I am extremely disappointed with my…
I am extremely disappointed with my experience with Inksales NZ and would not recommend them.
I ordered what I was led to believe were genuine Epson ink cartridges. After more than a week had passed with no delivery, I contacted the company and was advised that my order had not even been allocated to a courier. Due to the delay, I requested a refund.
Interestingly, shortly after requesting a refund, I suddenly received a delivery notification. Unfortunately, the problems did not end there.
When the package arrived, the cartridges sent were not what I had ordered. The order was also incomplete, with cartridges missing altogether. To make matters worse, the communication from Inksales was unsatisfactory and unhelpful throughout the process.
Rather than acknowledging their mistake, they have refused to provide a refund unless I return the incorrectly supplied items at my own expense. I find it unreasonable that I should have to pay return freight for an order that was incorrectly fulfilled by the seller.
As a result, I have had to lodge a dispute with my bank to try to recover my money.
Based on my experience, I have no confidence in this company. The products I received were inexpensive compatible cartridges rather than the genuine Epson cartridges I believed I was purchasing, and I would be concerned about using such products in my printer.
Overall, this has been a frustrating and disappointing experience from start to finish. Proceed with caution before purchasing from Inksales NZ.
Sorely disappointed.
20 lipca 2026
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