Japan Candy Box Recenzje 471

Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I bought a box not long ago and omg totally worth it! There was so much goodies to try and definitely snacks I’ve never heard or seen before. There was a particular bag of chips that came in the box a... Zobacz więcej

Oceniono na 5 z 5

I always look fotward to this, its like my own little world every month especially since here in Puerto Rico we can rarely find products like these.

Oceniono na 5 z 5

This company's customer service is top notch. Even though they just experienced a huge move they have kept the lines of communication wide open and let us know each step of the way when to expect our... Zobacz więcej

Oceniono na 5 z 5

Mi experiencia fue maravillosa, pedi desde argentina, 2 veces, una experiencia genial!! Amo las golosinas que vienen, la presentacion, la seleccion, todo!! y ademas todo riquisimo

Informacje dotyczące firmy

  1. Dom towarowy
  2. Sklep hobbystyczny

Napisane przez firmę

Treat yourself to a box filled with fun Japanese Candy & Snacks! 🍡 FREE Shipping Worldwide!


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

471 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

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Oceniono na 5 z 5

AWESOME SNACKS!!

Japan Candy Box have a wide range of asian snacks that are delicious to try out! They have made me feel open minded to trying new yummy snacks that are tasty at any time of the year and quite enjoyable ;)

29 marca 2025
Opinia niezależna
Oceniono na 2 z 5

Started off good then went bang

I've been recieving my subscription boxes with no issue until April 2025 then they stopped arriving no communications from the company. When I checked the website the status of the box says processing so I emailed only to be told that they are moving their warehouse to Tokyo which caused delivery delays and that everything will be delayed by 2 week, fine I waited 2 weeks but it still says processing on the website for 2 months boxes now so I emailed again and was told that the warehouse is nearly ready to start shipping they pause deliveries but hey didn't pause taking payments for subscription despite not shipping them.

29 maja 2025
Opinia niezależna
Logo Japan Candy Box

Odpowiedź od Japan Candy Box

Hi Aidan! Sorry for the wait! We gave our subscribers a heads-up about some shipping delays while we move our warehouse from Hong Kong to Tokyo—had to make the switch because of U.S. tariffs to keep things going. I assure you that you will receive all of your boxes.

Oceniono na 1 z 5

Received the first box quickly with no…

Received the first box quickly with no problems. Second box has not arrived, still says processing, it’s well overdue, almost a month. Sent two emails, with all the details, no response. Extremely poor customer service.

22 maja 2025
Opinia niezależna
Logo Japan Candy Box

Odpowiedź od Japan Candy Box

Hi Catherine! I apologize for waiting! We’ve advised our subscribers about shipping slowdowns as we move our warehouse from Hong Kong to Tokyo due to U.S. tariffs—this change was necessary to keep shipping boxes. We got back to your emails already—happy to help if you have more concerns and questions.

Oceniono na 5 z 5

Delicious snacks and candy

Delicious snacks and candy! So many different and new kinds to discover! They also offer more than just candy, so it's a great place to get gifts! Love them!

10 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Can't even say I liked it or not - didn't receive anything at all.

The website looks promising; they have a variety of snacks to pick from. The delivery process says a lot, but unfortunately, that's this company's issue. I ordered on the 7th of July of this year. It's almost been two months and I haven't gotten anything. When I went to check the status, it was already too late because, guess what? They never notify you if your order is already on its way or if it even got to your country. On the delivery company's website, it says the delivery failed, but the location shown is far off of where the package should've been sent to.

If you are in latinamerica and planning on ordering from here, I'd suggest thinking twice about it.

8 sierpnia 2024
Opinia niezależna
Logo Japan Candy Box

Odpowiedź od Japan Candy Box

Hi Roberto! I'm sorry to hear about your experience. You will always receive an automatic email with a tracking code when your box is shipped.

Seems like your box has arrived in Mexico and was returned after multiple failed delivery attempts early this month: https://t.17track.net/en#nums=LF062664637SG

We are happy to reship it to you once we receive it back.

Oceniono na 1 z 5

Stay away from Japan Candy Box

Ordered Japan Candy box more than a month a go for my daughter's birthday and haven't received the box yet! My daughter is very upset! No communication from the company and they took money from my account for the next box today! No tracking information for the box. I am very dissatisfied with the service. Please refund money for both boxes as I haven't received them. Stay away from this company.

15 maja 2024
Opinia niezależna
Logo Japan Candy Box

Odpowiedź od Japan Candy Box

Hi Anna! I'm truly sorry that your daughter's May box has not yet arrived. We replied to all of your messages and have refunded your next box already. We are not taking money from any account. I checked and you subscribed to our monthly plan which was not canceled before it was renewed. Please email us again if you need more help with the tracking.

Oceniono na 1 z 5

Japan Candy Box: Unreceived Orders, Silence.

I want to express my dissatisfaction with the recent transaction I made on the Japan Candy Box website. Approximately one month ago, I purchased candy products amounting to 70$. Regrettably, I have yet to receive the ordered items, and despite my attempts to communicate with the company via email seeking clarification on the status of my order, I have not received any response.

This lack of communication is concerning and has led to a sense of being misled. Regrettably, I cannot recommend Japan Candy Box based on this experience. Timely and transparent communication is crucial, and I hope the company addresses this issue promptly.

19 grudnia 2023
Opinia niezależna
Logo Japan Candy Box

Odpowiedź od Japan Candy Box

Hi Alexander! I'm sorry that you haven't received your order. However, I was not able to find any orders with your name so I can't check your tracking. Additionally, I want to clarify that we don't have any plans that cost US$ 70, as our subscription prices are under US$ 30 (per month).

Maybe you have submitted this review to the wrong profile? Please email us at hello@japancandybox.com so I can look for your order again. We are always happy to help.

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