I used Insinkerator's website to order an upgrade of the waste disposal unit that had been fitted in my house for over 12 years. The new unit was despatched really quickly and the people fitting the... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Really helpful customer service representative. She understood the issue I had with my tap and offered to send out the replacement part free of charge as my tap was still in warranty.
I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Zobacz więcej
Reakcja na opinię
I have used an Insinkerator waste disposer for nearly 15 years. It started leaking at the flexible outlet collar. I was hoping for a miracle and a replacement collar. Sadly there was corrosion of th... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Dane kontaktowe
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Zjednoczone Królestwo
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4,6
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od InSinkErator UK
Hi William,
Thanks for your feedback! It's great to know our team made a positive impression and was able to support you satisfactorily. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Top class Customer Service
Your representative Eugene was knowledgeable, friendly, helpful and totally professional - great service.
30 stycznia 2026
Opinia niezależna
Odpowiedź od InSinkErator UK
Hi Suzanne,
Thanks for your feedback! We're glad to hear you're pleased with your experience. We'll be sure to share your comments with Eugene and the rest of the team. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Odpowiedź od InSinkErator UK
Hi MacFam,
Thanks for your feedback! We're glad to hear you had a great InSinkErator experience. If you need further assistance, we're here to help.
Best wishes,
John
InSinkErator Customer Service
Very efficient and gave me a 20%…
Very efficient and gave me a 20% discount
28 stycznia 2026
Opinia niezależna
Odpowiedź od InSinkErator UK
Hi Maureen,
Thanks for sharing your experience! We're glad to hear we could help you with your next purchase. Enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Odpowiedź od InSinkErator UK
Hi Maurice,
Thanks for your feedback! We're glad to know you're pleased with your experience with one of our service engineers.
Best wishes,
John
InSinkErator Customer Service
Excellent customer service .
Excellent customer service .
Immediately understood why I was calling , courteous , focused.
Sorted despite the fact it was actually my fault , not theirs.
26 stycznia 2026
Opinia niezależna
Odpowiedź od InSinkErator UK
Hi Joy,
Thanks for your feedback! We're glad we could help and get everything sorted out for you. We appreciate you taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
Odpowiedź od InSinkErator UK
Hi Ray Joyce,
Thanks for your feedback! We're glad we've been able to assist with your enquiries. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
The unit is as good as the website…
The unit is as good as the website alludes to my only gripe was the misinformation I received about what comes in the box prior to purchasing. So as I particularly wanted a stopper and not a strainer I have had to purchase one separately.
18 stycznia 2026
Opinia niezależna
Odpowiedź od InSinkErator UK
Hi Curry Taylor,
Thank you for your feedback. We appreciate you responding to our request for more information and allowing us to review your experience.
The strainer basket (Alba Stopper) that comes with our higher end disposers work as a strainer and a stopper at the same time, and we apologise if this wasn't clarified during your initial contact.
Thank you for your time on the phone this afternoon and we hope we were able to improve your experience.
Best wishes,
John
InSinkErator Customer Service
I received very helpful advice over the…
I received very helpful advice over the ‘phone from InSinkErator and the recommended plumbing company in my area did an excellent repair job on my waste disposal unit.
5 stycznia 2026
Opinia niezależna
Odpowiedź od InSinkErator UK
Hi Beverley and Paul,
Thanks for sharing! We're delighted to hear you had a pleasant experience from your initial contact with us and up to the service visit. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
What pressure is really needed?
I was sold the tap by Wren and told I needed 0.5 bar. I checked with the plumber before purchasing who said it would be fine despite not having great pressure at the house. After install the boiling water dribbles out. I called Insinkerator and was first told I need 2.1-8.6 bar. I have since received another call to say they got that wrong and I need 1.7 bar. My pressure fluctuates around 1.7 bar so I have an expensive tap that is not useable in my home and waiting to hear back from Wren/Insinkerator for who is going to take responsibility for incorrect information. Not happy!
19 stycznia 2026
Opinia niezależna
Odpowiedź od InSinkErator UK
Hi Sarah,
Thank you for your feedback. We're sorry to hear about your experience and we will carefully review this internally. We've sent you a request for more information, and we'd appreciate your response. We will get in touch to discuss how we can assist in resolving the issue.
Best Wishes,
John
InSinkErator Customer Service
EXCELLENT
The assistant I spoke to gave me all the information I needed to make a decision on which product would be best for my needs.
