Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The whole customer journey of selecting products, the VIP package was seamless and smooth. The products on offers are amazing. I got an amazing shampoo and a phenomenal beard wash.

Oceniono na 5 z 5

I found these guys through Instagram...and boy am I happy I did.As a self-confessed scent junkie, their range of niche fragrances is intriguing and affordable and gives the big boys a run for their mo... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Great to discover a place that has such a good selection of products. I ordered three items and very pleased with all of them. Only shame, which cannot be avoided, was all three items delivered separa... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very prompt service. Excellent customer care when queried a missing freed gift. I got an email back the same day and free gift arrived within the week. Kind, honest and friendly service so sadly... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z produktami dla zdrowia i urody
  2. również w kategorii:
  3. Perfumeria
  4. Platforma sprzedażowa online
  5. Sklep z kosmetykami
  6. Sklep z produktami do włosów

Napisane przez firmę

Humanery.com and it's marketplace is now closed and no longer accepting new orders.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

216 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(216)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great selection of products

Great selection of products. Well packed and delivered on time.

1 lutego 2023
Opinia niezależna
Logo Humanery

Odpowiedź od Humanery

Thanks for taking the time to write a review for us! We really appreciate it. We hope to see you back at humanery.com again very soon! Very best wishes from the team at Humanery.

Oceniono na 5 z 5

Great customer service!

Although had a slight issue with part of my order not being available, I have to say the team at Humanery were brilliant at resolving.
Libby has been a huge help. The items arrived and are fantastic, I wouldn’t hesitate in using them again. Can’t recommend enough.

26 stycznia 2023
Opinia niezależna
Logo Humanery

Odpowiedź od Humanery

Thanks for your review for our customer service and for Libby. We really appreciate it and are on hand if you ever need any help or have any questions about your skincare. We look forward to welcoming you back to Humanery soon!

Oceniono na 5 z 5

Excellent service and aftercare

Excellent service and aftercare.

After placing my first order, I was kindly greeted the following week with a free Skin care January package containing loads of great samples, completed with a hand written personal note.

Fantastic touch and would highly recommend.

Scott

16 stycznia 2023
Logo Humanery

Odpowiedź od Humanery

Thank you for your review, We really appreciate you taking the time to this.
We look forward to welcoming you back to Humanery soon! Look out for more customer gifts and rewards coming in the future.

Oceniono na 2 z 5

Great product but VERY slow delivery

Great product but VERY slow delivery. Waiting over a week is far too slow.

20 stycznia 2023
Logo Humanery

Odpowiedź od Humanery

Thanks so much for your review and feedback and we are sorry for the delay in fulfilment. A member of our team has been in touch with you to discuss further and our internal processes with the vendor have been changed as a result of your feedback. We appreciate your understanding with this.

Oceniono na 5 z 5

Bought a Life Jacket set from Humanery…

Bought a Life Jacket set from Humanery that took a while to deliver. Contacted customer support who replied the same day and were proactive. Fortunately package turned up but was pleased with Libby’s help.
Good product at a good price.

23 stycznia 2023
Opinia niezależna
Logo Humanery

Odpowiedź od Humanery

Thanks for your review for our customer service and for Libby. We really appreciate it and are on hand if you ever need any help or have any questions about your skincare. We look forward to welcoming you back to Humanery soon!

Oceniono na 5 z 5

Wonderful company

Wonderful company, excellent customer service and great quality products.

10/10!

19 stycznia 2023
Opinia niezależna
Logo Humanery

Odpowiedź od Humanery

Thank you for sharing your review, and we hope to see you back at Humanery.com again very soon! Very best wishes, Team Humanery.

Oceniono na 5 z 5

Excellent customer service

Excellent customer service. One of my parcels got lost and I was trying for over a month to get an answer from the delivery company. I eventually contacted Humanery and they investigated immediately and sent me a replacement within 3 days.

9 stycznia 2023
Opinia niezależna
Logo Humanery

Odpowiedź od Humanery

Thank you for sharing your review, and we hope to see you back at Humanery.com again very soon! Very best wishes, Team Humanery.

Oceniono na 5 z 5

The professional manner from staff has…

The professional manner from staff has been outstanding. Although I had some issues recieving my order this was dealt with immediately. First class communication throughout.

12 stycznia 2023
Opinia niezależna
Logo Humanery

Odpowiedź od Humanery

Thank you for your review and for taking the time to give us your feedback. We really appreciate it and are on hand if you ever need any help or have any questions about your skincare. We look forward to hearing from you again soon!

Oceniono na 5 z 5

Humanery provides outstanding customer…

Humanery provides outstanding customer service.
Fast, efficient and very uncomplicated to deal with.
Can highly recommend Humanere.

6 stycznia 2023
Opinia niezależna
Logo Humanery

Odpowiedź od Humanery

We really appreciate your review and we will share your thoughts with the team. We look forward to welcoming you again and again. Have a great day!

