Very prompt service and the products delivered are exactly what was ordered. They have different offices making shipping super smooth. Good quality swag and a very responsive account management team.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I always find IGO Promo really helpful and friendly when I need help with an order or a sample. The pricing is really clear on the site: while other promotional merchandise companies give an indicativ... Zobacz więcej
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Excellent communication and product. Delivery was quicker than expected. Ordered just over 300 small teddy bear key rings with printing back and front. Advice given by phone and email was most helpful... Zobacz więcej
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Samples were ordered and arrived in good time. As the samples do not arrive with a logo on I wanted to be clear about the positioning of the logo and received a quick response. We ordered two styles... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z artykułami promocyjnymi
- również w kategorii:
- Dostawca gadżetów reklamowych
Napisane przez firmę
At IGO Promo we are specialists in printing promotional items. For 80 years we have been convinced that business gifts and printed promotional products help companies strengthen their brand. We understand the power of giving. And we advise our clients to do the same for their business contacts. Not only do we believe it is nice for companies to give something back, we also like to give something back ourselves. That is why we are aware of corporate social responsibility. With our wide range, there is always a perfect gift. It is our mission to ensure that brands can easily express themselves through personalised gifts. And we do all this in a personal way, by guiding you through the process step by step. As with our service, we set high standards for the quality of our products and printing.
Dane kontaktowe
Quadrant House, 4 Thomas More Square, E1W 1YW, London, Zjednoczone Królestwo
- 0800 43 46 98 9
- info@igopromo.co.uk
- igopromo.co.uk
4,7
Doskonała
439 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Too much reliance on sub-contractors
After sales were really good in a solution and communication so updated review to 3 stars (supplier shipping policies and quality would still need to be reviewed by IGO in my humble opinion)
*** Original review *** They say you get what you pay for (order IGU046268). Sadly, I paid a lot of money for the frosted finish cups (550ml) and got poor value for money. Payment & Design approval were ok. ** Tracking number was not provided. My first request for tracking was ignored, I had to send a reminder and was promised a tracking number but still the box arrived before tracking was provided ** The state in which glasses arrived was SHOCKING. 500 glasses were squeezed in the smallest possible box possible, with no padding/wrap, the box was torn in 2 places and you could see some glasses were broken. Staked glasses were so harshly squeezed and thrown around that we had difficulty separating them. Glasses were dirty as the result of the torn box should there not have been so much packing tape would have fallen out during transportation. In total 23 out 500 were cracked, I had to wash remaining ones by hand to take off the dirt and further 11 glasses have such a sharp edge that you can cut a lip or a tongue on it. *** I requested a partial refund or replacement which I believe is reasonable but sales keep telling me THEY need to sort it out with THEIR supplier. I politely pointed out that I have no contract with THEIR supplier but with IGO, I don't need to be involved in IGO's matters with their supplier. I offered to return not fit for purpose glasses to their supplier if they provide a prepaid label. Instead, I am being asked to send more photos of the broken glasses and the matter just stretches on. **** This is absolutely shocking service and the quality of glasses is not exactly satisfactory. ***** I would not recommend this service or glasses.
5 lipca 2022
Opinia niezależna
Odpowiedź od IGO Promo
Dear Lana,
Firstly, we would like to apologise for the unfortunate matter and inconvenience caused.
We acknowledge the points you have mentioned, and as you are aware this complaint was raised to the supplier last week when you initially informed us of the damaged units. We are in continuous conversation with yourself and keeping you posted along the way, and as you have been informed we will certainly resolve the complaint. As the glasses were not printed by us, but our supplier, they will need to complete their internal investigation and we will then be able to resolve this complaint with you.
I understand your concern and frustration, and understand you did not wish to provide further images, however, to resolve complaints co-operation is needed and much appreciated.
We are aiming to resolve this complaint later today/in the upcoming days, as you have been informed. Thank you for your patience!
Kind regards,
IGO Sales team
Items just as described and good quality
27 czerwca 2022
Odpowiedź od IGO Promo
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
Still waiting for samples
Still waiting for samples.
EDITED: Updated regarding timeframes - will update again once samples have arrived :)
27 czerwca 2022
Odpowiedź od IGO Promo
Dear Andrew,
Having reviewed your order I can see this was placed on the 22nd of June, and has been dispatched. Our normal shipping time is 2-4 business days, which is yet to pass on your order, and I can see both items are scheduled for delivery on the 28th of June.
Feel free to contact us via email should you have not received the tracking information, we will be happy to provide these.
For future references please keep the abovementioned timeframe in mind.
Kind regards,
Team IGO
Odpowiedź od IGO Promo
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
Great simple service
11 czerwca 2022
Odpowiedź od IGO Promo
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
Good quality and good price
Good quality and good price. Lovely luggage tags. Quick service. Will be using you again!
9 czerwca 2022
Odpowiedź od IGO Promo
Hi
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
Misrepresentation of delivery timing.
My order was supposed be delivered on 9 May. It wasn't even close to being delivered by the date I was promised. It did eventually turn up but way after I needed them. Now they are stuck at a venue in London and I have to figure out how to get them to my next event. Completely useless.
16 maja 2022
Odpowiedź od IGO Promo
Dear Customer,
We understand your frustration and do apologise for the delays that have occurred on our side. Currently our production times are longer than usual due to overall increase in order levels, and this affects majority of our customer at this moment, that being said we understand the inconvenience it has caused.
