Iberia Lineas Aereas Recenzje 660

Me da rabia escribir una mala reseña pero es que Iberia cada vez ma más a peor. Me hicieron facturar una maleta de mano (incluso yendo en business) porque decian que pesaba 14kg. Y digo "decían" porque la pesé en casa y eran 11.5kg. Según ellos más de 10kg no se puede llevar en cabina, vamos tal cual una low cost pero es que hacen que las maletas pesen de más. Un vergüenza porque mi carryon es de aluminio y me la estropearon completamente. me tienen disgustadísimo. Siempre que pueda evitaré Iberia a partir de ahora.

The online system is terrible, the customer support is non-existent. They want you to pay for seats at online check-in, which is new.

I never had such problems with other airlines, and I've flown several times with Air France, KLM and British Airways, they're always easy to use and the support just works.

I won't be flying with Iberia again.

Depuis près de 40 ans de voyages dont de nombreux en Amérique du Sud,Ibèria ne s'améliore pas mais au contraire régresse tant pour son personnel pressé et non appliqué que sa gestion du remplissage des vols,du relationnel envers les passagers,et d'autres nombreux points négatifs qu'est devenue cette compagnie.Je dois prendre donc la décision de ne plus faire appel à cette compagnie.

Eigentlich wären 0 Sterne angemessen. Wir sind von Ibiza nach Hamburg mit Stopp in Madrid geflogen. Durch eine Verspätung durch Iberia sind unsere Koffer in Madrid geblieben. Am nächsten Tag sind unsere Koffer dann nach Hamburg geflogen. Nun warten wir seit einer Woche auf unsere Koffer. Wir haben unzählige Malr beim Kundendienst und Flughafen angerufen und keiner hat von irgendwas eine Ahnung, alle erzählen etwas anderes und niemand ist angeblich verantwortlich. Jetzt sollen wir uns bei DPD melden weil das ja jetzt niemandens Sachr mehr ist. Danke für gar nichts

Ya es la segunda vez que compro un billete España a Colombiaby vuelta Pago suplemento por poder elegir asiento 24 horas antes En el vuelo de vuelta , como se inicia con otra aerolínea , Iberia no me permite hacer el check in ni seleccionar asiento La otra aerolínea tampoco me deja seleccionar asiento Por teléfono tanto en Colombia como en España no te dan solución ( más allá de intentarlo en el mostrador ) así que atención cero, solución cero pero cobran por servicio que no dan

Hoy solo llevo dos horas esperando que salga la maleta por la cinta en Madrid

Iberia et Iberia Express : Gestion client catastrophique

Retard d’1h30 du vol IB1180 du 23 octobre 2025 (Lyon → Madrid) site à un problème technique sur l’appareil pour une durée de vol d’1h30

Service minimum à bord, eau sur demande

Retard et mauvaise gestion de nos bagages enregistrés pour le transit

Défaut manifeste d’information et d’assistance, nous sommes seul au monde à se débrouiller

Pas de kits de première nécessité

Jamais le même contact, demande toujours les mêmes infos (pour décourager les personnes ?)

Aucune priorisation

Absence d’excuse, aucune compassion

Préjudices financiers et moraux directement causés par ces manquements non pris en charge. Une bataille s’engage

Site internet et application Android défaillants

We are old people requiring help, my Son booked extra leg room seats for myself and my wife
on the Iberia flight from Madrid to Havana on the 30th of August 2025 flight number IB0273
and paid GBP 76.26 Total for 2 seats 152.52 GBP,
The seats available were all occupied we were booked into nonmail seating, I asked to speak to the captain of the flight who apologised for our inconvenience and told me that he had contacted Iberia and they would reimburse me the payment That I had made of GBP 152.52
When my Son contacted Iberia they refused to refund my payment saying that it was outside there control.
How can Iberia except my money and not repay me when it clearly there there over booking of seats.
Clearly there is no consumer protection in Spain
So buyer beware if you use Iberia , They are an unethical company.
Do not use them. There many respectable Airlines.

I wish I had read this first before booking my husbands flight. I had a few other choices most for less cost to be honest but decided to go with national carrier as felt this would guarantee quality. Well, so far he has had his flight cancelled, left for hours before a bus was provided to a below par hotel so he actually got a taxi and got his own hotel. Arrived today to find they have downgraded his seat. No explanation, no apology, zero customer service and a 10 hour flight on a seat he would have for free , let alone pay a few thousand euros for. Disgusting- typical example of badly run entitled established brand- that will definitely fold or need bailing out if this is how they operate. Save your money , book with the airlines who appreciate your custom.

