ITI Capital Recenzje 

Unser Aufenthalt im Colonna Grand Hotel Capo Testa vom 10. bis 12. August 2026 sollte ein besonderer Familienaufenthalt anlässlich des 70. Geburtstags meiner Tante werden. Leider wurde dieser Aufenthalt durch einen Vorfall am Geburtstag und insbesondere durch den anschließenden Umgang mit unserer Beschwerde erheblich beeinträchtigt.
Am Morgen des 11.08.26 wollten wir gegen 8:45 Uhr mit unserem Fahrzeug das Hotel verlassen. Unser Auto war jedoch durch ein anderes Fahrzeug blockiert. Wir mussten daraufhin mit drei kleinen Kindern bei etwa 36 °C im Parkplatzbereich warten. Nach meiner Wahrnehmung dauerte es rund eine Stunde, bis das Problem endgültig gelöst werden konnte.
Besonders enttäuschend war für uns nicht nur die Wartezeit selbst, sondern auch der Umgang mit der Situation. Wir hatten dadurch eine erhebliche Verzögerung bei einem bereits gebuchten Bootsausflug, für den wir 1.000 Euro bezahlt hatten. Ein Teil des geplanten Familientages und insbesondere des Geburtstags unserer Tante war damit verloren.
Ich hätte von einem Fünf-Sterne-Hotel erwartet, dass ein solches Parkplatzproblem deutlich schneller und professioneller gelöst wird und dass Gäste in einer solchen Situation aktiv unterstützt werden.
Auch die anschließende Kommunikation hat mich enttäuscht. Im Rahmen meines Beschwerdegesprächs erhielt ich von einer Mitarbeiterin aus der Reservierungsabteilung „Frau D.“ die Kontaktdaten aller zuständigen Stellen und der Hotelleitung, an die ich mich anschließend schriftlich gewandt habe. Nach meiner persönlichen Erinnerung teilte mir die Mitarbeiterin während dieses Gesprächs außerdem mit, dass sie selbst mit der Situation im Hotel unzufrieden sei und das Hotel bald verlassen werde.
Ich erwähne diesen Punkt ausdrücklich, weil die Mitarbeiterin mir die entsprechenden Ansprechpartner und Kontaktdaten selbst zur Verfügung stellte und ich diese anschließend tatsächlich für meine Beschwerde verwendete. Ich gebe hier ausschließlich wieder, was ich in diesem persönlichen Gespräch selbst wahrgenommen und verstanden habe.
Noch enttäuschender war für mich allerdings die anschließende Kommunikation. Ich habe den Vorfall noch während unserem Aufenthalt schriftlich gegenüber dem Hotel ausführlich geschildert und um eine Stellungnahme sowie ein angemessenes Entgegenkommen gebeten.
Das Head Office hat daraufhin am 13. August 2026 schriftlich mitgeteilt, dass der Vorfall intern geprüft worden sei. Gleichzeitig wurde eingeräumt, dass die Situation für mich und meine Familie unangenehm gewesen sei. Als Zeichen des Verständnisses und der Nähe wurde mir ausdrücklich ein „persönlicher Rabatt“ angeboten.
Bis zum Ablauf der von mir gesetzten Frist am 26. August 2026 lag mir jedoch kein konkretes Angebot und keine konkrete Ausgestaltung dieses angekündigten Entgegenkommens vor.
Positiv hervorheben möchte ich, dass sich 2 Mitarbeiter (Portiers) nach einer Stunde letztlich um die Beseitigung des Parkplatzproblems bemüht haben. Das ändert jedoch nichts an meiner insgesamt sehr enttäuschenden Erfahrung mit der Organisation und insbesondere mit dem Umgang mit meiner anschließenden Beschwerde.
Ich verfüge über die vollständige schriftliche Korrespondenz mit dem Hotel sowie über Videoaufnahmen, die ich am betreffenden Tag im Parkplatzbereich gemacht habe. Meine Bewertung basiert daher auf meinen eigenen Erlebnissen und den dokumentierten Vorgängen.
Ich veröffentliche diese Bewertung, damit zukünftige Gäste sich ein realistisches Bild machen können. Es geht mir nicht darum, einzelne Personen persönlich anzugreifen oder den Vorfall zu übertreiben. Meine Kritik richtet sich vor allem an die Organisation des Hauses, den Umgang mit der konkreten Situation und die anschließende Kommunikation mit Gästen.
Für ein Haus dieser Kategorie hätte ich insgesamt deutlich mehr Professionalität, Kundenorientierung und Verantwortungsübernahme erwartet.
Aus meiner persönlichen Erfahrung würde ich das Hotel deshalb derzeit nicht weiterempfehlen.

