I had a warranty claim that was handled differently than expected. First claim went well but was canceled within a few weeks, the reason given was that the product was on backorder or not available.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have never had a bad experience with Intex. Any problem I've ever had with their equipment they have taken care of with no problem. So far they have been easy to do business with so I will continue... Zobacz więcej
Reakcja na opinię
After six months, the pump on the twin mattress went out. Intex sent me a secondary pump to install myself. That pump did not work. I asked if they could send me a refund, but since it was purchased... Zobacz więcej
Reakcja na opinię
The pump that came with the above ground pool failed after about six months of use. After a two hour phone call of going through basic troubleshooting of the pump, they agreed to honor their warranty... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Intex Recreation Corp. is the exclusive authorized distributor of Intex products for retailers across North America. As a global leader in above-ground pools, air mattresses, and PVC inflatable products, Intex brings over 50 years of innovation and expertise to families worldwide. We are dedicated to delivering exceptional safety, quality, and value in every product we offer.
Dane kontaktowe
4001 Via Oro Ave, 90810, Long Beach, Stany Zjednoczone
- 1-310-549-8235
- https://intexcorp.com/support/
- intexcorp.com
4,0
Dobra
754 recenzji
Odpowiada na 98% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Intex SX 2100 control panel broken
I have an Intex SX2100 pump and sandfilter. The control panel buttons will not turn the pump on, I cant set the timer. It is dead. The control panel has a 4 prong plug that plugs into the pump wiring. Only two screws hold it in place on the cover. This is what the problem is. I contacted Intex about purchasing a replacement control panel. They said you have to buy the whole pump. For what is probably less than a $10 part they want me to spend $200 or more for a new pump. They would not work with me at all. Told me to basically have a nice day. I am done with Intex!
17 lutego 2026
Opinia niezależna
Our service was top notch.
Our service was top notch.
Very happy with the way our issues have been dealt with.
17 kwietnia 2026
Opinia niezależna
Terrible Warranty Policy
The pump that came with the above ground pool failed after about six months of use. After a two hour phone call of going through basic troubleshooting of the pump, they agreed to honor their warranty by sending a refurbished pump. Unfortunately, this refurbished pump also failed after about three months. Their company policy regarding refurbished items is that no warranty applies to any of their refurbished parts. Anyways, based on my experience, I am never buying an Intex product again since now I am stuck with an above ground pool, two broken pumps, and a torn pool cover to complete the package.
16 kwietnia 2025
Opinia niezależna
Odpowiedź od Intex - North America
It sounds like you have had a truly exhausting time trying to keep your pool running, and I am sincerely sorry for the frustration this has caused. I want to clear up a major misunderstanding regarding the parts you received because we actually do not use or keep any refurbished inventory. Every single product and part in our warehouse is brand new, so it is troubling to hear that your replacements failed so quickly. Being stuck with a pool you cannot use is the last thing we want for you.
We truly value you sharing these details about your experience and the long phone call you endured. Thank you for your directness. Hearing exactly where we let you down is essential for us to fix our service and improve how we support our customers.
Good service
After six months, the pump on the twin mattress went out. Intex sent me a secondary pump to install myself. That pump did not work. I asked if they could send me a refund, but since it was purchased through Amazon, they could not. They offered no other remedy, but when I asked if I could get a new mattress replacement, they agreed.
They sent me another brand new mattress within a reasonable amount of time. I’ve been very satisfied.
1 listopada 2025
Opinia niezależna
Odpowiedź od Intex - North America
It is wonderful to hear that your new mattress is working out well for you. I can certainly see how those first few steps were a bit of a headache, especially when that second pump didn't do the trick and the refund process felt stuck. We know it takes a lot of patience to troubleshoot parts before getting a full replacement, and I am glad we could eventually get a fresh bed out to you.
We are so grateful for your satisfaction now and for your willingness to share the full story of how we got there. Thank you for being honest about the hurdles you faced with the pump and the return policy. Your feedback is a huge help as we work to make our support process more straightforward for everyone.
