I’ve been buying my vape pods from my local shop and when I go on holiday I struggle to buy enough pods to last but now being able to buy them online is so much easier but what’s better is that I’m sa... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Smooth beautiful flavours easy to manage no dramas and work perfectly I would never go to another vape ever again. Loving the pineapple bananana and spearmint. The fact you can't swap change holders i... Zobacz więcej
Reakcja na opinię
My fault in a way, I did not notice my account details were already filled in with old details such as address and tel . When del address came up with old details I could not change it so asked to d... Zobacz więcej
Reakcja na opinię
Been using ivg products for 4 years now and I must say loving the xl35 its done me 8 days and still going strong 💪 I ordered 35 boxes of 5 of them will last me ages very happy .
Informacje dotyczące firmy
Napisane przez firmę
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Dane kontaktowe
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, Zjednoczone Królestwo
- customercare@ivapegreat.com
- ivapegreat.com
4,6
Doskonała
744 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Its Good and fast
15 czerwca 2026
Excellent customer service any problems…
Excellent customer service any problems are dealt with straight away. Definitely a repeat customer. Quick delivery
15 czerwca 2026
Excellent price on special offers.
Very easy to order and very quick delivery. Excellent price.
15 czerwca 2026
Service was perfect.
15 czerwca 2026
One Star – Very Poor Service and Unresolved Order
My experience with this company has been extremely disappointing. I ordered six bottles of Spearmint e‑liquid, but every single bottle was filled with Bubblegum flavour, despite all of them being labelled as Spearmint. This is not a simple picking error; it is a serious quality control failure where the wrong liquid has been bottled under the correct label.
I returned the items immediately and have confirmation that the parcel has been delivered back to their warehouse. Despite this, I have still not received the correct products I paid for, nor have I been given a clear update or timeframe for resolution.
Communication has been slow and inconsistent, and I have had to chase every response myself. For a company with such a strong reputation, the level of service I have received has been far below expectations. A first order should never be this complicated.
Based on this experience, I cannot recommend this company and would advise others to be cautious when ordering.
16 czerwca 2026
Opinia niezależna
Odpowiedź od I Vape Great
Hello Alfie,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the experience you had with your order.
This is clearly not the standard we aim for, and we understand how frustrating it must have been to receive the wrong flavour across multiple bottles and then experience delays in getting this resolved. That’s not acceptable, and we appreciate you bringing it to our attention.
We can confirm this order has now been refunded in full, and we’re also passing your comments to our warehouse and customer service teams so this can be investigated properly and used to help prevent similar issues in future.
We’re sorry again for the inconvenience and appreciate your honesty in leaving this review.
Kind regards,
The IVG Team
Great product Great delivery service
Great product Great delivery service. Very happy indeed
15 czerwca 2026
Odpowiedź od I Vape Great
Hello Mark,
Thank you for your wonderful review!
We're delighted to hear that you're very happy with both our products and delivery service. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards,
The IVG Team
Great costumer services
Great costumer services, fast response by email about of any enquiries
12 czerwca 2026
Odpowiedź od I Vape Great
Hello,
Thank you so much for your wonderful review!
We're delighted to hear that you had a great experience with our Customer Care team and that your enquiries were answered quickly. Providing fast, helpful support is something we take great pride in.
Thank you for your support, and we look forward to serving you again soon!
Kind regards,
The IVG Team
Odpowiedź od I Vape Great
Hello Tracey,
Thank you for your great review!
We're delighted to hear that you're enjoying the taste of our products. We really appreciate your support and hope you continue to discover plenty of your favourite flavours!
Kind regards,
The IVG Team
Highly recommend
I made an order Tuesday night and it was delivered on the Thursday morning, I would order again just for the speed it got to me, the ivg pro i ordered was packaged really well and in perfect working order, would highly recommend and will be using them myself for all my vaping needs
18 czerwca 2026
Opinia niezależna
Odpowiedź od I Vape Great
Hello Mary,
Thanks for your feedback, we really appreciate you taking the time to leave a review.
We’re glad to hear your order arrived so quickly and that your IVG Pro was well packaged and in perfect working order. It’s great to know the delivery speed and overall experience met your expectations.
Thanks again for the recommendation, we look forward to serving you again in the future!
Kind regards,
The IVG Team
Odpowiedź od I Vape Great
Hello Amanda,
Thank you so much for your lovely review!
We're delighted to hear that you love the flavour. Your support means a lot to us, and we hope you continue to enjoy your IVG products.
Kind regards,
The IVG Team
I think it is a very good and very…
I think it is a very good and very smooth on the throat I do prefer the low nicotine ones but never seen to be too many of them
11 czerwca 2026
Odpowiedź od I Vape Great
Hello Kevin,
Thank you for your great review!
We're delighted to hear that you're enjoying the smooth experience and that our products are gentle on the throat.
We also appreciate your feedback regarding the availability of our lower nicotine options. We'll be sure to pass your comments on to the relevant team, as customer feedback is invaluable in helping us improve our range.
Thank you for your support, and we look forward to serving you again soon!
Kind regards,
The IVG Team
I never received my vape
11 czerwca 2026
Odpowiedź od I Vape Great
Hello John,
Sorry to hear you haven’t received your vape, that’s definitely not what we want for our customers.
Please get in touch with our support team as soon as possible so they can look into this and sort it out for you. You can reach them via Live Chat on our website or by emailing customercare@ivapegreat.com.
Once you contact them, they’ll be able to check your order details and help resolve this quickly.
Kind regards,
The IVG Team
Amazing service and quick shipment and…
Amazing service and quick shipment and delivery
11 czerwca 2026
Odpowiedź od I Vape Great
Hello,
Thank you for your wonderful review!
We're delighted to hear that you were happy with our service and the quick shipment and delivery. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards,
The IVG Team
Really well made products
Really well made products, never had any issues with anything from them. Delivery always really quick, quite often the day after I've ordered if ordered early on in the day. Shop regularly.
12 czerwca 2026
Odpowiedź od I Vape Great
Hello Jamie,
Thank you so much for your fantastic review!
We're delighted to hear that you've consistently had a great experience with our products and that you've never had any issues. It's also wonderful to know that our quick delivery, often arriving the very next day, has met your expectations.
Thank you for shopping with us regularly and for your continued support. We truly appreciate your loyalty and look forward to serving you again soon!
Kind regards,
The IVG Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.