Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I want to update, and amend, my previous comment (see below) as I have now received my Hugger and it’s lovely and just what I had hoped for to help my husband who has back pain. The holdup was e... Zobacz więcej

Oceniono na 3 z 5

[EDIT] I received responses to my emails from the company, and the item was eventually received as advertised. Be aware that items are sent directly from China, which is why delivery takes so long a... Zobacz więcej

Oceniono na 1 z 5

If I could give 0 stars I would. Horrendous. Ordered 3 weeks ago, express delivery. Still not here, still no updates to tracking, no movement, no explanation - just one email saying it’s within the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Although my gift recipients haven't received them yet, I know they will love their Hugger Comforts. They are a great idea, and can see myself ordering more for other people, maybe even myself (I bo... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z produktami dla zdrowia i urody

Napisane przez firmę

Helping you feel good.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

59 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 55% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Email address on website doesn’t work…

Email address on website doesn’t work and messaged on Instagram with no reply when trying to issue a return and no way to do it without emailing

8 grudnia 2024
Opinia niezależna
Logo Huggercomfort

Odpowiedź od Huggercomfort

Hi Edd, we do apologize for the delay. Could you please provide us your Order number and email address associated with your order? so we could assist you with your concern. Thank you

Oceniono na 5 z 5

A master class in customer relations

Initially- there was a mix up with my order. After some backwards and forwards with emails- Hugger Comfort, replaced the incorrect product i received, with the correct product I ordered and even gave me an extra item as a way to say sorry. That’s how all companies ought to treat their customers! Great company…

23 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Shocked at the bad reviews

Shocked at the bad reviews! This is the best thing I've bought in ages. So much so I've bought one for my mum and sister too. Great quality and can wear in all different ways i.e across your lower back, tummy or upper back/shoulders. I don't normally write reviews but I had to when I saw the unjust reviews!

20 czerwca 2024
Opinia niezależna
Logo Huggercomfort

Odpowiedź od Huggercomfort

Hi Jacqueline! I’m so happy to hear that you, your mum, and your sister will be comfy and cozy this winter :) Thank you so much for your support—I really appreciate it. Yes, we send all our review forms to the website 🙈, where we have a 4.8/5 rating. However, we’re a small team and are extremely busy sending hundreds of orders every day, so some get delayed or missed. But we strive to provide every customer with an amazing experience and product.
Warm regards,
The Hugger Team

Oceniono na 5 z 5

Love it!

I bought this to help ease stomach pain but it's also really great for winter and keeping warm in general. Love that I can walk around the house with it and not have to hold it. It has a velcro strap which fits me and I am a size 8-10, therefore it might not fit someone who is above a size 10 as they do not have varying sizes.

21 listopada 2024
Opinia niezależna
Oceniono na 2 z 5

TOO SMALL, TOO CHEAP, what a let down.

my item was delivered unlike a lot of the other reviews

BUT
it was really a massive let down when i got it:
firstly, im a UK size 12 and the velcro strap BARELY fits around my stomach (lower) where i would want it to sit for p cramps...i can strap nicely around my waist however this isnt where one would want it when trying to tackle period pain
similarly i cannot have it over one shoulder to target back pain for same reason, strap not big enough
this is made for someone tiny
preferably size 6-10
not made for mid to plus size women
secondly, for thirty pounds i expected this product to be well made, it feels cheap, the bottle is tiny, the cover barely fits over it and the strap is not big enough.
2/10

13 lutego 2024
Opinia niezależna
Logo Huggercomfort

Odpowiedź od Huggercomfort

Hi Athena,

Thanks for providing your information and we do apologize for the inconvenience you experienced. It’s never our intention to cause frustration or disappointment, and we take full responsibility for this issue.

We just sent you an email at athena.amdouni@gmail.com

Looking forward to your reply.

Warm Regards,
Hugger Comfort Team

Oceniono na 1 z 5

SCAM DO NOT BUY

SCAM DO NOT BUY

I regret to inform potential customers of my dismal experience with hugger comfort . Despite the allure of their products, my order for a hugger in December remains unfulfilled. The complete absence of delivery is just the tip of the iceberg.

Adding insult to injury, my attempts to contact their customer service have been met with a wall of silence. This lack of basic communication and problem resolution is not only disappointing but outright disrespectful and very unprofessional.

To anyone considering a purchase from huggercomfort, I implore you to rethink. The company’s failure to deliver and their non-responsive attitude are glaring red flags. This experience stands as one of the worst in my online shopping history, making it impossible for me to recommend them.

19 stycznia 2024
Opinia niezależna
Logo Huggercomfort

Odpowiedź od Huggercomfort

Hi DELARAM,

We do apologize for the inconvenience as orders from December to early January are Pre-orders. Did you get a chance to look over the Information Request I sent few days ago? As we could not find any order under your name.

If you can please provide us your order number or your full name associated with your order to resolve your concern/s? Looking forward to your reply.

Thanks,
HUGGERCOMFORT TEAM

Oceniono na 1 z 5

SCAM

SCAM - DO NOT USE

Bought an item in December. Lied and said it was a lost item. Said it was refunded but like many others I never received my item or refund. Absolute scummy con-artists.

12 stycznia 2024
Opinia niezależna
Logo Huggercomfort

Odpowiedź od Huggercomfort

Hi Daniel,

We do apologize for the inconvenience. As our conversation thru email and also upon checking, we have already processed the refund back on your original payment method on the 19th of December, 2023. We advised you to contact your bank or card company after 10 days it was processed on our end.

Should you have any further questions please email us at team@huggercomfort.com

Have a great day!

Warm Regards,
HUGGERCOMFORT TEAM

Oceniono na 1 z 5

DO NOT BUY!

DO NOT BUY!
Placed an order on December 20th and have followed up with several emails, but still haven't received my item or any reply from the seller.

20 grudnia 2023
Opinia niezależna
Logo Huggercomfort

Odpowiedź od Huggercomfort

Hi YAMIR,

We do apologize for the inconvenience as orders from December to early January are Pre-orders. Did you get a chance to look over the Information Request I sent few days ago? As we could not find any order under your name.

If you can please provide us your order number or your full name associated with your order to resolve your concern/s? Looking forward to your reply.

Thanks,
HUGGERCOMFORT TEAM

Oceniono na 2 z 5

NOT WORTH PAYING FOR FAST DELIVERY - GOODS RECEIVED LATE.

I placed an order with Huggercomfort on 11 November and paid for 2-5 day delivery. It is now 26 November and I have still not received my order, nor have I received any message from them to let me know what is going on. Very poor service, cannot recommend Huggercomfort.

UPDATE:
After this review being published in Trustpilot and sending an email, I did receive an email from Huggercomfort saying that my parcel had been lost and they would send a replacement, which they did. There was no compensation for the fast delivery I paid extra for. I have updated the rating on this review from one star as goods were eventually received .

11 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Perfect Gift

Love this, just bought the hot hugger for my girlfriend this Christmas! No issues with the shipping in fact it was super fast and the quality exceeded my expectations, she’s going to love it!!

30 października 2023
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej