Tech support team was easy to access for assistance, with an ultrasonic flow meter. The unit was shipped to Instrumart, evaluated, repaired and returned with 3 weeks. Much appreciated!
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Item took a lot longer than expected. Delivery date was put back and I was never informed. I didn't find out until I called wondering where my package was. Also after receiving my package, I had quest... Zobacz więcej
Reakcja na opinię
I needed a instrument for a booster pump for a fairly large wash down system. my main concern was having the capability to precisely control the flow switch at minimal flow so the booster pump did not... Zobacz więcej
Ron gave us an individual quote. Made our discount impactful. Won the bid for the Customer. Thanks for quick RFQ and even better price.
Informacje dotyczące firmy
- Laboratorium
- również w kategorii:
- Usługi dla biznesu
Napisane przez firmę
Instrumart is a leading supplier of Test & Measurement instruments with headquarters in South Burlington, Vermont. Instrumart is a global company with local roots. We are a member of the Lake Champlain Regional Chamber of Commerce and Vermont Businesses for Social Responsibility. We have also been on Inc. Magazine's list of the fastest-growing private companies in the United States for five of the past six years. Vermont Business Magazine named Instrumart one of the Best Places to Work in Vermont and one of Vermont's 10 fastest-growing businesses over the past 10 years. We are accredited by the Better Business Bureau and have been awarded their highest rating (A+). We offer honest, up-front pricing on our website and on the phone. Our staff includes twenty two Applications Engineers to help you choose the right product for your application. We only sell products that we believe are a good value for our customers.
Why Instrumart?
Napisane przez firmę
- Free Lifetime Technical Support
- From pre-sale support to help you choose the right product for your application to post-sale support to help you use the product correctly, Instrumart's experienced Applications Engineers are here to help. For free. For life.
- Free Shipping on Orders > $1,000
- Most orders $1,000 or more ship free. $11 flat shipping charge for orders under $1,000. Delivery within the contiguous US only. Hazardous items and items over 75 pounds excluded. Distributors, Resellers and OEMs excluded.
- Best Brands in Test & Measurement
- Rosemount, GE, Ametek, Fluke, Honeywell, FLIR, Ashcroft, Megger, Partlow, & Yokogawa. These are just a few of the over 150 Test & Measurement brands we sell and support.
- Best Price Policy
- Instrumart is the low-price leader for name-brand industrial instruments. But every once in a while, another company offers a product for less. If you find a better price, please give us a chance to match it. Why? Because for the same low price we offer Free Lifetime Technical Support from our staff of engineers and a generous return policy if your purchase doesn't suit your application. If the price is too low, we'll politely decline to match it. So you have nothing to lose!
Dane kontaktowe
35 Green Mountain Drive, South Burlington, VT 05403, Stany Zjednoczone
- 1-802-863-0085
- sales@instrumart.com
- instrumart.com
4,7
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Instrument spot on!
Instrument was very responsive to my needs. They even followed up with tracking numbers once the items were shipped.
1 października 2024
Sales representative was great help…
Sales representative was great help with explaining several options, and made the purchase easy. Product was available and shipped quickly. Thank you.
26 września 2024
Sparks & Smoke
The box had the correct part number however the part within was of the wrong supply voltage. When I powered the unit, it shot sparks and smoke from my desk. The leadtime for the part was not a big issue however I am also still waiting for the correct part.
25 września 2024
Odpowiedź od Instrumart
Hi Michael,
We appreciate your feedback on your recent order. We were very sorry to learn of this issue and are actively working to have it resolved. This error occurred with the manufacturer. The outer box was labeled with the correct item number however the contents were incorrect. As soon as we were made aware of this, Instrumart’s support team contacted our vendor who supplied to product, to get the correct item sent to you as quickly as possible. Our team has reached out to them requesting an update and relayed the urgency of the matter. We will contact you as soon as we have more information.
Extreme customer service is one of our many top priorities and an area we pride ourselves in. We apologize on behalf of the manufacturer that this error was made. Despite these circumstances, we hope you will continue to trust Instrumart for your instrumentation needs.
