Our Infinity chair developed an annoying squeak. Support worked with me quickly to identify the cause and dispatched a repairman. Justin was great! He came next day, quickly diagnosed the ACTUAL probl... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
James arrived on time. He was polite and professional. He fixed the problem in minutes. Getting in touch with staff to schedule warranty repair was simple and quick. Highly recommend!
Imperial has the best customer service I have ever worked with. Reps are kind and extremely helpful. The parts are affordable. William and Anthony were my reps. Both their care was incredible. This wa... Zobacz więcej
Reakcja na opinię
The parts were sent quickly and the service tech installed them. My chair was working again, yay or so I thought. Only 5 hours (10 sessions) of use and again my chair is malfunctioning with the exact... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
In today's culture, we place more emphasis on our wellness than ever before. After all, a higher level of overall well-being leads to a higher quality of life, which better equips us to conquer our limitations and enjoy doing the things we love most. At Infinity, we aim to help people of all lifestyles do just that. When you hear “massage chair”, you might not realize the extent to which it can impact your life, but the physical and mental benefits can be truly astounding in unexpected ways. Take a look at this list of different types of limitations we’ve helped people overcome, and you might just be surprised. - The trained athlete searching for a way to speed up recovery time and hit that next goal faster. - The wellness advocate looking for a new vehicle for mental and physical wellness. - The weekend warrior in need of pain relief and prevention after brief but high-intensity workouts. - The active senior needing to maintain flexibility, range of motion, and circulation. - The recuperating athlete getting back on the wagon after suffering and recovering from an injury. - The couch potato ready to ease the transition into an active, healthy lifestyle. - The chronic pain patient working to overcome pain and discomfort and enjoy everyday life once more. - The office worker looking to improve posture and reduce back pain from long days spent at a desk. - The chronic stress sufferer facing anxiety and tension while working toward mental wellness. - The on-the-go parent desiring a few moments of peace and relaxation away from the hustle and bustle. Since we want to help so many different people in such a variety of ways, we had to create a new word to explain what we do: Unlimit \uhn-lim-it\ verb To remove restrictions, exceptions, and confinements that inhibit us from living our best lives To open up to infinite possibilities While the goals and struggles may vary, all Infinity customers utilize the benefits of our massage chairs to unlimit their lives. Whether you fall into one of these categories or land somewhere in between, Infinity is here to help you achieve wellness in your life.
Dane kontaktowe
72 Stard Rd, Unit 2, 03874, Seabrook, Stany Zjednoczone
- 603-910-5000
- info@infinitymassagechairs.com
- infinitymassagechairs.com
4,6
Doskonała
809 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Poor service and bad salesmanship (0 on 10)
Poor service, sleazy salespeople. It’s an overpriced chair that you can get elsewhere for half the price and better service.
Save your money buy elsewhere and don’t fall for their “$4000 off” Costco deal / it’s actually “$4000 more for the same thing you can get elsewhere”
7 czerwca 2026
Opinia niezależna
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Customer Service made things Right
I love my massage chair. I have rheumatoid arthritis and fibromyalgia and this chair helps me so much!! We had a little bit of an issue when we first got it, BUT customer service contacted us and made it right. I am very happy with my chair and the entire outcome.
7 czerwca 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello Laurie,
Thank you for sharing your experience and pleased we were able to make it right. We are so happy to hear our massage chair is providing you with such comfort and relief. It's wonderful that our customer service team could assist you. Thank you for your kind words!
Thank you Laurie for the 5-Star Review.
Happy relaxing!!
Customer Experience Team - Infinity Massage Chairs.
Received my Riage 4D in December and…
Received my Riage 4D in December and has worked great. Had slight problem with back cylinder diagnosed through tech support. Had new part shipped directly to me and had repair person call and set up appointment. He arrived exactly as requested and part installed flawlessly. This chair gets used nearly every day and works great. Highly recommend. Jen followed up on the repair as promised. Very satisfied!!!
2 czerwca 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello Tim,
Thank you so much for taking the time to share your experience and for your recommendation!
We're delighted to hear that you're enjoying your Riage 4D and that it has become a part of your daily routine. We're glad our technical support team was able to quickly diagnose the problem, arrange for the replacement part, and coordinate a smooth repair appointment.
It's wonderful to know the technician arrived as scheduled and completed the installation flawlessly. We also appreciate your kind words about Jen's follow-up and commitment to ensuring everything was resolved to your satisfaction.
Thank you again for your patience, trust, and support.
Thank you Tim for the 5-Star Reveiw!
Happy Relaxing!
Customer Experience team - Infinity Massage Chairs
I simply love Infinity Massage Chairs
I simply love Infinity Massage Chairs! My brother surprised me with one and then upgraded me to the newer version including the white glove setup.
I had a few issues with both chairs but the Customer Service worked through them and had sent a knowledgeable Tech who resolved the issues. I’m a satisfied customer. Thank you Infinity Chairs.
11 maja 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello Ann,
Thank you so much for your wonderful review! We are thrilled to hear that you are enjoying your Infinity Massage Chair.