I had a warranty claim that was handled…
I had a warranty claim that was handled differently than expected. First claim went well but was canceled within a few weeks, the reason given was that the product was on backorder or not available. I reached out to Intex and redid the warranty claim, and then received an email that the product was no longer available and Intex had chosen a replacement for me. When I contacted them once again I was told that they were shipping me the original product that I had purchased and requested as a replacement.
I received the correct product, but had a few hiccups along the way.
3 marca 2026
Opinia niezależna
Odpowiedź od Intex - North America
Hello, I am so glad to hear you finally received the correct product, though I am genuinely sorry for the confusing journey it took to get there. It sounds incredibly frustrating to deal with cancellations and conflicting information about what was actually heading your way. Navigating backorders and unexpected replacements is a lot to handle when you just want a working product.
We really appreciate you sticking with us through those hiccups. Thank you for being so open about your experience. Your honesty helps us pinpoint exactly where our communication tripped up so we can make things much smoother for the next person.
I was very dissatisfied with the…
I was very dissatisfied with the service I received I purchased it now mattress back in August of 2025 I had it for about a month when the middle of it bulged up in a bubble and the air would not stay I called the company I reported it I did everything that I was supposed to do to prove that I purchased it and that it was still under warranty through the company I was told that it would be replaced but I never received the replacement
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Intex - North America
Hello Tony, I am so sorry for the frustration this has caused. It sounds incredibly taxing to deal with a mattress bulging like that and then feeling like the promised replacement never arrived. I completely understand why you are feeling let down by the process.
Our records indicate the warranty process is currently incomplete because a detailed proof of purchase has not been provided yet. Please reach out to us so we can help you get that sorted and move this forward for you. Thank you for being so candid about your experience. Your bluntness is very helpful as it shows us exactly where we need to clarify our steps to better support our customers.
I was able with customer service…
I was able with customer service assistance to get the correct part ordered. But I was more than disappointed I was not able to return the part that was ordered wrong. Its a waste and unfortunate that the company did not budge to accept an unused product never used. Very disappointing.
18 marca 2026
Opinia niezależna
Odpowiedź od Intex - North America
I am so sorry to hear about the frustration regarding your return. It is great that our team helped you find the right part, but I completely understand why you feel disappointed about being stuck with the original item. Having an unused product go to waste is never the outcome we want for our customers.
I will certainly pass your comments along for review. We really value you speaking up about this. Feedback like yours is essential because it highlights exactly where we can improve our policies to better serve everyone.
Very responsive customer service
Very responsive customer service. My product was replaced with minimal effort on my part. Would recommend.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Intex - North America
I am so glad to hear that we could make the replacement process easy for you. We always aim to respect your time, so knowing that you had a smooth experience with our team really means a lot to us.
It is great to have your recommendation. We truly appreciate you choosing us and hope you enjoy your new product.
I bought an air mattress on Amazon by…
I bought an air mattress on Amazon by this brand. It deflated on the first use. I called the brand directly and needed a new mattress for my visiting guest. Customer service was excellent. They didn't even hesitate to replace it at no additional costs (which includes shipping) and it arrived very quickly. THANK YOU!
1 sierpnia 2025
Opinia niezależna
Odpowiedź od Intex - North America
It is so good to hear that we could help you out quickly. We know how stressful it can be when a guest is visiting and your gear does not work like it should, so I am glad our team was able to get that replacement to you without any extra costs or delays.
We are always here whenever you need us. Thank you so much for taking the time to share such a kind note about your experience.
I have never had a bad experience with…
I have never had a bad experience with Intex. Any problem I've ever had with their equipment they have taken care of with no problem. So far they have been easy to do business with so I will continue to give them my business until that changes. We have had 3 warranty issues resolved with very little complications.
