IGNI 

We used Igni who forwarded us to Fairway Energy (based in Liverpool) for Mum and Dads free ECO4 boiler. We had approached all the main Utility suppliers,who would only supply insulation (GBIS), or had a several week waiting list even to talk to us. EON were the worst. They work with our local Coventry Council on ECO4. We went through the whole application process ie vulnerable/pension credit/council tax discount/Baxi back boiler over 30 years old/EPC rating F. They turned us down because dad has a cavity wall, they only do solid wall houses!!! All the major Utilities were useless. We had tried them for reputational security. Old people are cowboy magnets. Do a Google search on ECO4 fitting experience. There are some horror stories regarding subcontractors. So I did my homework and came across Igni who had great reviews. I started the process very reservedly, expecting the worst. I could not have been more wrong. The whole process has been a breath of fresh air. I spoke to Hussain at Igni who then passed me to Daisy at Fairway Energy. Within the week, we had a survey by Paul from Fairway Energy and the boiler was fitted yesterday, a week after the survey. Matt and Barry from Fairway Energy drove down from Liverpool and arrived at 8.15am. They were very professional and knowledgeable. They fitted an Ideal 35Kw Ideal Combi boiler. They cleaned up afterwards and were extremely courteous. They finished the fit at 5pm. Matt the electrician arrived mid afternoon to fit 2 electric radiators in the loft conversion and hardwire the boiler in. He also showed us how to use the wireless thermostat. He left at 7pm to return to Liverpool. Fairway Energy is a family owned business (family and close friends). The surveyor, fitters and electrician all work directly for Fairway Energy, there were no unknown subcontractors. We have a 1 year warranty from Fairway Energy and a 2 year warranty from Ideal. I thoroughly recommend Igni and Fairway to anyone getting their parents through the ECO4 process. You have restored my faith in good, honest hard work with no hidden agendas. (For anyone just missing out on Pension Credit), look up Underlying Carers Allowance)

IGNI themselves were reasonable but their subcontractor berks insulation was atrocious.

Good points:

I got a Worcester Greenstar 4000 for free saving me around 4k on having the 50 year old boiler replaced.

Bad points:

1) Pipework is not the best workmanship - not many clips used and none of it is level or aligned with each other

2) some terrible pointing work and a hole in my ceiling.

3) flue is wonky and looks a mess.

4) they refused to reconnect my smart heating even though this was promised and removed a few trv’s saying they were illegal.

5) left a terrible mess that I had to clear up - dust throughout the house.

6) stripped all the insulation jackets off existing pipework and took it with them. Also took all the old copper they could including the old tank but left old boiler on driveway.

7) no inhibitor in system so could have voided warranty but suspiciously left an empty can of furnox f4 behind which is a leak sealer.

8) didn’t bleed system properly.

9) didn’t put back insulation in loft

Friendly and professional, assessment and installation.

I had a complete system fitted within 2 days! The lads were extremely dedicated to their work they worked endless to get the job done well done!

We had two teams who arrived to do the work. The first team removed all the old loft insulation and replaced with the new, having to move a lot of the boxes we had in the loft. We had removed some to try and help but we are in our mid 70's and can not work as fast as these young men who did a brilliant job, not stopping until they had finished. They cleared all the waste and left our house clean and tidy.

Next came the two men to install the new Boiler, which is in a small area under the stairs, not easy, created a problem fitting the flue. However these men were polite and courtious at all times, keeping us informed about their progress as they worked late into the night. We are so impressed with their work and how they remained professional at all times. I would recomend the services of these gentelmen from IGNI WHO WENT THE EXTRA MILE.

Very unimpressed with Berks Insulation. Damaged and dirty walls, including a boot print CSI, would be proud of. Basic care and attention to detail. A large outside black hook that is only suitable for an outside gate...
Spoken to customer services who say the walls want sugar soaped...

