Inventor Smart Care Recenzje 144

Wynik TrustScore: 3 na 5

3,0

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Oceniono na 3 z 5

Whilst one of my cats really enjoys biting the yellow dental wand for his teeth, I've been at a loss to understand how I get the toothpaste into the dental wand. However, I've just read the instructio... Zobacz więcej

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Oceniono na 1 z 5

BEWARE! My cats were not particularly interested in the wand, but one of them did manage to get hold of the rubber tube when I wasn't looking (I had put it back in the box, but clearly not well enough... Zobacz więcej

Oceniono na 3 z 5

The idea is great but my cat with dental issues won't put the yellow 'brush' in her mouth so it isn't helping. She loves the green toy but that doesn't help her teeth! My other cat broke the thread on... Zobacz więcej

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Oceniono na 4 z 5

The cats liked the toy and played with it while it was attached to the wand. They don't bite / chew it much though, so I'm not sold on its benefits for cleaning their teeth - I had to wash all of the... Zobacz więcej

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Napisane przez firmę

The stress-free way to brush cat's teeth. We engage your cat's instincts to hunt to drive the experience of brushing their teeth. This ensures cooperation from the cat and more importantly it improves the bond between you and your cat.


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3,0

Średnia

Wynik TrustScore: 3 na 5

144 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 77% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Oceniono na 2 z 5

My cat didn't like the chew stick

My cat didn't like the chew stick. Probably the texture as she is twelve years old. She gets her plaque reduction from specialised dry kibble. The only thing she enjoyed was the catnio

20 października 2025
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Odpowiedź od Inventor Smart Care

Good Afternoon, Vivian.

Thank you for taking the time to share your feedback.

I am sorry to hear your cat hasn't taken to the dental wand.

We do offer a 120-day money-back guarantee once you have tried the product with your cat for at least 60 days from your order date, which I can see was fairly recently.

Our manual includes tips to help your cat take to the product, this is the link:

https://www.inventorcat.co.uk/manual

But if you are still having issues please do reach out to us via email, meow@inventorcat.co.uk for further assistance.

Oceniono na 5 z 5

Works with my cat not against him

I bought this with the goal of making a necessary evil (in my cats eyes), more enjoyable and to encourage him to be able to make his own choice for cooperative care. So far he's happy to play and gently bite, so we're working on getting the bite grip there! It's refreshing to see a product which sees the importance of dental care for cats, whilst also appreciating it's not something many people (or cats) enjoy and actually do! Some fussier cats like my boy may take a while to get used to the texture, but he's already responding to it far better than he ever did with a conventional toothbrush!

If there was an option for a slightly softer 'starter' brush, that may be good to encourage the bite and make the introduction stage easier!

21 października 2025
Opinia niezależna
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Odpowiedź od Inventor Smart Care

Thank you so much for taking the time to review the dental wand, I am so glad to hear it is helping your cat!

Oceniono na 5 z 5

Great quality but

Great quality, great product, but pretty expensive even more in combination with additional customs payments because delivery is from UK

8 września 2025
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Odpowiedź od Inventor Smart Care

Thank you so much for your kind words and feedback!

We’re thrilled to hear you love the quality and our products.

We completely understand your point about customs fees — it’s something we’re actively working on.

Our aim is to have international distribution centres in the future to make global delivery faster and more affordable for our customers.

We really appreciate your support as we grow!

Oceniono na 5 z 5

This is an excellent product

This is an excellent product. My cats took to playing with it straight away.

3 września 2025
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Odpowiedź od Inventor Smart Care

Thank you so much for your kind review,we are so pleased to hear your cats are enjoying the product!

Oceniono na 5 z 5

Cat loves it

Cat loves it, arrived when we expected it to and much easier than fighting with him to brush his teeth!

18 września 2025
Opinia niezależna
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Odpowiedź od Inventor Smart Care

Thank you for taking the time to write this review, it is very much appreciated!

Oceniono na 1 z 5

poor customer service

Beryl poor customer service. No telephone numbers etc. Hard to contact re duplicate order etc. Poor communications. I wentbto cat show and the talk said entirely different things to the instruction sent

3 września 2025
Oceniono na 1 z 5

Item did not arrive

Item did not arrive. Their email stated Royal Mail but the tracking took me to Evri. I have had an awful experience with Evri before. Awaiting response from Inventorcat.

17 września 2025
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Odpowiedź od Inventor Smart Care

Hello Eileen, Thank you for your feedback and for bringing this to our attention. We’re sorry for any confusion caused regarding the courier details, and we completely understand your concern, given your past experiences.

I’m pleased to see that your order has now been delivered upon checking the tracking and have emailed you back regarding this issue, but if you have any further issues or questions, please don’t hesitate to get in touch with us directly—we’re always happy to help.

Oceniono na 5 z 5

Thank you for being wonderful and…

Thank you for being wonderful and supporting me when my cats tangled up the wire after only one day and providing a replacement. I have purchased extra yellow teeth toys for them to enjoy chewing.

Amazing company and 5star service. Would recommend to anyone with a cat or pet with dental needs.

29 lipca 2025
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Odpowiedź od Inventor Smart Care

Thank you so much for taking the time to leave this lovely review!