We appreciate your patience while we worked through the issues you encountered. Providing exceptional customer support is very important to us, and we're glad our technical team was able to resolve everything to your satisfaction.
Thank you for choosing Infinity Massage Chairs and for taking the time to share your experience.
Thank you Ann for the 5-Star Review!
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs
Infinity message chair
We have owned our Infinity massage chair for a couple years now. We absolutely love it! We recently had something break in the mechanism in the back and Infinity was great! They shipped the needed part to the house right away and a technician call a day or two later to set up an appointment. It is now repaired and as good as new!
27 maja 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello,
We are so happy to hear how much you love your massage chair and that we could help get it repaired quickly. Thank you for sharing your positive experience!
Thank you for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs.
I wish every business was like Infinity…
I wish every business was like Infinity Chairs. They offer such beautiful and impressive chairs. You can't go wrong with them.
BEST CUSTOMER SERVICE EVER! Nick and Ben are very professional, helpful and understanding. They go out of their way to help their customers. Thank you!
20 maja 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello Christine,
Thank you so much for your kind words and support! We’re thrilled to hear that you’re happy with your chair and your experience with Infinity Chairs.
Nick and Ben will be especially grateful for your recognition — providing professional, helpful, and attentive service is something we truly value.
We sincerely appreciate your recommendation. Thank you for choosing Infinity Chairs!
Thank you Christine for the 5-Star Review.
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
My experience with Infinity Massage…
My experience with Infinity Massage Chairs has been truly amazing! From their customer service team and repair technicians to the administrative staff, everyone has been exceptionally easy to work with. Choosing to purchase our massage chair from this company was one of the best decisions we've made, as they have consistently provided reliable support and service. We feel safe and well-supported with this company, and I highly recommend them to anyone considering a massage chair.
19 maja 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello RoseMarie,
Thank you so much for your kind words and for taking the time to share your experience with Infinity Massage Chairs! We’re thrilled that all the teams provided the support and care you deserve.
It means a great deal to know you feel confident and well-supported with your purchase. We truly appreciate your recommendation and are grateful to have you as part of the Infinity family.
Thank you RoseMarie for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
My chair was defective and after…
My chair was defective and after numerous attempts to fix, Infinity came through and replaced the chair with a new one. Thank you Crystal Simons for your assistance. I love my new chair!.
8 maja 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello Leslie,
We are so glad we could resolve this for you and that you love your new chair! We appreciate your patience. We'll pass along your thank you to Crystal.
Thank you Leslie, for the 4-Star Review.
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
Excellent service
Excellent service, knowledgeable and friendly technician (Joe).
13 maja 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello Donna,
We are delighted you had such a positive experience with our service and team. We appreciate your kind words.
Thank you Donna for the 5-Star Review.
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs
It just feels wonderful.
21 kwietnia 2026
Odpowiedź od Infinity Massage Chairs
Hello Mary,
Thank you so much for your kind review! We’re thrilled to hear that your experience “just feels wonderful.”
Thank you for the 5-Star Review!
Happy Relaxing!!!
Customer Experience Team - Infinity Massage Chairs.
Very prompt and knowledgeable service…
Very prompt and knowledgeable service technician was able to solve the issue and gave me a lot of information about the chair and how to beat keep it maintained
8 maja 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello Lee,
We're happy to hear that the service technician was helpful and resolved the issue effectively. We appreciate you taking the time to share your positive experience and feedback.
Thank you Lee for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Ther tech was amazing
Ther tech was amazing! Darnell kept us up to speed with every detail. Parts came and he got us up and rollling!
Thank you!
6 maja 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello Dave,
Thank you for sharing your experience. We are thrilled that Darnell provided such excellent service and kept you informed throughout the process. We’re glad the parts arrived and that he was able to get you back up and running quickly.
Thank you Dave for the 5-Star Review!
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs
So far we have loved our new chair
So far we have loved our new chair, delivery and setup went great, and we had one mechanical issue which they promptly sent someone out to correct. This is our first massage chair and it has been effortless working with customer service folks at Infinity.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello Stacie,
Thank you for sharing your experience! We’re really glad to hear you’re loving your new chair and that delivery and setup went smoothly.
We also appreciate you mentioning the service visit; we're happy we could get that taken care of quickly for you. That’s exactly the kind of support we aim to provide.
Thank you Stacie for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chair
I purchased the Infinity Synner D model…
I purchased the Infinity Synner D model massage chair from Costco. Every step of the purchase and delivery/set-up process was very smooth. The chair is pricey but worth every cent. But what really stands out is the customer service I received from the Infinity team. Both Heidi in Concierge and Nate in technical services could not have provided me with better customer service! They are professional, courteous, and effective. Thank you for that! I am a very satisfied customer.
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello Jan,
Thank you for taking the time to share your experience! We’re thrilled to hear that your purchase and delivery of your massage chair went smoothly and that you’re enjoying your chair.
