I tried to log in using but the app says it cannot recognise my account. I also noticed that £10 was deducted from my bank account, but I am unable to access my membership. Previously, I contacte... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The place is spacious and clean. All equipments are well maintained and well organized. They also have amazing self-optioned classes for those the hit n run person. Changing facilities are adorable co... Zobacz więcej
Reakcja na opinię
Tom, the manager, and Rares, my personal trainer, make this gym truly outstanding. Tom’s leadership and customer service are exceptional—he’s welcoming, attentive, and goes above and beyond to mak... Zobacz więcej
Reakcja na opinię
Been at this gym 7 months. Was a little sceptical at first but tried a variety of classes and found that they were all AMAZING! Vasco body pump and body combat classes are insanely good and he is suc... Zobacz więcej
Informacje dotyczące firmy
O JD Gyms - Cardiff
Napisane przez firmę
Dane kontaktowe
Queen Street, CF10 2BH, Cardiff, Glamorganshire, Zjednoczone Królestwo
- 2920020000
3,4
Średnia
211 recenzji
Zaprasza klientów do wystawiania recenzji
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I tried to log in using but the app…
I tried to log in using but the app says it cannot recognise my account. I also noticed that £10 was deducted from my bank account, but I am unable to access my membership.
Previously, I contacted you from but I have not received any reply yet.
Could you please check my account, confirm which email address is linked to my membership, and help me regain access? I would also like to know why the £10 was taken from my account and whether it can be refunded if it was charged incorrectly.
23 czerwca 2026
Odpowiedź od JD Gyms - Cardiff
Hello – Thank you for taking the time to leave a review.
We're sorry to hear that you're experiencing difficulties accessing your membership.
If you're unable to log into the app, please raise a query via the contact form on our website with the details you've provided, including the email address you believe may be linked to the account. A member of the team will be able to review your membership, confirm the registered email address, and investigate the payment you've referenced.
The JD Gyms Team 💚
Number 1 gym in whole cardiff extremely…
Number 1 gym in whole cardiff extremely friendly and helpful staff members 👍
20 lipca 2026
Odpowiedź od JD Gyms - Cardiff
Hi - Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!
It’s great to hear you rate us as the number 1 gym in Cardiff and that you’ve found the team so friendly and helpful 🙌 We work hard to create a welcoming environment for all our members, so it’s fantastic to hear that’s been your experience.
Thanks again for your kind words, and keep up the great work 💪
The JD Gyms Team 💚
Odpowiedź od JD Gyms - Cardiff
Hello – Thank you for taking the time to leave us a review.
It's fantastic to hear that you consider us the best gym in Cardiff city centre! We're delighted that you're enjoying your experience with us and making the most of the facilities available.
Thank you for your support and kind feedback.
The JD Gyms Team 💚
Odpowiedź od JD Gyms - Cardiff
Hi - Thank you for the 5 star review. It's really made our day 😀
The JD Gyms Team 💚
the best ...
12 maja 2026
Odpowiedź od JD Gyms - Cardiff
Hi - Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!
We’re really glad to hear you think the gym is the best – thanks for the kind words 🙌
The JD Gyms Team 💚
Honestly
Honestly, I only have a small comment about the cleanliness of the men's restroom; it was dirty. Also, the sauna wasn't working during its designated hours; I went in twice on different days and it was closed. The exercise equipment is new and varied, and the lighting, ventilation, and everything else are excellent. Thank you.
26 kwietnia 2026
Odpowiedź od JD Gyms - Cardiff
Hi – Thank you for taking the time to leave this review, we really appreciate your feedback!
It’s great to hear you’re enjoying the gym overall, especially the equipment, lighting and ventilation – that’s exactly what we aim to provide 👍
We're really sorry to hear about your experience with the cleanliness in the men’s restroom and the sauna not being available during your visits. This isn’t the standard we expect, and we’ll ensure your comments are passed on to the gym team.
If you ever notice anything not quite right during your visit, please don’t hesitate to let a member of staff know so it can be addressed as quickly as possible.
Thanks again for your feedback!
The JD Gyms Team 💚
My experience with Cardiff central JD gym
Superb and excellent gym for the membership rate.