Oceniono na 1 z 5

Absolutely no customer service

I'm convinced that these people have gotten quite big quite quickly. I emailed them days ago and have had no reply. I am seriously struggling to even find a phone number and the number I did just call against their address in Basingstoke is a completely different company! I have spoken to a lady there in the past who was very friendly and helpful but reading some of the reviews I think I'll duck

25 lipca 2025
Opinia niezależna
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Odpowiedź od Inventor Smart Care

Hi Kay, Thank you for taking the time to share your feedback. I’m sorry to hear about your recent experience – that’s certainly not the level of service we want to deliver, and I completely understand how frustrating it must be when you can’t get through or don’t receive a reply as quickly as expected. We have replied to your email and you have been added to The Cat Clubhouse, please let us know if you need any further help.

Oceniono na 5 z 5

Very good experience

I bought the dental wand for my cat. It was on pre order so there was a bit of a wait. But the company replied promptly to my email and kept me informed. Unfortunately when the wand arrived it was not suitable for my cat and I had to return it. True to their word I was given a refund straight away. Dealing with this company was a pleasure and I wish them every success in what they are doing!

3 lipca 2025
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Odpowiedź od Inventor Smart Care

Thank you for taking the time to leave this review. I am sorry the product wasn't for your cat and thank you for your kind wishes.

Oceniono na 5 z 5

Brushing is a treat.

I would never be able to get a brush into my cat's mouth to clean her teeth. Then I saw the Dentol wand advertised, and it looked easy enough so I thought I would give it a go. Well, let me say it was easy enough. I watched the short video and then introduced my cat to it. She loves it. She thinks she is getting a treat and I know I'm helping her teeth. Win-win.

3 lipca 2025
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Odpowiedź od Inventor Smart Care

Thank you so much for your review!

Oceniono na 1 z 5

I thought it would be the answer

I thought it would be the answer - but no, she wasn't interested. We tried- sorry!

3 lipca 2025
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Odpowiedź od Inventor Smart Care

Hello. Please feel free to get in touch with us via meow@inventorcat.co.uk if we can be of any assistance in helping your cat.

Oceniono na 3 z 5

My cat just doesn't care

My cat just doesn't care. I got a little sniff and that's it.
It's suuuper hard to squish, I think its probably too hard for my older cat even if he did pay any attention to it.
I followed the videos, added his favourite stinky paste and he just didn't care.
It's a bit of a waste of money sadly and I'll have to go back to the tooth brushing fight.

The packaging is cute enough, it was well wrapped. It did take a really long time to get delivered but I was informed throughout the process.

3 lipca 2025
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Odpowiedź od Inventor Smart Care

We have a 120-day return policy, which means you have 120 days after receiving your item to request a return if your cat will not take to the item.

You are eligible for a 100% refund on the item cost if, after consistently trying to use the Dental Wand throughout the 120-day period (minimum of 60 days), your cat has not bitten it.

To be eligible for the money-back guarantee, you must:

Follow the instructions provided in the manual

Contact us at meow@inventorcat.co.uk for help before requesting the return

Please email us if we can be of anymore help

Oceniono na 1 z 5

Great idea but my 2 cats will not go…

Great idea but my 2 cats will not go near it!

3 lipca 2025
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Odpowiedź od Inventor Smart Care

We have a 120-day return policy, which means you have 120 days after receiving your item to request a return if your cat will not take to the item.

You are eligible for a 100% refund on the item cost if, after consistently trying to use the Dental Wand throughout the 120-day period (minimum of 60 days), your cat has not bitten it.

To be eligible for the money-back guarantee, you must:

Follow the instructions provided in the manual

Contact us at meow@inventorcat.co.uk for help before requesting the return

Please email us if we can be of anymore help

Oceniono na 1 z 5

Ordered 7 weeks ago & so emailed to…

Ordered 7 weeks ago & so emailed to cancel order - miraculously told it had been dispatched & advised to send back when delivered. Now looking at how to return.

3 lipca 2025
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Odpowiedź od Inventor Smart Care

Hello Elizabeth, if you need further assistance please email us again. You should have received a returns sticker in the box you can use to send back to us.

Oceniono na 5 z 5

Brilliant

Brilliant! My cat Nick loves the cat friendly toothbrush. He particulars likes the feather on it.

3 lipca 2025
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Odpowiedź od Inventor Smart Care

Thank you so much for taking the time to leave your review. I am glad Nick loves it!

Oceniono na 5 z 5

Thank you for this wonderful invention

Thank you for this wonderful invention. I have had trouble with my cats and teeth brushing. It is definitely not easy.

This has helped my cats associate teeth cleaning with play and actually not run away.

Thank you.

10 lipca 2025
Opinia niezależna
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Odpowiedź od Inventor Smart Care

Thank you so much for taking the time to share this with us! Dawn

Oceniono na 4 z 5

Aks for the sensitive version: was good till they changed the material for the replacements

Update 1/7/2025:
They kindly sent me one of the original ones with the softer rubber. If your cat is a senior or has sensitive teeth then make a note when ordering and they'll send you the softer one.

Original review:
Using just the yellow attachment I initially had a lot of success with this, both cats love the toothpaste gel I got and would love chewing on it to squeeze it out. Eventually it however split which was fine/expected as we'd got a few months use out of it.

I then ordered a replacement dental attachment (the spikey yellow thing) and unfortunately it is made of a different material to the original: it's far far harder and more rigid, the cats biting on it doesn't make any gel come out of it whatsoever. I hoped it'd soften up but this hasn't been the case. I can barely even squeeze any out using all my force so it's now redundant.

11 czerwca 2025
Opinia niezależna
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Odpowiedź od Inventor Smart Care

Hello Alastair, Please can you email meow@inventorcat.co.uk and we can help you with your issue. Kind Regards, Dawn

03.07.2025 - Thank you for taking the time to update your review, I am glad we could help you with your issue. Kind Regards, Dawn

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