HSL Chairs - York Recenzje 

152
•
Wynik TrustScore: 5 na 5

4,8

Stirling Road, Clifton Moor, YO30 4WZ York, GB

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great experience end to end. Both in store and with delivery team. Sofa arrived way ahead of planned delivery date - with plenty of warning - chaps delivering ( Alex and dene) were incredibly polite a... Zobacz więcej

Oceniono na 5 z 5

From start to finish the staff at HSL were knowledgeable and helpful, not at all pushy leaving me to wander around the store to try different chair models. On the day of delivery I was contacted by Al... Zobacz więcej

Oceniono na 5 z 5

Amazing service from beginning to end. So pleased with our chair and Craig and Lee who delivered it and explained everything to us. Would thoroughly recommend this company. Thank you.

Oceniono na 5 z 5

The experience of buying an HSL chair was very easy. We visited the York showroom and met by a consultant. She asked our requirements and showed us several different models. She checked out height a... Zobacz więcej


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O HSL Chairs - York

Napisane przez firmę

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Napisane przez firmę

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Dane kontaktowe

  • Stirling Road, Clifton Moor, YO30 4WZ, York, Zjednoczone Królestwo

4,8

Doskonała

Wynik TrustScore: 5 na 5

152 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(152)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4398

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great customer service

As soon as we arrived in store we were greeted by Kerr. He was very helpful explaining and showing us lots of different options for my elderly mum. We were only planning on looking however we ended up purchasing a chair that he measured to her size. He explained the full process right through to delivery and receiving the chair. Great service thank you. 😊

28 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Exceptional after-sales service

Exceptional after-sales service. A follow-up call confirmed the appointment, new chair legs arrived the next week, and repairs were finished within two weeks. The staff was polite and courteous throughout the entire process.Service HighlightsQuick Follow-Up: A prompt call confirmed the service appointment right away.Fast Delivery: New chair legs arrived the very next week.Timely Repair: All repairs finished within two weeks.Great Staff: The team was polite, helpful, and courteous.

13 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Excellent service. Visited Shrewsbury showroom Tracey was very knowledgeable and helpful.Choose The Hamilton Swivel chair, just what we wanted reasonably priced.
The Chair was delivered safely within a week by two helpful delivery men Carl P, and Shane who placed the chair exactly where we wanted it and carefully unpacked it.

6 sierpnia 2026
Opinia niezależna
Oceniono na 4 z 5

Good Chairs and Customer Service

The service received in the store was great our sales lady was patient and helpful.

Our delivery went smoothly until we spotted numerous issues with my chair and then some on my husbands.

We were offered replacement chairs which arrived recently and again there was an issue with my chair which has now been fixed.

Customer Service at HSL handled all the queries and issues efficiently with good grace and politeness.

I am hope these chairs last a long time.

3 marca 2026
Oceniono na 5 z 5

Well what can I say when we was so…

Well what can I say when we was so impressed with staff member Emma in the Southend store from the minute we walked in she was so helpful and showed us exactly what we was looking for to find for the job and will work very well to help getting up and down out of the chairs and are so comfortable to. And the tea coffee and biscuits went down a treat 5 stars 🌟 thank you Emma Don and Irene xx

15 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Decided to buy 2 chairs after browsing…

Decided to buy 2 chairs after browsing freely around the shop at Newcastle. Staff very friendly and knowledgeable about all furniture. Bought June 11th delivered 21st July by Damien and Carl who were both helpful and prompt with time mentioned. Kept updated at all times.

11 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent service by two members of…

Excellent service by two members of staff (with refreshments!!) no rush and, YES, we purchased a Grande Ripley chair which we are very much looking forward to delivery in due course following its manufacture. Full marks to the York store’s staff.
Mr & Mrs J Martin Johnson, Scalby, Scarborough

15 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

HSL York first class service

HSL York were very welcoming, no pressure and left to wander round and sit on as many sofas as liked. Information given was knowledgeable and personal experience enhanced decision in finalising choice. Thank you Lorraine!
Delivery was spot on in fact slightly earlier than expected. Paul and Thomas were friendly and got everything in place, with demonstration. All packaging taken away. It was a really hot day so thank you lads for your professional approach.

8 lipca 2026
Opinia niezależna
Oceniono na 3 z 5

would have been four stars but for the…

would have been four stars but for the glitch in your computer system.

28 czerwca 2026
Logo HSL Chairs - York

Odpowiedź od HSL Chairs - York

Good morning,

Thank you for your review, I am sorry to read of the difficulties you experienced when placing your order with HSL. I am keen to look in to this further, in order for me to do would you kindly email me your order details or contact number so i can make contact to discuss further.
Kind Regards
Lauren Elliott
Customer Care Manager
lauren.elliott@hslchairs.com

Oceniono na 5 z 5

Excellent throughout

Excellent throughout.
Sian was professional, knowledgeable and didn’t push us. We never felt under any pressure and enjoyed the experience of buying our new sofa from HSL .

11 czerwca 2026
Opinia niezależna

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