iContainers US Recenzje 

34
•
Wynik TrustScore: 3 na 5

3,2

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Biggest pro - The price estimated for our family moving 20ft container US to Spain, was actually what I ended up paying overall within a very small percentage (unlike other shippers that... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

iContainers (and its subcontractors) had lost a significant part of our cargo. There was no possibility that it could've just gotten lost -- so it was obviously stolen. Then they kept promising to fin... Zobacz więcej

Oceniono na 5 z 5

Los conozco desde hace años habiendo trabajado juntos. Hace una meses un cliente mío con destino Uruguay me contrató su mudanza internacional y a través de Icontainers y sus correspondientes exterio... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Terrible service company, they are not actually a logistic company. They overcharge, their personnel lacks of knowledge for import/ export and makes huge mistakes. Stay away from this company, specia... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi spedycyjne

Napisane przez firmę

iContainers is a digital freight forwarder based in Barcelona and Miami, that assists thousands of companies and families around the globe in moving their merchandise internationally. Our online freight quoting platform has the latest technology in the sector and facilitates ocean and air freight, quoting and managing your bookings from a personalized dashboard.


Dane kontaktowe

3,2

Średnia

Wynik TrustScore: 3 na 5

34 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,2

Wszystkie recenzje

(34)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 12

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

The biggest mistake of my life was…

The biggest mistake of my life was choosing this company. They gave me a quote of 11630 Euros to import 2 x 40ft HC containers from China to Barcelona and now 2 months later I have an invoice for 47000 Euros. They keep sending new invoices every day. I am taking them to court. Stay away from this company.

16 października 2024
Opinia niezależna
Oceniono na 5 z 5

Excelencia en Servicio.!!!

Quienes hacen a una compañia el prestar un servico de calidad, son sus empleados. Muy pocas empresas tienen esta calidad de manera continua y siempre con la mira de prestar un mejor servicio que el anterior. Gracias IContainers por hacer de su trabajo una excelelncia en servicio. y que clientes como nuestra empresa pueda contar con su servicio. SU PERSONAL, ES DE LO MEJOR!!!!!!!

16 października 2024
Opinia niezależna
Logo iContainers US

Odpowiedź od iContainers US

¡Muchas gracias! Disculpa la tardanza en responder. Es muy satisfactorio ver que pudimos ofrecerte una experiencia a la altura de tus expectativas. Trabajamos diariamente para que así sea :)

Oceniono na 5 z 5

Te lo ponen fácil

Fácil comunicación y te resuelven cualquier duda al momento.

7 października 2024
Opinia niezależna
Logo iContainers US

Odpowiedź od iContainers US

Hola Anabel, perdona por tardar en responder. ¡Muchas gracias por tu comentario! Sin duda, nuestro equipo comercial y de atención al cliente está aquí para eso. Nos alegra muchísimo haberte podido ayudar :)

Oceniono na 5 z 5

Very positive experience

Very positive experience. Did what they said right up to the point I needed
to cancel the shipment through no fault of theirs. They promptly refunded the entire deposit.

20 września 2024
Opinia niezależna
Logo iContainers US

Odpowiedź od iContainers US

Hi Nigel, thank you so much for this wonderful review! Please accept our apologies for the delayed response. We are thrilled to see you had such a positive experience with us in 2024. We always strive to be transparent and make things as easy as possible, even when plans change. If you ever need shipping services in the future, we would be more than happy to help!

Oceniono na 1 z 5

iContainers wasted two weeks of my…

iContainers wasted two weeks of my time, then cost me $1,000USD.

To top it off, their representatives were rude to me, unknowledgeable, and incapable of following the simplest instructions.

With any luck, this company will go out of business so they do not cause similar pain, frustration and lost of revenue for anyone else.

6 września 2024
Opinia niezależna
Oceniono na 1 z 5

This is the worst shipping company…

This is the worst shipping company I have ever used in my life. I ship pallets frequently and I have never had such a bad experience. First they are very unprofessional and are greedy. My delivery has been delayed almost a month and costed my business $10k+ in damages which I will be pursuing in court. But they do not accept fault and are terrible to work with. Icontainers decided to hire customs agents that were cheap and unprofessional which also were not specialized in the category of goods that I was shipping which was beverages. So I had to go out of my way and hire a customs agent and a week later it got by. But when the storage charge of 1.3K came by I told them that they will be covering that as it’s not my fault they were not able to pass customs. They in response told me that the information which I gave them was incorrect which is strange because my customs agent that I hired seperately had the same exact information that they had. So I knew they were just talking bs but when I kept fighting with them they eventually told me that if I don’t pay the bill they will dispose of my goods worth around 30K+. They held my goods hostage until I payed a wrongful fine. And then to make it worse. The final delivery got rescheduled now because of today the 3rd time. I’ve cancelled appointments on Thursday,Friday, and now Monday waiting for this delivery. I will be seeing all the associated companies in court and I will be getting my rightful compensation.

