Ordered pair of dumbells & only received one. Have tried contacting through email & no response. Phone number disconnects & Benjamin the chat bot does not answer. I’m assuming the company is no longer... Zobacz więcej
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Purchased dumbbell set and rack which are great. Adjustable bench had 2 small pieces missing but contacted and sent next day delivery. Main gripe is the delivery service - cancelled twice then tur... Zobacz więcej
Ordered the Power Rack and from the outset they were upfront and honest about the delay in it being delivered. There were issues caused by the delivery company but Ben (HyGym customer service) was re... Zobacz więcej
As of writing this, I have just filed a complaint with my bank. I have tried countless times over the last three weeks to contact Hygym with no luck. I even turned up at their address in Swindon to... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Daniel and Shane started HyGYM from a single garage on a mission to help keep gyms open during the global pandemic and support mental health: originally providing PPE equipment for gyms.
Dane kontaktowe
HyGYM Ltd, 10 Athena Avenue,, SN2 8EJ, Swindon, Zjednoczone Królestwo
- 0800 772 0838
- rebuild@hygym.co.uk
- hygym.co.uk
2,8
Średnia
194 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
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Inni użytkownicy przeglądali również
Not great communication
When the product actually arrived it was perfect. Perfect condition. Communication wasn’t great. Struggled to get answers and took an extra £930.55 from my credit card which was never confirmed what/how/why? But was refunded once brought to their attention.
30 września 2022
Very fast delivery and top quality…
Very fast delivery and top quality product. Would highly recommend
13 września 2022
Could have been 5 stars
When ordering from a company especially for the first time I've learnt it's important to read the bad reviews to see if there is a theme behind them.
With HyGym it's delay and delivery.
Exactly what I experienced.
Previous reviews suggest this has not just been a recent problem.
You need to have good processes and procedures in place to be a good business otherwise your potential customers go elsewhere.
Update 27/9/22
After speaking to Shane I will revise my scoring as he called me to understand the issues experienced so he can implement any necessary changes.
I highlighted my concerns regarding delivery and delay issues and how that negatively affects the customer.
Shane seems a genuine guy trying to build a business in difficult times.
The delivery angle if better will ensure the sale lost with me is not one of many.
I don't accept poor service from any company and if it happens no-one gets a 2nd chance.
26 września 2022
Opinia niezależna
Ordered and paid for a rowing machine…
Ordered and paid for a rowing machine on 8th September. Still not arrived. Very disappointing. Won’t buy from them again. They made promises on the chat line but still no result.
23 września 2022
Great company to deal with and good…
Great company to deal with and good customer service. Will use again in the future.
13 września 2022
Did what they said they would do
Did what they said they would do! Delivered on time and as promised- so rare these days!
13 września 2022
Ben was very helpful and informative
Ben was very helpful and informative. Delivery was prompt.
9 września 2022
Excellent products.
16 sierpnia 2022
The power rack is really sturdy and…
The power rack is really sturdy and perfect for what we needed in our home gym. Ben got in touch with the delivery and helped with all other queries I had, thank you
15 sierpnia 2022
Opinia niezależna
Good range, fast service
I've ordered from HyGym before, always been pleased with the service. My weights and bar arrived in really good time and well packaged. Only complaint was that they were all really sticky! Took ages to clean them to use them. Never had this issue before but will still use HyGym again in the future.
10 sierpnia 2022
Great Value and Products completed with FAST delivery
Simple transaction, great value and FAST delivery. Also great quality products, very reasonably priced. I explored additional products after my first purchase with Hygym and during that process, communication was quick and direct. Would recommend for small gym owners and home gym purchases.
18 lipca 2022
Very good service.
The bike arrived very promptly, a bit too promptly actually, as I had actually, asked for it to be delivered on either a Monday or a Saturday.
Seeing the size of the box and the weight, it's understandable that once the boxes are on a delivery lorry, the company doesn't want to then, have to unload and then reload again.
The bike was packaged well, but on opening, I noticed that the plastic sleeve that runs inside the seat post was damaged.
One call to Ben, and a new sleeve was despatched immediately to me.
All in all a very easy company to deal with, and Ben was very helpful.
The bike itself is well made and very sturdy, and I would definitely recommend, both the bike and the company, Hy-Gym.
18 lipca 2022
Really impressed with Hygym
Really impressed with Hygym. I have purchased the dumbbell set and stand… really impressive and brilliant quality for the price. So I made a second purchase of 30 & 35kg dumbbells. Look forward to when the 40+ dumbbells are in stock. Highly recommend Hygym without question.
12 lipca 2022
Customer service is excellent
Customer service is excellent. They have assisted me from start to finish.
10 lipca 2022
Even though I bought the wrong product…
Even though I bought the wrong product I couldn't fault hygym for their impeccable customer service
29 czerwca 2022
A value buy for the money.
This Pulley & Power Rack is excellent value for money & does the job.
A excellent addiction to any home home.
27 czerwca 2022
Fantastic site and very happy with my…
Fantastic site and very happy with my buy.just could do a discount price or bonus when you spend over £1000
26 czerwca 2022
Great product, great service! 5 stars!
I bought a fantastic squat rack from Hygym but there was a part missing. The lovely gentleman Ben, from Hygym, couldn’t have been kinder and sent me out the parts and followed up on everything. Great company and great product. 🌟
21 czerwca 2022
Opinia niezależna
Brilliant service
Brilliant service, sturdy easy to build kit and fast delivery, couldn't have asked more to this point!!
16 czerwca 2022
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