Just returned from Imagine India holiday it was amazing. Our guide Jay was so knowledgeable and caring we never felt unsafe. We saw so much, the highlight being Taj Mahal and Shimla hiking in Himala... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We have just returned from a fantastic one-month cruise from Mauritius to India on the Azamara Pursuit with Imagine Cruising — first class in every way. The eight-day India tour was exceptional, and o... Zobacz więcej
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The Indian Pacific train experience was fantastic. After 3 nights in Perth we boarded and ate like kings, had a fabulous array of beverages and wonderful staff. The lounge car enabled us to meet frien... Zobacz więcej
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Kim at Imagine Holidays was excellent to deal with. She was very thorough, patient and professional, and also accommodating with my requests to call back at particular times. She answered all my quest... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Imagine Cruising
Napisane przez firmę
- More than just a cruise
- We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
- We've only got One Life
- “One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
- 2021 & 2022 Cruise and Luxury Rail
- Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
- 2021 & 2022 Cruise and Escorted Touring
- From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
- Book with Confidence
- Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Dane kontaktowe
Imagine Cruising , Level 7, 301 Coronation Drive , 4064, Queensland, Australia
- 1800 958 405
- customersupport@imaginecruising.com.au
- imaginecruising.com.au
4,5
Doskonała
3 tys. recenzji
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Cruise from melb to auckland 4 jan
We have just completed a cruise with azamara that we booked through imagine holidays , they were fantastic they included flights and accommodation, everything was well organised was there to pick us up and take us to the airport after our hotel stay, a nice surprise when we got to hotel they had put a small show on for us, much cheaper than booking direct thankyou imagine holidays i am already enquiring about another cruise i want to do to see if you have it .
4 stycznia 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Rita,
Thank you for your fantastic five-star review! We’re thrilled to hear that your Azamara cruise from Melbourne to Auckland was such a smooth and enjoyable experience. It’s wonderful to know that everything—from the flights and accommodation to the surprise show at the hotel—was well-organised and exceeded your expectations.
We’re also delighted that you found our package more affordable than booking directly. It’s always our goal to provide exceptional value alongside seamless service. We look forward to assisting you with your next cruise enquiry and ensuring that your future travels are just as memorable.
If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kind regards,
Harrison
Senior Customer Support Executive
First time I will be travelling using…
First time I will be travelling using an online company, I have been travelling for over 20 years overseas. Thank you to the team supporting us for the Coastal Express Spirit of Norway trip arrangements. The knowledge and guidance was brilliant, and very professional whilst very personable. No question was a problem and the entire interaction made the trip organisation very easy.
17 stycznia 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Anna,
Thank you for sharing your experience with us! We’re honored that you chose Imagine Holidays for your first time booking through an online company, especially after over 20 years of traveling overseas.
We’re thrilled to hear that our team’s knowledge, guidance, and personable approach made the process smooth and stress-free for you. It’s always our goal to ensure that every question is answered and that organizing your trip is as easy and enjoyable as possible.
We hope your Coastal Express Spirit of Norway trip is everything you dreamed of and more. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Wishing you a fantastic journey!
Kind Regards
Josh
Customer Support
Good, professional and friendly service.
I have contacted Imagine Holidays a couple of times about our upcoming holiday to Europe. All my questions and concerns have been dealt with in a professional and friendly manner and I would like to especially thank Sam and Matt. Your service has been excellent. About 135 days to go........so far so good.
16 stycznia 2025
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Rosalind
Thank you so much for your kind review! We’re delighted to hear that your experience with Imagine Holidays has been both professional and friendly. Sam and Matt will be thrilled to know that their efforts have made a positive impact in addressing your questions and concerns.
We share your excitement for your upcoming European adventure! If there’s anything else we can assist you with as you prepare for your trip, please don’t hesitate to reach out.
Wishing you a fantastic holiday!
Kind Regards
Josh
Customer Support
Katelyn from Customer Services was so…
Katelyn from Customer Services was so helpful and patient.