24 czerwca 2024
Opinia niezależna
Oceniono na 1 z 5

CUIDADO

EL ATENDIMIENTO FUE PESIMO DESDE DESPUES DEL PAGO. ME DIJERON QUE DEBERIA DEJAR TODO LISTO PARA SER RECOGIDO, EN EL PALLET INMPERMEABLE Y LO HIZO, PERO AL RECOREGEN SACARON TODO DEL PALLET E LO LLEVARON EN VOLUMES. CUANDO RECEBI LA MERCANCIA EN EL DESTINO ESTABA DESTRUIDO UN MARCO DE GRAN VALOR SENTIMENTAL PUES LO PUSERON MALO EN EL PALLET E LO DAÑARON. ESCREBI A LA TRANSPORTADORA E ME DIJERON QUE IVAN A ACCIONAR EL SEGURO, DESPUES DE MUCHO ESPERAR (COMO QUE 2 MESES) LES PREGUNTE SOBRE EL REEMBOLSO E ME DIJERON QUE NO HABIA REEMBOLSO, QUE EL SEGURO Y TAL.

17 października 2023
Opinia niezależna
Oceniono na 3 z 5

Great except for...

My husband and I hired iContainers to ship a pallet of household goods from Canada to the UK. I started my communication with them in January 2023 with our move planned for October of that year, so lots and lots of notice. Everything was going well at first, I was very impressed by how quickly they responded to emails (sometimes within 5 mins). The plan was for us to drop off our goods at a warehouse to be palleted and shipped before our flight to the UK in October. They had months of notice (I let them know the date of our flights when I booked them in mid August) before we left and was assured that this was plenty of time to arrange everything. As the date of our flights creeped closer and closer, I was constantly (every 1-2 days) emailing them asking when we could drop off our goods. They kept putting us off and putting us off. We were not told a drop-off date until after we had left Canada...Thankfully my parents were willing to hold onto our things for us and drop them off on our behalf but I have absolutely no idea what we would have done if that had not been the case. It was really disappointing because otherwise they were great, like I said very responsive and kept us informed every step of the way when our cargo was in transit. However, this situation had the potential of being a very serious inconvenience if we had not been able to make alternate arrangements, and was altogether really not acceptable given the amount of notice that we had given them about our flights.

23 października 2023
Opinia niezależna
Logo iContainers US

Odpowiedź od iContainers US

Dear Elise, first, apologies for our late reply to this review. Thank you for your review and for highlighting our team's responsiveness and transit updates. We are truly sorry for the serious inconvenience and the stress you experienced right before your flight. We completely understand how nerve-wracking it must have been to leave Canada without the drop-off finalized.
While you provided us with plenty of advance notice, we unfortunately depend entirely on the collection times and warehouse schedules set by the shipping lines. Because of their strict timelines, we cannot always secure an early drop-off date, even with months of preparation.
We deeply regret that this put you in such a difficult position, and we are incredibly glad that your parents were able to step in and assist. Thank you for your feedback, as it helps us see where we need to manage timeline expectations better.

Oceniono na 1 z 5

No responses to emails

No responses to emails - time wasters. Avoid.

1 lutego 2023
Opinia niezależna
Logo iContainers US

Odpowiedź od iContainers US

Hi Ryan,
First, please accept our apologies for the very long delay in responding to your review. We are truly sorry that we failed to answer your emails back in 2023 and that you felt your time was wasted. Please know that over the last few years, we have completely overhauled our internal processes, specifically on the communication side, to ensure fast and reliable response times. We regret that we let you down back then, but we appreciate your feedback, as it helped us improve.

Oceniono na 1 z 5

Worst International Moving Company

I used this company to move my stuff to Colombia from USA, it was the worst decision, they charge a first amount for the container rent, taxes ,and the shipping to your final destination, finally the ask for a deposit to make sure you return the container to the port, and this is the money they steal from you, in my case 2.500 US dollars
After drooping the empty container back in the port ( where I picked it up), they said it was in a wrong port and with that excuse they stole my deposit
Keep away from them
Fernando

31 maja 2022
Opinia niezależna
Oceniono na 1 z 5

Very bad experience

Very bad experience. Do not use them at any cost. Stay away alert. They took my money and shipped half of our shipment. When I asked for another half, their representative asked for the proof that I have originally booked. When I sent him the proof of my original shipment, he then sent me the quote which was costlier than the original one because he included other charges again. When I asked for my refund he agreed but I didn't get any refund even after waiting for two weeks. Now he stopped replying to my emails now.

24 lutego 2022
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej