IGNI 

Really disappointed with the service provided by IGNI. I contacted them on behalf of a vulnerable person whose boiler needs replacing. After an over the phone assessment I was told that they were eligible for the boiler replacement and we could book in for a survey before installation. I was given a 4 hour slot and waited for the surveyor to arrive. 15mins before the end of the slot I received a call from the surveyor to say he’d be 30mins late, which was fine and he confirmed the property type which was a ground floor maisonette. Five minutes later I received a call from IGNI to say that we were no longer eligible and the surveyor would no longer be coming. After waiting all afternoon for someone to come this was extremely frustrating, particularly as I had spoken to IGNI several times over the last few days and nobody had highlighted the fact they don’t work on maisonette properties. This information was nowhere to be found online and they have completely wasted my time. I was told that if the property has no loft, they can’t help you with your boiler. A disappointing loophole for a scheme that is intended to help vulnerable people keep their homes warm this winter. This information should be more clearly displayed rather than misleading information about free boiler grants. Nobody on the phone could explain to me why this information wasn’t shared earlier on in the process.

I could not recommend IGNI enough. I am another happy customer the work was quick and efficient from day one I was updated throughout the process. I was eligible for an energy efficient combi boiler, loft and wall installation. Also IGNI also went above and beyond to install 2 vents one in the kitchen and one in the bathroom. If your thinking to see if your also Eligible go for it ! Honestly could not recommend enough.

Great service! Good communication from the company, got my boiler fitted in a day. Very friendly and polite, even cleaned up after themselves and helped move furniture around.

Great from start to end. We contacted Igni and within a few days a surveyor came out to confirm they could fit a new boiler and insulation, then a few days later it was all done. Unfortunately a couple of days after the install I got up to find water coming through the downstairs ceiling. I called the installer who could not help, but then called Igni and they got a plumber to come out and fix the issue. Overall very happy with the service I got from Igni.

I have no words as the quality of service we received...from what started as a simple phone call to days later a full boiler install was amazing...such pleasant, polite and efficient workman that cleaned up as they went and didn't stop from the time they turned up till the time they left...couldn't fault them and would definitely recommend to anyone who needed a new boiler ....

Very pleased from start to finish from a simple phone call Igni sorted everything out Saturday morning loft was in insulated fan in kitchen and bathroom and trickle vents fitted on windows great bunch of lads very polite and helpful then Tuesday morning the 2 gentlemen turned up to fit the boiler totally amazed with how hard-working everybody within the team have been would highly recommend

Excellent service from first contact a few weeks ago to inspection on 21st October loft insulation air circulation fitted on Friday 24th October and boiler with all radiator thermostats and units on 28th October my 85 year old mother is very happy and can now keep warm this winter and finally get hot water as her old boiler had failed both installation teams were excellent as was the original inspect and more was done than expected thank you all

Great service provided friendly and helpful staff and the 3 fitters was very friendly and professional thanks for everything.

A smooth service from start to finish.
It was easy to apply and within a week we had a survey. The survey was completed on Wednesday and works started Saturday.
All tradesmen were polite, hard working and clean and we received a follow up call on the monday.

Excellent service

I am thrilled that I got referred to Igni as it’s so difficult to find companies that you know you can trust. I was made to feel at ease from the first phone call, and the level of communication was good throughout. The various workman that came to the house worked hard and we’re happy to answer any questions I had. I’m so happy to now have my lovely new boiler and loft insulation, and can finally look forward to a warm and cosy winter!

From submitting my application to the completion of the project was seamless. I just submitted my application and IGNI did the rest. They were in touch within 24 hours and the whole project was completed within 5 days. The surveyor and the boiler installation engineer Suki were exemplary just excellent; courteous, knowledgeable excellent customer service care. Thanks to the guys at the office who kept me informed throughout the process and checked how the work going. My house is now warm and comfortable. Thanks IGNI.

Everything was done as agreed. Without any remarks.

Great service from start to finish would recommending them to everyone 🤗

IGNI installed my boiler in a day the team (Usman, Waqar &Hussain) were very polite and professional- explaining everything and ensuring I was happy. Would recommend them.

I’m absolutely delighted with the service my mum has received over the last few days and especially today when her boiler, insulation and extractors and vents were installed.

The installers and trades people were professional and courteous throughout, they looked after my mum who is 90, and nothing was too much trouble.
There was no mess, and no problems or issues whatsoever and she (and therefore I) am over the moon with our whole experience.

If you’re on the fence I’d definitely recommend this company.
It’s such a refreshing change to receive such a personal and friendly service and I’d book them again in a heartbeat.

Thank you.

Very impressed, everything was explained fully, the application was simple, and the installation was quick. Any time I had any questions I had a response straight away with little to no wait times on the phone. The installers were polite, helpful and cleaned up after themselves like they hadn’t even been. I was a bit cautious when I first got in touch asking what’s the catch, but there is none! I would highly recommend!

We had loft insulation extractor fans and a boiler, old boiler and immersion tank removed and can’t believe it was all free! And so fast! Spoke to them on Monday and they came and started work on Friday, was all finished by the following Monday! Quick and efficient workers, and tidied up after themselves fairly well! Thank you
(Jack B)

Absolutely spot on
I enquired about government help through igni and was contacted within hours
Within 48 hours I had a survey done and within 48 hours after that I had cavity walls insulated, there was zero in! My loft was topped up with insulation, 2 vents 1 in kitchen and 1 in bathroom
Being in the loft is a messy job, the lads made minimal mess clearing up as they went and were very respectful of my home, they started at 9am and didn’t finish until 5.30pm and never stopped
I’m over the moon and hoping this winter will be a warmer one, I’m confident it will be now having insulation!
I’m having a new boiler and trvs put on the radiators so looking forward to that being organised
Having had to go on benefits after packing my full time job in to care for my Mam until she passed away I’ve not had to pay anything to have this work done which is absolutely amazing, I certainly could not have afforded work on this level myself
Thankyou igni for keeping me informed every step of the way, being professional and polite on every phone call and email
I can vouch that this is genuine for anyone being sceptical and ‘too good to be true’ it’s definitely real
Anyone needing help to keep their home warmer and more efficient look no further, get it done now before it’s too cold
Genuine, honest review

It is rare these days to find a company so efficient. All three installers were polite, on time and very respectful. The whole process from application to completed installation took just seven days, amazing!

From filling the online application to igni regarding a new boiler and cavity wall insulation, I received a call the day after from a lovely lady named Sarah, and was so nice and straight away put me at ease. The service from igni was excellent from start to finish. All involved very polite, courteous, professional and left all the work very clean. I would not hesitate to use this superb company again the workmanship was exceptional and would 100% recommend to everyone out there.
Thank you so much IGNI.