I purchased extra-large adjacent seats because we were traveling as a family with our 11-month-old baby, and also because my wife suffers from anxiety and fear of flying. Despite this, I was separated from my original seat (21E) and moved to 23E without any prior notice.
I contacted customer service with claim numbers 20251107-67118580 and 20251107-67118690, but they were unable to resolve the issue. Their response was simply: "We can't do anything."
At the Iberia desk in Valencia, they told me the issue would be resolved in Madrid. However, in Madrid, I received the same response: "We can't do anything. We know the system doesn't work well." I was told to be grateful that I could fly at all.
At boarding, the Iberia staff again said they couldn’t help and that “this happens often.” Even the crew on board gave me the same answer.
This experience was extremely frustrating and ruined our trip. Iberia is no longer the airline it used to be. Next time, I will fly with a different company.

Compramos nuestros pasajes reembolsables y flexibles con Iberia, conscientes de que podríamos necesitar hacer cambios, ya que el viaje estaba vinculado a un trámite relacionado con nuestros pasaportes.

Realizamos dos modificaciones en la reserva: la primera sin ningún inconveniente. Sin embargo, la segunda resultó casi imposible de gestionar. Solicitamos mantener la fecha abierta, pero nos informaron que no era posible, y terminaron cambiándonos a un vuelo operado por otra aerolínea, LEVEL, que no incluye comidas ni los servicios que Iberia ofrecía originalmente con los billetes adquiridos en un vuelo de mas de 8h.

Además, ahora Iberia pretende cobrarnos alrededor de 2.000 euros adicionales por cambiar dos pasajes de Madrid a Boston, aun cuando esa fue la cantidad total que pagamos inicialmente. Al consultar los precios actuales en su propio sitio web, comprobamos que los billetes son mucho más económicos que lo que nos están cobrando por el cambio.

A esto se suma que viajamos con una niña de dos años, y tanto mi esposo como mi hija están en una reserva separada de la mía. Ha sido imposible coordinar los cambios en sus pasajes, lo cual ha generado una situación muy incómoda y estresante para nuestra familia.

Nos sentimos decepcionados con Iberia, ya que la experiencia no corresponde con las condiciones de flexibilidad y servicio que se nos ofrecieron al momento de la compra. Esperamos sinceramente que la gerencia de Iberia revise nuestro caso y tome medidas para evitar que otros pasajeros pasen por una situación similar.

We booked a flight with Iberia from Madrid to Manchester travelling on 13 August 2026.
One of the main reasons why we chose Iberia, was because they appeared to be the only airline that offered an afternoon flight time, which was more convenient to us, and paid a higher price for the privilege.
Today we received an email from Iberia to inform us that the flight time had been changed from 17.05 to 11.45, which will mean an early departure from our hotel, probably missing breakfast, which we did NOT want.
Particularly annoying because with could have booked a similar late morning time with another airline at a lower price.

Booked via BA from Heathrow to Lima via Madrid. Left our luggage in Madrid on the way out and then our return flight was cancelled. Experience on the flight (A350) was average at best for economy, in flight entertainment broke and wasn’t fixed for hours after repeated requests. Meals were very lacklustre.
Avoid at all costs. Should have tried Air France or KLM and saved the avios points

Esta empresa cree que una persona exitosa es una persona sin empatía que vive para ganar dinero, a cualquier precio. Lo más bajo.

Viajemos en tren.

Son unos HP, un viaje que hice en octubre y programado desde principios de año. 2 meses antes del vuelo me adelantan el vuelo, llamo a la compañía le explico la situación y me responden que cambie el día del vuelo y que reclamé la noche de hotel a iberia. Llegado el momento así he hecho y su respuesta es lavarse las manos. Son unos desgraciados hp

2 days ago I had a flight from Lisbon (LIS) to Quito (UIO) with a stop in Madrid (MAD). I can´t say much about the flight from Lisbon to Madrid, as I was asleep almost all of the time. However, the flight from Madrid to Quito was notable for its extremely poor service, rudeness of the crew, and food quality. One of the flight attendants (always the same) managed to bump into my arm several times when trampling through the corridor, although I always stayed within the space of my seat and did not lean in the corridor.

Moreover, in the beginning of the flight we were told that drinks and snacks were available any time and that we should not hesitate to come and ask for them. However, when I decided to ask for a coffee some 6 hours into the flight, I was literally told by the flight assistant (his name was Jaime, I believe), that he wished not to be bothered by passengers as he needed his privacy. The rest of the crew were ok, and after I told them about this incident, one of them went to have a chat with the extremely rude colleague.

In general, the food was beyond any international standard. While the main meal was ok, for the remaining flight time (about 7 hours) we only got "snacks", consisting of crisps and something that was probably supposed to be a cheese sandwich. However, this "sandwich" had been heated up inside of a plastic packaging, and (in addition to the chemical cocktail you get when heating up food inside of plastic packaging) was barely recognizible.

