Intus Lettings Recenzje 

41
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Can’t recommend highly enough. Professional, supportive, responsive and a joy to work with. As an inexperienced landlord all the team at Intus have been a Godsend.

Oceniono na 1 z 5

I had a bad experience with Intus lettings Manchester breach. I and my family saw hail in the apartment I rented from Intus. The heating of apartment was bad and beyond repair. They were aware o... Zobacz więcej

Oceniono na 5 z 5

Intus have been great and the service Laura provided in particular has been fantastic. Laura has always been really prompt to reply to e-mails, got us into our flat really quickly efficiently and pick... Zobacz więcej

Oceniono na 5 z 5

I would absolutely recommend Intus. Their entire process has been nothing short of exceptional. Special shout out to Katina, who's just an absolute superstar. She's super helpful, friendly and really... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja nieruchomości
  2. Biuro nieruchomości
  3. Firma zarządzająca nieruchomościami
  4. Pośrednik w obrocie nieruchomościami
  5. Agencja pośrednictwa w wynajmie nieruchomości

Napisane przez firmę

At Intus Lettings, we are dedicated to providing you with the best possible lettings experience whether you're a tenant or a landlord. Not only do we pride ourselves at being able to find the perfect fit for each tenant, but we also know what it takes to ensure that all tenants, landlords and even homes are always taken care of.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

41 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(41)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I was very happy to deal with Laura

I was very happy to deal with Laura, she helped me to move to a very comfortable apartment, she was flexible in dealing, patient, welcoming inquiries and very friendly.
And she explained to me everything related to the contract and the apartment
Thank you, Laura.

29 marca 2023
Opinia niezależna
Oceniono na 3 z 5

Upsetting Move in experience, but great assistance!

Laura is an absolute GEM and a credit to the company. She made my whole process smooth & easy here in Manchester.

I have had a lot of hiccups with my move and very unhappy with the state the new build apartment is in as I was the first tenant to live there.

Intus Lettings are quick and efficient when it comes to email and what’s app responses.

24 lutego 2023
Opinia niezależna
Oceniono na 1 z 5

TENANTS ARE REGARDED AS NUMBERS(£££) OTHER THAN PEOPLE

The management of the property I stayed in in Sheffied consider it’s tenants as numbers(££) other than people.paid premium for a one bedroom apartment in the heart of Sheffied.but unfortunately had to move to another city.was made to pay a huge fine as much as 1month rent even after I offered to have the tenancy agreement transferred.The house was put up for rent on the market and was marked up by £50. They Had prospective members of the public come view the apartment while I was still in there and within a week it was rented even with the mark up.I was glad I could help by providing unhindered access to the property and left it In prestige condition.fast forward to me getting back my deposit after I voluntarily asked the agency to get thier own cleaning team and paid a premium of about £115 as I was told it would be “DEEP CLEANING “..woke up to an email to say I left the apartment in a disappointing state hence I would be charged an extra £300 for damages.I won’t stand for that as I believe this is day light robbery wanting to fleece me of my deposit after you had successfully rented the apartment with a good mark up and turn around to say I left the house in a deplorable state an apartment that was taken off the market a week after it was listed with successful multiple viewings and no complaints from the team during viewings???please guys be careful while dealing with this Company.I won’t take this day light robbery laying down hence I am advising members of the public always use the carrot and stick approach dealing with these guys else you would be taken for a ride.I would keep you guys posted as things unfold

2 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Friendly, personal and professional service!

Review based on the Sheffield branch - I'm extremely pleased with how everything has gone with a new apartment let. So far I've only dealt with a single person at Intus, and the service from start to finish has been great. Thanks Dayna for being so responsive and helpful with the process. Looking forward to my move date! :)

5 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

Wonderful helpful staff

Wonderful helpful staff. I sold my buy-to-let property and even though I would no longer be using them, they still went above and beyond to help me with all the documents

10 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

The Team at Intus were very helpful

The Team at Intus were very helpful. We had been waitung for action from another agent for 12 months, but Intus took over and found a tenant withing a hort time. They are all friendly, helful and efficient.

31 października 2022
Opinia niezależna
Oceniono na 5 z 5

I highly recommend Intus

I highly recommend Intus. A very special thanks to Laura Correia, who was our agent. Laura helped us move from NI to Manchester very rapidly and always met our needs. The apartment is beautiful and very well situated.

13 września 2022
Opinia niezależna
Oceniono na 5 z 5

Great Service from Intus Lettings

Intus have been fantastic at helping to furnish and then let 2 apartments for us in Manchester. In both cases they acted promptly, thoroughly reviewed tenants and most importantly had them furnished and let within a very short period. I would in particular recommend Katrina Scadding for her amazing service.

15 października 2022
Opinia niezależna
Oceniono na 5 z 5

All-round very good service

All-round very good service, helpful, quick to reply, easy and streamlined processes.

20 września 2022
Opinia niezależna
Logo Intus Lettings

Odpowiedź od Intus Lettings

Thank you Tony for your extremely kind review.

Oceniono na 5 z 5

Really helpful

Really helpful all the way through our moving process

9 września 2022
Opinia niezależna
Logo Intus Lettings

Odpowiedź od Intus Lettings

Thank you for that kind review Rebecca.

Oceniono na 5 z 5

Very helpful staff

Very helpful staff. Katrina was loads of help in setting us up and getting back to us about the apartment.