12 stycznia 2026
Opinia niezależna
Odpowiedź od InSinkErator UK
Hi Marian,
Thanks for your feedback! We're delighted to hear our team was able to assist you in selecting a suitable product. Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
New Tank Replacement
New Tank Replacement
Excellent customer service
8 stycznia 2026
Opinia niezależna
Odpowiedź od InSinkErator UK
Hi Jackie,
Thanks for your feedback! We're glad to know you had a great after-sales experience with us.
Best wishes,
John
InSinkErator Customer Service
Excellent service
Excellent service by online service team and service engineer online was very helpful. He identified the problem listening to the sound of existing insinkerator. Offered a new insinkerator with good discount. Product was delivered quickly and got it installed. Its working very well to my satisfaction.
19 grudnia 2025
Opinia niezależna
Odpowiedź od InSinkErator UK
Hi Daya,
Thank you for sharing your experience! We're delighted to hear you're satisfied with your new InSinkErator. It's great to know both our customer service team and the service engineer were very helpful in determining the issue and recommending a suitable solution.
Best wishes,
John
InSinkErator Customer Service
Excellent experience
Excellent experience. Once I got hold of the right engineer, he came round a week before Xmas and replaced a 4 year old unit as it was under guarantee.
18 grudnia 2025
Opinia niezależna
Odpowiedź od InSinkErator UK
Hi Jacqui,
Thanks for your feedback! We're glad to hear you're pleased with your experience, and the engineer was able to resolve the issue before Christmas.
Enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Excellent service and friendly contact-…
Excellent service and friendly contact- definitely go direct to company
8 stycznia 2026
Opinia niezależna
Odpowiedź od InSinkErator UK
Hi Sally,
Thanks for your feedback! We're glad to hear you had a great experience with our after-sales support. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Customer Service gave me good advice by…
Customer Service gave me good advice by telling what to do, by following her instructions I managed to clear the problem saving me loads of money
4 grudnia 2025
Opinia niezależna
Odpowiedź od InSinkErator UK
Hi Ken,
Thanks for sharing! We're delighted to hear you were able to resolve the issue with the assistance from our customer service team. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Help 1st Class
The gentleman at Insinkerator Support (i assume usa) was more than helpful.
Helped diagnose the fault in a Evolution Model 100 waste disposal with a faulty magnet contact in the low voltage batch disposal circuit.
Tested the magnetic collar removed from the unit direct against the magnetic black stopper.
Worked 100%
So a faulty magnet connection.
Saved me the cost of plumber/electrican to fit new parts. Or worse. New waste disposal for Xmas.
Thanks Insinkerator.
17 grudnia 2025
Opinia niezależna
Odpowiedź od InSinkErator UK
Hi,
Thanks for taking the time to share your experience! We're delighted to hear that our experienced customer support team was able to help you accurately diagnose the issue. It's great to know your disposer is perfectly working again and it saved you from a plumber's visit this holiday season.
We're here to help if you need further assistance. Happy Holidays!
Best wishes,
John
InSinkErator Customer Service
Excellent Customer Service by Insinkerator
It was a real positive that I could get through by phone contact to Insinkerator’s help line and technical team rather than sort an issue online . The colleague Adrian was excellent, could troubleshoot and suggest tests to a faulty appliance and offer a solution in a friendly , professional and knowledgeable manner .
12 grudnia 2025
Opinia niezależna
Odpowiedź od InSinkErator UK
Hi Jennifer,
Thanks for sharing! We're delighted to hear you're pleased with your call with us and Adrian provided you exceptional support. We'll be sure to share your feedback with him and the rest of the team.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
All my queries immediately answered!
12 grudnia 2025
Opinia niezależna
Odpowiedź od InSinkErator UK
Hi David,
Thanks for your feedback! We're glad to hear our experienced customer service team was able to help with your enquiries. Feel free to reach out if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
My call answered quickly by a human…
My call answered quickly by a human being. I needed a spare part for an older model insinkerator. She knew about the product and gave me the part number and emailed a link to where I could purchase the part in the UK which I did immediately after the call. She was very polite and professional. Excellent stress free service. Thank you.
11 grudnia 2025
Opinia niezależna
Odpowiedź od InSinkErator UK
Hi Ivor,
Thank you for taking the time to share your feedback! We're glad to hear we've been able to assist you identify the part you need and refer you to our parts centre for your InSinkErator unit. It's great to hear your expereience was smooth, stress-free, and helpful. We're here to help should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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