Invision Technology Recenzje 

1330
•
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

This TV wall bracket is superb. Low profile when retracted, very well engineered and sturdy when expanded, fixings supplied give a very secure hold to the wall, and to the rear of the TV. It’s a two m... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Anne from Customer Care is amazing in her advice - she really does know her (Tv Bracket) onions! I had a fairly complicated tv frame issue with a big heavy non-VESA Sony Bravia. She advised which t... Zobacz więcej

Oceniono na 5 z 5

Brilliant product. Finally installed the Invision cantilever wall bracket. From opening the box you could see it was a quality engineered product, and a lot of thought went into the design, producti... Zobacz więcej

Oceniono na 5 z 5

Great TV bracket product at decent price. I've bought a few invision brackets now for myself and family. What makes me return has been the great customer support, UK based, was able to get someone o... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep AGD

Napisane przez firmę

At Invision our philosophy is very simple – Expertly engineered products alongside world class customer support. Every mount, monitor arm and TV stand is put through its paces by our excellent product development team and tested extensively until it hits our store. Our products are made for strength, durability and style and our excellent product reviews mean that you can be safe in the knowledge that your screen is in safe hands with Invision.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(1330)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

Napisz recenzję
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Oceniono na 5 z 5

The customer service is amazing.

The customer service is amazing.
So helpful and understanding.

3 lutego 2025
Opinia niezależna
Logo Invision Technology

Odpowiedź od Invision Technology

Good afternoon, Thank you for your review and we appreciate your comments. We were happy to help with the parts for your monitor arm and if you have any further questions, just let us know. Regards, Anne - Customer Care.

Oceniono na 5 z 5

Easy way to order a wall TV bracket.

Initially I was unsure of what I needed because of the layout and distance measurements of the mounting holes on the rear of TV. I went onto their website there's an option to select your TV, which I did. This automatically took me to a page of a multitude of brackets. I selected one, it confirmed that it fitted my TV, I paid for it at 15:15 it arrived the following day at around midday. Faultless from start to finish. I just hope the TV gets mounted as easily as getting the bracket was.

28 lutego 2025
Opinia niezależna
Logo Invision Technology

Odpowiedź od Invision Technology

Hi Andrew, Thanks for sharing your experience of purchasing one of our products and we are always available both before and after your purchase to answer any questions you may have. I hope you will consider us for other products in the future. Regards, Anne - Customer Care.

Oceniono na 5 z 5

Selten so guten Support gesehen

Die Halterung war zwar für meinen Tisch ungeeignet, jedoch wurde mir trotzdem kulanterweise der Kaufpreis rückerstattet, obwohl ICH die Rückgabefrist nicht eingehalten habe. Top Support!!!!!!!!

30 grudnia 2024
Opinia niezależna
Logo Invision Technology

Odpowiedź od Invision Technology

Hallo Sven,

Vielen Dank für Ihre Bewertung. Wir sind sehr enttäuscht, dass Amazon uns nicht unterstützt und seine Rückgabebedingungen nicht erweitert hat.

Obwohl das Problem außerhalb unserer Kontrolle lag, hoffen wir, dass die von uns bereitgestellte Lösung Ihnen geholfen hat.

Wenn wir sonst noch etwas tun können, um Ihre Zufriedenheit zu gewährleisten, zögern Sie bitte nicht, uns zu fragen.

Mit freundlichen Grüßen

Victoria
Invision Customer Care

Oceniono na 5 z 5

This is my first time leaving a review

This is my first time leaving a review, for anything, ever. But I feel compelled to do so because Victoria from Invision's Customer Support Team was so kind and thorough in helping to solve my problem. Thank you, Victoria, for your help, I hope the team at Invision realizes what a fantastic employee they have.

18 lutego 2025
Oceniono na 1 z 5

Qualité pire que nul

Qualité pire que nul, du jamais vu ! Les visses se sont cassé a peine vissées dans les trous, ce qui rend le bras et l'ecran inutilisable ! Je deconseille a tous !

7 lutego 2025
Opinia niezależna
Logo Invision Technology

Odpowiedź od Invision Technology

Bonjour Étienne,

Merci pour votre avis et pour nous avoir contactés directement. Je souhaitais simplement faire suite à notre précédent échange, car il semble que nous n'ayons reçu aucune réponse.

Les boulons ou les vis ont tendance à casser uniquement s'ils sont de mauvaise taille ou si le couple de serrage est trop élevé, et cela ne dépend pas de leur qualité. Afin que je puisse vous aider et vous guider, pourriez-vous décrire ce qui s'est passé à ce moment-là, ainsi que la marque et le modèle de la tablette ?