17 kwietnia 2025
Opinia niezależna
Odpowiedź od Intex - North America
Hi there, we really appreciate you sharing this. It is wonderful to hear that we have been able to take care of those warranty issues for you without any major hurdles. We aim to make things as easy as possible for our customers, so knowing that you feel confident doing business with us truly makes our day.
We look forward to keeping things running smoothly for you for a long time to come. Thank you for being such a loyal part of the Intex community.
I purchased the Intex Spa
I purchased the Intex Spa. It worked for a few days and never got it working again. Called customer service who gave me a list of about 1-14 things to do in order VERBALLY. The customer service rep was a bit hard to understand. They would not give a written set of instructions.
13 czerwca 2025
Opinia niezależna
Odpowiedź od Intex - North America
Hi Sue, I am so sorry you have been struggling to get your Intex Spa running. It sounds incredibly frustrating to deal with a complex list of verbal instructions while trying to fix a new purchase, especially when a written guide would have made things much clearer. I completely understand why that experience felt unhelpful.
I will share your feedback with our team to ensure we provide better technical support and written resources moving forward. In the meantime, please reply to my request for contact information so we can reach out and provide you with assistance. Thank you for being so direct about where we fell short. Your honesty is exactly what we need to hear so we can fix these gaps and do better for our customers.
Return a defective product
My rep. was respectful and thorough. She solved my problem quickly and accurately.
18 lutego 2026
Opinia niezależna
Odpowiedź od Intex - North America
It is so great to hear that you had such a positive experience with our team, Dennis! I am glad your representative was able to provide the respectful and efficient service you deserve to get your problem sorted out quickly.
We really appreciate you taking the time to share this shout out. Your feedback helps us know we are on the right track, and we look forward to being here for you whenever you need us!
Numerous Problems With Hot Tub and Pump
After receiving hot tub, I had to replace filters multiple times every weak. Even after adding the proper chemicals to regulate the alarms kept going off and shutting down machine. After an extended time the pump finally just stopped working. Then, it was hard to get a replacement pump, which came, and it still didn't work either. I never got it to work anymore.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Intex - North America
I am so incredibly sorry to hear about the constant frustration you faced with your hot tub and the replacement pump, Kevin. It sounds exhausting to deal with endless filter changes and alarms only to have the machine stop working entirely. We clearly failed to provide the relaxing experience you expected, and I am truly disappointed that the replacement did not solve the problem.
We will be reviewing your contact history to determine the best path forward for you. For immediate assistance, I encourage you to reach out to our friendly support team so we can look into this further.
We are deeply grateful for your candor regarding these technical failures. Your honesty is a vital tool that helps us pinpoint where our products and support must be better for our customers.
we bought the 12 x 24 intex
we bought the 12 x 24 ..compleat salt set up whole 9 yards...got the ground ready put 9 sheets of the blue foam board down...set up the pool..3 hr...pool got to 1/4 full...boom....leek..was a bad seam....contacted intex..2 wks later got the new liner..box did not look good..took pool down...inst new liner..its full and running....so far so good..
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Intex - North America
It sounds like you had quite the journey getting your pool up and running, and I am so sorry for the frustration that initial leak caused. Preparing a space for a pool that size is a lot of work, and having to redo the setup because of a bad seam is definitely not the experience we want for you. I am glad the second liner is holding up well despite the rough looking delivery box.
We truly value you telling us about the trouble you had with the first liner and the shipping. Your feedback is a crucial part of how we improve our quality control and shipping standards for everyone.
I had a complaint about one of my beds…
I had a complaint about one of my beds a year ago and customer service said they couldn’t do anything about it which leads me to believe you’re on your own when you purchase anything with the Intex brand
24 września 2025
Opinia niezależna
Odpowiedź od Intex - North America
I am so sorry you were left feeling unsupported after reaching out to us last year. It is incredibly disappointing to hear that we missed the chance to help you with your bed and that you felt abandoned by our brand. We never want a customer to feel like they are on their own when a problem arises.
