INMOTION Recenzje 

Contact numbers listed on Gatwick website are incorrect or don’t answer. Slow response from email, needed to return faulty item by post, at least it was free post but process needed chasing at all points. Did finally refund though

When I purchased something from Gatwick airport duty free that wasn't required I was worried I wasn't going to be able to return it. Fortunately, after a search I found all the info required and emailed. They got back in touch quite fast a arranged the return and refund. Good service.

I bough a Fit bit few months ago at Gatwick which happen to be faulty. It took a while to hear back from Inmotion customer service, i thought i would never hear from them. However, once they picked up my query it was very quickly resolved. After the initial few weeks of no response the communication was great and I got my refund in no time.

I bought an item from the airport that was supposedly to be compatible with my iPhone, this was not the case.
I email on a Sunday when I retuned with my issue wanting to return this item, I had to WhatsApp on the Tuesday because I have no email reply. WhatsApp this was responded very quickly and reported to the relevant team whom emailed me back the next day they asked for phots of unopened item and as I told them it was open they understood
Within a week I got my money back great customer service once I got to the right team

I have a 50% hearing loss, and good ear buds that work (even expensive ones) are very difficult to find.

I mislaid my Apple Buds and purchased an Inmotion pair from WH Smith in Paddington Station.

Wow! These turn out to be the best buds I have ever owned. They are so loud even I have to turn down the volume. And they cost £150 less than Apple's offering.

Thankfully I had not used or discarded my packaging and receipts. I would have preferred to have been offered the option to submit all of the above where I purchased and live but this was not an option.

Having said that because I had all my information and timing was within the required return the process was successful. It just took a little more time and administration to fulfill.

After a bit of too and fro gave a goodwill gesture that was very appreciated!

I was very impressed with the service received. Excellent communication and efficient service

Great customer service, great communication and can’t fault them.

When my device turned out to be faulty I attempted to contact customer services via the details on the receipt but didn't get a reply to my email. Eventually I found the correct method via a Google search after which my case was dealt with promptly. It was also unfortunate that I would have preferred a replacement item but customer services could only refund me my purchase cost plus postage

Refund was processed quite quickly and without much hassle although did take quite some time to get a first response.
Advise is to email, but after no response from any emails in over a month went via live chat and from there the refund was processed

Great communication and a speedy resolution to my request

Entirely frustrating experience!

Inmotion have a generous returns process - I shipped a brand new unopened ipad back and all was well - I appreciate using my own shipping method so splashed out for insured and tracked and got notification it was delivered and signed for... all good... took picures and was in communication with the customer service agent... then it all went wrong.

They appeared to have 'lost it' in the warehouse, it several weeks went past with e-mails from myself asking for updates and no replies -- they ghosted me, no phone numbers to call, nothing.

I had to raise complaints and escalations which was extremely frustrating as 'It's not our department' answers came thick and fast. I started a process through my credit card after 3 weeks to get a refund, I informed them of this and they magically 'found it' once I had them back in the chain the refund came fast.

Horrendous horrendous experience with getting a refund after returning an unused product. Please do not use inmotion. It took several months and as many email chases to get the refund. This company will do anything to hold on to your money. I therefore appeal to the public that should you be in an airport terminal and see an inmotion store - please keep walking!

Zero customer service, I’ve filled in 2 online forms and contacted the customer service email, no response over 2 weeks.
Really poor. Would never buy from InMotion again. Avoid.

I bought a Gopro 12 Max at Heathrow Airport Terminal 2 to take to Mexico on holiday. It will not record any sound.
I filled out their online form and got no reply.
I emailed to their UK Customer service and got no reply.
I whats appd them and got a chatbot, got no reply from any agent.
I am now going to refund via Heathrow Airport directly. If that fails I will do a chargeback via my bank.
What a complete joke of a company, they took the money and will do nothing and not even respond!
Avoid like the plague!!!

Trasparenza, questa sconosciuta. Entro per acquistare un iphone 15, prezzo di listino vantaggioso. E peccato che però sarei costretto ad acquistare anche due accessori, per me completamente inutili. E non é neanche scritto. Mah!

I purchased an AirPods in Dublin airport as a present for my daughter but I wanted return it because my daughter had purchased another one of her own choice already, therefore, in order to return the item and request the refund considering that I live in UK I had to exchange several emails and send the proof but I should say that always I’ve been treated kindly so all the process went smoothly.

Great customer service experience - very attentive and polite, quick resolution and refund received.

Excellent customer support, kindly allowed me to refund product after person in shop said I would be able to. Initially there was reluctance to allow full refund of opened box but I explained and they allowed me to return for full refund