They wrote to me regarding my SVS Account…they said I was owed £638 …on that basis I filled out the forms and sent passport photos etc. the money never arrived…I chased and was told they made a mistake on the phone and they sent me £25.

I’m confused by the whole situation

Never to Trust them!!!! *B𞥐ffe nPurlş* fought and my $190k came bvk making me smile it a relief.

Stay clear... have lost a fortune with Wellesly finance and Garrett CEO shows up again.. where ITI Capital.
You will lose money if you use or invest with this company. You have neen warned!

I have written a review about ITI Capital as an ex-SVS retail client.

Since then I have been successful in my FOS complaint

From the FCA register is the following notice:

05 May 2023
Restriction on regulated activities Part 2 of 2, Effective 05/05/2023
EFFECTIVE DATE 9. These Requirements shall take immediate effect and remain in force unless and until varied or cancelled by the Authority. The requirements imposed on ITI Capital Limited on 16 February 2023 shall, other than where expressly varied above, (...)

More informationfor Restriction on regulated activities Part 2 of 2, Effective 05/05/2023

05 May 2023
Restriction on regulated activities Part 1 of 2, Effective 05/05/2023
Requirements Ongoing wind-down actions 1. ITI Capital Limited must complete the full wind down of the retail business by no later than 31 July 2023 with the support of the Skilled Person. This requirement varies and supersedes requirement 2 imposed on 16 (...)

More informationfor Restriction on regulated activities Part 1 of 2, Effective 05/05/2023

I my view you should CHECK THE FCA REGISTER BEFORE YOU DEAL WITH THIS COMPANY

I have been trying to recover my money that was transferred from SVS since Jan 2021. I referred this complaint to the Financial Ombudsman who have been trying to recover this money (£54,000 +) for the last 2 years. ITI originally contested the claim, but after I provided additional evidence it was obvious that ITI were at fault (there was never a doubt). Even though my shares held with them have now been sold, the communication from ITI has ceased to exist and I am in the process of suing ITI for the FO's final decision.

Disgrace of a company.
Forced into using them after SVS securities folded.
Now ITI are binning retail clients.
So I have been forced into selling the shares I hold with them. Now Im trying to get my cash out.
Its beyond difficult, just a nightmare.
Asking me to jump through all kinds of hoops, none of which were the slightest issue when they took over my shares.
Cannot state how awful this company is. Avoid, avoid, avoid.
Complaint going in to FSA.

How are these people even allowed to operate?

No wonder they closed the retail side of the business. Dreadful customer service, no one responds to emails.

You can't withdraw. They will try to convince you over and over to invest more then place you on hold and hang up and never come back into contact with you. Then you can call back and start the cycle all over again. infrawhittee was very helpful in getting back my money

MY EXPERIENCE WITH ITICAPITAL IS NOTHING TO WRITE HOME ABOUT. FIRST I WAS AN EX SVS CUSTOMER INITIALLY AND WAS INFORMED ABOUT A MOVE TO ITICAPITAL WHICH I BECAME WEARY OF. THE TRANSITION FOR THIS HAS BEEN GOING ON AND UNDEFINED. IT DIDN'T END THERE, NOW THEY HAVE MADE THINGS MORE WORST BY COMING UP WITH QORT ACCOUNT, PHOENIX ACCOUNT, LIVE ACCOUNT. RECENTLY I TRIED TO SELL SOME STOCKS AND IT WAS A SHOCK I HAD TO SELL MY STOCKS OVER THE PHONE WHICH NEVER WENT THROUGH.

