My order was delivered very quick and ontime. All the things I ordered were delivered perfectly and correctly. The staff was so cooperative and respectful.
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Zobacz, co mówią recenzenci
Excellent customer service. I called to buy some Ahmad Green Tea bags on a Monday and was told to call back on Friday. I called on Friday and completed my online order within 5 minutes of being told a... Zobacz więcej
Reakcja na opinię
Amazing, delicious and authentic products. They gave me a discount when I made a mistake and changed my order. Extremely quick delivery We live in a very isoloate part of regional NSW, so I was quit... Zobacz więcej
Reakcja na opinię
I recently placed my inaugural order with this store, and I must say, it exceeded my expectations in every way. Mr. Ali, the proprietor, not only ensured my orders arrived promptly but also surprised... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Hyper Panda is a Mediterranean and Middle Eastern grocery and convenience store in Melbourne, VIC which is committed to bringing fresh and high-quality products to our clients. Home Delivery & Pickup, as well as shipping to the whole Australia are available.
Dane kontaktowe
641 Sydney Road, 3056, Brunswick, Australia
- 0393835774
- info@hyperpanda.com.au
- hyperpanda.com.au
4,8
Doskonała
188 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Inni użytkownicy przeglądali również
Great service
Great service, did everything to for me to receive my order and was carefully packed to travel across state!
Will defo be ordering again!
25 marca 2025
Opinia niezależna
Odpowiedź od hyperpanda.com.au
Thank you for your kind words! We’re thrilled to hear that you had a great experience and that your order arrived safely. We look forward to serving you again soon!
Product quality concern
From ordering to delivery it was very smooth and great. The only issue i encountered was that the two packs of pistachios that i bought, ended up with worms in them prior to opening and i had to throw all in the bin.
Not sure what quality checks gets done on these (are they open and repackaged or come in small packages, etc), but it seems that the infestation was done somewhere in the process.
25 lutego 2025
Odpowiedź od hyperpanda.com.au
Dear Soroush,
We sincerely apologize for the experience you had with your recent purchase. At Hyperpanda, we take product quality very seriously and have stringent procedures in place to ensure high standards.
We have followed up with our packaging team to investigate this matter and prevent similar issues in the future. That said, we completely understand your frustration, and as a gesture of goodwill, we have processed a refund for the defective items. You should see the amount reflected in your account shortly.
If there’s anything else we can do to assist you, please don’t hesitate to reach out. We truly appreciate your support and hope to serve you better in the future.
Best regards,
Hyperpanda Team
Excellent service and the items come at…
Excellent service and the items come at the same time.
6 stycznia 2025
Odpowiedź od hyperpanda.com.au
Thank you for your kind words! We’re delighted to hear that you were pleased with our service and the timely delivery of your items. Your satisfaction is our top priority, and we’re grateful for your support. We look forward to serving you again soon!
Best regards,
The HyperPanda Team
Great company
They went above and beyond with packaging and all done in a timely manner to ensure my order arrived on time and in perfect condition.
Would highly recommend them to others and will definitely be reordering myself. Thank you
14 stycznia 2025
Odpowiedź od hyperpanda.com.au
Hi Deanna,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you were happy with our packaging and delivery service. Ensuring your order arrives on time and in perfect condition is always our top priority. Your recommendation means the world to us, and we can’t wait to serve you again in the future. Thanks for choosing HyperPanda!
Best regards,
The HyperPanda Team
Buying online
Thank you. The are warm people, and sent us our products as soon as possible. Also they put a gift in our box. Excellent
9 stycznia 2025
Odpowiedź od hyperpanda.com.au
Thank you so much for sharing your wonderful feedback with us! We’re delighted that you had a positive experience shopping online and that your order arrived quickly.
Very easy to make business
Very easy to make business , fast service and very good costumer service !!
13 grudnia 2024
Odpowiedź od hyperpanda.com.au
Thank you for the kind words! We’re glad you found our service fast and easy, and that our customer service met your expectations. We look forward to working with you again!
Odpowiedź od hyperpanda.com.au
Thanks for your feedback! We’re glad you enjoyed our collection and quick delivery, and we’re always here to help. We look forward to serving you again!
The best supplier of Iranian/Persian food in Mel
Great service as usual ,but on this occasion I contacted the office and asked if the company carried fresh frozen Albaloo and in a couple of days they called and said it is available now and ready to be ordered on the website
11 listopada 2024
Odpowiedź od hyperpanda.com.au
Thank you for your kind feedback! We’re glad we could source the fresh frozen Albaloo for you. It’s always our pleasure to meet our customers’ needs. Let us know if we can help with anything else!
Odpowiedź od hyperpanda.com.au
Thank you, Saeed, for your wonderful feedback! We’re thrilled you enjoyed our quality, pricing, and fast delivery. Your support means a lot to us!
Excellent communication
Excellent communication, very helpful and a fast and easy transaction.
