trouble-shooting instructions. My internet was back on instantly and I had no further trouble. Will absolutely be using this eSim for all Japan travel moving forward - 10/10

1 maja 2026
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

So glad to hear your trip went smoothly, and especially glad our support team could turn that connectivity issue around so quickly on a Friday evening. Looking forward to keeping you connected on your next trip to Japan!

Oceniono na 5 z 5

Works perfectly!

I just spent a month in Japan, this eSIM worked perfectly everywhere! Kurashiki, Osaka, Nara, Amanohashidate, Kyoto, Kanazawa, Tokyo and Yokohama. No connection issues, fast and reliable.

7 maja 2026
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

We're so glad to hear your JJ eSIM kept you connected across Japan during your trip, that's quite a list of cities. Thanks for sharing your experience!

Oceniono na 5 z 5

Your eSIM was just the best!!

Your eSIM was just the best!!
My husband had another type which failed to work properly so he also bought yours.
We love your Japan videos…..keep them coming 👍

1 czerwca 2026
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

We're happy we could come through for your husband when the other eSIM didn't. And thanks for your kind words about the videos!

Oceniono na 5 z 5

Simple and Painless Reliability

Purchased the SIM before our trip last year as we are long-time Abroad fans, so figured it was probably not junk. We travelled around Japan for 3 weeks - Osaka, Tokyo, Fukuoka, Kanazawa - and after turning it on I basically never thought about my connection again, it was just always there and working wherever we were, no different than back in the States. That's my highest praise - I spent my trip enjoying Japan and having data when I needed it, not focused on SIM cards. We're going back in the fall and I'll buy another one this time too, no question.

17 października 2025
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

Glad to hear your JJ eSIM held up across Japan, and that you were able to enjoy the trip without thinking about it. Looking forward to keeping you connected again this fall!

Oceniono na 5 z 5

Steady and stellar esim!

Recently used it on my 3 week long trip to Japan and it was stellar! The setup was easy peasy. Connection was sublimely steady throughout the whole trip. Only spotty in typical areas like an elevator or a train tunnel sometimes. Other than that I had no problems at all! Speed was fast and did not throttle at any point. My go to for my next Japan trip!

2 maja 2026
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

Happy to hear your connection and speeds were stellar throughout the trip! Thank you for sharing your experience.

Oceniono na 3 z 5

Didnt work with Pixel 6

Unfortunately, I can’t evaluate the performance of the eSIM because it simply didn’t work. The customer service team, while very friendly, was a bit slow and unfortunately couldn’t help me. Neither the eSIM I purchased nor the replacement eSIM provided by customer service after 8 days without internet could be installed on my Google Pixel 6. To be fair, the purchase amount was refunded, but the exact cause of the issue could not be determined. An eSIM from another provider worked right away.

12 maja 2026
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

We strive to provide a seamless experience for every traveler, and we're sorry to hear this wasn't the case here. The vast majority of our customers install and connect without any issues, but on rare occasions we encounter cases where installation isn't successful despite our best efforts. Our team worked hard to find a solution, including providing a replacement eSIM, and a full refund was issued. We appreciate your kind words about our support team and the honest feedback.

Oceniono na 5 z 5

Great coverage

Used it in January this year in Hokkaido, Tokyo and Kyoto and it worked great. Easy to install, had good connection everywhere, recommend!

22 stycznia 2026
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

Really glad it made the trip that much easier. Thank you for the recommendation, and we hope to keep you connected on your next visit to Japan!

Oceniono na 5 z 5

Travelled all around Japan for 3 weeks…

Travelled all around Japan for 3 weeks with this esim and it worked perfectly! From Tokyo to rural Wakayama to Hokkaido, I had an internet connection. Made travelling around seamless and easy!

23 października 2025
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

Thank you for the review! Really glad to hear the coverage held up across three weeks and so many different areas. Hope to keep you connected on your next trip to Japan!

Oceniono na 5 z 5

Excellent eSIM service

I've used Journey Japan eSIM twice now, in 2025, and it worked wonderfully both times. The coverage truly does seem endless, allowing you to use it anywhere. It worked on trains, underground, in stations and restaurants, and it's quite easy to set up. The instructions are clear, the service is great, and I won't be using any other eSIM provider for my Japan data needs. Top pick.

14 października 2025
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

That means a lot, thank you! Really glad to hear that the coverage has been so reliable across the board. We'll keep working hard to make sure trip three is just as smooth.

Oceniono na 5 z 5

Awesome speed and coverage!

Awesome speed and coverage!

I had no issues during my trip to Tokyo, Ebina, Yokohama, Shizuoka, and Miyazaki Areas.

25 września 2025
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

Thank you for the review, it's awesome to hear that connectivity held strong throughout all those areas!

Oceniono na 5 z 5

Great connectivity!

I went to Japan in September 2025 and tried the Journey Japan eSIM on a whim, and partially because my friend, a viewer of AbroadinJapan, told me about it. The JJeSIM was great! Easy to use, fast, and had great connectivity. I even had data in "middle-ish of nowhere" Ishigaki (Okinawa). Throughout my trip from Tokyo down to Ishigaki, connectivity was never an issue. I will definitely be using this again for future trips, would highly recommend. Thank you for providing an excellent product.

9 września 2025
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

Thank you for the kind words and for giving us a try! Really glad the coverage held up all the way from Tokyo down to Ishigaki. Hope to keep you connected on your next trip to Japan!

Oceniono na 1 z 5

Bought the unlimited data package

Bought the unlimited data package, but I’m getting unstable internet even with full coverage. Laggy GPS and hard to communicate with voice on messenger. I’m not recommending this to anyone!

28 marca 2026
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

Thank you for your feedback. We’re sorry to hear the connection didn’t meet your expectations during your trip.

We did reach out via email on the same day you posted this review to help troubleshoot the issue, and we’d still love the chance to look into this for you. Unstable connectivity despite full signal can often be resolved with a quick settings adjustment.

If you’re still in Japan, please reply to our email thread and we’ll get on this right away. If you’re back home, we’d still like to make this right.

Oceniono na 5 z 5

Coverage was miles above anyone else

Coverage was miles above anyone else! My girlfriend used an alternative cheapo option as she had patchy reception and no reception in several places on our trip last October. The JJESIM was a game changer, not once did I ever think about reception or wifi which allows me to enjoy my trip hassle free, setup was easy and was done within a minute of landing.

I ended up hotspotting her on several occasions and found the speed to be better and more reliable than my home phone plan in Australia! On a trip from Tokyo around Fuji by car I hadn't lost reception once! (until I went in a cave)

I cannot recommend them enough and I'm about to buy another one for my upcoming trip in May 🙏

25 października 2025
Opinia niezależna
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Odpowiedź od Journey Japan eSIM

Thank you so much for the recommendation! Really glad the coverage made such a difference and that the setup was so smooth. Looking forward to keeping you connected on your May trip!

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