The GPS did not work, while we received a credit for it, during the trip it created challenges. As an example, not knowing the distances between attractions meant that we missed a few because of time... Zobacz więcej
Reakcja na opinię
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Absolutely dreadful company. I booked an excursion online and had to cancel it as we were unable to travel. I was told that I would receive a full refund to my credit card within a few days. 6 month... Zobacz więcej
Our tour guide, Erling Erlingsson was terrific. He was organized and gave us a clear schedule. Erling was very knowledgeable and gave us a lot of information and answered our questions. With the c... Zobacz więcej
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Some difficulty with the tablet. End point each day was not always at hotel, confusing on the 2nd last day. Crater location on mapping system not correct, new accss point. Car was almost new and comfo... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Every day, Iceland Travel’s local experts craft once-in-a-lifetime travel experiences and take guests on extraordinary Icelandic journeys. We take pride in our diverse product portfolio, high-level services, and deep connections to our community of businesses and suppliers here in Iceland. Our longstanding history is built on the extensive experience of our team and our commitment to preserving Iceland’s fragile natural environment.
Dane kontaktowe
Skógarhlíð 12, 105 Reykjavík, Islandia
- +354 585 4300
- hello@icelandtravel.is
- icelandtravel.is
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77 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
We had a fabulous trip to the Faroe…
We had a fabulous trip to the Faroe Islands. Everything was well planned. When I had any questions, they were very quick to respond. I recommend using Iceland Travel
19 sierpnia 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Sigurdur
Thank you for taking your time to write us this enjoyable review of our Hidden Gem tour, I am delighted to hear that you had a great time exploring Faroe Islands :)
Best Regards from Reykjavík,
Oddný, Iceland Travel
Iceland complete
Ulfar was a very hard working and conscientious guide and group leader. The weather was against us which cannot be helped. I was disappointed not to have got closer to the glaciers. The admin prior to the trip was very good, but not perfect
18 sierpnia 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Daniel
Thank you for your review on our Iceland Complete tour, I am so happy to hear how satisfied you were with our guide.
Unfortunately Iceland's weather is unpredictable but that is just a part of the adventure of visiting our magnificent country! :)
Again thank you for taking your time to write us this review, it is always good to know what we can do better.
Best Regards from Reykjavík,
Oddný, Iceland Travel
Ring Road Express Trip in July 2019
We had a lovely 9 day trip around the Ring Road in Iceland. All the hotel bookings and car rentals were perfectly arranged and we did not face any problem whatsoever. The tablet containing the travel app was easy to use and highlighted all the major sights around Iceland. The only notable exception was the the Abandoned DC Plane on Sólheimasandur but we were able to locate that via google. We only wish that the tablet would also display the actual GPS coordinates of each sight so that it can be fed into the car GPS which is more convenient to use while driving. Will definitely rate this as one of our best holidays and hope to be back someday in the future.
14 sierpnia 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Mickey
Thank you for your kind words about our Ring Road Express tour, it is delightful to hear when our guests have such a wonderful time exploring our amazing country!
I also want to thank you for your helpful points regarding our tablet and GPS coordinates, it is always good to know what we are doing well and what we can do better!
Kind Regards from Reykjavík,
Oddný, Iceland Travel
5 stars
5 stars! Our guide Elis was knowledgeable and friendly, every hotel we stayed at was lovely, and we packed in so many different sights over the week that it's genuinely difficult to pick just one highlight.
1 sierpnia 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Megan
Thank you for you glowing review of our Iceland Complete tour!
We are thrilled to hear that you had such a great time exploring our beautiful country.
Have a wonderful day :)
Kind Regards from Reykjavík,
Oddný, Iceland Travel
Nice program; wrong time
Nice program. Do not travel in July - bad weather.
30 lipca 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Pritham
Thank you for feedback on our Iceland Complete.
I am sorry to hear that you were not happy with the Icelandic weather in July, we have actually been experiencing the warmest June and July since records began in the 1800's. The weather in Iceland is however famous for being unpredictable, we even have a saying "If you don't like the weather, just wait 10 minutes :)".
I hope that you had a overall good time in Iceland, and if you are ever back in Iceland, don't let the weather stop you from visiting, it is all a part of the Icelandic experience! :)
Kind Regards,
Oddný, Iceland Travel
Excellent Experience
We had an excellent experience with Iceland Travel. The itinerary, hotels, the sight seeing spots all were perfect. We highly recommend it to anyone considering travelling to Iceland.