I had a new gas boiler fitted today by Igni. The guys were polite & friendly…. & tidy. They fitted my new Baxi boiler and tidied up after themselves. Very quick, efficient - I have no hesitation in highly recommending them.

Very impressed! From my enquiry on Monday to telephone call from IGNI on Tuesday to surveyor visiting on Wednesday to installation on Friday - WOW!! All done in one week. Minimum fuss, very professional service and nice people. Highly recommended. Thank you so much for being such a pleasure to deal with.

simple process all the way through job done to a good standard

The gentleman who attended were very polite and efficient.

Great team of workers done an amazing job today. They tidied behind themselves kept us up to date with how it was going. Everything we requested was done
A***** for works done
Thank you
Louise Wakeling

Zero stars! This company maybe legit but……………… Let me tell you that going for this scheme is too stressful! Not only do they need every form in your life including marriage certificates etc…..bit personal yes! Was advised by many other companies that this was too dodgy!! Well they need everything including your bank stuff and still not enough. A day goes by then 2 then 3 now day 10! They waste your time waiting for ridiculous approvals of your credentials! Only to find out still🤯 forms not enough 🤯 and they want more!
So they offer to do installation before fitting boiler why I don’t know thought boiler would be more important! Oh but not! So we continue to freeze and go dirty for days and days! Now my daughter has developed Pneumonia and I a chest infection! So no thanks to them stringing us along for 10 days only to end up paying out for new boiler with a ‘proper firm’.
You think your saving money but for 2 weeks with no heat or hot water to wash and likely to of getting ill in the freezing conditions that is the Uk. Lesson learned when it’s free it actually is not!
DO NOT PUT YOUR HEALTH AT RISK AND WAIT FOR THEM ITS NOT WORTH YOUR HEALTH! Hello hospital!🏥

This company offer us a boiler replacement for free with a benefit claimant in the household, they are 100% genuine and as pensioners unable to afford a new boiler it is a godsend would recommend this company to anyone in the same predicament as it's government backed.

Lovely guys that came to my property today. Very polite, explained everything well and worked really hard, never stopped for any lunch or tea breaks! Extremely tidy and careful. Being a single mum I felt comfortable with all 3 in my home which is so important.
Great all round ⭐️⭐️⭐️⭐️⭐️

Absolutely great many thanks for a no nonsense service and delivering and fitting a new boiler very swiftly . Engineers were brilliant .
Many thanks once again.

Lads turned up got on with the job
Clean and tidy well mannered didn't take long to do the loft.

I was not sure about getting involved but highly impressed after the works have been completed. The process was very simple and straightforward. The engineers were very helpful and understanding too.
Thank you all very much for the gas central heating in my parents house.

Review on behalf of my son - Terry at IGNI was so very helpful he answered all my questions and there was a lot as I was very skeptical. The surveyor came and was very thorough - two days later the loft insulation was installed and the day after the guys came to fit the combi boiler. Im sure a lot of people think that those on benefits get everything but when you are on benefits through mental illness and you finally have a warm home and hot water which you could not have previously IGNI were a joy in dark times. Thank you

I recently used Igni for both a new boiler and loft insulation, and the whole process took 14 days as I had just moved to a new address. Throughout, Terry kept me updated almost every day, which I really appreciated. He was humble, professional, and very accommodating.

On the day of the installation, a team of four arrived—two for the loft insulation and two for the boiler. I was thoroughly impressed with their service. The installation was completed quickly, accurately, and to my full satisfaction.

What really stood out was their commitment to cleanliness. Once the job was done, they left the area spotless, as if nothing had been touched. They were also very patient and took the time to answer all my questions with professionalism and clarity.

I would highly recommend Igni. Well done, guys.

Installation of new boiler and loft insulation all carried out to my satisfaction in one day. However, I was left with an electrical fault which rendered all my upstairs lighting totally out of order. The following day Wakas ( an electrician) was sent to effect repairs - it was a tricky job and Wakas tenaciously spent several hours investigating and finally solved the problem. Thank you.