Jewellery Repairs UK Recenzje 

269
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Fantastic service from start to finish. The pricing was very competitive, the turnaround was impressively quick, and the repair is flawless. They fixed a broken link in my rope chain, and I genuinely... Zobacz więcej

Oceniono na 5 z 5

Did exactly what I needed at a very reasonable price, and timeframe. I would recommend these for any kind of jewellery repair, especially considering you don't have to leave your house apart from post... Zobacz więcej

Oceniono na 5 z 5

First Class! What can I say. I sent 3 rings off to be resized and too have stones replaced. I was kept informed,every step of the way of the way by Jasmine. I was nervous at first sending my jewellery... Zobacz więcej

Oceniono na 5 z 5

I would highly recommend Jewellery Repairs UK. After many attempts of taking my necklace in store to get the broken chain repaired, I decided to look online and Jewellery repairs UK was the top of... Zobacz więcej

Informacje dotyczące firmy

  1. Naprawa biżuterii

Napisane przez firmę

Jewellery Repairs by post Fully Insured - Door to Door - UK Based Simply post your jewellery to us for a free repair quote. Our services include ring repairs, ring resizing, reclawing, retyping, shank repairs, rhodium plating, chain repairs, bracelet repairs, stone replacement, engraving, clasp repair, cleaning, polishing, gold plating, earring repairs.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

269 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(269)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 122

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Fantastic service from start to finish

Fantastic service from start to finish. The pricing was very competitive, the turnaround was impressively quick, and the repair is flawless. They fixed a broken link in my rope chain, and I genuinely can't tell where it was repaired. If I didn't know which link had broken, I'd never be able to find it! It's like the break never happened. Excellent craftsmanship and a smooth, hassle-free service. I wouldn't hesitate to use them again.

23 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

Absolutely not worth the money

Absolutely not worth the money. The quality of the workmanship was poor from the moment I received my jewellery. It was obvious that very little care or attention had gone into the piece and the work looked rushed and poorly finished. To make matters worse, my vintage jewellery fell apart after only a couple of days, which is completely unacceptable, especially considering I trusted them with something of sentimental value. Given the overwhelming amount of positive feedback, I expected a high standard of craftsmanship and service but the reality was the complete opposite. The quality was disappointing, the service was terrible and the entire experience was a waste of money. I would not recommend this business to anyone.

Update: before this review I emailed them “No worries, the dispute has been cancelled and settled. I’ve also decided to leave an honest review about my overall experience. Unfortunately, my vintage bangle has completely fallen apart because of whatever was done to it while it was in your care. It clearly wasn’t handled appropriately for a piece of its age, and it feels like no care or attention was given during the work. I’m not interested in a refund anymore. I’d rather leave a truthful review reflecting my experience so others know what to expect. The way my jewellery was returned and the condition it ended up in speaks for itself.”

After just a couple of hours, Trustpilot notified me that this business has already tried to get my review removed. That says everything about the kind of business they are more interested in silencing honest criticism than taking responsibility for their actions. Every word of my review is truthful. They’ve taken all of my money, left me with absolutely nothing but a mess of a jewellery piece and instead of addressing that they’re trying to hide the truth. That speaks volumes about their integrity.

23 lipca 2026
Opinia niezależna
Logo Jewellery Repairs UK

Odpowiedź od Jewellery Repairs UK

We strongly dispute this review because its central allegation conflicts with the customer’s own earlier written complaint.

The bangle was delivered on 3 July. When the customer first contacted us on 15 July, twelve days later, her complaint related solely to areas of the cosmetic finish. She expressly confirmed that she was happy with the replacement diamond and made no mention of the bangle being damaged, unstable or having fallen apart.

We replied the same day and explained that the antique construction required especially cautious handling. The decorative section pivots, some concealed areas contain a different metal to which rhodium will not adhere, and the areas surrounding the old-cut diamond settings had to be polished conservatively to avoid disturbing or damaging them. The variation in finish was therefore not caused by rushed work or a lack of care; the piece was deliberately handled cautiously to protect it.

We offered to pay for its insured return, reassess it, carry out any safely achievable improvements at no charge and refund the £60 rhodium-plating cost if the finish could not be improved to her satisfaction. We received no response.

Instead, she raised a dispute with her bank for the full payment, including the replacement diamond she had confirmed she was happy with. After we submitted evidence through Stripe, the customer informed us that she had asked her card issuer to cancel the dispute.

