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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Chicken Ramen, noodles in broth - disgusting, and a rip off even at introductory price (Sainsbury). I gave more time to stew than the recommended 5 minutes but vegetables still like blue tack. Sauce/B... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

They gave me poisoning. I usually avoid all sorts of trips to the doctors, but after I’ve taken all medications possible to make my vomiting, nausea and headache better, I had to go to the hospita... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I visited both Itsu store in Cambridge and Itsu store at Stansted Airport and I had a great experience. The staff was friendly and I was satisfied with the sushi quality. I experienced an issue with t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We visited the Bath branch today. Clean, light and airy. Helpful staff for us oldies who find electronic ordering a bit daunting, especially as we are relatively strangers to the food style. We order... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Restauracja azjatycka (kuchnia fusion)

Napisane przez firmę

Delicious, healthy, Asian inspired food, freshly made everyday in 70 beautifully designed shops


Dane kontaktowe

  • King's Road 47, SW3, London, Zjednoczone Królestwo

  • itsu.com

3,2

Średnia

Wynik TrustScore: 3 na 5

330 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,2

Wszystkie recenzje

(330)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 52

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Warning ! Chicken teriyaki rice bowl

I have gotten the chicken and teriyaki rice bowl from here before and other foods as-well, but the most recent time I have gotten the chicken teriyaki rice bowl it gave me food poisoning! I remember looking at the chicken and thinking it looked funny but just ignored it as I had eaten it before. The worst food poisoning I have ever had. Hot hot fever with the chills

18 czerwca 2024
Opinia niezależna
Logo itsu

Odpowiedź od itsu

Thanks for your review, Sophie, and we're sorry to hear that you're feeling unwell.

Please can you submit a query with additional information via this link https://www.itsu.com/contact-us/ and we will be sure to arrange for our Health & Safety team to respond to you directly to resolve this.

We've already raised this on our side and our Safety team are expecting your email submission so that they can obtain more information about our visit and launch a thorough investigation.

Oceniono na 4 z 5

Early adopter

Early adopter. I've been using itsu since it started and I'm still a fan. The salmon went through a very iffy phase for about 6 months ( crunchy texture,really not good ) but that was a couple of years ago , all good since. There is a difference between outlets, whether that's good or bad is subjective.

*** itsu social media person ***
Please don't comment, I have no issue to be addressed and I don't need my ego stroked .
No disrespect intended.

11 czerwca 2024
Opinia niezależna
Logo itsu

Odpowiedź od itsu

Thanks for your review, Simon.

Your feedback is important to us. The best way to get touch with us is through our website so that the right team can contact you directly for more information. If you're still not noticing differences in quality between stores, please message us via our website so that our Operations team can help.

https://www.itsu.com/contact-us/

Oceniono na 5 z 5

ITSU at Brunswick Centre: three cheers for the lovely staff!!!

ITSU at Brunswick Centre, Camden is an extremely nice Sushi place. The staff are very helpful especially Ornella and Wojciech who have taught me how to operate the technology. Now I can scan with my app and claim my butterflies with ease. I have also been taught how to access my NHS discount. Thank goodness for lovely staff who enjoy their jobs and make customers feel special.

31 maja 2024
Opinia niezależna
Logo itsu

Odpowiedź od itsu

Thank you so much for your valued feedback, Norman.

Reviews like yours are an absolute joy to read, itsu's aim is always to go above and beyond customers expectations.

We will thank the whole team at Brunswick as well as Ornella & Wojciech for their outstanding service.

Oceniono na 5 z 5

Delicious

Delicious, fresh and healthy food, always!

15 maja 2024
Opinia niezależna
Logo itsu

Odpowiedź od itsu

Thank you Lawrence! This so kind of you to say & we hope to see you very soon.

Oceniono na 5 z 5

Great customer service

I was struggling to redeem a voucher and approached the till. The manager came out to help me. I am a regular customer at the NHG branch and this woman is fantastic - always smiling, cheerful and extremely helpful. She promotes new products, helps customers and is very efficient.

23 maja 2024
Opinia niezależna
Logo itsu

Odpowiedź od itsu

Thank you so much for your kind words Niamh, it's always great to hear from our customers, especially when they have had a fantastic experience such as this. We'll share the feedback with the team over at Notting Hill.

