Received faulty air con unit. Cannot speak to anyone at this company, phone number a joke. Emailed and eventually got a reply from advisor Bee. Arranged for them to collect. First courier didn’t turn... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Review for 5000BTU Air Conditioning Unit I have just received it so I cannot review its functionality but I will review the fact that on the website it’s shown as a standalone unit. There is n... Zobacz więcej
Dealing with Jack Stonehouse has been an absolute pleasure. The 5000 bthu AC unit was delivered carefully ahead of schedule and it performs like a dream. i thoroughly recommend this Company and thi... Zobacz więcej
I purchased an item from Jack Stonehouse but had a question first. Customer Service was excellent and the package arrived as described and on time. I'll definitely use again.
Informacje dotyczące firmy
Napisane przez firmę
The Jack Stonehouse brand has been created to bring you an ever expanding range of top quality home products and furnishing items. As a successful online company group trading on many platforms, this website offers you an excellent choice of home products at competitive prices. All items live on site are in stock and will be despatched on a next day service if ordered before midday
Dane kontaktowe
35 Tameside Drive, Castle Bromwich, B35 7AG, Birmingham, Zjednoczone Królestwo
- 01604 537900
- sales@jackstonehouse.com
- jackstonehouse.com
3,9
Dobra
467 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 44% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service, product and price
Good solid item and easy to ensemble, with cushions very comfortable great for storage of logs for the fire pit keeps they dry and convenient as you are sitting on it at the fire pit.
1 lutego 2026
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Stewart,
Thank you for your great review! We're really pleased to hear you're happy with your purchase — it’s great to know it’s both comfortable and practical, especially for fire pit evenings. We appreciate your support and hope you enjoy many cosy nights ahead!
—The Jack Stonehouse Team
Excellent Customer Service from Jack Stonehouse
Excellent Customer Service from Jack Stonehouse. There seemed to be an issues with my husbands Golf Trolley Battery. I contacted the Customer Services team and they were so professional, efficient and helpful, asking us to test the battery, which we did and then replacing the battery which arrived within 2 days. We were more than impressed with this Company and the service provided. We would not hesitate to recommend them and thank you Jack Stonehouse Customer Services team, especially Bee and Afaz,
19 stycznia 2026
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Debbie,
Thank you for your fantastic review! We're so pleased to hear Bee and Afaz were able to support you so efficiently and that the replacement battery arrived without delay. It’s great to know the service left such a positive impression — and we truly appreciate your recommendation.
Thanks again for your kind words and support!
—The Jack Stonehouse Team
Really attractive shed
Fast delivery, really attractive shed at an excellent price. Very pleased 😀
22 stycznia 2026
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Janine,
Thank you for your lovely review! We're so pleased to hear you're happy with your new shed and that it arrived quickly. Great to know it’s made a good impression — we really appreciate your support!
—The Jack Stonehouse Team
Rang/emailed company and the problem…
Rang/emailed company and the problem was resolved very,very quickly.
Excellent customer service.
Thank you.
3 lutego 2026
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Paul,
Thank you for your kind review! We’re really pleased to hear your issue was resolved so quickly and that you were happy with the service — it means a lot to us.
Thanks again for your support!
—The Jack Stonehouse Team
Brilliant customer service
Had an issue with the first gazebo we bought and Jack Stonehouse not only replied quickly, but they dispatched the replacement with lightning speed!
Very impressed and will keep your website on our faves tab.
26 stycznia 2026
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Karen,
Thank you for your fantastic review! We're really pleased to hear our team could get your gazebo issue sorted quickly and that the replacement arrived without delay. It means a lot to know we’ve earned a spot on your favourites tab!
Thanks again for your support.
—The Jack Stonehouse Team
So good I good I bought three
What can I say bought one and so pleased I bought two more for my caravan.
They look fab have a multiple heat settings and a bonus night light.
These are gentle heaters and just perfect.
10 stycznia 2026
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Mark,
Thank you for your fantastic review! We're so pleased to hear you were happy enough with your first heater to come back for two more — and that they’ve been a perfect fit for your caravan. Great to know the heat settings and night light have been a bonus too!
We really appreciate your support.
—The Jack Stonehouse Team
Rusty latches after a week
Overall I like my new shed but after only a week outside some of the latches have started rusting
23 stycznia 2026
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Izzy,
Thank you for your review — we're really pleased to hear you’re happy with your new shed overall, but we’re sorry to hear about the latches showing signs of rust so soon. That’s not the experience we want for our customers, and we’ve passed this feedback on to our product team for review.
If you'd like to discuss this further or need any support, feel free to get in touch with our customer service team.
