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Iris & Nora is an online boutique for women who believe comfort and style belong together. We curate elegant dresses and sandals made with quality and intention, the kind of pieces you reach for again and again. Easy to shop, welcoming in sizing, and fairly priced, with a customer care team that answers within 24 hours and always tries to make things right. We're so glad you found us.
Stany Zjednoczone
3,4
14 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 40% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ordered the blue and cream blouses planning to keep whichever I liked more... kept both. The colors are pretty in person and the buttons feel securely attached. Had to ask customer service where to find the tracking number and they sent it over that afternoon. Nothing fancy about the packaging, just neatly folded tops in separate bags. They arrived a day before the estimated date.
I waited almost 4 weeks for these overalls I am Very disappointed and upset they are Nothing like what was advertised on FB ! What A Scam !🤬They are made in CHINA and it shows
The items I ordered overalls are very poor quality and not as advertised. I ordered 1 size smaller (small) that the website recommended (medium)and they are still too large. I ask for a return and refund and the response was to pay more shipping and order something else and kerp the merchandise (what Am I going to do with this). No not going to spend anymore money on their website. The website claims its a online boutique from Austiin TX. But than it shipped international. Now they claim it will be too expensive to ship back to China, where they did not disclose it was coming from there.
This a a fraudulent and deceptive business do not buy from there!!!
Love the relaxed shape and chunky stitching. Support answered my care question, and shipping was on time. Basic packaging, but everything arrived clean and dry.
I wanted something for dinner out that didn’t feel overly dressy. This dress from the online shop turned out to be a good choice. The waist sits comfortably, the skirt moves nicely, and the lining doesn’t bunch up. I emailed a question about the measurements and got a useful response the next morning. Shipping took eight days, which was within the estimate. It came folded in a simple protective bag and needed a little steaming.
My order took upwards of a month to arrive. One reason for the delay was for a quality control check. I can’t imagine that what I received was after a quality check!
I ordered a grey jumpsuit. It is brown. The material feels almost like plastic and the fit is awful.
Customer service has responded promptly to my three emails. However, the BEST option when I said I wanted to return it and get a refund was to pay another $9.95 for S & H for my new item which I would get a “credit” for (at 30% of what I already spent).
Nope. Not spending another dime. The fact that I would have to spend upwards of nearly $30 to return it to China and this could take weeks and even more issues…hard lesson learned. More shopping locally for me vs. shopping for “deals” online.
cute top soft fabric and the seams look good customer service helped with sizing and it showed up in a week neatly packed
The product I received was extremely low quality not at all what I was expecting. their return process for a full refund makes me ship it to China so they are obviously not located in Austin, Texas, as they say on the website. I did not want to do an exchange for an additional $9.95 of shipping to get another cheap product which was one option. The second option was to receive a 30% refund which I chose and donate the item to charity. getting a full refund seemed impossible because it would have to be shipped by me to China. I’m a very unsatisfied customer. Do not buy from this website.
Odpowiedź od Iris & Nora
Thank you for taking the time to share this, and we apologize it fell short. We would really like to put it right. Please send us the details at irisandnora-austin.com/pages/feedback and we will look into it right away.
I ordered overalls from Iris & Nora. They did not fit & fabric was silky, awful for overalls. I requested refund immediately. They offered me other options. For a full refund I had to return to China & it is expensive and takes a long time. They push you getting a 30% refund & keeping item. So i get $15 and keep a crappy outfit to donate. They are not worth ordering from.
Odpowiedź od Iris & Nora
Thank you for taking the time to share this, and we apologize it fell short. We would really like to put it right. Please send us the details at irisandnora-austin.com/pages/feedback and we will look into it right away.
This was a gift and she loved it just as we loved the other 2 we bought for ourselves,
Odpowiedź od Iris & Nora
Thank you so much, Becky. We love hearing it was such a hit as a gift, and that you have come back to it more than once for yourself too. Enjoy.
Delivery was slow. The dress is cool against the summer heat. The material is thin and I will want to wear a slip under it. It is very comfortable.
Odpowiedź od Iris & Nora
Thank you, Gail. We're so glad the dress has kept you cool through the summer heat and that you're finding it comfortable to wear. Enjoy.
These items are cute but the fabric they are made of are not what I expected. Fit was good and colors are vibrant as shown.
Odpowiedź od Iris & Nora
Thank you, JoLynn. We're delighted the fit was so good and that the colors came through just as vibrant as shown. Enjoy.
Was wondering how it would look since oversized, but received many compliments when I wore it. My husband loved it. You should know I am 75
Odpowiedź od Iris & Nora
Thank you, Peggy. We love that it won over so many compliments, and hearing your husband loved it too is wonderful. Enjoy wearing it.
Odpowiedź od Iris & Nora
Thank you, Patty. We're so pleased you found everything easy and our team helpful. Enjoy.
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