Iberia Lineas Aereas Recenzje 660

Malísima . No se puede hacer reservas por teléfono. Malísima la calidad, peor de todas

My wife and I flew with Iberia from Malaga to Nice on August 5, and when we landed, both our checked bags were missing. There was no Iberia office at Nice Airport, and staff on-site had no information at all—not even whether our luggage had been sent.

We spent two full days calling Iberia, the airport, and every possible service, only to be passed around in circles with zero answers and total disorganization. During this time, my wife had to go without essential medication that was in her bag, and we were forced to buy clothes and toiletries just to manage.

I personally had to go to the airport five times, wasting precious time and energy. The only person who showed any real initiative was an Iberia phone agent named Eric, who eventually helped locate our bags—after two days of silence and chaos.

This is not the level of reliability or care that passengers should expect from a major airline. I sincerely hope Iberia reviews this case, improves its communication, and ensures no other passenger has to go through such an ordeal.

Pessimi.
Impossibile prenotare pasti speciali in fase di check-in se il volo è solamente operato da Iberia: 12 ore di volo senza pasto, se non ci fossimo organizzati pagando extra costo e non sfruttando i pasti inclusi.
Hanno PERSO I BAGAGLI DI METÀ AEREO: stiamo senza nulla ed è impossibile trovare un contatto per comunicare con loro da fuori la Spagna: tutti i numeri non rispondono e le informazioni sono simile vaghe.
Personale a bordo del volo intercontinentale MAD-LIM scortese, senza alcuna attenzione per i passeggeri.

Eigentlich, hätte IBERIA 0 Sterne von mir verdient. Ich flog am 17.07.25 von Zürich nach Madrid - wie ich das öfters mit anderen Airlines tue. Erst wurde mir (erst) beim Boarding ein anderer Sitzplatz zugeteilt als ich gebucht hatte. In Madrid angekommen, aber leider das Gepäck nicht. Mir wurde dann am 18.07. versichert, dass das Gepäck mit dem letzten Flug des Tages in Madrid eintreffen würde und ich es am 19.07. am Flughafen abholen kann. Soweit kein grosses Problem, dachte ich. Am 19.07. extra zum Flughafen gefahren: die Dame am Schalter meinte, mein Gepäck sei nicht hier und dass sie nicht wisse, wo es sei. Und das am Telefon immer gesagt werde, dass das Gepäck am Flughafen sei, ohne dass es da sei. Ich bin unverrichteter Dinge wieder vom Flughafen abgereist. Nach geschlagenen 9 Tagen ist mein Gepäck dann geliefert worden. Dazwischen lagen x Diskussionen mit IBERIA-Mitarbeitern, die von "Ihr Gepäck kommt heute noch" bis zu "Wir wissen nicht, wo ihr Koffer ist" reichten. Täglich etwas neues. Der Koffer kam mit einer Etikette, die belegte, dass er bereits am 18.07. in Madrid angekommen ist.
Aufgrund des Dramas den Rückflug telefonisch storniert - nie mehr IBERIA - und nach Rückerstattung gefragt. Weder habe ich eine Bestätigung der Stornierung erhalten, noch eine Fallnummer, sondern einfach einen fluchenden Mitarbeiter am Telefon.
In der ganzen Geschichte entdeckte ich ein Datenleck bei IBERIA. Ich hatte ungehindert Zugriff auf Passagierdaten (inkl. E-Mail, Telefonnummern, Adressen etc.). Das habe ich am 19.08.25 gemeldet. Bisher keine Reaktion.
Ganz ehrlich: dass mal ein Sitzplatz wechselt, dass ein Gepäckstück verloren geht - kann passieren. Aber das Handling der Beschwerden, der lasche Datenschutz, ein absolutes NoGo.
Ich werde künftig wieder mit SWISS, AirEuropa oder Vueling meine Reisen in Spanien planen. Schade!

The worst technology experience I've had with an airline ever, after 20 years of experience with dozens of airlines.

Iberia's website and app flat out don't work. This is an international company that has the tech systems I'd expect from a regional chain in the early 2000s. This is intentional: they want you to get frustrated using points or a voucher and resort to paying full price for a flight.

