Hurttaonline UK Recenzje 

509
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I always buy Hurtta harness and collars great fit, confidence with having large strong powerful breeds. They are comfortable well padded and a secure fit, highly recommend

Oceniono na 5 z 5

Bought our second monsoon dog coat, so now both our golden retrievers have one. Ordering extremely easy, price excellent, delivery only slightly delayed by post strike. Coats themselves are superb, ke... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

This is how it should be done. Friendly pre-sales advice (followed up with a phone call). Great (environmentally friendly and reusable) packaging. Clear returns policy (I'd ordered a si... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

BEST customer service I’ve ever experienced! Bought my girls the wrong size twice! And I got calls both times to reassure myself of measuring and exchanging my items was no trouble whatsoever without... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

509 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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4,7

Wszystkie recenzje

(509)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
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Oceniono na 1 z 5

Not clear item bought was not in the UK & extortionate returns costs!!

Ordered a harness for my dog direct from their website but it is not obvious at all that their website or products are not UK based & that the item is coming from Finland. I had to return the item & was charged £8!!!
I like to buy direct from companies, rather than through a thrid party but If I had known this was not a UK based item & the harness was coming from overseas, I would not have ordered it.
Hurtta make lovely quality items, but PLEASE, make it obvious that if you order direct from your own website; 1. the items are not UK based (delivery took AGES!)
2. the extortionate cost to return it!!!
Not happy at all to be honest. :-(

25 kwietnia 2025
Opinia niezależna
Oceniono na 4 z 5

So nearly 5 stars.

I have 3 Shitzu and replaced their Julius-k9 harness with these. The K9 made one of them cough, so wanted something that supported them better.

These do support them better and have stopped the cough, they also support them better underneath.

Reason for the 4 stars and not 5, is that they clip together round the body. This means you have to put them over the dogs head. Most dogs hate things going over their head and 2 of my 3 can’t stand it. There is no reason they couldn’t put 1 clip at the front and 1 at the back, eliminating this problem. I know this might seem petty, but they are not cheap and 2 of my dogs now run and hide because they don’t want it going over their heads.

14 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Prompt and Positive Response even during Christmas Holidays

We ordered three Hurtta coats for our Shiba Inu as Christmas gifts on 22 December. Karen from HurttaOnline was kind enough to arrange Royal Mail express delivery, and we received the order the very next day. The service was excellent!

Upon trying the coats, we realized they were a bit bigger than expected, so we requested an exchange. This happened during the Christmas holidays, but Karen's response was both prompt and positive. We greatly appreciated her quick action and responsiveness.

22 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Absolutely fantastic to deal with

Absolutely fantastic to deal with, very helpful and even when we ordered a size that was not quite right Alex made the process of an exchange so easy.
Would highly recommend to anyone without hesitation.

12 stycznia 2024
Oceniono na 5 z 5

Recently ordered a lightweight rain…

Recently ordered a lightweight rain jacket for my Frenchie - Size 30M. The jacket was a little tight around the chest. I contacted the company and spoke with Karen who assisted me through the exchange, from saving the size up 35S right the way through to shipment. 10/10 service. Thank you! Ps the quality of the Mudventure overall jacket was super. Can’t wait to receive the correct size!

8 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

Coat leaked

Coat leaked, awful customer service!

5 maja 2023
Logo Hurttaonline UK

Odpowiedź od Hurttaonline UK

Hello again Diane,
Thank you for taking the time to write a second review a few days after writing your first review about the same matter. I have replied to your earlier review that you wrote on 13th December.
Kind regards
HurttaOnline

Oceniono na 1 z 5

Bought a coat in May

Bought a coat in May, didn’t really wear it until end of August, beginning of September, in November wasn’t keeping the dog dry. Contacted them about this was told it needed reproofing already - not fit for purpose. Eventually a refund was agreed, sent it back, reply from them told me it was dirty and smelly, how insulting, this item was less than 7 months old and had been well looked after as per the instructions!

13 grudnia 2023
Opinia niezależna
Logo Hurttaonline UK

Odpowiedź od Hurttaonline UK

Hello Diane,
Thank you for taking the time to write a review. The suit that you bought on the 4th May was returned to us on 13th December. It was clear from it's appearance and strong odour that it had been worn on numerous occasions and as you said yourself to us, you had never washed it. As with any waterproof fabric it is important to look after it properly including keeping it clean in order to preserve the waterproof qualities. Despite the item not being faulty we did give you a full refund as a gesture of good will. I'm sorry that this conclusion still wasn't to your satisfaction. I'm also saddened that you felt the need to write another 1 star review using a different account a few days after writing this review.
Kind regards
HurttaOnline

Oceniono na 5 z 5

Great experience from order to arrival

Firstly, I ordered the wrong size and so prior to dispatch, I was contacted just to double-check the sizing… I’d ordered a coat that would probably have been a bit large for an Elephant!

After re-measuring my dog I was told he was a bit of an ‘in-between’ size and was advised to order a coat slightly larger than his measurements suggest.

The coat arrived and with a bit of trepidation I put it on him. It couldn’t have fit him any better - spot on - perfect and absolutely suits him to a tee.

The coat is very adjustable and is soft and lightweight and oozes good quality. I think our boy - a large adult male Dobermann, is going to need it if the English weather matches the met office predictions.

A truly helpful, thoughtful and friendly company to deal with.
An excellent top-quality product and I wouldn’t hesitate to shop with you again.

4 grudnia 2023
Oceniono na 5 z 5

Great product, great service

Great choice of dog coats. Good quality product. I had to change one item for a different size and the exchange was handled quickly and efficiently. Would certainly use again.

29 listopada 2023

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