Anyway, while the extremely poor quality of Iberia´s service was suprising to me, the worst came when we landed in Quito. There was chaos at the luggage strap, as Iberia had decided that the stopover passengers flying to Guayquil, needed to get their luggage and check it in again. This luggage had already been checked in for the complete flight and the respective tags stated GYE (Guayaquil) as final destination. Therefore, it was unclear where Iberia´s spontaneous change of mind came from. In consequence, there was a large amount of luggage on the luggage strap, effectively leading to its blockage and long waiting times.

After more than 1.5 hours, when no more bags were coming out and it became evident that mine had not made it to Quito, I went to the "lost luggage" counter, situated about 10 meters from the luggage strap. There, Iberia staff already had a paper with my name, claim number (PIR) and other data prepared, but had not felt the necessity to come over and let me know what was going on, even when I was the last person waiting at the strap (right in front of them). When I asked for information about my luggage, they happily explained that it had stayed in Madrid, because they did not have enough time to load it from one plane to the other and that this was "no problem at all", because they would just send it to me the next day. They gave me two phone numbers which I allegedly could call/email anytime and assured that they would keep me updated via these channels. Although I did not quite agree on the "no problem" idea, I gave them all my data, including phone numbers and address and instructions for delivery, and went home.

The next day, I was able to see on their online platform that my luggage had indeed arrived at Quito airport and I tried to call on both numbers and emailed them twice to find out if or when they might feel like delivering it. Surprise: They never picked up the phone under the first number (counter at the airport) and under the second number (call center) I was told 4 times that they could not help me in any way or provide any information. My emails were also not responded. Then, today at midday, they called and announced that they now had my luggage and would immediately deliver it. As the address I had given them is only a 30 minute drive from the airport, I was quite positive they might be able to master the challenge. But, next surprise: It´s now 9pm, they have not delivered my backpack, they have not given me any update, they still don´t pick up the phone and they still don´t respond any emails.

In summary: At first I was surprised by Iberia´s level of incompetence and rudeness, but after a tiny bit of online research it turns out that all these problems seem to be characteristic for the airline. So, now I just hope that 1) I get my backpack back asap, and 2) I will never have to fly with them again.

horrible experiencia
mi vuelo de Madrid a Buenos Aires fue retrasado 8 horas. nos llevaron a un hotel lejísimos, nos tuvieron esperando para hacer el checkin mas de 1 hora, nos dieron un wrap seco para cenar y un desayuno lamentable, y encima ni enviaron mis valijas a Buenos Aires, cuando mire mi AirTag seguían en Madrid, tuve que esperar un dia mas para que me llegaran a Buenos Aires. LO PEOR ES QUE UNA LLEGO ROTA!!!!!!!! literal la peor experiencia de mi vida
estoy intentando hacer el reclamo por el retraso de mi vuelo y la pagina no responde y no me redirige a ningún lado. ESTAFADORES. me voy a encargar de que todo el mundo sepa lo que es Iberia (tengo miles de seguidores en redes sociales)

meine frau ist im juni verstorben. iberia bekam von mir eine sterbe- und eine heiratsurkunde uebermittelt. trotzdem kriegt sie noch immer angebote und man hat es bis jetzt nicht geschafft ihren tod zur kenntnis zu nehmen und ihr konto zu loeschen(5monate). ich habe nun selbst ihr iberiaplus-PLATA-konto geloescht und alle avios,sowie den status plata verloren. wir waren kunden seit 1981, nun sind wir ex-kunden. gratuliere!

For et dritt-selskap! De hadde dataproblemer på flyplassen og vi kom derfor ti minutter forsinket til innsjekking. Det var ingen hjelp å få! Vi måtte selv betale over 11000 kr for nye billetter. Styr langt unna!

Wir wollten nach Costa-Rica fliegen. Einen Tag vor Abflug musste meine Freundin ins Krankenhaus. Somit mussten wir den Urlaub stornieren. Sämtliche gebuchten Unterkünfte in Costa Rica stornierten die Buchungen ohne Kosten. An Iberia habe ich die Krankenhausbestätigung geschickt. Ich bekam eine Mail von Iberia in welchem mir ein VOUCHER angekündigt wurde. Mittlerweile sind 7 Monate vergangen. Voucher habe ich nie erhalten. Ich schrieb an eine CustomerService Mailadresse für Deutschland. Ich bekam eine Antwort in Spanisch, dass ich irgendeine spanische Nummer anrufen soll. Ich spreche kein Spanisch.

Für mich heisst dass. NIE WIEDER buche ich Iberia!!!