On that same day, and for the first time, she alleged that the bangle had “completely fallen apart” — 20 days after delivery and eight days after her original complaint. We immediately requested photographs, details of what had happened and the opportunity to inspect it, but no photographs or further information have been provided.

The work carried out consisted of setting one missing diamond, checking the stones, cleaning and polishing, and applying rhodium plating. It did not involve altering the bangle’s hinges, joints or structural construction. We therefore have no evidence connecting the alleged structural failure to our work and cannot properly investigate an item we have never been shown or permitted to inspect.

Oceniono na 5 z 5

such an amazing job

The staff were so incredibly helpful and friendly! Was all such a nice and fast experience. I can’t thank them enough this necklace means alot to me and they did an incredible job ❤️

17 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Did exactly what I needed

Did exactly what I needed at a very reasonable price, and timeframe. I would recommend these for any kind of jewellery repair, especially considering you don't have to leave your house apart from posting, which is still a massive bonus.

10 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

First Class

First Class! What can I say. I sent 3 rings off to be resized and too have stones replaced. I was kept informed,every step of the way of the way by Jasmine. I was nervous at first sending my jewellery to be repaired through the post,but it was so easy and Jasmine contacted me as soon as my jewellery was recieved by them. I have other items that need repairing and resizing and I won't hesitate to send them to Jason,Ken and Jasmine to take care of. Such a good experience and my rings look brand new!

17 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

A happy customer

Very pleased with the repair of a treasured silver brooch. Helpful correspondence received throughout the repair process. Efficient service at a reasonable cost. A happy customer!

3 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Absolutely delighted with my ring

Absolutely delighted with my ring! Yes I was apprehensive but so glad I put my trust in them. The service was brilliant from start to finish and the communication was first class. 100 prevent use these guys again!

18 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Best repair jewellers in Bromley

I've used this jewellers for years & have always had a great experience. The staff are friendly & very helpful & my last visit they (Becky) were really kind. I wouldn't hesitate to recommend them.

4 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

I would highly recommend Jewellery…

I would highly recommend Jewellery Repairs UK.
After many attempts of taking my necklace in store to get the broken chain repaired, I decided to look online and Jewellery repairs UK was the top of the search bar with great reviews.
I was unsure of sending it off but after emailing Jasmine back and forth she reassured me in the whole process.
The necklace looks good new!

28 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Absolutely fantastic

Absolutely fantastic, I really cannot praise them enough for the service they have provided to me. My late Dads ring that now fits me is the most special thing I will own now. My partner got me a ring 20 years ago and it was absolutely battered but now it looks like the day he gave it to me. I really cant thank them enough xxx

9 maja 2026
Opinia niezależna
Oceniono na 5 z 5

I was very nervous about posting an…

I was very nervous about posting an inherited bracelet off to strangers but I have to say that Jasmine and the team put all my worries to ease. The whole process and pricing was easy and transparent and they did a fantastic job on my bracelet, you’d never know that the link they added wasn’t original! I will definitely recommend to others and return the next time I require a repair. The only thing I would add, entirely my own fault, is the bracelet was over 50 years old with a gorgeous patina but they (very kindly) cleaned the bracelet however I prefer patina on my jewellery for an aged look, so I’ll keep in mind to mention that next time I use you! :-)

8 maja 2026
Opinia niezależna
Oceniono na 5 z 5

5 Star Service from Jewellery Repairs

From my initial contact with Jasmine, I felt completely at ease using Jewellery Repairs to fix my silver marcasite necklace. The service was easy from the start with the safe posting of my necklace to the regular communication. I felt that I was involved and listened to throughout the repair process. My beloved necklace of 15 years was repaired to its original and new condition. I can’t say enough good things about the team and their work. I completely recommend them for any jewellery servicing you may have. Their pricing is fair and the quality of their work is top notch.

7 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Amazing Repair of Wedding and Engagement Rings

It's a nerve-wracking thing to put your jewellery in an envelope and post it to someone you've never met! However, the very detailed and organised, secure postal arrangement in place allayed my fears. Communication with Jasmine was excellent throughout the whole experience, always polite, courteous and considerate. All my queries were answered immediately and I was kept up to date at every stage. My rings were returned on schedule, immaculately repaired and cleaned. I have been thrilled with the whole experience and wouldn't hesitate to recommend them or use them again. Thank you Jasmine.

23 kwietnia 2026
Opinia niezależna

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