We really appreciate you being so blunt about your experience. Hearing where we have let you down is the only way we can fix our service and ensure we are truly there for our customers in the future.
I purchased on Amazon an air mattress
I purchased on Amazon an air mattress. While using it for the first time it lost its air. I noticed that the air pump was leaking air. I called customer service, and after several delays they sent a replacement. To replacement did not fit the mattress and when I requested again, the issue is fixed they delayed it until they could say it passed the warranty.
12 maja 2025
Opinia niezależna
Odpowiedź od Intex - North America
I am incredibly sorry to hear about the runaround you experienced with your air mattress. It is completely unacceptable that you had to deal with a leaking pump on your first use and then faced such frustrating delays when trying to get the right replacement part. Your experience does not reflect the standard of care we aim to provide.
We are truly grateful for your willingness to share this negative experience. Your directness helps us identify exactly where our processes are failing so we can work to prevent this from happening to anyone else.
service was great
service was great. rep was very helpful in locating the product I was interested in.
12 kwietnia 2025
Opinia niezależna
Odpowiedź od Intex - North America
HI Kathy! It is wonderful to hear that you had such a positive experience! We are so glad our team could help you find exactly what you were looking for.
Thank you for taking a moment to share this. We truly appreciate your support and hope you enjoy your new product!
Our son was diagnosed with ESRD and was…
Our son was diagnosed with ESRD and was having dialysis 3 times a week. He loved to swim and lakes were out of the question, so we purchased an Intel pool for a cleaner environment. We got it up and running, enjoying it daily. He was put on the transplant list and received a donor kidney in 3 days. Shortly after coming home from the hospital our pump quit. 6 months later I found my receipt and called customer service. My rep was friendly, knowledgeable, and dedicated to helping me with my warranty claim. I received my new replacement pump in less than a week. I am so pleased with Intel that I will buy Intel products when this pool is done!!
27 marca 2026
Opinia niezależna
Odpowiedź od Intex - North America
It is so heartwarming to hear about your son’s successful transplant and that your family could find some joy and peace in the pool during such a challenging time. We are thrilled that our team was able to step in and get your pump replaced quickly so you could get back to making those memories together.
Thank you for sharing such a personal and moving story with us. We feel honored to be a small part of your son's journey and look forward to serving your family for many years to come!
Pump and Customer Service Sucks
Bought a new Intex Air Pump. Only worked with car plug. Intex would not replace it even after I sent pictures proving it was new.
11 marca 2026
Opinia niezależna
Odpowiedź od Intex - North America
I am truly sorry to hear about the trouble with your new air pump and the frustration our replacement process caused you. It sounds incredibly disappointing to have a brand new item that only partially works, especially after you took the time to provide proof of the issue. I will be looking into why your request was handled this way to ensure we do better moving forward.
We genuinely appreciate you being so direct about where we missed the mark. Your candid feedback is essential for us to fix these gaps in our service and improve the experience for everyone.
4 person inflatable hot…
I purchased the 4 person inflatable hot tub almost 2 years ago. A couple of things went wrong with it, but customer service was so responsive and replaced both items immediately without question. I am very satisfied with the service, and I really enjoy my hot tub. It took me awhile to figure it all out, but now it works well. My only complaint is the design of the cover. It is not easy for a senior woman to lift the cover off each time. It is heavy and awkward and I just leave it halfway on the tub because there is nowhere to go with it. Other than that, I would highly recommend this product.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Intex - North America
Hi there! It is so wonderful to hear that you are still loving your hot tub after two years and that our team could help you out quickly when you needed it. I am really glad you stuck with it through the learning curve.
I hear you loud and clear on that cover design. Wrestling with a heavy, awkward lid is the last thing you want to do when you are trying to relax, and I can certainly see how that would be a physical challenge. I am sharing your feedback directly with our design team because making our products accessible for everyone is a top priority.
Thank you so much for being open with us about your experience. Your honesty is exactly what we need to build a better product for everyone.
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