If there is anything else we can help you with, please don't hesitate to contact us.
Take care,
Lindsey Dion
Order Management Team Lead
Dwight Mohn was extremely helpful with…
Dwight Mohn was extremely helpful with setting up our first F4T controller and is continuing to help with configuring the rest of our controllers that we plan to install.
Keep up the great customer/technical support!
Thank you,
Greg Chapman
23 września 2024
First time dealing with Instrumart no bad
Everything went well until we received the wrong item. Getting the replacement was done very quickly,
20 września 2024
Odpowiedź od Instrumart
Hi Mark,
Thank you for taking the time to leave us with this review. I spoke with the engineer assigned to this order to get a little more information on what occurred. It seems this was a result of the part being mislabeled in our inventory therefore when it was scanned to be shipped, everything seemed to have matched up. We have since fixed this issue to prevent this same mistake going forward. I do see that our team was able to resolve this quickly and get the correct unit out to you. Again, we apologize for this and for the lost time in getting you the correct unit. We hope that despite this, we will continue to earn your business again soon.
If there is anything else we can do for you, please don't hesitate to reach out.
Take care,
Lindsey Dion
Order Management Team Lead
Great consultation and advice
The consultant with whom I spoke was able to give me very detailed information on the item I was purchasing, enabling me to make an in-depth comparison to the one I was replacing. Upon receipt of the item and placement into service, it has proven to be the virtual "perfect replacement" I had hoped for.
16 września 2024
A trusted company with highly qualified people !
I always get a quick, courteous and professional response. Thank you!
13 września 2024
Great sales service
Great sales service, knowledgeable and prompt with quote. Billing was delayed due to repeated requests for a Purchase Order that was not actually required.
11 września 2024
Great Web Set-up & Outstanding Customer Service
The products are always easy to find on the web site, plus this order needed some extra customer service/human interaction that most other vendor cannot or will not offer. I have ordered from Instrumart several times and plan to continue to do so...
5 września 2024
Great company to do business with
I was introduced to your company about a year ago.
I have purchased several times different equipment
The deliveries are on time.
People are friendly and know their stuff. Always good recommendations.
Not the best bargain, but I am a firm believer that you get what you paid for.
6 września 2024
Reliable automation company
Still, A very reliable company for sourcing of automation products. Price is very competitive and very fast delivery for international orders. Keep coming back for orders.
22 sierpnia 2024
Not my first purchase from Instrumart
Not my first purchase from Instrumart, definitely won't be my last. These folks are absolutely fantastic to do business with. Always helpful and very responsive!!!
20 sierpnia 2024
Every person I talk to there is great!
Every person I talk to there is polite, knowledgeable and professional.
9 sierpnia 2024
Prompt response and updates on orders.
5 sierpnia 2024
Communication was provided throughout…
Communication was provided throughout keeping us informed of the order status.
1 sierpnia 2024
Certification Expired
I confirmed with the sales associate that the gauge would have a current certification. The certification that was included was over a year old when the gauge arrived. When I called support, I had to fill out and include multiple forms to send back the gauge that wasn't certified correctly the first time. I needed the gauge right away and now still do not have it to use on our projects.
31 lipca 2024
Odpowiedź od Instrumart
Hi Chris,
Thank you for sharing your experience with us. After reviewing your order I can see that we did in fact send this unit without an updated calibration certificate. This is certainly not our standard practice and we sincerely apologize for this oversight and any inconvenience. These units are reviewed by our application engineers to ensure the proper documentation is included and up to date before they are passed on to our shipping department. Again, we apologize that this did not occur with your order. I understand Shawn Steady gave you a call and was able to make this right for you.
Thank you again for this feedback. Despite this unusual circumstance and the inconvenience it has caused you, we hope that we continue to earn your business in the future.
Take care,
Lindsey Dion
Order Management Team Lead
Good service and easy to place order
Good service and easy to place order. But the 3300 XL 8mm cable I ordered came without the B/N blue info card with the piece of sealing tape on it.
24 lipca 2024
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.