We’re especially grateful for your recognition of Heidi and Nate, we’ll be sure to pass along your compliments to them. Providing professional, courteous, and effective support is exactly what we strive for, and it means a lot to know we delivered on that promise.
Thank you Jan for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
chair experience
ordered chair, then had to wait a month for it to be delivered and set up. mighty long time for a delivery. techs got it up and running. 1st time i used it found out that footpads were not there and techs didn't mention it. 1st time rollers rolled my feet i really knew it. called c.s. and was told 4 to 5 business days to get pads. rather long time to get part delivered. by the time i finished my 1st session, the foot rest became stuck in the up position. difficult getting in or out of chair. called c.s. following monday and was told a replacement actuator would be sent out in 4 to 5 business days and then a service tech would be notified to complete repair within 4 to 5 business days. i objected to the time delay and was told they try to do better. next day i had a tech come and repairs were successful. guess it's true about squeaky wheel. a general comment about chairs auto function-- not being able to lower the intensity of rollers for the programs was a hurting experience. i run everything in manual at the moment to acclimate my spine to the pressure and hope to get to use auto programs in the future. my experience WILL get better. thanks
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello Jake,
Thank you for your honest feedback—we truly appreciate you taking the time to share your experience. We’re sorry for the delays you encountered with delivery, the missing footpads, and the initial issue with the footrest. That’s not the experience we aim to provide.
We’re glad to hear that once the issue was escalated, our technician was able to resolve the repair quickly and get your chair back in working order. We also appreciate your comments about the roller intensity in the auto programs. Your feedback is valuable, and we’ll be sure to share it with our product team as we continue to improve the user experience.
If there’s anything further we can do to support you or enhance your experience, please don’t hesitate to reach out to us directly. We’re here to help and want to ensure your experience continues to improve.
Thank you again for your feedback!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
My technician was professional and did…
My technician was professional and did great fast work.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello Randy,
We're happy to hear that the technician provided professional and fast service. Thank you for your positive feedback.
Thank you Randy for the 5-Star Review!
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs
I recently had to return a massage…
I recently had to return a massage chair due to health complications, and the team at Infinity Massage Chairs was incredibly supportive throughout the entire process. Living in Alaska, I knew the logistics might be a challenge since it was their first return in this state, but they handled everything professionally.
I want to give a special shout-out to Crystal Simons. She was fantastic—communicative, empathetic, and persistent in finding a local provider to handle the pickup for me as a disabled veteran. She kept me updated every step of the way until my refund was ready at Costco. It’s rare to find such excellent customer service, and I highly recommend this company
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello Michael,
Thank you for sharing your experience with our team. We are so glad we could support you during the return process, especially given the unique challenges in Alaska. It's wonderful to know our team's efforts to provide excellent customer service were recognized and helpful to you. Thank you for recommending us!
Thank you Michael for the 5-Star Review!
Wishing you good health and all the best moving forward.
Customer Experience Team - Infinity Massage Chairs
share my positive review
I am writing to share my positive experience with support team. I purchased one of the massage chairs at a Costco near my home about two years ago, and it came with a five-year warranty. While I have always loved the chair, it recently began making a metallic clashing noise that disrupted the experience.
I contacted tech support team and worked with Isiah, who correctly diagnosed the problem. The necessary parts were shipped promptly via FedEx, and a local technician contacted me shortly after to complete the repair.
I am very happy with the results. Thank you for the excellent service and support.
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello Mehrdad,
Thank you for sharing your experience. We're happy to hear that Isaiah with our support team, and the technician, resolved the metallic noise issue with your massage chair! We're thrilled you're satisfied with the service.
Thank you Mehrdad for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
High maintenance product …
I purchased one of the massage chairs back in July 2025. So less than a year later I’m already having issues with it. I got the warranty which I guess could be promising , but dropping a couple of grands on a chair for it to be crapping out less than twelve months later is wild . I’d say most people from customer care are useful but some are snarky and just don’t listen. Doesn’t seem there’s a customer care review survey though so guess it is what it is.
I wouldn’t recommend purchasing one unless you’re ready to deal with adding chair maintenance , trouble shooting and back and forth phone calls to your to do list.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello Xeryn,
Thank you for sharing your feedback—we’re really sorry to hear about your experience. We understand how frustrating it must be to run into issues with your chair so soon after purchase, especially after making such a significant investment.
Your comments about customer care are also concerning, and we take that seriously—this is not the experience we aim to provide.
We’d really appreciate the opportunity to look into this further and make things right. Could you please reach out to us directly at customer experience team.
Thank you again for your feedback—we’re here to help and would like to turn this experience around for you.
Customer Experience team, Infinity Massage Chairs
Technician came out
Technician came out, knew exactly what to do and how to fix the problem.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Infinity Massage Chairs
Hello Jamie,
Thank you for sharing your experience with the technician.
We're happy to hear that the technician provided knowledgeable and efficient service!
Thank you Jamie for the 5-Star Review!
Happy Relaxing!!
Customer Experience team, Infinity Massage Chairs.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.