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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Took out Haibke CF11 Demo bike. The staff at the shop were spot on so helpful . Now have to make my mind up about buying one. If I do I wouldn't hesitate buying from them despit the shop being an... Zobacz więcej

Oceniono na 5 z 5

An excellent buying experience.The different types of e bike drives were explained and you can test ride any bike., Superb.After trying several out I went with a mid drive MTB cross by Apache, having... Zobacz więcej

Oceniono na 5 z 5

I attended a free bike maintenance course - lovely friendly, and most importantly, knowledgeable staff. I left knowing more than when I got there. In the last couple of weeks my ebike, bought here,... Zobacz więcej

Oceniono na 5 z 5

Thoroughly recommend this bike shop, very knowledgeable staff, excellent service and no pressure sales. Time and effort put in by the staff to ensure you are matched to the right bike. I got to try th... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep rowerowy

Informacje przekazane przez różne źródła zewnętrzne

At I Cycle Electric we are the leading e-bike specialists. We have been selling and riding electric bikes since 2010, giving us an unrivaled knowledge of all types of e-bikes. It is this knowledge and experience that lets us deliver our outstanding levels of service that have seen people travel over 300 miles to buy from us based on existing customer recommendations. We have over 25 demonstor bikes to try before you buy. Visit our website www.icycleelectric.co.uk for more information.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

100 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Choice of bikes to try

It was great to have a test run on the bikes. I wanted a folding electric bike and they had 7 or 8 of them to try out on a nice little circuit that included a hill. Unless you can compare, you don’t know which is the best for you and it was my third bike trial that showed me that this was the most suitable bike for me. Really enjoying using the bike.

14 września 2021
Logo I Cycle Electric

Odpowiedź od I Cycle Electric

Thanks for your positive review, I hope you enjoy the bike and experience.
Ian and the whole team.

Oceniono na 5 z 5

I found ibike very helpful with me and…

I found ibike very helpful with me and allowed me to try any of there bikes for as long as i needed before i decided to purchase one,

9 września 2021
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Odpowiedź od I Cycle Electric

Thanks John for your positive review, I hope you enjoy the bike and experience. We believe trying the bikes is very important.
Ian and the whole team.

Oceniono na 5 z 5

Very helpful friendly people

Very helpful friendly people. They had lots of bikes to try and no pressure at all.
I would thoroughly recommend this family company

29 sierpnia 2021
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Odpowiedź od I Cycle Electric

Thanks for your positive review, I hope you enjoy the bike. We like customers to enjoy a no pressure purchase.
Ian and the whole team.

Oceniono na 5 z 5

Professional and friendly team

Professional and friendly team. Time to try out different bikes on quiet roads and hill nearby. Nick knows his stuff and sorted out a good deal to get us set up with two ebikes and helmets, lock, spare inner tubes and even repair kit and levers.

The bikes were set up immaculately within 2 days and Sarah and Ian helped us carefully load the car. Good range of stock that's there and waiting - a great experience.

Highly recommended.

16 sierpnia 2021
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Odpowiedź od I Cycle Electric

Thanks Chris for your positive review, I hope you enjoy the bike. We like customers to enjoy the purchase experience rather than it just be a transaction.
Ian and the whole team.

Oceniono na 5 z 5

Excellent Customer Service

Contacted Icycleelectric about a bike on their website and had great help from Nick who checked the size for me and gave really good advice about the bike and informed me that I would have to put some parts on when delivered.
Purchased the bike which came on time and was very well packed. A small part was missing from the factory and Icycleelectric sent me a replacement right away. I was also offered help from them if I needed talking through anything i was unsure of. Great shop and team who I would thoroughly recommend

25 czerwca 2021
Logo I Cycle Electric

Odpowiedź od I Cycle Electric

Thanks John for your positive review, I am glad you enjoyed the experience. We focus on customer satisfaction. I hope you enjoy the bike
Ian and the whole team.

Oceniono na 5 z 5

From the outset of getting my new bike…

From the outset of getting my new bike I was impressed. It was delivered within 2 days of ordering it and was assembled and ready to ride away. I have been on it every day since then. It is easy to get on and pedal away.. It is very hilly where I live and the gears and the controls are easy to use.

14 maja 2021
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Odpowiedź od I Cycle Electric

Thanks Elizabeth for your positive review, I am glad you enjoyed the experience. We focus on customer satisfaction. I like to hear that you are using and enjoying the bike
Ian and the whole team.

Oceniono na 5 z 5

This is everything you’d want in a bike shop

This is everything you’d want in an e-bike shop: a good range to suit all budgets, knowledgeable staff and really helpful, friendly service. We bought two bikes and feel confident that the after-sales service will be just as good

8 maja 2021
Opinia niezależna
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Odpowiedź od I Cycle Electric

Thanks Brian for your positive review. We focus on customer satisfaction.
Ian and the whole team.

Oceniono na 4 z 5

Bought an Apache folding bike for my…

Bought an Apache folding bike for my wife. Very competitive price (£250 cheaper than Rutland Cycles). Arrived in a couple of days. The brake cables needed switching round as they were continental (front brake on the left hand caliper) and the manual is in Czech. Otherwise all good.

6 maja 2021
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Odpowiedź od I Cycle Electric

Thanks Ross for your positive review. A good choice of bike especially at the price. I believe we informed you about the brakes and forwarded an English electronic version of the instructions.
Ian and the whole team.

Oceniono na 5 z 5

Apache eMTB

Great service and brilliant product. Thank you Ian

1 maja 2021
Opinia niezależna
Logo I Cycle Electric

Odpowiedź od I Cycle Electric

Thanks Dawn for your positive review. We focus on customer satisfaction.
Ian and the whole team.