1. They won't accept multiple credit cards from the US. They need to improve their support for international customers.

2. They won't let me use my refund voucher (money I've already paid). They have very little support

3. Their system for using Avios points is intentionally slow, buggy, and doesn't work.

4. The customer support over the phone isn't helpful.

5. The customer support over WhatsApp doesn't work on weekends and they give you no indication as to why.

6. There is no live chat customer support on the website or app.

7. Even their feedback form on the app freezes upon submission.

8. When you book a flight, you often get 2 to 3 to 4 emails all sent in one batch with confusing language and attachments. Send one email per booking, please.

Dear Iberia Customer Service,

I’m writing to express my deep frustration regarding my missing suitcase on my flight from Doha to Madrid on the 1st of August. Upon arrival, I was informed that the bag would be delivered within a day or two. However, it’s now been four days, and I’m still waiting.

Every time I call, I’m told the delivery is in process, yet no one can provide clear updates or even the contact details of the delivery company. I’m here for just nine days, and I’ve already wasted nearly half of my trip without my belongings — it’s completely unacceptable.

I expect immediate action and a proper explanation. This level of service is far from what any traveler should experience.

À l’aller : valise perdue. Et pour couronner le tout, ils se sont trompés dans notre adresse mail ET notre numéro de téléphone. Impossible d’être contactés quand les bagages sont enfin arrivés. On a mis un temps fou à les récupérer, sans aucune aide réelle de leur part.

Au retour : deuxième valise perdue. Deux vols, deux valises disparues. C’est presque comique si ce n’était pas aussi lamentable.

Et là, le summum : le personnel chargé de gérer les réclamations à l’aéroport avait un comportement très hautain, méprisant même hodieux. Aucune considération pour le stress engendré par tous ces événements . La seul considération a été des regards levés au ciel.

Iberia, c’est l’amateurisme a son paroxysme , et l’absence totale de responsabilité et de prise en charge du client .
Plus jamais. Je déconseille cette compagnie à tout le monde, même gratuitement je ne reprendrai pas un vol chez cette compagnie .

We booked and paid for 3 Premium Economy seats with Iberia (IB0211, Aug 3, MAD–JFK), carefully selecting row 12: two aisle seats and one window seat together in the same block. Everything was thoughtfully planned — we’re traveling with a child.

Then it all fell apart.

Iberia changed the aircraft and downgraded all 3 of us to Economy without notice. Later they split our booking to "fix" it — but never warned us that doing so would erase our pre-selected seats on the first 5.5-hour segment.

After the split: – Only 2 passengers were reassigned to Premium, but not in our original window/aisle seats — now in a middle block, much worse.
– The 3rd passenger remained in Economy for the 8.5-hour flight — placed in the very last row, aisle seat, right next to the toilet.
– We were never informed of this, and had to pay $49.47 out of pocket to move that person to a less terrible seat.
– Only later did we find out that our first flight segment was now showing us in the very last row, again by the toilets — and at that point it was too late to change seats, because we’re traveling with a child and must sit together.

So in the end: – Our paid, carefully selected seats were wiped
– We’re split across two cabins
– One passenger was downgraded and had to be manually moved at our expense
– On the other flight, we’re stuck in the worst row with a child
– Iberia never explained or warned us — we only discovered it after changes were finalized

This experience felt like punishment, not service. It was not just disorganized — it was misleading, inconsiderate, and deeply frustrating.

Absolutely unacceptable for an international airline.

My bag has been “out for delivery” since July 25. No contact, no updates, no help. Multiple emails, zero response.
@Iberia — what kind of service is this?
I’m escalating to AESA if I don’t hear from you within 24h.

The worst airline experience of my life.
They gave me false information of their pricing about extra luggage in the phone which I based on going ahead and booking with them. Once booked it turned out to be 3x more expensive, I call them again and asked to review my case and cancel my flight, they told they come back to me which they never did. I called multiple times, always the same answer so I didn’t have other options than use my flight and book the flight and book the extra luggage and pay by phone. In the airport it turned out my luggage booking is unvalid even they had my money. I had to pay again and even more than originally I already did. Again I didn’t have options in that point. After my flight I have called about 10 overseas calls which has cost me hundreds of dollars just to try to get my money back that they took me about the luggage by phone that was also false. I got them finally about two months later after multiple attempts. I have sent them multiple complaints and the answer is always the same, we can’t refund your tickets as I have used them already but what I’m asking is to refund the money I used to calls just to get my money back which they basically stole by holding them after they charge me on the phone. The whole thing has cost me so freaking much, I have lost so much time and energy and all I got was shit. Let’s not even talk about the actually flight experience and service which has all being the worse I have ever experience. I’m pretty sure what happened to me should be compensated as it’s all their fault but they take 0% of responsibility. So disappointing.