16 grudnia 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Sue,
Thank you for your kind words! We’re so pleased to hear that Katelyn was able to assist you with patience and helpfulness. We strive to provide exceptional service, and it’s great to know Katelyn made your experience a positive one.
If you need any further assistance, please don’t hesitate to reach out. We look forward to helping you with your future travel plans!
Kind Regards
Josh
Customer Support
Golden Triangle and Cruise
Just completed a Golden Triangle tour and cruise on Azamara Pursuit. Sanjay our tour guide in India was exceptional in all respects. His "inside knowledge" was invaluable, Asif the driver was very good, as was offsider Rahm, combined together to make a wonderful stress free holiday. The cruise was above our expectations, well done all the Azamara crew.
9 grudnia 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Alan,
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that your Golden Triangle tour and Azamara Pursuit cruise exceeded your expectations.
It’s fantastic to know that Sanjay, Asif, and Rahm contributed to making your holiday stress-free and memorable. Their dedication and teamwork truly reflect the high standards we aim to provide. We’re also delighted that the Azamara crew delivered an exceptional cruise experience for you.
Your kind words mean a lot to us, and we hope to assist you with another incredible journey in the future!
Kind Regards
Josh
Customer Support
Imagine the Frustration before a holiday begins
It is hard to ‘Imagine’ a holiday booking could be so ‘ messed up’ in the Pre- holiday document stage. Before departure I was soo anxious!! Because of constant Hotel changes. Subsequent emailed documents, would have previous hotel information in different parts of the trip.
This happened with this one booking numerous times. Many phone calls were made and I was not sure if I was ‘ Arthur or Martha’. Finally about a week or less out from our Overseas trip, our ? confirmed trip Itinerary was sent. By this stage my Confidence was so low and it certainly did not make for a ‘Relaxing Start to our holiday. The odd mistake, is acceptable, but not constantly. Very Annoying, exhausting and Frustrating.
The actual holiday, when we arrived, was good overseas. Our wonderful guide also stated the company he ‘Imagined’ also were giving him incorrect documents re Itinerary as well.😒😣👎🏻
28 marca 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Linda,
Thank you for taking the time to share your experience with us. I sincerely apologise for any confusion and frustration caused during the pre-holiday documentation process. We understand how important it is to have a smooth and stress-free lead-up to your trip, and I deeply regret that we fell short in meeting your expectations on this occasion.
I recall the conversation we had directly last month, and I truly hope it reassured you that we are taking active steps to address and rectify these issues. We’ve reviewed our processes and are implementing improvements to ensure greater accuracy and clarity in all our communications moving forward.
On a positive note, it’s wonderful to hear that despite the challenges before departure, you enjoyed your holiday and found the guide overseas to be excellent. Your kind words about the trip itself mean a great deal to us, as our goal is always to provide memorable and enjoyable experiences for our guests.
Thank you once again for your candid feedback, as it allows us to learn and improve. Should you wish to discuss your concerns further, please don’t hesitate to reach out.
Warm regards,
Harrison
Senior Customer Support Executive
Great holiday.
We have just completed a tour of the Golden triangle and Shimla India and were most impressed with the tour guide Sunil Bahal who went above and beyond for us. His knowledge of indian history and his english were exceptional. We were looked after the whole tour and nothing was too much trouble for him. He accompanied us to High Tea at Lord Kitcheners former residence in Shimla and it was the highligh of our time there. The Taj Mahal was just amazing and we had a great day. We had a small group of 10 and the bus and driver were excellent. All hotels were 5 star. An amazing holiday. Well done Imagine. We look forward to our trip with them next year in the Med.
Carol and Rod Carter.
8 października 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Carol and Rod,
Thank you so much for sharing your wonderful experience! We’re delighted to hear that you had such an amazing time exploring the Golden Triangle and Shimla with Imagine Holidays.
It’s fantastic to know that Sunil Bahal made your trip so memorable. His exceptional knowledge of Indian history and his dedication to going above and beyond truly make him a standout guide. High Tea at Lord Kitchener’s former residence sounds like such a special experience, and we’re thrilled it was a highlight for you.
