i had bought a pool robot from i garden through a european dealer (decathlon). since my pool wall was clean i only used the floor mode. when i needed the wall mode function, the robot didn't do the j... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I love the job the KN35 does cleaning my pool, Unfortunately, I have had numerous problems with the tracks staying in the wheel grooves. They have slide off, requiring me to work them back on - not... Zobacz więcej
The swim jet is so versatile. Our entire family uses it for fitness, fun and recovery. I initially bought the swim jet for me to be able to swim "laps." However, using the swim jet for waves ver... Zobacz więcej
We have loved our swim jet and everyone in the family has been using it all summer long. We ended up having a slight battery issue recently and they have been very quick to resolve the issue and send... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Welcome to iGarden, where advanced technology meets outdoor living. We are dedicated to simplifying backyard and pool maintenance through intelligent, self-managing systems. Specializing in autonomous outdoor solutions—including our cutting-edge AI-powered robotic pool cleaners, smart lawn mowers, and premium swim jets—we help homeowners eliminate the hassle of manual upkeep and maximize their backyard enjoyment. Driven by innovation, reliability, and real-time smart control, iGarden brings premium efficiency right to your fingertips. We are committed to delivering top-tier product quality and responsive, human-centered customer support. Share your journey with us or explore what our community has to say!
Dane kontaktowe
Stany Zjednoczone
- +1 (888) 880‑3320
- customercare@igarden.ai
- igarden.ai
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Impressed with Fingers Crossed
I have had two pool cleaners, both chorded. I have not been happy with either one. The most recent just died.
I was not in a hurry to buy another one. I self- vacuumed for several weeks but started the online search for another one, chordless. The possibilities seemed unlimited and I had almost decided when the IGarden products popped up. All the reviews of the various products are very similar. Mostly real good with a few not so good. I guess what persuaded me to purchase the K 40 was it seemed relatively simple compared to many. Too many features and more things to go wrong! And the 3 year warranty. It arrived yesterday and I put it to work last night with the full time mode and full cleaning mode. When I got up this morning the pool was as clean as I have ever seen it. And it had parked itself next the edge in the shallow end. Maybe that was just coincidental but will find out soon. The packaging and boxing was very good. Setting it up was no problem. We'll see if this lasts as I am still very skeptical of these robotic pool aids. Forgot to mention, I have had four solar powered skimmers. The last one I returned for a full refund.
i had bought a pool robot from i garden…
i had bought a pool robot from i garden through a european dealer (decathlon). since my pool wall was clean i only used the floor mode. when i needed the wall mode function, the robot didn't do the job. since i couldn t reach decathlon (dealer), i contacted the igarden support and they helped me to resolve the problem within 10 min. they re great, very helpfull with knowledgable advice and i worked. they are fast in response, efficient in asking video/ admin info to resolve the issue at hand swiftly. very happy with their help !!
I have an issue with my K36 pool…
I have an issue with my K36 pool cleaner and after providing photos and video I was assured the unit had a defect and a replacement would be sent ASAP. Thank you
I love the job the KN35 does cleaning…
I love the job the KN35 does cleaning my pool, Unfortunately, I have had numerous problems with the tracks staying in the wheel grooves. They have slide off, requiring me to work them back on - not an easy task. The orange decorative caps, that mount on the wheels keep coming up as well, and I suspect are indication some sore of torque or alignment problem. I want my machine to work. The help I am getting from the iGarden support team is very promising, and I believe there will be a quick resolution as they care about thier reputation as a reliable provider.
I received great customer support…
I received great customer support service. The robotic cleaner works great. The cleaner has a minor issue but it still functions well without the part. Igarden generously will be replacing the cleaner.
The swim jet is so versatile
The swim jet is so versatile. Our entire family uses it for fitness, fun and recovery.
I initially bought the swim jet for me to be able to swim "laps." However, using the swim jet for waves very quickly became a family favorite pool activity. On top of that, my son, who is a high school athlete, started using it for recovery workouts and has been injury-free so far this season.
I'm so glad I chose this product. It has more than met my expectations.
We have loved our swim jet and everyone…
We have loved our swim jet and everyone in the family has been using it all summer long. We ended up having a slight battery issue recently and they have been very quick to resolve the issue and send a new replacement battery.
Chat function solution to our problem
Our igarden K Pro 120 pool cleaner lost the ability to function through its touchscreen during the first summer we owned it. I contacted customer support and reached an agent via chat who asked me to send a video of the problem. Once that was reviewed by their staff it was determined that the best course of action was to send a new replacement of the same model. The process was completed over the chat function and was relatively painless. I am awaiting the new replacement and looking forward to cleaning the pool again.
Great Support!
Had an issue with robotic pool vacuum. Customer support was very fast and helpful and got me a replacement product.
Customer service speaks volumes
I had a issue with my product called customer service and got a quick response . Their team was helpful , knowledgeable, and resolved the issue promptly . No waiting at all got emails and a call and was very satisfied.
I will buy other products because of their service .
Super timely replacement!
I had an error code pop up over the holiday weekend. Customer Support helped me troubleshoot. Sent in a couple pictures and a video to help with the process. When it was discovered that the error was not fixable on my end, customer support was super helpful in getting me setup with a replacement upgrade in a super timely manner. Very helpful!
Great customer service and the cleaner…
Great customer service and the cleaner works well.
Great service!
Great service! Company provided a complimentary battery replacement after a hardware defect.
I have received prompt and professional…
I have received prompt and professional customer service when needed. They have been very helpful and knowledgeable. A great company to work with
IGarden swim Jet
I have purchased the IGarden swim Jet X series to train in my pool for Ironman events. I have been using the product now for 2 months and must say that the user experience is great. The device is easy to install, operate, charge and store. The 4 speeds are more than enought for my training needs.
Customer support team was fast and efficent in responding to questions and clarifying doubts.
Replacement battery, great customer service!
Had an issue with my swim jet x battery box and after a phone call and a few emails with the support at igarden, I’ve got a return label for my faulty battery and a replacement free of charge. Zero hassles and very helpful customer service!
The support team was quick to respond…
The support team was quick to respond to my request and resolved my issue within 24 hours. Very happy with the quality of service.
I am NOT tech savvy
I am NOT tech savvy. When I received my iGarden pool robot, I misread the easy to understand operation instructions and couldn’t get my robot to work. I then opened a YouTube video and again failed to get it to work.
I then simply called and had the BEST and most understanding and personable interaction with the iGarden team. So patient with me. It was simple to understand once they explained my missing of one step.
The product works effortlessly cleaning our new pool. Love the product. Let ve the company.
This company has amazing customer…
This company has amazing customer service. I am new to pool sweeps and have many questions (okay, the printed manual could be lots better.). I ask them a question and it is normally answered within an hour or two. The issue is instantly solved. Great job people!
We love the iGarden robot
We love the iGarden robot. It recently quit working and the cinpany is shipping a brand new one to replace our existing one. This is great customer service.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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