Tuve una muy mala experiencia con Iberia respecto a un reembolso prometido. Durante un incidente con mi equipaje, me comuniqué con el Call Center de Iberia en más de una ocasión. Me autorizaron expresamente a realizar gastos en productos de higiene y medicamentos. Me aseguraron que no existían ni topes ni mínimos, y que podía hacerlo aun estando en mi país de origen. Confiando en esa información, realicé los gastos.

Cuando presenté la solicitud de reembolso, me lo rechazaron sin justificación válida. Apelé la decisión e incluso adjunté el registro de las llamadas, indicando fecha, hora y el contenido exacto de lo que me comunicaron los agentes de Iberia. A pesar de toda esta evidencia, se negaron nuevamente a reintegrarme el dinero.

Me parece inaceptable que una aerolínea de esta magnitud desinforme a sus clientes, genere expectativas y luego no se haga responsable de sus propios errores. Esta situación demuestra una falta total de seriedad, transparencia y respeto al pasajero.

Ik heb via Iberia een vlucht geboekt van Madrid naar Nederland. Ik heb nooit een boekingsbevestiging van hun ontvangen. Het geld was wel al meteen afgeschreven via iDeal. Ik ben al een maand met hun aan het bellen en iedere keer wordt er mij wat anders verteld. Uiteindelijk heb ik mijn geld alsnog niet terug. Hele slechte ervaring met deze vliegmaatschappij!

Lo de Iberia es una vergüenza absoluta. Compré un billete, me estafaron, y no tienen oficinas donde dar la cara. Fui al aeropuerto y me dijeron que ‘todo es por teléfono’. Llamo por teléfono y nadie sabe nada. Te pasean, te mienten y te dejan sin solución. Es un sistema diseñado para eludir responsabilidades. Una estafa organizada disfrazada de aerolínea.

Sinceramente, no sé qué más poner o decir para quejarme de una amplia demora injustificada del reembolso de un vuelo que ellos mismos me cancelaron. He hablado con Iberia por numerosos canales y siempre indican que en un plazo X de tiempo tendré mi reembolso, cosa que, evidentemente, no ha sucedido.

Como no sufren consecuencias de ningún tipo, se ríen de sus usuarios y retienen su dinero injustificadamente.

En cuanto complete los dos próximos vuelos que lamentablemente adquirí con Iberia para este próximo verano, dejaré de utilizar esta aerolínea, puesto que he utilizado muchas otras con las que, en ningún momento, he tenido este tipo de problemas.

Noi avevamo il ritorno il giorno 3 luglio da Madrid per Bologna alle ore 21 e 20, alle ore 22 e 20 circa dai monitor è apparso "volo cancellato", siamo andati al box info Iberia e non ci hanno saputo dare spiegazioni, alle ore 24 e 10 non avendo ancora ricevuto notizie al riguardo e dopo aver telefonato svariate volte ai diversi numeri che erano su internet abbiamo dovuto provvedere autonomamente a trovare un albergo per dormire e sempre autonomamente abbiamo trovato un volo per la sera successiva con altra compagnia atterrando però a Fiumicino anziché Bologna come previsto e noleggiare un auto con ulteriori disagi e perdita di tempo perché nessuno ci dava risposte, no comment !!!!!!!!!!
Una compagnia aerea che abbandona così i suoi clienti è una vera vergogna, ABBANDONATI A NOI STESSI.
PESSIMA ESPERIENZA

Iberia offers a business class product that’s more affordable than many of its competitors — still a premium price, but comparatively good value. I booked a return flight to Peru and, admittedly, had a moment of regret after reading a slew of negative reviews: complaints about poor customer service, delays, and lost luggage had me second-guessing my decision. In a slight panic, I even bought an AirTag to be cautious.

Fortunately, my experience couldn’t have been more different. Although I couldn’t check in online via the app, I was staying overnight at Heathrow and decided to visit the check-in desk before heading to my hotel. The staff member was polite, professional, and even managed to seat me by the window on both legs of my journey — just as I’d requested.