Il existe également différentes techniques de démontage de boulons ou kits d'extraction, et il est souvent préférable de faire appel à une personne expérimentée pour éviter de risquer davantage de dommages. Nous espérons que le remboursement intégral que nous vous avons accordé contribuera à couvrir les frais.

Bien que les erreurs d'installation soient totalement indépendantes de notre volonté, nous sommes très compréhensifs face à cette situation frustrante et ferons toujours de notre mieux pour vous guider et vous aider.

Mon objectif est toujours que vous soyez entièrement satisfait de votre achat. Si vous pensez pouvoir faire quoi que ce soit d'autre pour garantir ce résultat, n'hésitez pas à me le demander.

Cordialement,

Victoria
Invision Customer Care


Oceniono na 5 z 5

Fantastic Customer Service

I recently ordered Invisions MX450 monitor arm for my Alienware 32" Gaming Monitor.
I read on social media that the Vesa mounting on this monitor may need an adaptor to get the mounting to fit correctly (all Vesa mounts).
I emailed Invision who promptly suggested a solution and then dispatched me the screws & spacers the same day via Royal Mail.
Not only is the product more than fit for purpose, their customer service and support is exemplary

6 lutego 2025
Opinia niezależna
Logo Invision Technology

Odpowiedź od Invision Technology

Good afternoon, Thanks so much for your review. It is very much appreciated and it's great to know we were able to resolve your query. If we can help with anything else in the future, please just let us know. Regards, Anne - Customer Care.

Oceniono na 5 z 5

Thanks Victoria!

Victoria helped me out get an MX200 after purchasing on Amazon the MX400 with a defective tilting mechanism on one of the arms. Amazon customer support only offered a full refund and did not guarantee me not getting a defective item if I reorder. Invision customer service really went above and beyond and pulled through for me with a full MX200. Thank you for all your support and patience.

3 lutego 2025
Opinia niezależna
Logo Invision Technology

Odpowiedź od Invision Technology

Hi Adnan, Thanks so much for your fantastic review and I have passed your comments on to Victoria (our star on all things technical!) Anything else we can help with, please just get in touch. Regards, Anne - Customer Care.

Oceniono na 5 z 5

Good product, but EXCELLENT customer service!

I received an Invision product as a Christmas Gift and although it was perfect, I had a problem specific to my desk rather than the product. Upon reaching out, they did everything in their power to help and truly went above and beyond. The best customer service I've probably ever received and a great product as well. Would highly recommend this company and will do so to friends and family.

3 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Brilliant product

Brilliant product. Finally installed the Invision cantilever wall bracket.
From opening the box you could see it was a quality engineered product, and a lot of thought went into the design, production and finish. (the spirit level included was a nice touch, as well as all the bolts/spacers you would need for different TV's) The instructions were easy to follow ( A sheet showing larger diagrams would have helped). Delivery was spot on as well. Would highly recommend

11 grudnia 2024
Oceniono na 5 z 5

Quality built components with THE BEST…

Quality built components with THE BEST CUSTOMER SERVICE I've ever experienced!!!

I had an issue due to moving my office desk and needed to change my dual monitor stand, to 2 separate stands to help align the desktops better.
I enquired about purchasing just the stand plates as I already owned the arms and clamps.

I reached out to the customer care team on the off chance they might be able to help resolve this. As I could not see it on Invisions website.

They were more than just helpful as they communicated very well.
And not only responded quicker than I could reply.
But helped rush the two separate stands out to me just as promptly.

This is hands down the best customer service I've experienced from any company.

And am extremely pleased with the way my new set up looks.
5 Stars!!!

17 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Very customer oriented

After contacting Invision regarding a dual monitorarm that was purchased on Amazon, I was immediately supported and received many different solutions for my issue. The person who kindly supported me, organised an extra equipment for me to extend my desk setup. This made a replacement obsolete, win-win.

Thanks Invision!

22 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Lost items

Emailed customer service about some parts I had lost and they post out replacements as a good will gesture. Great service.

10 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Thank you Invision

Needed help with an issue I had so spoke to the person on the phone who was extremely helpful and they asked me to email over the issue which I did.

They responded very quickly and gave a very succinct answer and that’s when I discovered it was me not reading the instructions clearly enough but excellent customer service.

7 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Extremely helpful company.

The Invision stand I chose was for a larger tv than the one I wanted it for as it had to be stable enough to move over thick carpet. The brackets supplied were too large and stuck out behind the tv which looked odd.
The company went to so much trouble to choose and send brackets compatible with my tv.
The stand is excellent quality and has been a lifesaver for me on two occasions when the tv had to be moved out of the way quickly. I could roll it away easily whereas it is far too heavy for me to lift.
Thank you Invision for going out of your way to help.

3 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Extra Mile

Company went above and beyond to help me solve the issues I was having. Very fast replies as well.

6 grudnia 2024
Opinia niezależna

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