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I have been in retail for 30+ years and I was taken back by how courteous & professional these guys were,
I broke a pipe on my hot tub & phoned numerous companies with no success of locating the part, I called Hydropool & rather than dismiss my request to buy a replacement part immediately as other companies did a gent called Simon listened, took my number, used WhatsApp to swap pictures to make sure we were both talking about the same parts, & ensure I did not waste a journey, & on my arrival just before they were closing they double checked the parts were right before processing the invoice, truly amazing customer service,
Thanks to these guys I now do not need to buy a new hot tub but when I do I will only buy from these

I contacted them for the first time after an issue with my spa. Within an hour I had a call back and I was talked through troubleshooting, which has fixed the problem!
Brilliant service and I can highly recommend them!

From the outset we were planning on installing a pool in what might be termed "tight conditions", but the team have been brilliant, especially Simon - he knows his "stuff". very happy with install, not commisioned yet - but that is due to us and our conditions, looking forward to when it is complete. Thank you team HydropoolCheltenham.

Completely reliable and fast response to Hydropool problems. Simon’s knowledge of the Spa system is awesome. His admin team are just so polite and helpful. A joy to have such Company on hand.

The aftersales support is excellent. Nothing is too much trouble. We had a problem with a broken clip on the filter cover and they sorted a replacement without any hassle.

The service team was informative, professional and very though in the work they carried providing a full service of my Aquatrainer. They provided advice relating to ongoing water quality control and identified issues that need future attention. I am very happy to recommend this organisation.

Good service in delivering chemicals to my office in town to save me driving over. Thanks

Great service and were very quick to respond and help with sorting out a hottub service and clean just before Christmas - will highly recomend

As always, good service when ordering consumables. 👍

Don’t bother going anywhere else. Hydropool Cheltenham have the best products and all the knowledge. They take pride in their work and are exactly what you need. Simon gave us really great advice about where to position our hot tub and took the time to understand what we needed. We couldn’t be happier.

The whole process from Jess in the showroom who very professionally provided us with the answers to our questions, to the installation team of Simon, Nick, Matt, Steve & John, was professional and flawless. We are delighted with our hot tub, have used it every day since installation and would highly recommend Hydropool, Cheltenham for all things hot tub and swim spas. Excellent service.

Really helpful, worked very closely with us all the way through the buying and delivery process (including full training on using the swim spa and follow-up help as we need it). Would definitely recommend.

We had a great experience at Hydropool. From initial help with choosing the best model for us, through to guidance on how to prepare a suitable space and set up for it in our garden, and finally the delivery and installation itself. We are loving the hot tub and very happy with the choice we made (having spent a long time researching and looking at many different brands and models). Everyone we spoke to was incredibly friendly and helpful and we wouldn’t hesitate to recommend Hydropool Cheltenham to anyone looking for a hot tub!

Steven at HydroPool did our 6 monthly service on our Hot Tub. Fantastic service from start to finish really reasonable price for the service you get. Left our Hot Tub clean and gleaming all ready to use again. Thank you Steven for putting the clips on for us 😊. See you in another 6 months.

Pure luxury…. The installation was smooth and quick. The technician explained everything clearly and was very knowledgeable. I look forward enjoying years of relaxation and therapeutic indulgence after a hard days work.

You can buy a hot tub from anywhere, but buy one from hydro pool Cheltenham it’s like buying into a family. They are always there to help from just a settings check or to buy chemicals, plus the advise is from knowledge. Worth every penny

Excellent service from beginning to end - From advising a novice to perfect in stallion and service with a smile. Thoroughly recommended

Great service 👍

From initial enquiry through to delivery and aftercare, the Cheltenham Hydropool team have been fantastic, and couldn't do enough to help.

Outstanding Service!

Having booked with Jessica to have a recently purchased hot tub moved at short notice, Simon & Stephen were super-efficient and professional throughout the move. Simon explained all aspects of the process & everything went smoothly.

Installation went even better on arrival at it's new home, thanks! We were even given a beginners lesson in use and care of the hot tub, despite it not having been purchased from Hydropool Cheltenham!

Thanks once again