13 września 2025
Odpowiedź od JD Gyms - Cardiff
Hi - We appreciate you sharing your experience with us. We're happy you find our gym excellent and great value!
The JD Gyms Team 💚
Never helped me to access the gym
Never helped me to access the gym. I paid for nothing. I wrote twice because I could not access the app with my email to generate the access QR. They replied once that they would help me and needed my email to proceed, I provided it. Never heard from them. As usual in these franchises in the UK, the telephone number is useless. I left a message, no reply. Come the end of my 30 days, they will find that I have cancelled the direct debit and will urgently wish to have a conversation.
13 stycznia 2026
Opinia niezależna
Odpowiedź od JD Gyms - Cardiff
Hello - Please know we always aim to respond to queries as efficiently as we can, but we would always advise to check your junk/spam folder in case our emails have been sent there! As per our terms and conditions, you’re more than welcome to cancel your direct debit at any time as our memberships are not contracted.
The JD Gyms Team 💚
Odpowiedź od JD Gyms - Cardiff
Hello - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms.
The JD Gyms Team 💚
Odpowiedź od JD Gyms - Cardiff
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
Good classes
Overall a clean, well kept gym. Lots of different classes available to take, i especially enjoy Tanya’s yoga and Pilates classes.
25 stycznia 2026
Opinia niezależna
Odpowiedź od JD Gyms - Cardiff
Hello - We appreciate you sharing your feedback and are happy to hear you're enjoying the classes. Thanks for the 4 stars!
The JD Gyms Team 💚
The pilates classes are incredible
The pilates classes are incredible, would 100% reccommend trying it out one day
13 stycznia 2026
Opinia niezależna
Odpowiedź od JD Gyms - Cardiff
Hi - Thanks for the 5star review! It's great to hear your enjoying the Pilates classes at our Cardiff gym.
The JD Gyms Team 💚
This gym provides an excellent service
This gym provides an excellent service, range of equipment is great, the gym is well kept and clean, much cleaner than other gyms I have been to. It’s a welcoming gym, and the managers are always very helpful!
23 stycznia 2026
Opinia niezależna
Odpowiedź od JD Gyms - Cardiff
Hi there - Thank you for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
The JD Gyms Team 💚
Recommended
I was with JD Gyms in Cardiff. I had to end my membership since I was moving out but truly loved being part of their gym community.
6 lutego 2025
Odpowiedź od JD Gyms - Cardiff
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
A few machines and equipments are not…
A few machines and equipments are not in good condition. Preacher curl machine makes creaking sounds. The rear delt/pec fly machine has a damaged front board. The weight calibration in it has to be checked as the machine feels a bit janky in general.
I've only been to the gym for 3 sessions and found these to be a problem. Need to try out the other machines. But overall the gym just visually is unmatched and the quality of dumbbells and benches are awesome.
3 stycznia 2026
Odpowiedź od JD Gyms - Cardiff
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
Odpowiedź od JD Gyms - Cardiff
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
The machines are keep breaking
The machines are keep breaking, which affects the training that people are trying to make. Also, it takes too long for them to fix the machines.
14 listopada 2025
Odpowiedź od JD Gyms - Cardiff
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
Been member long time
Been member long time, price keep going up and up, it takes 3 to 4 weeks to fix equipment
Overcrowded, to many student
Toilets very dirty should have move into Saint david 2
New equipment breaking fast than old equipment
17 listopada 2025
Opinia niezależna
Odpowiedź od JD Gyms - Cardiff
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
The mens changing room is absolutely…
The mens changing room is absolutely disgusting and some of the equipments seem outdated and hard to use compared to pure gym. I’m really considering canceling my membership because of this.
29 października 2025
Odpowiedź od JD Gyms - Cardiff
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
The best gym in Cardiff city centre
The best gym in Cardiff city centre, miles better than Pure Gym and The Gym Group. Just had a refurb as well, never have to wait for anything now. Plenty of space, plenty of cables, plenty of racks and platforms, plenty pull up bars. Can never complain. Staff are nice as well, especially the general manager Tom and duty manager Rares.
31 października 2025
Opinia niezależna
Odpowiedź od JD Gyms - Cardiff
Hello, we're happy to hear that you're so impressed with our Cardiff gym! We appreciate your recognition of the team's support too.
The JD Gyms Team 💚
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.