RECENTLY HAD TO CHECK AYLA RE-COUP A FINANCIAL FORENSIC COMPANY ONLINE BEFORE I COULD GET BACK ALL MY MONEY BACK FROM THIS CON ARTISTS. I WONDER WHAT THE FCA IS DOING ABOUT THIS, THIS MENACE NEEDS TO BE STOPPED

Shambolic stuff really. Have submitted another transfer request in December since Degiro don't take transfers anymore from ITI due to them not matching at the same time.

I've sent a few warning emails today and complained to the FCA. Will keep this updated.

I am part of the enforced share dealing account transfer from SCS to this supposedly safe company. At their own instigation, I have been trying to transfer cash and shares since early September 2022 to another broker. They did acknowledge my transfer request on the 28th September 22 and I am still trying to get completion. After many phone calls and emails, I am getting nowhere, so I today complained to FCA! as I consider them a poor company to deal with.

Similar recent experience as others here. I was informed that ITI were exiting from the retail market and they provided options to sell my existing portfolio. I was asked to contact their dealing desk and then complete a withdrawal form. No information on my account or proceeds from the sale have been provided to me and I now cannot access my usual account online as the sign in link on their webpage portal appears to be removed. I can only say this is ongoing stress since transferring assets from SVS. ITI have to confirm the final closure of all accounts with the owners before they just walk away. This will be reported if not addressed and assets returned.

Like many other one star users, I was transferred to ITI capital from SVS securities. It has been a shambles from the beginning and I really don't think they were capable of taking on the SVS customers which does rather raise issues with that process. In any case, it looks like I'm one of the lucky ones to have had my securities transferred to my new broker, but my cash balance remains with ITI and despite chasing many times it has not yet been transferred. I have little confidence of getting this money back, but I have complained the FOS. Suggest anyone with similar issues does the same and get this lot under the spotlight

EX SVS client. As instructed in August I sold all my shares and as they were AIM shares I had to go through their dealing desk to sell. The proceeds never went as cash to my account. Repeated phone calls failed but 3 times I got through to be told someone was out of the office and would call me back. Never got a call back. Have sent 2 withdrawal requests, ne reply, no money. Basically they are thieves who are stealing everyone´s money. I will be getting in touch with the FCA and the Financial services ombudsman. I will also try the fraud office at the police.

I do not know what has happend to my investment. My request to have my share transfered to a new broker since 6 months is ignored, i cannot get in touch with any useful,responsible person at ITI. Every time I call customer service,i have been told , some one will look at the problem, however, the problem remains unresolved. Now I have a message from them saying they have decommissioned thier platform for private clients business. I have filed a complaint to FCA and waiting to hear from them. My experience with this company has been appualing.

I wrote the review below, and to give hope to all the anxious clients who have posted their concerns, I thought it only fair to mention that I have finally received all my funds on 11/01/23. I trust and hope all here will also get some satisfaction very soon.

Very disappointed and frankly getting more worried with every passing day. I too have sold all shares as was requested for the onboarding clients by end August. I have phoned and emailed multiple times. I was told there was a problem with my bank, then a problem with Eur transfers, but stg was ok. I gave a stg account and now no response to emails. Is there something I dont know? Will I ever get the money back? Very worried now.

Appalling company. They are essentially thieves. Have been trying to withdraw my funds for over two months and keep getting palmed off with “we are investigating”. Totally unacceptable. Avoid at all costs.

Forced into this company from SVS after FCA & the liquidator decided this was the best deal for SVS customers - hopefully they both feel ashamed of this decision as the transfer was a shambles of the highest incompetence with issues that were inevitable & foreseeable from the most basic fact finding investigation.
Took them to the ombudsman after months of being ignored & unable to get into my account. Ombudsman took over 18 months before looking into the case & finding against ITI.
WARNING - do not send them the data they request concerning bank statements etc over unsecure e-mail, this practice of theirs is dodgy beyond belief & can easily be intercepted. Please at least encrypt your message.
I'm also sure that the huge amount of spam messages & fraudulent e-mail scams I am being sent since engaging with ITI & confirming my e-mail details are coincidental...
Currently failing to pay compensation awarded by the ombudsman, I wonder if they are going to ignore the requirement to pay given their removal from the UK retail client business market.