We are currently in the process of finalizing a suitable compensation for the delays and have attempted to contact you, however, were not able to reach you and are continuing the conversation via email. We will do our best to have this matter resolved as soon as possible.
In regards to the address, as we have also mentioned in one of our latest email correspondence, the delivery address was specifically requested by yourself which is why the order was dispatched to London.
Once again we would like to apologise for the delays and inconvenience caused and hopefully we will be able to resolve this shortly.
Kind regards,
Sales
Ordered 225 notebooks in 3 different…
Ordered 225 notebooks in 3 different colours. Delivery was fast and all 3 colours arrived together which was handy. Notebooks are probably better quality than I was expecting. No complaints here.
6 maja 2022
Odpowiedź od IGO Promo
Hello Ben
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
Totally unreliable and Awful service -
I had purchased an order of 100 printed bottles, on the assumption and promise that my order would be completed in time for my employee conference. The quote that I received on email, even gave assurance that the delivery would be with one day to spare.
Once the order was processed and I received an update the date had changed to after my event.
I called and spoke with someone in the sales team, who promised to look into and see what he could do, he promised to call me back in half an hour.
No call back that day so I emailed then, and got a standard response.
I called again, and spoke to the same sales rep, who said he wasn't sure they could meet our deadline because of covid but would review again, and promised to email confirmation of either delivery or refund.
No email, received so I called again, only to be told ah yeah, sorry, like I said, were not going to be able to do it.
Needless to say, the whole situation has been a disaster, and the service has been awful. I now have an event with no product, frustratingly, had they have not mislead me on their ability to deliver on time, I could probably have found a different supplier.
My advice - avoid this company at all costs.
22 kwietnia 2022
Opinia niezależna
Odpowiedź od IGO Promo
Hello Craig
Thank you for your review,
We are sorry that you had this experience.
You purchased 100 printed bottles for your employee conference and were provided with a standardised ‘’expected delivery’’ date when you completed the order on our webpage. This is not a confirming delivery date, but an estimation, and cannot be taken word for word as it's dependent on when the proofs are approved, payment made, etc. The dispatch date was then confirmed as the 26th with delivery being between 27-30th.
After your request, we did contact our supplier to investigate if the order could be fast-tracked. Unfortunately, a covid outbreak affecting a significant part of our suppliers printing facility causing overall delay, made this impossible.
We understand the concern and frustration in this case, but unfortunately it was out of our hands to get the order out faster than normal.
The order was cancelled, and all money released back to your card as soon as the cancellation was processed by our supplier.
Best,
IGO Promo
Pens bought
Quick service and advice, good quality 🖊. 👌 . Helpful and patient adviser . The price was reasonable.
14 kwietnia 2022
Odpowiedź od IGO Promo
Hello Anastasia
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
Great products
Very helpful
Excellent range of merchandising
Good pricing, quick quotes and easy to order
Fast production and delivery
11 kwietnia 2022
Odpowiedź od IGO Promo
Hi Victory
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
Swift and helpful service
After trawling through bulk glass engraved on the internet I was drawn to igo due to their competitive prices and range. After emailing the team I was helped and advised. I had quite a short delivery date needed and they managed to do it 3 days earlier! Amazing company. Will use them again.
12 marca 2022
Odpowiedź od IGO Promo
Hi Clare
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
Odpowiedź od IGO Promo
Hi
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
Fast and efficient and all as we wanted.
17 lutego 2022
Odpowiedź od IGO Promo
Hi
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
Branded camera blockers - just what I wanted
The order was processed quickly and the branded camera blockers are exactly what I wanted.
24 stycznia 2022
Odpowiedź od IGO Promo
Hi Jane
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
Odpowiedź od IGO Promo
Hi William
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
Great communication and prompt delivery!
20 stycznia 2022
Odpowiedź od IGO Promo
Hi Amanda
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
Great value
Great value, easy to deal with and good communication. Loads of choice and branding options too!
17 stycznia 2022
Odpowiedź od IGO Promo
Hi William
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
A little disappointed with the diary’s…
A little disappointed with the diary’s layout, being 1 page to a day they do not give much room for writing
24 grudnia 2021
Odpowiedź od IGO Promo
Dear Eric,
Thank you for feedback and I am sorry to hear you were disappointed with the layout of the ordered diary. I can see we have attempted to contact you multiple times, however, are yet to reach you.
Having looked at the product description for the ordered diary, the following information can be found on our website and on the following link:
‘Pocket diary, in four languages: NL, EN, F and D. Finished with a plastic cover with 2 pockets. 64 pages printed in 2 colours on 70 g white paper, one week per page, address book and bookmark.’
https://www.igopromo.co.uk/diaries-and-calendars/pocket-diaries/euroselect-diary/p3610-master
I understand the diary’s layout does not meet your expectations, and we are sorry to hear that, however, the item does meet the description stated on our website.
For future orders, I would suggest having a free sample or two of the desired products to test prior to placing a printed order, to ensure disappointments as this would not occur again.
Kind Regards,
Eeva U
Sales Associate
Odpowiedź od IGO Promo
Hi Chris
Thank you for your review! We appreciate you taking the time to share the experience you had shopping with us!
Best,
IGO Promo
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