—The Jack Stonehouse Team
Ordered and delivered within a few days…
Ordered and delivered within a few days no problem
8 stycznia 2026
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello John,
Thank you for your great review! We’re really pleased to hear everything went smoothly with your order and delivery — just how it should be.
We appreciate your support!
—The Jack Stonehouse Team
Great customer service
I ordered a bin store from their returned discounted section. Unfortunately the wrong colour was sent and the advertised colour was not in stock. Ordinarily I’d have given less than 5 stars due to this, however the customer service experience was great - even over the new years period.
9 stycznia 2026
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Hannah,
Thank you for your lovely review! We're sorry the wrong colour was sent, but we're really pleased to hear our customer service team could support you well — especially over the New Year period. We truly appreciate your understanding and kind words.
—The Jack Stonehouse Team
no fuss returns .
I ordered a small accessory for my wife's golf trolley.
In the event it was no longer needed ;
I emailed to ask if I could return the item & Bee replied offering a full refund & did not require return of the item !
3 stycznia 2026
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Nick,
Thank you for your kind review! We’re really pleased Bee was able to assist and make the return process as easy as possible. It’s great to know the service was straightforward and hassle-free — just how it should be!
We appreciate your support.
—The Jack Stonehouse Team
No sign of my ordsr!
I placed an order at the beginning of January for a golf trolley which was over £200. I had an email on Wednesday 7th Jan saying it had been delivered, however it hadn’t.
I have emailed 4 times, rang both the customer service numbers and messaged on Facebook and no one has answered me.
I paid by Klarna and if I don’t hear back or the item appears I will be cancelling all further payments and ask for a refund. But with the customer service I have had so far I’m not holding out much hope.
Worst customer service I’ve ever experienced.
7 stycznia 2026
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello,
We’re very sorry to hear about this experience — especially considering the value of your order and the lack of communication you've received so far. This absolutely isn’t the standard of service we aim to provide, and we understand how frustrating and concerning this must be.
Please email sales@jackstonehouse.com with your order number and “FAO Management – Missing Golf Trolley URGENT” in the subject line so we can escalate this immediately with both our courier and customer care team.
We’ll do everything we can to resolve this for you as quickly as possible, and we truly apologise for the delay and inconvenience caused.
—The Jack Stonehouse Team
I received a faulty golf trolley
I received a faulty golf trolley and within one week of the response jack stonehouse sent out a courier to collect the broken equipment and within a day I had heard back and they had sent out a replacement . Excellent service. Quick response and great communication .
4 stycznia 2026
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Gill,
Thank you for your lovely review! We're really pleased to hear our team were able to get your faulty trolley sorted so quickly and that the communication throughout met your expectations. We truly appreciate your kind words and support!
—The Jack Stonehouse Team
I bought a scooter for my granddaughter…
I bought a scooter for my granddaughter before Christmas on the 18th Dec. The date for delivery before paying was 24-29 Dec. After I paid, it said 29th Dec. So i then tried to cancel it. I tried to call- too busy and message said the fastest means to contact was by email. So I then sent an email, saying to cancel. No response.
I then sent another email again on the 19th Dec. No response. It then arrived on the 29th, but it had been put with my neighbour with no information to me about it being with the neighbour. I then bumped in to her 2 days later and she told me she had had it for 2 days. I then tried to call but again they are too bust and said to send email. I sent another email on the 31st and still have had no response. I tried calling today and nothing- they are too busy. I* then read about returns and they take a £15 to return it. I think this is the worst service I have ever had from a retail outlet!
The company have now contacted me, they have issued a refund and also allowed me to keep the scooter which will now go to a charity. Thus it is all handled and was done rapidly. The main reason for the delay had been my emails had gone to spam and had not been seen. So it is a lesson to be learned for all.
18 grudnia 2025
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Alison,
Thank you for updating your review and for giving us the opportunity to put things right. We’re genuinely sorry for the frustration you experienced early on — especially with communication and delivery over the busy Christmas period — but we’re glad we were able to resolve the matter in the end.
We appreciate your understanding and are pleased the scooter will now go to a good cause. Your feedback is valued and will help us improve going forward.
—The Jack Stonehouse Team
Communication appalling. Refund not actioned.
Ordered a bike for Christmas and paid for express delivery. The status of the order on the account page was showing "payment recieved" but no update stating the bike had been dispatched or way on the way. On the 23rd I tried repeatedly to call the number on the website to see if the bike was going to arrive before Christmas (delivery was projected for 24th) but got a message stating that they were no accepting calls and being cut off. Knowing they were closing at 4pm that day and would not be open the next day I emailed and sent a message via the website received no reply. As I had not received an email confirming that I would be receiving the bike or the status had not been updated by the time the business closed for Christmas, I had no choice but to source a bike from elsewhere, assuming that it would not be arriving.