Oceniono na 5 z 5

place to go for a electric bike

went to icycle with lots of questions on mid-frame motors and battery etc nick was very helpful with his knowledge on electric bikes I took two mountain bikes out on test and chose a carratec with a bosch mid power motor and I am thrilled to bits with my purchase thanks to nick and Sarah for all there help would recommend this company if any one is wanting a good honest deal on electric bikes

26 kwietnia 2021
Opinia niezależna
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Odpowiedź od I Cycle Electric

Thanks Keith for your positive review, I am glad you enjoyed the experience, Nick is very knowledgeable. We focus on customer satisfaction. I hope you continue to enjoy the bike.
Ian and the whole team.

Oceniono na 5 z 5

We'd been looking for a while

We'd been looking for a while, and tried a high street bike store and felt a bit bemused. one day we thought lets take a drive out to Clitheroe, there's a little bike shop there. found great people, let us try several bikes, no problem, chatted and discussed, found a couple of bikes, bought and delivered. Great service, great people, go try them.

23 kwietnia 2021
Opinia niezależna
Logo I Cycle Electric

Odpowiedź od I Cycle Electric

Martin thanks for your positive review, I hope you enjoy your bikes. We like customers to enjoy the experience of a no pressure purchase.
Ian and the whole team.

Oceniono na 5 z 5

No pressure sales. I went into Icycle with little…

I went into Icycle with little knowledge of what I wanted.
Ian talked me through the bikes without any pressure and allowed me to take one home for the weekend. When I took the bike back on the Monday I knew this was the bike for me. Collected my new bike on the Friday and couldn't be happier.
Four of my friends are impressed by my new bike and are looking to make a purchase there.
Brilliant service from Ian, Nick and Sarah. Thank you all.

18 kwietnia 2021
Opinia niezależna
Logo I Cycle Electric

Odpowiedź od I Cycle Electric

Thanks Nicola for your positive review, I am glad you enjoyed the experience. We focus on customer satisfaction. I hope that you are using and enjoying the bike.
Ian and the whole team.

Oceniono na 3 z 5

Shifting boxes

Unfortunately, just look to be box shifters. The box containing my cycle was still sealed as it left the factory. I was expecting the bike to have been checked over and given a PDI.
As it is the brakes need to be changed over to be UK compliant and the gears are slipping on the first outing. Paid an additional £60 just to move the box from their premises to mine and now going to cost me more to have the brakes and gears sorted.
Response to Seller Message
We have been waiting for this model to become available locally and would have preferred to purchase locally. Unfortunately we were advised that local availability would not be until July 2021 at the earliest. Rather a long way to travel to from Suffolk to Lancashire to collect in person...
Further note regarding delivery of 2nd bike - I clearly requested delivery after 20/04/2021, as we were away for a few days. It was delivered today...
Hopefully when our local cycle specialist has carried out a PDI and necessary adjustments, the bikes will serve us well!!

14 kwietnia 2021
Logo I Cycle Electric

Odpowiedź od I Cycle Electric

I am sorry that you are unhappy with your experience. We are not 'box shifters'; in 2020 online purchases accounted for less than 4% of our sales.
As the business owner I have reviewed your purchase, you were informed that the bike would arrive in the box and require work to make it roadworthy, you agreed to this. We sent you instructions via email and a printed copy included in the box of what needed doing. We gave you the choice to find your own courier or to collect the bike for free.
More surprisingly I see you have now purchased from us a second bike the same model but in a different colour.

Oceniono na 5 z 5

My first ebike

I searched for a fold-up ebike for some time before I found I Cycle. I was able to test ride one at the shop and another was delivered to my home to try out for several days. I was impressed by the pre-sale customer service and decided to go ahead with the purchase. I found Ian and Sarah friendly and honest and willing to go the extra mile. Thankyou to both.

3 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Just had our ebike delivered by Ian to say we are happy is an understatement. The service provided by I Cycles has been top class from start to finish. We will be recommending them to all our friends.

27 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

I've just bought an e bike from icycle…

I've just bought an e bike from icycle and could not reccomend this company enough. I dealt with Ian mainly by phone and could soon tell that icycle are not just there to sell you a bike. The service was first class with both knowledge and honesty. As I wanted the bike before Christmas, with only about 2 weeks to go they explained that they could send it by courier but they would hate for me to not get it in time or anything to be damaged or I could collect it from Clitheroe and be sure to get it on time and in perfect condition. I chose the collection option but as it's about a 2hr 45 min drive from me Ian offered to meet me part way on a day where he would be travelling 40 mins from me which was a great help to me.
With good communication all the way I met him and. can say that he was a really genuine and knowledgable guy and I left feeling really confident with the purchase. I would definitely recommend this company . Great job.

23 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

BRILLIANT SHOP AND PEOPLE TO DO BUSINESS WITHWe went to see ibikes on a…

We went to see ibikes on a recommendation after we had seen four other electric bike shops and couldn’t buy a bike until March 2021 at the earliest. The service and test rides were brilliant, Ian even went so far as to bring two bikes over to Blackpool from clitheroe so that we could test the over the weekend. We have bought two electric bikes with a lot of accessories , they were delivered yesterday, we could not be happier, and the help and service was absolutely excellent, thank you both very highly recommended.

23 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

A1 experience .. couldn’t be better

The most helpful “does what it says on the tin” and more experience. Fabulous selection of bikes, Ian was very knowledgable about them all , so able to listen to requirements and recommend.
I’m loving my bike and being able to enjoy cycling again.
Thank you Ian 💕

Michelle

5 grudnia 2020
Opinia niezależna

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