Oceniono na 5 z 5

Very Pleasant staff at ITSU, Finsbury Square

The staff at the branch at Finsbury Square are always very helpful each time I pop into stock up for the next few days. I'm not great with IT and they are always happy to help every time.

28 maja 2024
Opinia niezależna
Logo itsu

Odpowiedź od itsu

Thank you for the feedback, Manisha! We agree, the teams at Finsbury Square are lovely and very friendly, a great team and we're are very proud of them.

Oceniono na 5 z 5

Great experience

Great experience, delicious salads and food. Friendly and helpful staff 💗

18 maja 2024
Opinia niezależna
Logo itsu

Odpowiedź od itsu

Thank you for this lovely review Aneta. See you soon!

Oceniono na 5 z 5

Fast and friendly service.

Always clean and tidy. Fast and friendly service and plenty of condiments, cutlery options and napkins available. We never feel rushed off our table when we’ve finished.

19 maja 2024
Opinia niezależna
Logo itsu

Odpowiedź od itsu

Thanks for your review, Mandy! We really appreciate your feedback.

Oceniono na 5 z 5

Amazing tasting food

Amazing tasting food, I love itsu every time I go! Staff are friendly and helpful also, love the butterfly scheme as well.

26 maja 2024
Opinia niezależna
Logo itsu

Odpowiedź od itsu

Thank you for this lovely review Sarah - we're so happy to hear this as we love being able to make our customers happy!

Oceniono na 4 z 5

It was really good

It was really good. No queue friendly staff and food to the ready.

27 maja 2024
Opinia niezależna
Logo itsu

Odpowiedź od itsu

Thanks so much for taking the time to leave us a review - we're glad to hear thaty you've enjoyed the food and that you found are instore colleagues friendly. See you soon!

Oceniono na 5 z 5

Great food

Great food, good customer service.

19 maja 2024
Opinia niezależna
Logo itsu

Odpowiedź od itsu

Wow! That's so lovely to hear - & thank you so much for your kind words Margaret!

Oceniono na 5 z 5

Helpful staff amazing food

The staff are always so helpful the last time I had a loyalty award and was not really aware of it but the staff member helped me sort it out..
Food is always so fresh and top notch. Love love it love it

22 maja 2024
Opinia niezależna
Logo itsu

Odpowiedź od itsu

Thank you so much & we can't wait to see you again very soon Ed!

Oceniono na 1 z 5

Quality has declined

I used to be a huge Itsu fan, but have noticed the quality has significantly declined. The fish did not taste fresh and the rice texture was all wrong. The rolls were crumbly and fell apart. The wasabi is made in China. There are better alternatives out there that use higher quality fish and other ingredients and are actually made fresh.

24 maja 2024
Opinia niezależna
Logo itsu

Odpowiedź od itsu

Thanks for your review. We’re so sorry to hear this. Our ingredients go through many quality checks so we're completely stunned by reading your review. Please can you contact us directly via our website to let us the store name & order time & we will resolve this for you https://www.itsu.com/contact-us/

Oceniono na 5 z 5

Best value for money!

Itsu never disappoints, honest sushi, good quality, helpful people. Can’t go wrong. Highly recommended.

22 maja 2024
Opinia niezależna
Logo itsu

Odpowiedź od itsu

Wow! Lovely review & thank you so much for sharing this with us Jimmy!

Oceniono na 5 z 5

I love the food and informal atmosphere…

I love the food and informal atmosphere of the Itsu restaurants. I really appreciated that one of the staff helped me download the app. He was very patient and available when I had further questions.

18 maja 2024
Opinia niezależna
Logo itsu

Odpowiedź od itsu

Thank you for taking the time to leave us 5 stars Patricia! We are so pleased to hear you enjoyed your experience at itsu & we hope to see you soon!

Oceniono na 5 z 5

I love itsu

I love itsu ! You walk in and staff say hello which is lovely ! They are also very helpful and kind
The food is the best sushi I’ve ever had and can be made without wasabi which is great for me !
You get freebies with your butterflies what’s not to like 👍
Thank you itsu 🦋

20 maja 2024
Opinia niezależna
Logo itsu

Odpowiedź od itsu

Thank you so much for sharing your experience Kaz, this is wonderful feedback & we hope to see you soon!

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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