It did then arrive on the 24th and the delivery driver said he would take it back. On the 30th I received an email asking if I wanted a refund as they had the bike back. I confirmed immediately that I did want a refund.
It is now the 5th January, I have not received any messages since one on the 30th and, no refund either. As I paid via Amazon Pay, I can see that the refund request hasn't even been actioned. We need our money back.
The whole issue could have been avoided if they'd communicated the status of my order to begin with.
23 grudnia 2025
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Hayley,
We’re truly sorry to hear about your experience — especially given the timing around Christmas — and we completely understand your frustration. The lack of communication and delay in processing your refund falls short of the service we aim to provide, and we sincerely apologise for the inconvenience this has caused.
Your feedback has been escalated to ensure your refund is prioritised and actioned without further delay. If you haven’t already, please email sales@jackstonehouse.com with your order number and “FAO Management – Refund Urgent” in the subject line so we can get this resolved as soon as possible.
Thank you again for your patience, and we’re genuinely sorry for the trouble this has caused.
—The Jack Stonehouse Team
Helpful customer service
Bought something from Matalan who used this company as a third party to supply. Unfortunately the wrong item was delivered. After going in circles with Matalan customer service for 10 days I found out the supplier was this company and I had my order replaced and wrong item returned within a week when I contacted them. Thank you . Matalan shame on you I paid my money to you and I did your job for you. Thank you again #jackstonehousecustomerservice
18 grudnia 2025
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Helen,
Thank you for your kind words — we're really pleased we could step in and get everything sorted for you quickly. We're sorry to hear you had such a frustrating time initially, but we’re glad we could help turn things around in the end.
Your feedback means a lot — thank you again for taking the time to share it!
—The Jack Stonehouse Team
Great quality and easy to reassemble
Great quality and easy to reassemble. My grandson is over the moon with his new bike . Customer service was excellent
7 grudnia 2025
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Graham,
Thank you for your lovely review! We’re so pleased to hear your grandson is loving his new bike — and that everything was easy to reassemble. We’re also glad our customer service team could help along the way.
Thanks again for your support!
—The Jack Stonehouse Team
Had a problem with a battery charger on…
Had a problem with a battery charger on my golf trolley contacted Jack Stonehouse after sales with the problem
They carried out all the checks then supplied me with a new one
9 grudnia 2025
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Philip,
Thank you for your kind review! We’re really pleased our after-sales team were able to help and get a replacement charger sorted for your golf trolley without any fuss. We really appreciate you taking the time to share your experience!
—The Jack Stonehouse Team
Edited!! Please read
Horrendous. No correspondence after the inital sale email, nothing to say it had been sent etc they then sent the wrong item, tried to call but there's no answer and no way of waiting in a queue as the automated response just hangs up. The FAQ states that I'd have to pay a £15 return fee. Absolutely Horrendous.
So I had someone contact me to say they will be collecting the wrong order at no cost to me and sending out the right item immediately, they apologised profusely and now I feel awful! Mistakes happen and they handled this perfectly im blown away with the customer service and I shouldn't have been as quick to mark it as another show of poor customer service. Lesson learned for me. Thank you to the team member that reached out you were fantastic!
8 grudnia 2025
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Sigourney,
Thank you so much for updating your review — we really appreciate your understanding and are so pleased our team were able to turn things around for you. Mistakes can happen, but we’re glad we had the chance to make it right and that you felt well looked after in the end.
We’ll be sure to pass your kind words on to the team — and thanks again for giving us the opportunity to resolve it!
—The Jack Stonehouse Team
Amazing quality
Amazing quality, very sturdy ... easy to put together, so happy with them
Thank you
10 grudnia 2025
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Danielle,
Thank you for your lovely review! We’re so pleased to hear you’re happy with the quality and sturdiness of your purchase — and that it was easy to put together too. We really appreciate your kind words and support!
—The Jack Stonehouse Team
Great golf trolley unfortunately the…
Great golf trolley unfortunately the battery charger is faulty have E mailed for a replacement but no communication so far.
This is unfortunate as the trolley looks really good and was delivered quickly
As I said a shame I cannot yet use the trolley
8 grudnia 2025
Opinia niezależna
Odpowiedź od Jack Stonehouse
Hello Steven,
Thank you for your feedback. We're really pleased to hear you're happy with the golf trolley, but we're sorry to learn there's been an issue with the charger — and especially that you've not yet had a response.
This isn’t the level of service we aim to provide, and we apologise for the delay. Please email us again at sales@jackstonehouse.com with “FAO Customer Care – Charger Replacement” in the subject line, and we’ll prioritise this for you.
Thanks again for your patience, and we’ll do our best to get you back up and running.
—The Jack Stonehouse Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.