Oceniono na 5 z 5

Amazing Service

Just been a Humanery client over last month or so and can say that the service they deliver is amazing from product advice to updating and changing orders (sorry yen about that) nothing is too much trouble and i really like the member scheme where earn points on each order. will be only be using Humanery for all my skincare products

11 stycznia 2023
Opinia niezależna
Logo Humanery

Odpowiedź od Humanery

Thanks Paul for your review and for taking the time to give us your feedback. We really appreciate it and are on hand if you ever need any help or have any questions about your skincare. Look forward to hearing from you again soon.

Oceniono na 4 z 5

Good company, too much packaging.

Great website, swift delivery, and I like the ability to subscribe to make things cheaper. However… the amount of packaging for 1 bottle of shampoo was absolutely obscene. A cardboard box that was bigger than it needed to be, filled with polystyrene wotsits, and then the shampoo itself (which comes in a box) was wrapped in yet more packaging. It’s crazy.

11 stycznia 2023
Opinia niezależna
Logo Humanery

Odpowiedź od Humanery

Thanks so much for your review. We are constantly looking for more sustainable ways of sending our smaller products in packaging that protects them in transit to you. We really appreciate you taking the time to share your experience and will definitely discuss with our warehouse team. We hope you come back soon!

Oceniono na 5 z 5

Heath eye serum

Recently purchase HEATH eye serum. It’s been a couple weeks since I’ve started using it and I’ve seen a noticeable difference. My eyes look brighter and feel lighter. This is my first time using a product such as this and so far it seems to be working great.

6 grudnia 2022
Logo Humanery

Odpowiedź od Humanery

Thank you for your review, We really appreciate you taking the time to this.
The Heath eye serum is excellent and very popular with our customers. We are glad it is working for you! We look forward to welcoming you back to Humanery soon!

Oceniono na 4 z 5

Helpful and friendly customer care.

Wrong item was received. Initially no response via email, however, when this was highlighted to customer services this was dealt with very quickly and a refund issued. Very friendly and personal customer care who explained the issue clearly. Thank you.

10 stycznia 2023
Opinia niezależna
Logo Humanery

Odpowiedź od Humanery

Good evening Rob,

We're so sorry to hear about this. We've just requested additional information as we are unable to identify your order or locate your emails in our system.

Our sincere apologies, we'll do our best to resolve this as soon as possible once we have further information.

Sincerely,
Team Humanery.

Oceniono na 3 z 5

Excellent products ( my husband's…

Excellent products ( my husband's favourites) BUT I've given less stars purely because of the delivery presentation. This was supposed to be a secret Christmas gift for my husband and the surprise was totally ruined purely because he accepted the delivery at the door and the box was sealed with "men u" printed tape ! Such a give away of the contents.
You spoilt the surprise guys !

14 grudnia 2022
Logo Humanery

Odpowiedź od Humanery

Hi Claire thanks for your review. We invest a lot in our brand packaging to give you a premium customer experience - so we are very sad and sorry that it ruined your surprise. Moving forward let us know at time of purchase and we will endeavour to make your external box anonymous.
Simply message us and we are only too happy to help you keep your surprise.

Oceniono na 1 z 5

Shocking product & service

Shocking product. Marketed as a quality Patchouli Cologne but actually a very cheap weak scent.
I messaged requesting a refund to be told they don't accept refunds on opened goods that can't be resold. Don't sell colognes if that's the case. How else do you establish the quality of product as described and marketed if you can't open and test.
Shocked at product and More shocked by company response and takes 2-3 days to respond to emails. I've wasted £95 on this product.
Also still receiving marketing emails despite unsubscribing however they fail to respond to emails about my complaint.

9 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

Great Comms

Great comms, prompt delivery and a nice freebie sent afterwards to say thanks for joining. Excellent service !

29 grudnia 2022
Logo Humanery

Odpowiedź od Humanery

Thank you for your review, We really appreciate you taking the time to this.
We look forward to welcoming you back to Humanery soon! Look out for more customer gifts and rewards coming in the future.

Oceniono na 5 z 5

Great customer service from Humanery

Thank you Humanery for your speedy service and the way you reward loyal customers. Really enjoying your great skincare products.

3 stycznia 2023
Opinia niezależna
Logo Humanery

Odpowiedź od Humanery

Thank you for your review, We really appreciate you taking the time to this.
We look forward to welcoming you back to Humanery soon! Glad you are enjoying your skincare products!

Oceniono na 5 z 5

Good customer service from Libby

Have used Humanery a few times now. For a young company the website is slick and has great descriptions.

Their customer service is also top notch and shows they care about customer experience. I had some issues with the delivery of items due to Royal Mail strikes. Royal Mail ended up losing a few items, their customer rep Libby has been really helpful in trying to resolve issues and they went as far as hand delivering items to make sure I got it.

Highly recommended.

2 stycznia 2023
Opinia niezależna
Logo Humanery

Odpowiedź od Humanery

Thanks for your review for our customer service and for Libby. She is very happy that you remembered her and that you mentioned her excellent service. We look forward to welcoming you back to Humanery soon!

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

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