28 lipca 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Dan
Thank you for your fantastic feedback. I am happy to hear that your Ring Road Express tour was such a good experience! :)
Have a nice day!
Kind Regards from Reykjavik,
Oddný, Iceland Travel
Iceland complete
The service provided by Hildur, the Tour Guide/Driver was exceptionally great and I definitely give her a 10 out of 10.
But I was a bit disappointed with the tour as Iceland Complete is advertised as a 9 day tour but it is actually 6.5 days because the first day includes only accommodation, not even a welcome dinner, and the last day only breakfast; the tour also finishes early afternoon on the day before departure and it doesn't even include a farewell dinner.
Overall a very expensive tour that doesn't even include transfers from/to the airport.
24 lipca 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Teresa
Thank you for your valuable feedback regarding our Iceland Complete tour.
I am happy to hear that you enjoyed Hildur's company during your tour, I will pass your compliment on to her :)
I am however very sorry to hear that you were not aware of the full itinerary of our tour. A day by day description of the tour is on our website where it is stated that the first and last day only includes accommodation and that airport transfer is not included.
I sincerely hope you had a memorable time in Iceland and again, thank you for taking your time to write us this feedback,
Kind Regards,
Oddný, Iceland Travel
Excellent trip
Excellent trip! Excellent organization by Iceland Travel!! We travelled with a child and two teenagers and all of us had a great time in Iceland!!!
24 lipca 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Sandra,
Thank you so much for your wonderful review of our Majestic Fjords tour, I am thrilled to hear that you had such a great time here in Iceland!
Have a wonderful day,
Kind Regards from Reykjavík,
Oddný, Iceland Travel
Overall our experience with Iceland…
Overall our experience with Iceland Travel was very good. We had a couple of issues with our accommodation and a misunderstanding. on what was booked.
17 lipca 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Charlotte
Thank you for taking your time to write us this review. I am happy to hear that your overall experience was good during your Ring Road Express tour with us, but if you would like to give us a more detailed feedback on the issues you experienced, don't hesitate to contact us through customercare@icelandtravel.is. We always strive to deliver excellent service and if you feel like your expectations weren't met, we really want to hear more about it.
We hope to hear from you again for your next Iceland adventure.
Best Regards,
Oddný, Iceland Travel
Very nice excursion
17 lipca 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Joe
Thank you for 5-star review, we are glad that you were happy with our services!
Have a good day :)
Kind Regards,
Oddný, Iceland Travel
Iceland on YOUR Bucket List?...Just GO!
I picked Iceland Travel to assist us in organizing our trip after reading reviews online. The reviews turned out to be spot-on as we had a great experience with them. Sigurlaug, our representative, rented our 4x4 for us, found us great hotels along the route and helped us plan our trip. She responded to our questions promptly and guided us in decision-making when necessary. I would certainly use them again. Thanks everyone at Iceland travel for making our vacation memorable!!
16 lipca 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Gary
Thank you for your great 5-star review , it was a pleasure to read it!
I am glad that your trip to Iceland was such a success and that you were able to have a great vacation here in our beautiful country. I have passed on your compliment to Sigurlaug, she is an amazing member of our team and we are very fortunate to work with her. We hope you'll come back to Iceland to make more unforgettable memories.
Have a wonderful day,
Kind Regards from Reykjavik,
Oddný, Iceland Travel
Overall is good, still rooms for improvement
Overall is good, still some rooms for improvement. More specifically: 1) they need to make sure the tablet is functioning before giving to the clients, or give a short intro about the most important function (e.g. google maps); 2) to improve suggestions on attractions, sometimes the highlighted areas are swimming pools, a restaurant or farmer houses, and some very famous points are missing; 3) to indicate if the destination needs a 4-wheel driving car. We rented a two wheel driving car and sometimes were indicated to a destination where only 4-wheel car is allowed.
12 lipca 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Zhe Nie
Thank you for taking your time to write us this helpful and constructive feedback. We welcome all feedback both positive as well as negative as it helps us improve our overall operations. The safety and overall enjoyment of our customers are factors that we value greatly. I have already passed on your comments to our staff members in order to react to your review straight away.
I hope you had a great time during your stay in Iceland!
Have a wonderful day,
Kind Regards from Reykjavík,
Oddný, Iceland Travel
Wonderful Family Vacation in Iceland
We really enjoyed this Iceland Complete tour together with our adult children. It is well organised with superb service & good hotels. Our guide Julia is knowledgable & informative & Lisa, our bus driver, is most skilful & helpful. Highly recommend this travel agency!