18 października 2024
Odpowiedź od hyperpanda.com.au
Thank you, Antoinette, for your lovely feedback! We’re glad you found the communication excellent and the transaction smooth. We appreciate your support!
SHIFA OIL
VERY HAPPY WITH THE SERVICE THE PACKAGE CAME VERY FAST . AND THE OIL IS REALLY GOOD I WILL BUY AGAIN
6 września 2024
Odpowiedź od hyperpanda.com.au
Thank you, Zekerija, for your kind review! We’re delighted to hear you’re happy with the fast delivery and the quality of the Shifa Oil. We look forward to serving you again!
Great service and products
Great service and communication with any items equivalent or replacement,
2 września 2024
Odpowiedź od hyperpanda.com.au
Thank you, Abdullah, for your wonderful feedback! We’re glad you appreciated our service and communication regarding replacements. Your support means a lot to us!
Great experience
Great variety of goods and delivery was way quicker than I thought it would be, I received everything the next day.
Also was informed by text message of any item not in stock that could be replaced with same quality item.
Very impressed with the whole experience.
Thanks
31 sierpnia 2024
Odpowiedź od hyperpanda.com.au
Thank you, Angela, for your fantastic feedback! We’re thrilled you enjoyed our product variety, speedy delivery, and communication. We’re glad we could make your experience a great one. Thanks for your support!
Ali is fantastic
Ali is fantastic. He responded to my queries promptly and delivered my order with care. They didn’t have an item in stock and he offered an alternative. Great supermarket for Persian food items and cooking equipment.
21 sierpnia 2024
Odpowiedź od hyperpanda.com.au
Thank you, Ben, for your kind words! We’re glad Ali could assist you promptly and provide a great alternative. We’re happy you enjoy our selection of Persian food and cooking equipment. Your support means a lot to us!
Fantastic experience
The response, the packing, the quick delivery. I could not ask for anything more. Thank you.
29 lipca 2024
Odpowiedź od hyperpanda.com.au
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our service, from the response and packing to the quick delivery. We appreciate your support and look forward to serving you again soon.
Hyperpanda is my go to for Middle Eastern groceries
Hyperpanda is my go to for Middle eastern groceries. Friendly service, fast delivery, fresh goods and a great range of products, things I cannot find in the back blocks of regional Queensland.
13 czerwca 2024
Odpowiedź od hyperpanda.com.au
Thank you for your feedback! We're thrilled that Hyperpanda is your go-to for Middle Eastern groceries. We look forward to serving you again!
Odpowiedź od hyperpanda.com.au
Thank you for your kind feedback! We're thrilled to hear you enjoyed our pricing, customer service, and quick delivery. We look forward to serving you again soon!
Great service, great range of products
Great service. I ordered a ton of things and wanted to delivery. There was a mix up and it was posted instead but i think they tried to call me. they communicated very well about my ordered , ensuring it was the right products and If i wanted replacement ones. I got the items in a well packaged box, nothing broken. items were good quality so far . I really like their service !
15 maja 2024
Odpowiedź od hyperpanda.com.au
Thank you so much for your feedback! We're thrilled to hear that you were pleased with our service, despite the initial mix-up with the delivery. We're glad our communication helped ensure you received the correct products and that everything arrived safely and in great condition. Your satisfaction is our top priority, and we appreciate your understanding. We look forward to serving you again!
I have emailed customer service twice…
I have emailed customer service twice with no response. Each time I've ordered from Hyper Panda, I've received dented cans. The last time they tried to rectify the issue they put an extremely thin (single layer) of bubble wrap around the cans. This is very unsafe, especially if the dents are at the seams. I think they have great products but they need to be more responsive in way of customer service and they need to be more cautious in regards to food and safety. I only look to authoritative sights for information (not silly Google research). Look at the food safety authorities on government websites and you will see the warnings against use of dented cans. I would not have left this review if I had received a response in regards to my request of please using more packaging and checking cans before sending them interstate. That's not to say I won't order from Hyperpanda again, but I may just skip any of their canned items for health and safety concerns.
18 maja 2024
Opinia niezależna
Odpowiedź od hyperpanda.com.au
Dear Deeba,
Thank you for your feedback and for being a valued customer of Hyper Panda. We sincerely apologize for the dented cans you received. We understand your concerns, especially given the potential health risks associated with dented cans, and we want to assure you that we take this matter very seriously.
We make every effort to ensure that our items are wrapped properly to arrive in good condition. Unfortunately, despite our best efforts, there are occasional reports of cans being dented due to mishandling during transit by Australia Post.
As a gesture of goodwill, we are happy to issue a refund for the cans that were not received in good condition. Please let us know to total amount of the cans that you would want us to issue refund for them.
We will also review our packaging methods and work on adding more protective layers to minimize such issues in the future.
Thank you for bringing this to our attention, and we appreciate your understanding.
Kind regards,
Hyper Panda Customer Support
Doświadczenie Trustpilot
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