I'm Paying For JEA's Mistake
I recently purchased a house with a 374 sq ft cottage on a separate lot. The house and guest cottage each have their own utilities. I called JEA to have the power and water turned on to both houses, and there way no problem with the main house. The power for the cottage had a problem where the lights were dim. and it didn't have proper voltage. I called JEA and told them that I wasn't getting the correct voltage to the meter. I could visibly see that the wires coming to the cottage had been spliced and were 2 different sizes. They made me call an electrician who told them the same thing I did and they finally came and changed their wire to my house. The water for the cottage never got turned on so I looked in the meter box and there wasn't one. I had been billed for the cut on and was being charged for water and sewer while there wasn't even a meter there. About a week later, they came and installed the meter, then I get a water and sewer bill for $70 with no usage not including the cut on fee. When I called about it, they told me it was because I had requested a 1 inch meter and they cost more. I told them that the line to my 374 sq ft cottage was 3/4 and why would they use a 1 inch meter. They said it was because I requested it and it will be $500 to change it to a 3/4 which would lower my basic w&s bill by 50%. I never requested it and they can't show me where I did, but they won't budge off of the $500. The linemen and repair guys are great but I would give the crs's and supervisors a zero if I could. We spoke to a supervisor and asked her to show us where we had requested the 1" meter. She said she couldn't find it,"But somebody had requested it".