12 września 2022
Opinia niezależna
Logo Intus Lettings

Odpowiedź od Intus Lettings

Thank you for that lovely review Skye, we hope you are very happy in your new home.

Oceniono na 5 z 5

phenomenal…

Laura and the team from Intus Letting were phenomenal!!

Thank you all for being so efficient and on the ball!!!

15 czerwca 2022
Opinia niezależna
Logo Intus Lettings

Odpowiedź od Intus Lettings

Thank you for your kind review Natalie, it has been a pleasure to be able to assist you.

Oceniono na 1 z 5

Very disappointed and out of pocket

We used this agent for a managed service on our property. You can note that the first bullet point on the website under the managed service section states that - "A thorough check out process is conducted, noting meter readings" - This was not done by them when our tenant moved out and we were not informed that it hadn't been done (if we had been informed we could have done it ourselves). As the utility company had been under estimating our tenants meter readings and the correct final readings were never provided, the utility company are charging me for this huge discrepancy.
I have contacted the office about this but they've stated that although it is on the website that they will take the meter readings, it is not in the actual contract, so we cannot hold them to account. I have a complaint lodged with them.
The tenant was extremely difficult from the beginning, falling behind within the first few months, not allowing access to the property, stopping payment altogether and finally leaving the property with extensive damage. All of this despite the checks done by the agency. This makes this additional large expense even more difficult to take.
If I was looking for an agent to act for me again, I would go for one I could trust to follow through on the services they advertise on their website.

30 maja 2022
Opinia niezależna
Logo Intus Lettings

Odpowiedź od Intus Lettings

Dear Rachel,

We are extremely sorry that the end of this tenancy has resulted in such a difficult situation, more so because we have enjoyed a successful working relationship with you for almost a decade.

Unfortunately, due to an administration error by a staff member that is no longer employed by the company, the meter reading for the electricity at your property was not entered at the end of the tenancy, leading the service provider to provide an estimated reading. Unusually in this case, the electricity company is pursuing you (the landlord) for the unpaid bill, and not the tenant, which is not correct.

We have encountered similar situations before with other tenancies, whereby we have not been physically able to access a property or meter to take an end of tenancy reading. In all of these previous cases, and as is standard practice, we have provided the energy provider with official confirmation of the tenant’s check-out date, at which point they have then pursued the tenant for that portion of the bill. The provider will then typically re-calculate the bill on a standing charge to the landlord after the check-out date, until the next tenant moves in.

We are very sorry that you are having to deal with this situation, but the current issue is with the service provider, and not Intus Lettings. We are more than happy to re-send all of the relevant documents to them on your behalf and confirm that you are only liable from the date of check-out.

Regards, Intus Lettings

Oceniono na 5 z 5

Brilliant service

Moving can be very stressful but Katrina was very helpful and made the process of moving into the new property so smooth for me and my partner. Could not have done anything more, brilliant service

7 kwietnia 2022
Opinia niezależna
Logo Intus Lettings

Odpowiedź od Intus Lettings

Thank you for your extremely kind review. Your comments have been passed on to Katrina and we hope you enjoy your new home.

Oceniono na 5 z 5

Within 24 hours of Katrina visiting…

Within 24 hours of Katrina visiting property a tenant was found and everything went ahead without delay

16 lutego 2022
Opinia niezależna
Logo Intus Lettings

Odpowiedź od Intus Lettings

Thank you for that positive review Sue. It has been a pleasure working with you.

Oceniono na 5 z 5

5 stars!

Would recommend intus lettings to anyone, Sarah was so so helpful and got me moved into my flat in less than a week. Really friendly and professional.

10 lutego 2022
Opinia niezależna
Logo Intus Lettings

Odpowiedź od Intus Lettings

That is lovely to hear Kim, thank you! Your comments have been passed across to Sarah who said it has been an absolute pleasure working with you. We hope you love your new home.

Oceniono na 5 z 5

Review for Katie Wood

Review for Katie Wood at Intus

Katie has restored our faith in the service we have received from Intus. We started with the lovely Simon Earles who sadly passed away. We were disappointed with the service we received immediately after that but hung on.
More recently Katie has managed our property in the same way Simon had. She is efficient and prompt- always keeping me up to date. The last tenants were difficult and uncooperative and she navigated their departure well.

My telephone conversations with Katie were always polite, helpful and informative. As we live so far away in Dorset, it is reassuring to know that Katie is looking after the property so well.

Katie went the extra mile and negotiated costs and hired the best contractors to renovate the property- saving us money. I would always recommend her.

Hilary Warren

22 grudnia 2021
Opinia niezależna
Logo Intus Lettings

Odpowiedź od Intus Lettings

Thank you Hilary for that extremely positive review! We are thrilled to hear that you are delighted with the service you have been receiving from Katie and we look forward to continuing to work with you.

Oceniono na 5 z 5

I would absolutely recommend Intus

I would absolutely recommend Intus. Their entire process has been nothing short of exceptional. Special shout out to Katina, who's just an absolute superstar. She's super helpful, friendly and really looked out for me when I had to move out early. I am very impressed and can safely say that this is one of the best agencies I have dealt with in Manchester.

29 września 2021
Opinia niezależna
Logo Intus Lettings

Odpowiedź od Intus Lettings

Thank you very much for your review and we are pleased that you are happy with the service you have received from the team.

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