10 lipca 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Chue Lian Gan
Thank you for your glowing review of our Iceland Complete tour, I am so happy that you enjoyed it. I also want to thank you for your kind words about our guide and driver, our team sure is amazing!
We hope you'll come back to make more unforgettable memories.
Have a nice day,
Oddný, Iceland Travel
Our Kulusuk day tour was one of the best.....
Our Kulusuk day tour was one of the best experiences of our 3-week vacation. Excellent guide (Andre), breathtaking scenery and learning about a very interesting culture. So glad we did it!
8 lipca 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Cheryl
Thank you for taking your time to write us this review. We are so happy that you had such an amazing experience in Greenland, it sure is a magnificent place!
Have a wonderful day :)
Kind Regards,
Oddný, Iceland Travel
Our Guide
Our Guide, Gallen and driver Arni are very professional and provided us with very good service. Gallen introduced clearly the different places that we visited. She is very considerate on our needs and interests. She is also very helpful and friendly.
7 lipca 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Alfred
Thank you for your kind review of our Iceland Complete tour, we are delighted to hear that you had such a great time during your time in Iceland. I will make sure that Gallen and Arni receive your compliments :)
Have a nice day!
Kind Regards, from Reykjavik,
Oddný, Iceland Travel
It was very easy to book the trip…
It was very easy to book the trip online and the travel agent was very responsive to emails. There were two issues once we got to Iceland but they were easily fixed: the car rental wasn't properly updated for an automatic car but Hertz found the correct info quickly enough, and the second hotel didn't have a record of our stay but the staff got us a room and then followed up with Iceland Travel. Overall, would recommend Iceland Travel for their self driving travel packages.
5 lipca 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Samantha
Thank you for your feedback. I am sorry that you experienced some issues during your tour but I am glad that everything worked out. We will look into those issues to see what went wrong.
We hope you had a great time during your stay. Thank you for recommending us, we hope to see you again in the future!
Best Regards from Reykjavík,
Oddný, Iceland Travel
Tours were not so good
Firstly the tour leaders were partial to guests from USA. Secondly, they hardly made any effort to show and explain. We had to fend for ourselves.
Finally, the stops for meals were mostly not good.
Otherwise, Iceland is a beautiful country with some lovely people. Hardly managed to see the Northern Lights. Would have been better if the tour bus could have picked us up from Hotel entrance and dropped us to the Hotel entrance rather than walk down further to a bus stand out in the cold wintry weather.
29 czerwca 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear John
Thank you for your review, we appreciate all feedback in order to improve our services.
I am sorry to hear that you were not satisfied with your experience with us, we take your criticism seriously. If you would like to send us a more detailed feedback, please contact us through customercare@icelandtravel.is.
Thank you for your kind words regarding our beautiful country and lovely nation.
Have a nice day!
Kind Regards,
Oddný, Iceland Travel
Soft Walking Tour or Iceland
We had a great experience on our 'Soft Walking tour of Iceland' although at times we felt as if the trails we were following we for more experienced hikers. Our guide, Pieter, was very informative, friendly and easy going.. Accomodation was comfortable, food was good and the scenery was spectacular at every turn.
29 czerwca 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Anthony
Thank you for taking the time to write us this fantastic review!
I am delighted to hear that your trip was memorable and interesting, and that our guide added to much to your experience.
If you are ever back in Iceland we would love to have you with us on more adventures :)
Have a nice day!
Kind Regards,
Oddný, Iceland Travel
everything you need for iceland
28 czerwca 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Claire
Thank you for your 5-star review, we really appreciate it!
We hope you enjoyed your time in Iceland :)
Kind Regards,
Oddný, Iceland Travel
Thanks a lot Iceland Travel
I want to thank the entire Iceland Travel team for organizing the beautiful trip for us.
This was my first trip outside India and it was surreal to say the least. I already feel that no other future trip to any other place is going to be as impressive as Iceland. And to be honest, it's a feeling shared by many in my acquaintances.
We had a great stay, an awesome sightseeing and an absolutely fantastic experience. I am really short of words in expressing my feelings.
Once again, thanks a lot for making this trip memorable for us.
27 czerwca 2019
Opinia niezależna
Odpowiedź od Iceland Travel
Dear Subhrojyoti Sarkar
Thank you for the review. It is heartwarming to read your kind words.
It is amazing to hear how well you enjoyed your tour with us.
Thank you for choosing Iceland Travel during your stay in Iceland, I am happy to hear that we were able to help you make unforgettable memories!
Have a wonderful day :)
Kind Regards,
Oddný, Iceland Travel
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