We’re also pleased that you enjoyed visiting the Taj Mahal, traveling with your small group, and experiencing the comfort of a 5-star journey. We’ll be sure to share your kind words with Sunil and the rest of our team.
We’re so excited to welcome you on your Mediterranean adventure next year and look forward to helping you create more unforgettable memories.
Kind Regards
Josh
Customer Support
Golden Triangle India ’…
We’ve just completed Imagine Holidays’ 6 day Golden Triangle tour of India with Sanjay Sihag as our tour leader. Sanjay has gone the extra mile every single day to ensure our every need was covered and we safely enjoyed the unique experiences of this wonderful country. Highly recommend Imagine Holidays especially with Sanjay leading the group, our Coach Captain and Rahm, tour assistant.
19 listopada 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Ralda,
Thank you for sharing your fantastic experience on Imagine Holidays’ Golden Triangle tour of India!
We’re delighted to hear that Sanjay, along with your Coach Captain and Rahm, made your journey so memorable. It’s wonderful to know that Sanjay’s dedication and effort ensured your comfort and safety while immersing you in the beauty and culture of India.
Your high recommendation means the world to us, and we’re thrilled to have been part of such a special adventure. We hope to welcome you on another journey soon!
Kind Regards
Josh
Customer Support
very nice review 5 five star that is…
very nice review 5 five star that is great places.
i forgot myb backup code long time Thank you, can you remember me.
15 listopada 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Aboubacar,
Thank you for your wonderful five-star review! We're delighted to hear you had a fantastic experience with us and enjoyed such great places. Your kind words mean the world to us, and we’re thrilled to have been part of your journey.
We hope to assist you with more exciting adventures in the future. If there’s anything we can do for you, don’t hesitate to get in touch.
Warm regards,
Harrison
Senior Customer Support Executive
Indian Pacific train & Queen Elizabeth cruise
What a pleasure to deal with Imagine Holidays. It is rare to receive such a wonderful level of customer service in this day and age. Cannot recommend them too highly. Our holiday was the best ever!
13 października 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Linda,
Thank you so much for your wonderful review! We’re thrilled to hear that your holiday was your best ever and that our team was able to provide a level of service that exceeded your expectations. Creating seamless and memorable experiences for our guests is at the heart of what we do, and it’s truly rewarding to know that we succeeded in making your journey with Imagine Holidays exceptional.
Your kind words and high recommendation mean the world to us. We can’t wait to welcome you on another incredible holiday soon!
Warm regards,
Harrison
Senior Customer Support Executive
4 Cunard Queens
We have just returned from the 4 Cunard Queens. It was a well organised trip with flights, hotels and transfers The hotels were all in really good locations. Imagine holidays reps were available to help if you needed it. Transfers worked well. We booked Princess Grill and got upgraded to Queens grill penthouse for 32 nights of the 46 on board. It was fabulous.
20 sierpnia 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Tania,
Thank you for sharing your experience of the 4 Cunard Queens trip with us! We're delighted to hear that everything was well-organised, from the flights and transfers to the hotels in such prime locations. It's wonderful to know that the Imagine Holidays representatives were on hand to assist when needed and that the transfers worked smoothly.
A special congratulations on being upgraded to the Queens Grill Penthouse for the majority of your time on board – that must have been an incredible experience! We're so pleased to hear that you found it fabulous and that the overall journey exceeded your expectations.
We look forward to helping you create more memorable travel experiences in the future!
Kind Regards
Josh
Customer Support
So far everything has gone very well from airport pickup to transfer to and from Eastern Orient which was brilliant
So far everything has gone very smoothly with airport pick up and transfer to Eastern & Orient Express’s. Matthew has helped greatly with our enquiries.
13 października 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Lance,
Thank you so much for your kind words! We're thrilled to hear that your experience with the airport pick-up and transfer to the Eastern & Orient Express has gone smoothly.
It's wonderful to know that Matthew was able to assist with your enquiries and help ensure everything ran seamlessly.
We're committed to making your journey as enjoyable as possible and look forward to continuing to support you throughout the rest of your trip.
If you need anything further, don't hesitate to reach out. Safe travels!
Kind Regards
Josh
Customer Support
Once we paid a deposit
Once we paid a deposit, nobody showed any interest in follow up or assistance with any issue. A used car salesperson would do better !!. We had issues with substandard accommodation in 3 locations, Imagine did not care, overall very poor treatment from the Australian arm of this company, I learnt a lot about using Travel Agents and the mistruths and marketing BS they use to convince you. The use of staff who dont understand the audience or tour group along with a call centre who dont want to know about problems makes this a company to avoid, Interesting that they follow up a poor review with a phone call trying to get the review removed. Maybe if they tried hard to look after customers in the first place they wouldnt have poor reviews
15 czerwca 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Good Afternoon Glen,
Thank you for taking the time to leave your review. I am disappointed to hear that you feel that we have not attempted to assist you with your concerns regarding your holiday departure. I have reviewed the notes included on your booking, and I can see that several members of my management team have had extended conversations with yourself to attempt to help.
It was certainly not our intention to have you change or remove your review unless we genuinely assisted you at this time. My colleague was attempting to understand the concerns you raised here and to see if there was anything we could do further at this time.
Again, it is always disappointing to hear that our service has not met the expectations that you have put in place, but I can certainly assure you that it is not correct that we did not care or attempt to assist you.
Regards,
Harrison
Senior Customer Support Executive
CUNARD/ORIENT EXPRESS HOLIDAY
Recently arrived back from your Mediterranean 21 day cruise on Queen Victoria and rail journey on the Orient Express Package Holiday. Our first contact with Imagine Holidays was first class dealing with your booking lady Emer in the Perth Office.
Our cruise on Queen Victoria was wonderful. What an amazing ship and crew. Our Imagine representative in Venice (Maria) was a standout in both professionalism and helpfulness. Regrettably the same cannot be said for the Paris Imagine representative who basically dumped the group at the hotel never to be seen again and no advice re our transfer details to the airport for our flight home. We had to call the Imagine Office in the UK for confirmation of pickup times. Also, after being advised that our earlier notified hotel in Venice was being changed to another with a lower tariff, we would have expected to receive a refund or credit?
7 lipca 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Mr. and Mrs. Leonard,
Thank you for sharing your feedback about your Mediterranean cruise and rail journey on the Orient Express. We're delighted to hear that you had such a wonderful experience on Queen Victoria and that Emer from our Perth office provided first-class service. We’re also pleased that Maria in Venice stood out for her professionalism and helpfulness.
We sincerely apologise for the issues you encountered in Paris with our representative and the lack of communication regarding your airport transfer. This is not the level of service we strive to provide, and we will ensure that this feedback is addressed.
Thank you again for your feedback, and we hope to welcome you on another holiday in the future.
Kind Regards
Josh
Customer Support
Amazing service and helpful advice
I transferred my deposit to another holiday. Imagine staff were very helpful. After arrangements for my second selection, Jacqui from the Concierge Team, helped with suggestions and pulled together a holiday which looks even better than my second selection. She was incredibly helpful, always cheerful and offered excellent service.
30 sierpnia 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Vitoria,
Thank you for sharing your experience with us! We're delighted to hear that our team, especially Jacqui from the Concierge Team, was able to assist you in finding a holiday that exceeded your expectations.
It's wonderful to know that she provided you with helpful suggestions and excellent service while maintaining a cheerful attitude throughout the process.
We appreciate your kind words and look forward to helping you plan many more memorable holidays in the future!
Kind Regards
Josh
Customer Support
Great packaged holiday
Great packaged holiday, which included flights, cruise, Orient Express train ride and hotel stays with transfers.
Hotels chosen by Imagine were great 4 star hotels. Their holiday representatives made sure we were well informed and supervised.
Just an amazing holiday experience!
15 lipca 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Mitri,
Thank you for sharing your wonderful experience! We’re thrilled to hear that you enjoyed your holiday package, including the cruise, Orient Express train ride, and hotel stays with transfers. It’s great to know that the 4-star hotels we selected met your expectations and that our holiday representatives ensured you were well informed and supported throughout your journey.
We’re delighted that you had such an amazing holiday experience, and we look forward to helping you plan your next adventure!
Kind Regards
Josh
Customer Support
Not Good Enough Imagine Holidays
Imagine Holidays. The booking process was simple enough, and booking staff were helpful and courteous. The trip included a cruise around the Mediterranean, a duo of Italian Lakes, which was very enjoyable, plus a train journey from Tirano to St Moritz. The train journey is where our main issue arises. It was advertised in The Senior newspaper specifically as "Scenic Swiss Rail Journey On Board Bernina Express." The Bernina Express is not what we went on. We sent Imagine Holidays photos and website links of the only two trains that go from Tirano to St Moritz, plus photos of the train that our group were on. Contrary to all the evidence, Imagine Holidays continued to argue the point. We booked our holiday on the expectation of what we read. Naturally enough, we came away very disappointed and felt that this was false advertising. Imagine Holidays gave us $500 credit ($250 each) toward another holiday with them, which may amount to next to nothing because, at this stage, we do not feel like rebooking another holiday with Imagine.
10 czerwca 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Gail,
Thank you for your feedback and for taking the time to share your recent experience with us. I'm pleased to hear that you enjoyed your Mediterranean cruise and the visit to the Italian Lakes, and that our booking staff were helpful and courteous.
However, I'm truly sorry to learn about your disappointment with the Bernina Express day tour. We strive to provide clear and accurate information in all our communications, and I regret that this part of your holiday did not meet your expectations. Please know that your concerns regarding the Bernina Day Tour have been taken very seriously.
The $500 credit was offered as a gesture of goodwill, but I understand your hesitation in rebooking with us. Your trust in Imagine Holidays is important, and we sincerely hope to have the opportunity to restore it. We genuinely value your feedback and hope to have the chance to make things right.
Warm regards,
Harrison
Senior Customer Support Executive
BEST CUSTOMER SERVICE EVER.I spoke with Ben today from Imagine…
I spoke with Ben today from Imagine Holidays and his customer service was fantastic. He spent a lot of time trying to sort out my problem. He even phoned me back when he noticed it hasn't been rectified. I can't speak of him highly enough.
15 lipca 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Davina,
Thank you for your glowing five-star review.
We are delighted to hear about your exceptional experience with Ben. His commitment to resolving your issue and ensuring you received the best possible service truly embodies the standards we uphold at Imagine Holidays. Your kind words are greatly appreciated, and we will be sure to pass on your praise to Ben.
Should you need any further assistance, please do not hesitate to contact us.
Best regards,
Harrison
Senior Customer Support Executive
I have found the Imagine Holiday Staff…
I have found the Imagine Holiday Staff to be extremely helpful in every aspect of our booking
12 czerwca 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Brian,
Thank you so much for your wonderful five-star review!
We are thrilled to hear that you found our staff extremely helpful in every aspect of your booking. At Imagine Holidays, our goal is to ensure that every part of your holiday experience is seamless and enjoyable. Your kind words reaffirm our commitment to providing exceptional service to our guests.
If there is anything else we can assist you with or if you have any future travel plans, please don't hesitate to reach out. We look forward to welcoming you on another unforgettable journey.
Warm regards,
Harrison
Senior Customer Support Executive
Holiday Refund
Although it was a long time ago when our holiday was cancelled because of covid I really appreciate the call from Harrison confirming the refund.
I thought the money was lost forever.
Many Thanks Harrison for your great service.
Gerald Hardman.
27 maja 2024
Opinia niezależna
Odpowiedź od Imagine Cruising Australia
Dear Gerald,
Thank you for your kind words. We're very glad to hear that Harrison was able to assist you and confirm your refund for the holiday that was cancelled due to COVID-19.
Your appreciation means a lot to us, and we'll be sure to pass along your thanks to Harrison. If there's anything else we can do for you, please don't hesitate to reach out.
Kind Regards.
Josh
Customer Support
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