The boarding process was seamless and well-organized, with a dedicated line for business class passengers that put many other airlines to shame. The aircraft was modern and comfortable, and the crew were courteous, attentive, and patient with my basic Spanish. The in-flight experience was excellent: delicious meals on both outbound and return legs, a generous selection of wines and cava, and a snack galley where you could help yourself throughout the flight. The entertainment system worked perfectly, and the flatbeds were a real highlight — allowing us to arrive well-rested and ready to start our trip without any jet lag.

And the lounges — wow. The British Airways lounge at Heathrow was busy but well-stocked, especially with plenty of pink prosecco. The Velázquez Lounge in Madrid, however, was the standout: spacious, peaceful, and hands-down the best lounge I’ve ever visited. We booked a long layover of nearly five hours to enjoy it fully and to give our luggage ample time to transfer. The food and drink offerings were top-tier and entirely self-service, with no queues or waiting around. The Club Lounge in Lima was also impressive — brand new and beautifully designed. I only wish we’d had more time there.

On arrival in Peru, our bags were the first on the carousel, so the priority tags clearly did their job. (Check out the photos for a peek at the food!) I’m already planning another Iberia business class trip in November. My only minor complaint is the app — it’s not the most intuitive — though I was able to check in successfully for the return leg. Overall, a fantastic experience. Thank you, Iberia.

A terrible airline who dont care about customers. Flight due 23/6/25 Malaga to Madrid. Cancelled by email 20/6/25. No options given so had to find another flight myself. They couldnt care less
Trying to get EU regulated compensation a nightmare

Do not fly with this airline, they are the worst

I had an issue with my iberia ticket i called the customer service to get a refund the agent was none non-communicative i tried very hard to speak with them regarding the refund they then put me on hold them the phone cut out and everytime i try to call back there phone is constantly busy therefore i am unable to get my money back this is not OK a total Sham!!! I am now out of pocket

I live in Spain and fly often for work, short and long distances, and struggle to avoid Iberia. I can't say a single nice thing about Iberia. Staff are appallingly rude, baggage has been lost, broken or delayed over 5 times in 12 months and the process to resolve each incident was excruciating. Unflight food and beverages are embarrassingly bad. You can bet your seat or entertainment system is broken and that the basic 'services and extras' you pay for are not provided as promised.

COMPAGNIE A EVITER ABSOLUMENT A MOINS D'AVOIR LE GOÛT DU RISQUE
IBERIA est devenu UN VÉRITABLE SCANDALE

1. AUCUN SERVICE APRÈS-VENTE
Après multiples tentatives pour réclamer un dédommagement, il s'avère qu'on ne peut obtenir que des BONS. (Soi-disant)
En fait, via le site, en se connectant à son propre compte, il est IMPOSSIBLE d'obtenir quoique ce soit.
De plus, le numéro de téléphone NE répond PAS aux heures affichées.
Après demande de justificatif de retard via un formulaire qu'il faut dénicher dans les méandres du site, on ne reçoit aucun mail qui confirme la demande.

2. ANNULATION de VOLS devant la porte d'embarquement
Malaga - Madrid 16.08.2025 IB1006
Aucune solution fournie sauf un bus de nuit !!!
Pour le reste, il faut vous débrouillez pour trouver un autre moyen pour votre voyage.
On vous offre l'hôtel, c'est vrai... Sans intérêt quand on va rater sa correspondance à Madrid avec la même compagnie d'ailleurs

3. RETARDS INACCEPTABLES
de presque 4h le 8.06.2025 pour un vol de Genève à Madrid. IB0614.
Les panneaux d'affichage annonçaient les retards successifs par tranches de demi-heure.
THÉORIQUEMENT, un retard de plus de 2h engendre un dédommagement.
Bonne chance pour récupérer quoique ce soit. Le site ne gère pas vraiment les problèmes.

4. PERSONNEL MAL FORME
En Espagne, le personnel ne parle quasiment pas l'anglais. Bonne chance avec un souci.

IBERIA est devenu une compagnie A EVITER ABSOLUMENT !!
ATTENTION British Arways semble être chapeauté par les mêmes nullités.
J'espère que les managers incompétents de chez Iberia liront ce message d'un client QUI AVAIT ÉTÉ SATISFAIT par le passé. Dommage...